Complain about a product or service

MediWorks

Jovonna of Sherman Oaks, CA, writes: I heard about the product Medisoft through a coworker. We were both interested in starting an in-home business.

I contacted this organization several times and questioned them about how this software worked and what I could expect for my money. I was told that and was a very successful software systems that most doctors subscribe to and that could be a very profitable investment for me.

Finally, after about four weeks I decided to go with this product. I made a purshase by mail through my Visa credit card and was told by an Oscar that works for Mediwork that I should receive my product between 10-14 days.

The money was drawn from my account on 2/2/99. After waiting the the full 14 days I still had not received my product. I at this point tried calling the 1800 number that I has always called in the past to learn that it had been disconnect. I then tried to e-mail this organization and the mail box was full and has been every since.

Jovonna needs to write to her credit card company and dispute the charge.

Alexandra of White Bluff, TN, writes:
In September, 1999, I purchased a medical billing program via a newspaper ad which included an 800 number. When I called them, I was told I had 90 days, plus an additional 30 days in which to inspect and/or return the merchandise for a refund.

The CD in the medical billing package would not download on my computer. In November, 1999, I returned the merchandise certified and insured. The package cost me $369 plus an additional $10.20 to return same.

After 2 months when no credit was issued to my Amex card, I contacted MediWorks to find out what happened to the refund. Diane Myers got on the phone and informed me (quite forcefully) that there would be no credit to my Amex account as I had 1) returned the software too soon and 2) I didn't call them before returning same.

The consequences appear to be that I have given away $369 of my hard-earned dollars. I awaken in the middle of the night, start thinking about the treatment I received and cannot go back to sleep. I think about this incident much more than I should and become quite agitated.

Next time Alexandra's tossing and turning, she should write a letter to American Express disputing the charge. If that doesn't work she should sue American Express and Mediworks in Small Claims Court.

Debbie of San Antonio, TX, writes:
Product was sold to me under false pretense. Erin @ Mediworks misrepresented product. I purchased product and found out it was not what Erin had said it was. I spent $369.00 for product and $65.00 for advertising. Erin said I did not need any more money if I ordered this product. He said business would begin as soon as I registered product. If not satisfied I would recieve 100% full money back guarantee minus $20.00 for shipping & handling. Well I am trying to return, but they only want to give me $200.00 back. Refund shoul be $349.00

See our response above. First credit card company, then court.

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