Lifeline Reviews

I am very happy with my Lifeline watch. It is very easy to use and I love the heart rate button and the walk and distance one. I was going to buy a walk monitor and now I don't need to do that, Also your staff are great and very helpful.

Worst customer service ever. Took 2 hours NOT to resolve issue. They installed a hardwired system and refuse to uninstall it. Wheelchair bound 92yo. They were rude and condescending. Told me to find a man to help. It was impossible to install new system even with expert's helping. How they stay in business escapes me.

I have been trying to cancel this service for 5 months. I have received confirmation that they received the equipment but I have been charged and continue to receive invoices. No refund has been issued, and I am continuing to call to have this resolved. Cancellation is a horror show with them.

When I was a customer, service was great. I canceled my service in October and returned the equipment. I was told that I had to pay my monthly bill because of when I canceled. That is not the issue. I paid $47.51 on 2/18/26. Billing keeps harassing me for payment even saying that they don’t have a record of my payment. Rollie **

These people are crooks. We used their monitoring system for several years for my elderly mother. She passed away in early August of 2025. Within a couple of weeks I called to cancel the service and I returned the equipment as Lifeline asked. They told me the automatic billing would stop but it continued. I called after two months of charges and they said they would issue a refund. They didn't. So I called my credit card company, stopped the automatic payments, and challenged the charges. The credit card company resolved the disputes in my favor and I thought the matter was done.

We decided to try the wrist system for my mother - my fingers could barely get it fastened, much less the fingers of an arthritic person. We called about switching the wrist equipment out for the necklace equipment. We were told this was an easy process. They would send us the new equipment and then we would return the old equipment and we would not have to pay anything else. We were told to ignore all the billing letters and that she would not owe anything else. This was not the case. They decided that since my mom had the wrist equipment out of their system for “around” a month, that she would be billed for that equipment overlap and that they would change the year dates of service that she had prepaid for by shifting it up a month to justify the extra month of service she was being billed for.

I ordered a Lifeline Wrist Watch that was huge, didn't fit my wrist, was never activated, was returned, they have the proof, but yet they keep billing me every month for the past 4 months.

I found it highly inappropriate that they (the parent company of Life Assure) ask for a donation when I called to cancel the service when our father died…Who in the corporate structure of this company thought that the consumers would want to make this contribution on their behalf in order for them to get a tax break? Heartless, profiteers with no sense of decency.

I contacted Life Line and signed up for a year of service for my mother who lives alone. Unfortunately the device would not connect after several attempts with very poor communication (it said it was connecting but didn't, and then when I read the manual it stated to move to a different location to get connection - doesn't seem like a good solution for someone who has fallen and can't get up). I contacted the company and sent the device back in early October, here it is the middle of January and I still have not received a refund.

So far it hasn't made me too trustworthy. We were told the first thing once the Lifeline necklace is received to do was to press the button to call to active services. The woman on the other end did not have a clue and was wanting to call 911. There was a horrible connection so she called the Lifeline necklace and was talking through it asking if there was an emergency. When she was told that we had just received the the Lifeline Alert necklace and we were making sure it was activated that there was no emergency all she could say was, "OH!! Okay but is there an emergency???" NO!! All we need to make sure is that it works correctly!! Praying this will truly work in case there is a "Real" emergency and my Father needs help!! And no I cannot honestly recommend this to anyone until it is proved useful in case of an emergency.