Alert1 Reviews

My wife has a serious heart condition and entered into a contract for a device that would monitor her and summon emergency assistance should the need arise. The contract required an annual monitoring fee and no equipment fee. After using the service for approximately 18 months, we determined that an Apple watch had superior technology through its SOS feature and its fall detection feature for a cost equivalent of one annual monitoring fee. And of course the watch has many addition features.

I tried to change service for my parents who have gone into assisted living and no longer need Mobile Alert which was almost 900.00 a year. They refused to credit the amount towards a different system or to cancel the service so basically stole 900.00. Will never recommend them to anyone.

I had used the system for about five years when one of my insurance companies advised that they would provide one similar (not Alert 1) free of charge. Naturally I agreed. Originally when I discussed payment plans with Alert 1 I was told there was monthly, quarterly and yearly amounts, and that I would save $80-90 if I paid yearly, so that is what I decided to do. I also signed up for automatic payment with a charge to my credit card. Unfortunately, the payment was made on June 13th, and when I called to cancel on Aug. 27th I was told that there would be NO REFUND! This surprises me and upsets me. These systems are usually used by the elderly, who don't have much income aside from Social Security. Surely something should be done to make this company issue a refund for unused time.

My mother recently passed away and since Alert1 was no longer needed, I wanted to cancel it. Not only was there no refund for 5 months that were still remaining; we now have to pay a significant shipping fee in order to insure and track return of the equipment. They also asked for a copy of the death certificate. Of all the companies I've dealt with since my mother passed away, NO ONE else has required a death certificate and most of those companies are providing prorated refunds and postage for the return of the equipment. I see a number of other people have experienced the same treatment by this company. I would not recommend Alert1. They market themselves as caring for the elderly... but in my experience they really only care about their pocketbooks.

My father passed away on July 7th and I notified Alert1 around July 9th or 10th of his passing and received instructions on how to deactivate the unit and where to ship it. The operator mentioned that if it was not returned I would be responsible for $1000 charge. Since my dad had just passed away I was busy planning funeral services and picking family up from the airport so I didn't ship the package back until the 19th. I paid $55 to have it insured and verified delivery as I wanted to make sure I didn't get charged the $1000 for non-return as I had a bad feeling. Unbeknownst to me, my dad's 90 day plan was set to renew on July 19th so his credit card was billed for $102.84. When I saw the charge I figured it was a clerical error and called Alert1 to have it reversed since the person the contract was with was no longer living and I had notified them of this prior to the renewal. They told me that there was nothing they could do.

My father a veteran passed away 2 weeks after the renewal date. Had been in the hospital for 4+ weeks. When we called we were told there was no prorated. That the entire next year ($467) needed to be paid. Even asked for a copy of death certificate to “deal with the estate”. Very uncaring and seems like yet another ploy to take from seniors who may not be able to fully understand. I am truly disgusted and would not recommend to ANYONE.

I called to get this for my mother after a fall. They sent a product that did not work in the rural area that she lives. She called and they had her go outside and walk all around (with her broken foot and shoulder). It never worked. We sent it back. They have harassed her, continued to charge her, threatened her, even keep trying to send another one. Should not have offered to us if it did not work in that area. Calling attorney today to stop harassment of my 77 year old mother.

Alert1 informed my 89 year old mother that because she was on an automatic renewal for a year that even if she cancelled and shipped back the equipment she would owe her balance. We found a device the same as she had with Alert1 for 150.00 less, so we called to cancel Alert1. That's when we were told she would still owe the billing of 722.00, even if we return the device. We asked what if she had passed away and we returned the device. They said she would still owe the balance and that we would receive a credit toward another device or we could donate to their program. No refund. I thought this was a no contract deal. Why would you pay for equipment you don't even have in your possession anymore? Absolutely ridiculous!

I was billed for one full year when I call in the first week of the year to cancel. They said the company's policy is they do not prorate. After much back and forth, the manager said she could lower my bill from $722 down to $278 if I returned the unit the way it was sent out to me originally. I took extra care to clean, it was in pristine conditions when I shipped it back. I called a few days later to request cancellation, the customer representative said the unit has a red stain and is damaged! (Luckily, based on the many bad reviews, he took picture back and forth and even a video showing it was working prior to taking it to the post office.).

They will not give you all the information you need up front to deactivate or cancel a deceased services. Not a pleasant experience to be put thru this over and over! They may be good at dispatching help, but horrible customer service! :(

Updated on 06/28/2019: So Alert1 called me in response to my review of their product. They do not take pictures of packaging they claim unless there is visible damage supposedly of the package! But I have no way of knowing if the damage was caused in shipping because of this, so in essence getting insurance is useless. They will not refund my 559.00 and claim they cannot reuse the device, so if I have to pay the cost of the product I told them that they should return the item, which they won’t do. So I guess they are going to charge me $559.00 for a device they say is broken but won’t return it. So I think that means they will reuse it and make money on it!! Hmmm, I totally feel I have been scammed! Beware of this company, they are not there to help you!

I had contacted the business and let them know my device was not working. It happened twice. First time they sent a new one. The second time. I couldn't speak to someone to troubleshoot. I finally sent it back when they called about it and they said I broke it and charge me $500. I think they do this for everyone who cancels their service.

We leased the Alert1 System for our Mother and the response time when an emergency button was pushed was very good. After being with the service for over a year, we signed up for a prepaid annual subscription in order to save a bit of money. Mom's health was deteriorating so we moved her to an assisted living facility of her choosing and called to cancel the remainder of the annual subscription and receive a refund for the remaining months. No refund for unused months! And when I sent a regular letter to the corporate headquarters, I did not receive any response to my questions. Just ignored me. So in summary, we would not do business with Alert1 again and we sure wouldn't recommend them. Mom passed this past week but she wasn't impressed either!

Received a defective on the go fall detection device. I insisted that they expedite the shipping and send me a new product using overnight delivery but they were too cheap to do so. Extremely disappointed by my experience so far with this company. Would not recommend.

Pushed my alarm button, it took forever for a response, when they responded finally the voice was broken up and impossible to understand. What can you do about it? Can you replace my box? Can you improve your service? I'd like to use your "on-the-go" device but not if your service is so poor.

My father passed away 5 months ago - he had the Alert1 service - now they have billed me again for a year's service and are telling me they can't reverse the charges because I missed a random deadline from a random email sent from another business. He passed away! What business does this? Stay away from these people, they have no heart and are only in it for the money!

I ordered Alert1 after speaking with one of their agents on the phone. I was concerned that the system would not work at my father's home since he lives in the country and my cell phone barely works out there. The agent looked up his address and assured me it would work that it worked off of GPS. So I talked to the agent about if it didn't work that I could return. She said yes but what she did not tell me was I needed to pay for 6 months of service not three months.

I purchased an Alert1 device to help my grandmother in case she fell. When my grandmother passed away, we were told that we could send the device back in the mail and if we were accidentally charged, we would get a refund. I was of course charged on Friday for a three month period ($77). Despite having put the package in the mail the day before, the facility had not received it before the automatic renewal. Since we were told that we would get a refund if we were "accidentally" charged, I called this morning to straighten things out.

I hope you read this before you buy. I bought it for my mother after she fell and broke her hip. Wow...what junk. 4 units have failed, just stopped working, a couple making horrible noises that wouldn't stop. NO support after hours for the devices, just the emergency fall agents. It breaks after hours, tough cookie. Their advice, call 911 if you need help. Bad equipment, helpless staff, even the 'techs' can only say 'send it back'.

Alert1 fall alerts worked beautifully for my mother when she fell and could not get back up. I purchased this for her several weeks before she entered the nursing home through my email and my credit card. I had to email them my power of attorney to try to cancel this - still no instructions on how to return equipment. I will contact Better Business Bureau next.

I purchased this service for my mother in March 2015, she is now 90 years old. They set up an auto pay on my credit card and I did not receive any invoices or description of what you I was paying for. The first incident that required this service was horrible. My mother had hit the button prior to leaving the house and didn't realize it. Alert1 had no way to locate her. After discussions Alert1 advised we needed upgraded equipment if we needed GPS to find her (not sure what good it is if they don't know where she is) so we upgraded. In January of 2018 my mother lost the button and reported it to Alert1 on 1/3/18. They advised her that she would have to pay for the equipment. They auto charged my credit card in April and since there is no paper billing, we assumed it was for the equipment as it was about $100 more than the prior year service. It was not useful and we had not used the service, so we were just done with them.... WRONG...

Do not use this company to purchase any devices. I returned my device in working condition and a piece of plastic from the clip had broken off previously. They then said it needed to be scraped and charged my credit card the full amount of $559.59 for the "piece of plastic" that was broken on the clip. They are a terrible company that will rip you off and charge you even if you removed your credit card info. from the website profile.

I purchased this for my elderly neighbor. The device itself seemed to work fine. However, the lockbox we purchased for the front door was defective and would not open. They sent me a second one, this time I was able to get it open, insert the key, set the code, and lock it on the door whereupon it became jammed and would not open. Had to take the doorknob apart to get it off. Alert 1 refused to refund money. Impossible to get a supervisor on the phone "we'll call you back in 24-48 hours". I am EXTREMELY unhappy with the customer service and support. This was less expensive than some other services. You get what you pay for.

Like other reviews on here it was frustrating to pay in advance and then when a loved one passes or moves into a nursing home they do not refund any of the money. Overall the service worked fine, but make sure you read the full service terms prior to purchasing.

For years I had the alert for both of my parents. Dad passed and I especially wanted for Mom. We changed cable tv providers and it was no longer compatible. I spoke to them on the phone June 2018. I had just paid the service for the quarter the previous day. We lost Mom and I sent back the equipment. Same problem as many. I show delivery and they did not show the delivery until after research and my calls. Then I was charged another quarter because equipment was late. Another phone call. "You owe." I indicated it had not been used the previous quarter. "No problem. You owe for a few days." This was September 2018 into October.

What's really bad is that they ask you to prepay the service for a year, then won't refund you any money and only refund you some "future usage time" in case you don't need the service anymore in the middle of the contract. But in the service agreement, they misleadingly say they will refund you for the time not used if you return the device anytime. This is not a good business model and not a good company. You should look into smartphone apps that will do the same thing, but offer a much lower cost than this device. In this day and age, this business practice just doesn't sit well with people like me. I would rate it as 0 star if possible.

This product was for my mother in law who is well into her 80s. Due to her situation she would have to choose between food and medicine if not for the support of her family. She decided to no longer continue services with Alert1. We paid for the entire year, around 400 dollars. We cancelled and the representative told me that the equipment would need to be back by a date in Dec or we would be charged for January. We got the equipment back a little late due to a death in the family and there was a mail delay as it was the holiday season. After a while we did not get the refund and I called to be told that none of our money would be returned, and the company has all the equipment back.

I would not do business with this company ever! My mother was placed in a nursing home and we sent all the equipment back with a tracking number through UPS. We keep getting billed!! We returned the base unit and the pendant. They are now telling us we owe another piece of equipment which I have never seen before. Very sketchy company. They are unbelievable. Do NOT use this company, period! It has been hell trying to get them to discontinue service and billing us!!

After having service with you for 1.5 years (that's appoximately $800.00 in payments), I am needing to cancel because of my mother's passing. I explained the button was lost due to the fact that her clothes had to be cut off during her ambulance ride and the button she wore around her neck can't be located. The customer service rep said the cost of losing the button is $59.95 even though the major equipment is being returned. I will pay that cost, but shame on your company for the fee in this case and insensitivity.

Alert1 makes cancellation of service and refund issuance very difficult, and will process recurring charges even after the service is cancelled. I notified Alert1 three weeks before my annual renewal date that I would be cancelling the service, and was advised that I needed to return their equipment. I immediately arranged for shipment of the equipment back to Alert1, and provided them tracking information. However, their processing of the returned equipment was somehow delayed to the day after the renewal date - they blamed USPS - and I was charged the full annual fee. After further discussion, they informed me that I would be forced to pay for a full month of service, and they will issue a refund for the other 11 months. However, the refund amount won't be on a prorated basis. Instead, they are going to arbitrarily charge me almost double what the "prorated" monthly fee should be, based on the annual fee amount.

My mother recently lost her pendant and it is costing Us $559 to replace it and Alert1 wants another $559 to send her another unit. I pay monthly insurance but was told that only covers damaged units. When I questioned how they came to such a high figure I was told it was in the contract. Um, NO IT'S NOT! Additionally, the company provides a service to what I imagine is an elderly clientele who might be more prone to losing things and to hit them or their loved ones with such an exorbitant fee is unconscionable. Have reached out to other companies that provide the same service and their insurance covers lost devices or they don't even charge insurance to replace lost devices. Do your research before you choose your service. Ask LOTS OF QUESTIONS AND DO NOT USE ALERT1!!

I ordered this monitoring service for my 86 year old aunt in approximately 2015. My aunt passed away in December of 2018, and I called to cancel the service in January of 2019. The representative advised that I could not cancel the account until they received their equipment back. This includes a five year old base unit, necklace, and wristband (that I paid separately for). I explained that I do not live in the same state as my aunt and requested for them to cancel my account and send a final bill. They refused to cancel until I paid $559 for the equipment. The representative admitted that any returned equipment would be refurbished if it was reused. She also said it was a lease agreement so I would continue to be charged even though we are not receiving any monitoring services.

We wanted service for one person. We have been in a crisis situation. The salesperson told me not to be alarmed about 2 services being listed on the invoice. It was how it should be for 2 buttons. I only wanted 1 button, but got coerced into getting 2. The second was never used. My ailing mother got charged double for 2 years. Now that I am canceling, she will pay for another 6 months, and may not even live that long. This company takes advantage of desperate, frail people. I gave 1 star only because it's required to leave a review.

I am trying to return my mom and dad's Alert1 machine. My dad is suffering from dementia and my mom is not on the account. We have called the customer service number to end our service with them as we have moved both my parents to assisted living. They would not give us an address to return it and referred us to a website where my dad would have to fill out paperwork. He is not able to do this and we explained that. After going to this site and reading the reviews that shared the same experience it floors me that this company is still working this scam. If you can't return it, they bill you $600, but won't give you the address to return it. Pretty sneaky! At this point, I would not ever refer anyone to this company. I feel like they are taking advantage of our seniors and their families. We are only trying to do the right thing.

Same complaint as other about full charge of $595 when you cancel service as many others. BEWARE!!! When I finally cancelled the service and returned my mother's pendant and charger wrapped in bubble wrap, I was charged $595 for returned equipment that had nail polish on it. CS was unprofessional and initially stated I had not returned it all and then changed their story to it was returned damaged. If nail polish on a 1.3 year old device costs $595, I am in the wrong business.

My father passed away last May. I called to inform them in June. When sending back equipment make sure you track it. I didn't. The equipment got lost. After speaking to the company they so graciously are going to charge me $626 for another year of service that my deceased father won't be using. At least they were so kind to not charge me for the lost equipment. Lesson learned that companies like this don't show empathy.

IF I could give them Minus points, I would. I got this for my 90 year old mother who is Very alert and I wanted her to have it for emergencies. When she did not need it any longer I called to send it back. They said she would still have to pay for two more months...no problem. We sent it back, and WITHOUT notice, they charged my American Express $559.95. When I caught it, they said it was broken when we sent it back. IT WAS NOT broken, and IF it was, I had paid their extra cost for their extended warranty insurance. They never sent a letter, made a phone call, or anything. They just charged my credit card. This charge was clear to me that the company is dealing with elderly individuals and they just try to take advantage of them if they can. DO NOT DO BUSINESS WITH THIS COMPANY!

First of all I wanted to say that my mother used her wrist button once during the year and a half that we were using the service of Alert1. The paramedics came and helped her up and all was fine. The issue was that the main unit bleeped every 15 minutes continuously. We called technical services and they never did get it to stop bleeping. They said that the wrist button and unit were not connecting properly. Next we had a scare of my mother not answering her phone for hours. We were on the way to check on her and called Alert1 to see if they could call into her apartment over the unit in the apartment. We were hoping to see if she would answer the unit in her apartment to calm us as we frantically drove to her apartment. Hopefully not walking into a horrible situation. The girl on the phone was unable to help us.

I am extremely happy with Alert services. My mom has mentioned several times how secure she feels knowing she has this system in her home. Every time my mom has used the alert button, you've responded almost immediately. Also, Alert calls me to let me know my mom has pressed the button and is in distress. Thank you.

We never signed a contract and when we no longer needed the service they stated that their policy is you have to pay through the end of the billing cycle. They do not offer a monthly billing cycle or any prorated billing. So therefore, you must pay either quarterly, semi annually or annually. You are forced to pay even after you cancel and return the equipment to the end of the billing cycle. Totally taking advantage of the elderly/disabled population that need this type of service. Mailed back equipment on 10/9/2018. The billing cycle ended on 10/11/2018. Sent it 2 day priority mail, but they never signed for it until 10/15/2018. Made my 79 year old mother pay for the next 3 months. When requested to prorate the charge for the 4 days extra due to the mail processing, they refused. Requested a Supervisor to make things right and returned my call and said, "SORRY, IT IS OUR POLICY".