Acorn Stairlifts Reviews

Our 3 year old stairlift was having some issues. Calling Acorn Stairlift customer service was a very pleasant experience. John came to our home the next day to diagnose and rectify the issue. John was professional and respectful from the moment he arrived throughout the time he was in our in our home. He clearly explained everything he was doing. We couldn't have asked for better service.

John fixed our stairlift a week ago (7/20/2026). It was acting funny less than 72 hours later and finally stopped working halfway down the stairs at 7:30 pm on Friday (7/24/2026). Customer Service was not helpful! They would not guarantee a service call until Monday (7/27/2026) between Noon and 5:00 pm. $700.00 Annual "Premier Service" should include 24/7 in-home calls. We need this to go downstairs to our bedroom! I'm recovering from knee surgery and my wife is mobility impaired. I had what turned out to be John's personal cell phone from the previous service call. He answered at after 8:00 pm on a Friday. We got the lift back to the top with the remote. I couldn't sit in the chair and get the lift to work.

Johnny ** arrived on time and walked me through everything he was doing with the stair lift. He did a great job looking over the machine and cleaning what needed to be cleaned. He was very courteous and took his time answering all of my questions and addressing any concerns I had. Johnny was very helpful and very knowledgeable and that’s what a customer needs when it comes to this type of equipment. Needless to say I was very impressed with his work performance.

Johnny ** was a fantastic technician. He answered all of my questions and concerns. Acorn Chairlift was a godsend to enable my mother to be able to stay in her home. It has worked flawlessly since I first had it installed in 2023 and I have never had any problems with it. My mother had Alzheimer’s and I was afraid she would not use it but the very first day she hopped on, rode it up the stairs and loved it. She was able to remember how to make the chair turn at the top and she was able to get in and out of the chair very easily. Definitely recommend..

Our device was "stalling" so I called into support on a saturday. The person I spoke to initially explained that we had not had the lift looked at since installation in 2018! They told us what to expect in terms of communication for the next steps. We got the scheduling call that day and we were set for Monday. I would like to give a shout-out and kudos to Tyric Phillips! He was prompt, he did a full service, and what really impressed me was this:

I am the executor of my brother's estate. He had an installation of an Acorn chair at a price of about $4000 a couple weeks back. He died five days later. I called Acorn to see if there was a buyback of any kind. Maybe a grand? Caesar said "we do not do buybacks." Thank you for your caring bedside manner Caesar. "We were told differently" his heirs say but nothing in writing, alas. Caveat Emptor. Nice looking chair though. Runs up and down like it's supposed to but no one to ride it!

Patience information was great and very courteous and professional. Thanks Johnny.

We had a great installer. He let us know when he would be here and showed up on time. The lift was installed very efficiently and he was very patient with explaining how to use it and all the details .We would recommend Acorn and our installer. We are very satisfied.

John was very professional, on time, answered all my questions and did a great overall job!

I had trouble with my stairlift just not moving. Acorn sent a very knowledge and professional man named Johnny to “fix lt”. AND HE DID!!

Chad was knowledgeable and courteous. Job well done!

John was very polite and professional. He answered all of our questions. He was very thorough and did a great job.

John did a quick and efficient job. He was on time and recommended a couple of things.

Tech was fully knowledgeable and answered all of my questions…

Josh ** was very professional in providing service for our stairlift. I appreciated that he called to give me 30 minutes notice of his arrival. He answered my questions and shared information in a pleasant manner. He asked if I had questions before he left. I would give more stars if I could.

We had Johnny twice already for the service, and we appreciate Johnny very much. The lift has been great a lifesaver.

John was very nice and took his time to see what was wrong.

John was polite, cordial and efficient. He solved multiple problems in a short amount of time. Well done.

Excellent Service. Friendly Tech. Full explanation of the problem. Recommendation for a great lift.

Our technician handled our repair quickly and efficiently!

Wonderful service from John who explained the Acorn stair lift much clearer to us as elderly prople.

John was very professional. I always ask for him to service my lift. He helped me solved all my problems I was having with it. He is very thorough and come highly recommended.

Johnny just serviced the stairlift. He did so in a timely manner and was very professional.

John did an excellent job at repairing my stair lift and doing the annual inspection on it. He was very thorough and was very polite. Also professional.

Customer service is the worse I’ve ever experienced. Sorry I bought an Acorn. Once it’s sold. They will not take care of post sale requests. I want the hinge removed and a cap put on the bottom. (They do sell models like a straight chairlift with no hinge.) Or move the railing up one step to bring hinge arm behind wall. It’s a horrible sight from Our entry door and living room. All I got from talking to 3 different people was their concern for liability. I said I’d pay for modifications, return the hinge without getting a $600 refund, and I’d sign a release of liability form. They still said no because of livability. I’d read bad reviews about their customer service and I should have bought from a local company who cares about serving customers post sale.

John was very helpful and answered every question I had about the lift. He informed me that it is imperative to keep stairlift on one of the two charging stations. He was very thorough in his work and easy to talk to.

He very nice, clean and fast. Also answer all my questions.

Johnny was very personable and professional! Knowledgeable and thorough in the annual inspection and cleaning.

Early arrival and very professional. Friendly disposition. Explained what had to be done and did it.

Chad was punctual, thorough, polite, and very professional.

This is my review of John serviceman that came to my home today to do an inspection and a maintenance of the stair lift. I was very happy with his thorough demeanor and friendly service. Thank you much.

Jonny was amazing!! Got everything working perfect.

Johnny ** is the very best employee you have. He communicates with us to let us know when he will arrive. He always does a good job. But more important than that is his positive attitude and love for helping the elderly! Please send him every time and do whatever you can do to make him happy!

Everything works properly. Wire fixed. Polite excellent work.

Our Field Technician (Johnny) came for our Acorn Stairlifts annual inspection today. He was very courteous and professional and gave our stairlift a thorough checkup and testing. He also answered all our questions and even tightened a loose bracket on the handrail to our stairs. We appreciated this very much and would definitely recommend him to others.

John was great at repairing my stairlift. He was very thorough and did a wonderful job. He was easy to talk to and explained everything he was doing to me along the way. Very satisfied with the work and he is very good at his job. Thank you.

The technician was so helpful in solving a simple but frustrating problem. He fixed the problem and helped me adjust the remote properly.

On time. Johnny provided the service with a smile. Told us things we never knew about the lift. Thanks.

John was very helpful and respectful. He did a very good job at servicing the stair lifts. He comes highly recommended.

Johnny did a thorough servicing of our two Acorn Stairlifts. We are at the five year ownership mark, so he changed the batteries on both units for maximum performance. This was covered under the maintenance agreement.