Home Instead Senior Care Reviews

We hired Home Instead to care for my mother and this is the care we received. This was not the first occurrence either, this happened multiple days. They're sleeping on the job for multiple days. We had no issues with them being on their phones, but sleeping on the job is unacceptable. In their duties they listed, helping make meals, laundry, etc. That was not the case, they did not prepare meals and laundry was only done each time when we asked them.

I had a family member being cared for and entrusted with the care and compassion expected when hiring a caretaker for a loved one. The issue was that there was no compassion and no care. It was disgusting, to be quite honest, how this person was treated. I'm sure there are some truly passionate, caring people that work here, however, I can only say that, hoping I am right. The owner Amy, is dismissive and apparently does not see the seriousness in potential elder abuse. Feeling betrayed and tricked when a company visited the home for a completely non-caretaker reason, such as a cleaner, cable person, etc has to take video to show you the neglect, it's hard to forgive that. Please look elsewhere for your loved one unless you plan on being present 99% of the time your loved one is being " taken care of".

This is in regards to the Countryside location; My family was also impressed with the intake. We wanted assistance for our elderly parent. They needed companionship and supervision to complete chores. We needed someone to help cook, clean, do laundry, help to clean up. The first person left dishes or my parent to clean up. The second person refused to do the dishes claiming their skin was too sensitive. There were tools in the kitchen so the caregiver didn't need to even touch the soap.

Buyer beware. Price upgrades. Can't get anyone on the phone and a cancellation 1 day before expected to start. Put your loved ones in a more competent company

Home Instead "saved my life" and single-handedly made it possible for my husband to pass away at home while on Hospice. At 200 pounds of muscle, 6'1", he was not easy to move. Because my husband's inability to move was an immediate onset due to a stroke, I was absolutely desperate as it was just me and my husband. The emergency happened mid-day, and by that evening, I had been visited by a Manager who was phenomenal! She immediately set us up for their services, and by that evening, we had our first 2-hour slot filled.

Cindy ** and Jared ** have been, and are absolutely amazing. I was so down and out with no hope for anyone helping me in my extremely difficult and stressful situation, until they came into my situation! They are definitely a Divine sent Blessing to me. Thank you Lord! Thank you Home Instead!

Home Instead had been in my home at least a month. I called them when I had a nasty fall at home. They were kind, attentive and on time. They helped me with showering, dressing and working with my PT exercises. Besides that, they did light housework, made me lunch and made sure my needs were met. I would recommend them for anyone looking for help.

Caregivers mostly excellent but office services very terrible. No receipt given for several thousand dollars. No responses to emails. Paying more for weekends but not paying caregivers more. Scheduling 7 different caregivers in one week!

I worked for Home Instead for almost 8 years. I had one client that I stayed with for the entire time. We were very close and I took very good care of his needs. I always got along with the client's family. They would thank me all the time for taking such good care of their dad. I never really got along with the director that works in the Concord NC office. I had to take off for several months for foot surgery. When I was let go from my doctor to be able to return to work, I was informed to meet the director and manager of the caregivers at the Concord office to return back to work. I was informed that I could not go back to my long time client. I was told a family said we were too close and they prefer someone else. I knew something was not right with her explanation, I have always got along with the family. This place did not care that this upset the client tremendously. I would not recommend this place for your loved ones.

At midnight I see the caretaker at the opposite end of the house in the den, rather than in the living room with my mother. She shuts the den door, answers a knock at the back door, opens the door and goes outside after turning all the lights off, Comes back in, makes her bed on the couch. Still not checking on my 90 year old mother. I call my mother's phone and get no answer. My husband and I drive 40 minutes to get there, unlocked the back door, went in and surprised her. When I asked her who was at the back door earlier, she stated, "I am leaving". Another caregiver would take the tv remote and my mom's cell phone.

I contacted Home Instead to help take care of my mother who has advanced dementia. We spent time coming up with a care plan. Left detailed notes, spoke to staff firsthand. Have been very disappointed that caregivers make jokes about how "easy" of a shift this will be. Oh boy, were they right. Against the care plan, they left my mom alone every time for multiple hours in her room without checking on her. They knew she is compared to a one-year-old and they just ignored her. I paid hundreds of dollars for them to sit on their phone and watch tv. When I called to voice my concerns, I felt blown off and told "Oh, the next one will be better." My family and I are heartbroken at the staff sent to our house. Honestly if you are on the fence about hiring this company, I wouldn't recommend it. You would be better off with a high schooler. I saw no effort on the "highly trained" staff to engage in any sort of meaningful activity.

My mother DIED under the watch of a Home Instead aide who did not report her transfer to the hospital! The same aide was later seen on videotape inside my mother’s apartment building with an accomplice (who had a key fob).

Home Instead had kept my mom independently living at home with her hubby for the last 2 years. Our caregiver Jeanesa is skilled, compassionate, and thorough. She patiently assists mom with bathing, dressing, eating & sometimes a little music and dancing. To see mom smile, and engage with Jeanesa is priceless. At 84 with Parkinson’s Disease & Dementia, Honor Care & Jeanesa provide the premium care she deserves.

I wanted to write this review for Nikki G, because she saw that I needed help on Tuesday and called EMT RIGHT AWAY and she kept her cool and waited for them to arrived and notified my emergency contacts. Thanks again.

Janette is a ray of sunshine in my day. She offers suggestions, she is attentive and vigilant for my safety. She makes it easy to ask for help. It has been so much better and easier having her here.

I contracted with Home Instead about a month ago. They have sent 2 different people out to sit with my wife, the first person was content to just sit and watch TV, in fact she actually took the remote and tuned in to what she wanted to watch. I related this to the office in Bowling Green, KY. On the second visit they sent a different young girl (25) who had just started 2 weeks prior. She was very nice and pleasant but she was not really able to relate to my 70-year-old wife.

Their claim is in-home care for older adults but they sent the most unskilled, inexperienced people to care for a dementia patient in her 90s. There was an initial home visit to ascertain the situation and a mid-contract call to the owner to address these concerns and supposedly rectify them. The service got worse with a call out and no show. We actually had a woman who watched TV and said nothing to my mom for an hour. We tried to teach her how to do the job and ended up dismissing her early. Most did not understand that they had to "actively talk to my mother'' and engage her. The substandard level of care was appalling and disappointing. There are agencies who care about who they send out and who their clients are. This group is not one of them.

If you truly care about your loved one, do not hire this company. They hire people that steal. And honestly, do not care about the client. You will get the lowest level of service if you use them. Again, if you care about your loved one to not use this company. I thought they were taking care of my loved one until I walked in and found feces on the carpet and on the person, but the aid was eating her lunch. Left my sitting in urine for hours and abandoned the property. Please, please, please do not use them.

I was very happy with my Home Instead caregiver until the week that I needed extra help on additional days. Now I have a brand new used once Dyson hairdryer stolen and several other items stolen. Unless you can lock up EVERYTHING, do not let their thieves into your home.

I had a thoroughly disappointing experience with this organization. The hiring process was unprofessional, and communication was lacking to say the least. During my interview, the representative seemed unprepared and asked unconventional questions. I was initially told that I'd receive my desired hours and even completed a form outlining my availability.

Courtney was a excellent caregiver for my mom. We could not have asked for a better person to care for her. When my mom had to spend a few days in the hospital, she went and visited. When my mom had to go into hospice care she also went and visited her. If you need somebody to care for your elderly parents, this is the person to get. We will be forever grateful for her care she gave to our mom.

If you need more than companionship look elsewhere. We had 7 different caregivers in 9 days. When asked they told us they did not have training and did not have patient need information only an address. So in 9 days we had 7 caregivers for my father who is in hospice with Parkinson’s and Lewy body dementia. Only 1 was able to give him a bed bath and change the bed. So we basically are paying them to assist us. One worker locked my mom out of the house and he done nothing while she was gone. Then she stripped my dad naked for his bed bath and seemed shocked that he was agitated and shaking. Good luck talking to someone in the office. You typically get the answering service. When you do talk to the office you might as well talk to a wall. This agency created lots of aggravation and heartache at an already stressful time. Shameful.

Our father was a patient of a Home Instead franchise. He used oxygen whenever he was at his home. An employee of the Home Instead franchise moved the oxygen machine from his bedroom to the living room for him to use, since he was in the living room. We left from there and took my father to dinner. While we were out to dinner the machine was moved back into his room by the employee.

We have been clients for three years and it has been mostly a nightmare. Their workers are not trained or professional. They never had enough workers to fill schedule. Always a different untrained caregiver without notice. Communication between management and caregiver and client is non existent. Every mistake they would make they would try to blame us. Glad to be rid of them.

I recently met the CEO of the Clermont Florida office. Ms. Cheryl **, she told me a little about the company and what services they offer. I look forward to seeing that this company can help me and my family member.

Caregiver stole money from my Alzheimer's mother and the company did not do an investigation. Then they send me an overdue bill with services that were not provided. I wouldn't recommend them to my worst enemy.

I am a Disabled Veteran in constant pain. After having their “services “, I would Never Recommend this company!!! In 3 hours they felt the need to sit and eat their lunch. Rearranged my things. Can’t follow directions.

I needed a reliable home care company for 24 care for someone who Ives alone, no family and transitioned to hospice care. Lillian came out to the house to Understand the care needed and staffed it with great caregivers. Lillian was available to resolve any issues and provide excellent customer satisfaction. I will use them again.

My experience with Home Instead Senior Care services has been great. I'm blessed to have my 98 year old mother with me, so to leave her in the hands of people I don't know is a test of trust. Each caregiver provided very good care. My mother's needs may have been less physical than most, but when it came to paying her attention whether taking her to the commode, making lunch or just sitting and talking with her, mother seemed at ease. Thank you to the entire team and caregivers of Home Instead. This has been a very good experience for me. Joanna dtr. for Lola

The office staff is extremely rude. The weekend aides, except for 2, were lazy & I had to clean up after them! My 1st aide quit w/o notice on 12/24/23. I came home on 12/1/23 bedridden. UNDEPENDABLE! UNPROFESSIONAL! And very stressful! The office staff lies to cover for themselves and each other. I'll be taking further action!

Home Instead Punta Gorda Florida. This is a bad location. Other Florida counties may have better reviews. For my parent, the 'caregiver' has a broken passenger window, so my parent could have cut themselves getting into the car. Another caregiver, same location, care broke down transporting my parent. Scary. Any good caregiver leaves, within a month. Sad. Don't use this location. You have been warned.

The Fairview Park Senior center had Home Instead senior care representatives Judy ** and Darlene **, LPN present a lunch and learn talk to our seniors. The talk was very informative. They demonstrated many exercises to do in the home. The importance of having someone physically demonstrating was very beneficial to our seniors. The lunch was very simple, but well received. The personal, caring touch was much appreciated by all in attendance. Thanks Judy and Darlene from Home Instead!

We had Home Instead look after my father. One girl was ok for a while but became inconsistent and the other staff was a lucky dip that had no idea..and the manager I contact was nothing but rude and unprofessional and argumentive and cancelled my 85 yr old father's care 1 day before a long weekend leaving him with little services. Never have them back again, poor service skills

Had the pleasure of having Conceya ** come to care for my father. Her professional and pleasant personality was refreshing. Due to scheduling unfortunately she doesn't come every time, but definitely the best you could ask for a caregiver.

I hired Home Instead to be with me on the day of my surgery, the day after in the hospital, and for five following days at home. The helper with me the day after surgery was out more than with me having smoke breaks. Later in the day the hospital staff said my room, " reeked of smoke." When she took me home later that day, her car smelled of smoke. I had to have the window down. There was no consistency with the helpers. One day, the helper was 45 minutes late because she could not find my home. No one called to inform me. Another day, no one showed and it was late morning before they got someone to my home- after I called them. The helpers were to arrive at 8AM.

Home Instead signed a contract to provide a caregiver at the times/days we requested but were never able to provide a permanent one. Very inflexible shifts. Focused on their needs - not the patient. We requested one who could transport to doctor appointments and they sent someone who could not. Once sent a caregiver just to transport for one day. I am not comfortable putting my spouse in the car with someone I never met. They cancelled the next day's shift at the end of a prior day leaving me no time to make arrangements. Used a coordinator for care temporarily but didn’t find a permanent caregiver and cancelled the contract with short notice. They agreed it was not acceptable to cancel a shift but they did and then totally cancelled us saying that the problem was that we were annoyed that they promised a caregiver they could not provide, transportation they could not provide, and cancelled and changed arrangements too many times.

I'm writing this in regards to the Akron, Ohio, franchise. Your experience may vary w/ other franchises. Caregivers were consistently 10-15 minutes late but clocked in on time, so my mom was overcharged. They bought groceries with my mom's debit card without her present, even though they were not allowed to do so (per manager). Some aides were great; others, not so much. There was no consistency.

Every Direct Care employee and Administration staff was kind and listened to our needs. My husband needed nightly assistance for 6 months while he recovered from a lengthy hospital stay. The schedule was covered and calls were made ahead of time. The staff knew we had a dog. We will use them again.

For the past few months, I have been using Home Instead-Oak Park’s services for my bed-bound grandmother. I have nothing but good things to say about this company! The caregiver that was sent to take care of my grandmother weekly has treated her like one of the family. She was very patient with her and was definitely that companion she needed. They are also very accommodating and always had a caregiver on hand for days when my husband and I wanted to have our date nights. Again, I have nothing but good things to say and will continue to use them in the future.

Awful. Staff are undertrained and incapable of caring for dementia patients. For the most part, they are friendly, but when it comes to doing actual work, they fall short. We caught our caregiver putting my 96-year-old grandmother back to bed in the morning without breakfast or her medicine so that the caregiver could study. None of the caregivers we tried were able to cook simple, nutritious meals, none of them were capable of helping to shower my grandmother, and they failed to provide any stimulating activities for her during the day. They would just sit here in front of the tv. It was so upsetting and a total waste of money.