Acorn Stairlifts Reviews

Sherri ** came out and gave me all the information I needed to make an informed decision. She made me feel confident in the product and service I would receive. Josh ** came out with the same professionalism, was very informed about the product. Set it up in under the time he quoted. Provided an informative demonstration to my family and was very neat. No mess was left behind. I would strongly recommend Acorn stairlift and the Sherri and Josh. Thank you so much for helping make caretaking a little easier!

John, the service technician, arrived on time. He set up his equipment, then cleaned & serviced the unit. We discussed battery replacement & usage techniques for the remotes during service. Found no problems with unit. After discussing our normal usage of the unit (transporting clothes up & down to the basement), he reminded us of the unit's weight limit. Overall, was very pleased with the technician & his service.

When we couldn’t get our stairlift to move either direction nor would it work with our remote control, I was afraid I would need a new system. I called Acorn and they assured me they would mark us down as a priority. 4 days later, Johany came and got straight to work. Now our stairlift works like a new machine. Acorn’s techs are wonderful hard working people! I would go with Acorn every time!

The technician, Darrell **, scheduled for my repair arrived as expected after making a courtesy call as well when he was heading my way. He arrived on time and went right to work. He was a very kind and pleasant person. Acorn should know that he represents their company very well. Darrell worked diligently and was able to get us up and operating. He shared some brief education as a reminder to me for helpful care during operation. I feel very satisfied with the service we received. Thank you Darrell and Acorn Stairlifts.

John fixed our stairlift a week ago (7/20/2026). It was acting funny less than 72 hours later and finally stopped working halfway down the stairs at 7:30 pm on Friday (7/24/2026). Customer Service was not helpful! They would not guarantee a service call until Monday (7/27/2026) between Noon and 5:00 pm. $700.00 Annual "Premier Service" should include 24/7 in-home calls. We need this to go downstairs to our bedroom! I'm recovering from knee surgery and my wife is mobility impaired. I had what turned out to be John's personal cell phone from the previous service call. He answered at after 8:00 pm on a Friday. We got the lift back to the top with the remote. I couldn't sit in the chair and get the lift to work.

Zuhare D. Of Acorn Stairlifts installed my stairlift. He was courteous and considerate. Clean and professional. Made sure I understood how it worked and made sure I operated it correctly. He left the work area neat and clean.

Chad was good today. Gave it 100%. He was also very professional and kind.

Purchased lift in 2023 and opted for 1* contract for 2025. Both annual visits scheduled within 1 month. On 9/9/26 opted for 3 * coverage and asked to schedule annual visit. Never got call back and when I called today, they said they had me scheduled for April 2027. They had no problem taking my $845 but don't seem to have the personnel to provide the services I purchased. After finally asking for manager, I went from Feb. 2027 to Nov of this year. I know their response will be sorry for your inconvenience blah blah and then we'll address this with management. Stock response I've seen with all their less than 5 * reviews. Original install and 1st 2 annual visits were fine, but now prices have gone way up and service response has gone way down. Too bad there aren't any independent contractors who could work on this product. A little competition might help with responses.

Zuhare D was wonderful. Thanks for making the stairlift removal an easy transition.

Very good to explain everything. John very nice young man to work with old. People like me. Keep him around.

Chad was pleasant. He was very polite, informative, and had good sense of humor so he was easy to get along with.

Happy with the Service agent. Was very competent and polite. My small issue was fixed. Thanks Johnny.

Chad was very competent, and informative, and friendly. We would love to have him back.

Johnny was fantastic! So happy we chose this company!

Zeke did a great job! It was so nice working with him.

Chad gave us excellent service. 5 stars! He wouldn’t take us to lunch but he’s a great guy! Very superb and professional!

Z did a good job installing my Acorn stairlift today. I am happy with the product and service.

On time, he fixed the issue and explained what he did to repair the unit. Fixed the wiring harness.

He was very professional and friendly. The removal was done quickly and efficiently.

John, the service technician did an excellent job at removing the stair lift. Everything went smooth. He comes highly recommended and is delightful to talk to. Thank you.

It was perfectly fine having Chad here today. He cleared up the problem.

John, the service technician was very professional. He did a great job at the annual check up. And he was very professional and thorough with his work. Thank you.

Very Professional respectful patient and competent. Thanks Johnny.

Johnny was great! We only had an annual checkup, but he found some other work that needed to be done and did it perfectly even though it put his schedule behind. Very very good customer service and we're very satisfied. Very nice and accommodating. Will request this service again.

Well my experience with Chad was great. I wish they would send him every time! He really straightened out my problems and I'm very happy with my lift now.

The purpose of me getting the Acorn Stairlift was primarily for my wife. The installer seemed to do a great job and the ride looks like it's very smooth.

Very professional and good with information. Thanks Johnny.

My family had a wonderful experience with Acorn. The process, pre-installation was communicated very well and was extremely organized. Chad installed the chair lift in my grandparents home, and we could not have asked for a better installer! He was kind, efficient, and very helpful. He even befriended our pup! I highly recommend this company to anyone searching!

Chad was very efficient. He worked very hard for 3 hours straight. He explained things as he was working which I didn’t understand and it was very helpful. He stayed on the job and didn’t move. I only have praise for him.

John was a great service tech! Friendly and professional! John answered all my questions! Please send John back for my next annual inspection!!

Chad was timely, quick, friendly, and worked with our scheduling.

John was very professional and also friendly and he was on time. He was very thorough with his work and did a wonderful job. He was very informative and showed me again how to correctly use the lift. Very appreciated and he did a great job. Thank you. Thank you.

On time, knowledgeable, friendly, and felt safe. Thanks, Johnny.

John was very good at repairing my stairlift. There was multiple things wrong but he ended up fixing all of them. He was very professional and did a great job.

Technician very knowledgeable, made all repairs in a timely manner, very helpful in explaining everything that had to be done. He did not leave any mess; very satisfied with end result.

Chad was absolutely fantastic. He was polite, courteous, knowledgeable, very efficient and he didn't waste any time. He was also very clean. His truck is very clean and in order and we appreciate his phone call prior to when he was arriving.

We appreciate you Johnny. You was very helpful and informative. The lift has been great!!

Awesome. Johnny was great. Very professional and kind.

John did a very good job at servicing my stairlift. He was very professional and answered all the questions I had. He Comes highly recommended.

Thomas did a fantastic job, we are very satisfied with him. He was very impressed with him. Explained how to use the lift. THANKS.