Atria Senior Living Reviews

This facility may start off professional but will quickly change up-the rent is high, the staff don't like their jobs and admin has bad communication! Especially on the Memory Care side in Temecula.

I have lived in the Santa Clara CA facility for a year, it is known as an affordable place to live that is friendly, clean, well managed with a staff that cares about the residents. I can’t imagine why there are so many negative reviews of other Atria facilities, but the complaints people voice simply do not apply here. The manager of this facility sets a high standard by his personal example. He serves coffee in the morning and knows the names of all residents for example. He and his staff work hard for everyone who lives here. This is a good place to live because the residents support one another. I am very happy to live here.

In 30 days I will tell all. Don't want my family to suffer for the next 3 weeks prior to moving out as they already have. Found their hand to be bruised and swollen pretty bad and they look at you like you have 3 heads and all say, "Oh no idea," you're getting thousands of dollars to say, no idea, this company as a whole sucks. dm, gm, memory care mngmt, let's not forget scum bag sales guys,, omg moves residents around without notifying family and including those getting assistance, moves to memory care so he can open up rooms in the other part for people to live in assistant living all while still collecting assistance for the person getting it but now in memory care where, financial assistance doesnt qualify,, talk about scum more detail in 3 weeks but stay far, far away from this organization, hire help that doesn't speak english so frustrates residents

Holiday is accepting residence under false pretense. Promises of independent living when most residence are assisted living qualified. No real regulations for care of these residences. Poor safety regulations and no building safety provided.

Live El Camino Gardens 7 years. Ordered med. Came here. Didn't know I can't do that. LVN took med. She said I was under med management so she had it. I HAVE NEVER EVER BEEN TOLD ABOUT MED MANAGEMENT or I never ever would have ordered this weight loss med. The med cost 300.00 and I don't have any money. Can't return med. I demand 300.00 back or my med. I am ready for "small claims court" now. Everyone living here will watch small claims court. I am very very upset and demand Atria to follow through!! I have called "support" 6 times.

We made the decision to move our mother to Atria San Juan on July 2, 2025, Upon arrival our mother was evaluated for her cognitive level, which was rated a 15 out of 30, and we were told she qualified as AL. She moved into AL on July 2, 2025, we were told that our mother would have 2-hour frequent evening checks to learn her sleeping patterns and would have an escort to show her where everything was, such as daily activities, restaurants, etc…which the 2-hour per evening check in and escort never showed up once to take her to Breakfast, Lunch or Dinner, this being our first red flag.

While looking around for a facility for my mother-in-law we visited Atria and she immediately felt comfortable with Atria. We were given a tour and had lunch, met a few of the staff members and some of the residents and from the very beginning it felt very welcoming, clean and the rooms were spacious. Now that my MIL has been there for 4 months I can’t imagine her happier any other place. The staff is awesome and treats their residents with kindness and respect, and there is always something on the activities list (something for everyone). A special thank you to the manager Markie for going up and beyond to make things happen and having the great staff to make the residents feel at home and well cared for. I would highly recommend Atria Senior Living, the place gives you a peace of mind.

February 2025 review. Food was bad, ants in room, mold under fridge, got covid, & was quarantine in room ((5 days)). Wife got covid also, elevators were broken for 7 days & could not get down stairs for my dialysis treatment, so we had to leave for health reasons. Could not chance that happening again. PLUS gave 27 day notice. Because it was not a 30 day notice, I was penalized 3 days and we had to pay a plenty.. I left on the 27 of December paid up until the 31st. No reimbursement for those 3 days. When we moved in we paid upfront for 30 days, would not let me move in for one week due paperwork problem. No reimbursement their fault. All they put me through looks like they could wavie 3 days. I was there for 6 months 6000.00 a month.

I would stay away from this home as there are many things wrong. First of all they can't keep staff, especially at the management level. My mother has lived there for the past 2 years (2022-2024) and it's been like a revolving door for management staff, which has affected the quality of life there. They have only one elevator for the whole place, which causes fights among the residence who are waiting so long at meal time to get downstairs and God forbid there should ever be a fire!!! My mother just moved out November 2024 and they still took a rent payment for December. It's been a week now and I'm still fighting with them to get the money back.