Complain about a product or service

Sears Bridal Registry

Carl of Newtown PA (10/24/02):
About a month before my wedding my fiancée and I discovered that Sears had dismantled its Wedding Registry system in its stores. There was no internet access and no practical ability to access our registry. Our guests had no idea what we registered for.

I wrote an email and a letter and sent them to Sears. After a call from a customer complaint rep, I ended up hearing from our local store manager, Patty Cooper. Patty seemed rather unsympathetic as she explained that this was a national problem and she was very sorry. She argued with me that there had been access all along and didn’t stop until I conceded that there was technically access to all registries through local stores. (Not one of our guests, however was able to actually receive a printout of our registry via this method).

She then told me that she thought my request to receive half of the remaining value was just unreasonable. I told her that I expected Sears to make a counter offer but all she did was offer me a $25 gift card and a 10% off coupon for he next purchase of my choice. I told her that my largest dissatisfaction with the whole ordeal was that no one ever contacted us about the registry.

She did ask if I expected to receive an offer more like $200 (the remaining gifts totaled a value of $1953). When I said that sounded more reasonable she said that certainly wasn’t what she could offer! I wish someone at Sears cared that my wife and I got overlooked and actually bothered to be creative and offer me something that wasn’t an insult.

I don’t even want their money. Free oil changes for a year. No interest on my Sears charge for 18 months. Something that lets us know that Sears does actually care. Unless someone from sears reaches out to us in that way, we’ll never shop there again.

We got fewer wedding gifts and many aggravated guests who could not access our registry.

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