Endurance Warranty Reviews

Endurance's rep so polite and patient as I asked my questions. He broke it down so I could understand what I was paying for and not cut me off the phone. He told me that depending on how long it may take for a repair, I will be able to get a rental car. He said, “I we're gonna keep your car for 7 to 10 days, we're gonna get you a rental car for 7 to 10 days. If you take your car and they find something else wrong with it, and they can fix it, you're only paying your deductible one time, minus having to pay the deductible again when it's already at the shop.” He broke it down to know what my coverage covered, explained that my deductible was only $100 and I only had to pay that one time as long as my car was in the shop. For instance, if they could fix both my motor and transmission at the same time, I would only have to pay that $100 one time, versus paying it twice.

When I set up the payments, I didn't have the money in my account. He asked me when I would be able to make my payment. I told him. The date that I gave him is the date that he put in the system for my payment to come out, which worked fine for me. And he broke the payment down. He told me about the installment fee, which was $35. He said that first payment that I had to make was it was 180, which I made on the 10th of last month. He told me that my payments would come out on the 10th of each month for 160. He told me that the program would go in effect at a certain amount of miles, or the 30 days, whichever one came first. He also told me four years, but I will only pay for 17 months.

Within 31 days after signing up, the car broke down while I was driving it. I was 20 minutes from home but it was signaling a catastrophic engine failure. I called, and Endurance arranged roadside service and had the car towed to the nearest repair facility. The shop couldn’t handle the repair because it was a hybrid, so I called back and they helped arrange a second tow to a Ford dealership about 20 minutes away. The dealership was great in communicating the full cost of the repair and what the warranty covered, and the repair was completed.

One issue I had, though not necessarily specific to Endurance, was with the repair approach. If you open up an engine and it’s a four-cylinder, there are four separate compartments. Two had failed, and only those were replaced. The other two weren’t, so the same problem happened again later with the remaining compartments. Also, I would like the option of using quality parts on the vehicle rather than the cheap parts. The warranty would not cover the more expensive part and it was not a matter of my paying the difference. That was a little frustrating. If I'm driving a Ford, I should be able to get Ford parts. It shouldn't be an issue. But we have not had any problems with the car since the second repair.

I like that Endurance is not like traditional insurance, where you keep paying and you may never have a claim. You pay for a period of time and the contract is agreed upon. It goes by mileage or time, whichever comes first. And once you've paid that premium, you don't get billed anymore, which means that you've paid for your warranty up to that mileage point or that date in full. I can't consider another situation that has been more honest and more transparent with me, because I forgot that that was even discussed five years ago. My boyfriend told me we haven’t made a payment to Endurance in a long time and we weren’t sure if I was still covered. So, I looked it up and I was a little confused. I called and I got an answer very quickly that it was already paid in full. Endurance is legitimate and has saved us thousands of dollars.

So I went online and found out that Endurance got a 5 star rating. I read the reviews and it seemed like it was a pretty better deal. They also looked more organized than Continental. So I dropped Continental and asked for a refund. It took me two months to get a refund back, but they didn't give me the whole amount. They gave me 61% back, because they kept on dragging her feet, and now I am with Endurance. Another reason why they sold me was because their address is in North Brook, Illinois, which is not too far away from where I live now. But Continental was in Delaware.

I hope that Endurance doesn't do the same thing that Continental did. So far, I've been with them for two months now. When I signed up, I talked to the gentleman and he ran the numbers down. It was over $4,000 which was a little higher than I expected and he said it would be only 133 something a month. So I said okay for 30 months. He took his time and answered all the questions I had. The guy was well knowledgeable which was another reason why I joined Endurance. And I'm hoping that I didn't make enough mistakes. Other than that, I'm old school and I'm 71 years old. So instead of him going over the contract and trying to put it on my email, I wanted him to send me a hard copy so I could take a look at it. Then I went over it with my friends with it and when everything was good, I signed it. All in all, I’d recommend Endurance to others.

I saw Endurance Warranty's commercials on TV. It was catchy and when I signed up, the gentleman was very helpful and explained the warranty to me. I paid around four grand, but to me, it wasn't the big number. It was more the monthly number for me and I liked the fact that it was transferable as well. I'll never buy another new car. They depreciate as soon as people drive them off the lot, but if, for some reason, I got rid of my Honda, it would be another used car.

I've been very pleased with Endurance. My mechanic has been very pleased with his interaction with them as well, so that's very favorable. The one drawback to Endurance is the rental car thing. I've always used Enterprise. When I had my injectors replaced, I had a rental car and Endurance made me go through Hertz, which was a really bad experience. When I went to Hertz to pick up the rental car, they told me they didn't have a reservation for me. I said, "This was all arranged through my warranty, Endurance.” Endurance ended up letting me use Enterprise, which was right down the street and I don't know who paid for the Uber, because somebody paid for the Uber from there to Enterprise. Still, that was disheartening and I don't want to deal with that. I recently had some work done on my vehicle, and I didn't even bother with trying to get a rental car through Endurance. I just paid for it.

I've been very happy with Endurance Warranty and I have recommended them to other people. My daughter's husband had some truck repairs, and he drives a newer Dodge, but it's out of warranty. I told him that if he had Endurance, he wouldn't have to pay for all of the repairs. He used to be a car salesman, and he also sold car warranties and all that rip-off. I said, "No, I don't think it's the same type of thing. I look at it this way, my car is paid off, and the warranty costs me $119 a month. That's a lot cheaper than a new car payment. Don't work harder. Work smarter and make better choices." They were thinking about getting a new truck, but they've decided to keep theirs. I don't know if they've called Endurance yet, but they were going to look into it.

The driver's side door handle is broken, and it would be almost $500 to fix at the dealership. I can't afford that. It's not covered by Endurance, so I have to deal with a broken door handle. I just hope it doesn't open up as I'm driving. When the gentleman at the Ford dealership let me know what was and was not covered for my truck being in for the concerns that I had, I called Endurance. I'm a disabled senior citizen. I've had both hips replaced, so getting in and out is a bit more challenging for me. I consider the door handle to be a safety issue, not a cosmetic one. While Endurance did not say the broken door handle was a cosmetic issue, for whatever reason, they did not cover it.

It was in the fine print from the beginning, and I don't remember it being in there, but the Endurance rep pointed me to which page to look. She was very nice and was just doing her job. I said, “Okay. Well, thank you.” That was that. It is very frustrating, though, as a consumer when I pay all this money each month. I pay $121, and then I have a $100 deductible. I've been with Endurance for four years, and they have taken care of some fairly expensive items, but it was not like I was trying to get one over on them. I've had a positive experience, overall, with Endurance, but based on my recent experience, once this contract is up, I will shop around again and possibly go with a different company.

After reviewing my Secure Plus contract, I believe this denial contradicts the actual coverage language provided by Endurance. The Secure Plus contract specifically states under TRANSMISSION coverage: “Transmission Case and all internally lubricated parts plus: Torque Converter, Flywheel/Flex Plate, Vacuum Modulator, Electronic Shift Control Unit, Transmission Cooler, Transmission Mounts, Oil Pan, Slave/Clutch Master Cylinder, Pilot Bearing, and Throw-Out Bearing.”

The failed line pressure solenoid is not a routine maintenance item or external wear component. It is part of the transmission valve body assembly and directly controls hydraulic pressure and transmission operation. The valve body and associated solenoids function together as part of the transmission’s internal control system. What has made this experience even worse is the lack of transparency and documentation. Most communication from Endurance has been verbal only, and they refuse to provide detailed explanations or coverage determinations in writing. Customers should not have to fight this hard to understand why a major repair is being denied.

All maintenance on my vehicle has been performed through GMC dealerships, and I upheld my responsibilities as a contract holder. Yet when I needed coverage for a major transmission failure, I experienced delays, inconsistent explanations, and what appears to be a denial inconsistent with the actual contract language. I strongly encourage anyone considering Endurance to carefully review their contract and understand that even when coverage wording appears clear, you may still have to battle to get repairs approved.