MaxCare Auto Warranty Reviews

The service is horrible! It took them a week to get back to the auto repair company and then, only paid half. They don't do all the things they say they do. Have an excuse for everything not to pay.

I purchased an extended warranty through MaxCare expecting support and peace of mind if my car needed repairs. Unfortunately, my experience trying to actually use the warranty has been extremely frustrating. MaxCare requires an independent inspection before repairs can be approved. I understand the need for a process, but I have now been waiting well over a week for an inspector to come out, even though I was told the inspection should happen within 72 hours. I have called multiple times and tried to escalate the issue, but nothing has been resolved.

Reasonable value. The Dealership told me my value would be above the repair and Maxcare would still be in place. Once the repair was completed, Maxcare valued my vehicle using a different method than allowed and refused to tell me how they valued it. They stated "We cannot comment on the source of the valuation used". NADA Value as required - $5,800.00. Maxcare repair costs - $5021.59 - Maxcare report of the value of the vehicle - "Your repair exceeds the value of the vehicle" - They used JD Power and told the dealer the vehicle was worth $3600. They may be doing this to all consumers and hope they go away. They know it's illegal.

Horrible!!! It took three months for my son’s truck to get the necessary transmission repairs! He had it back less than a month when the transmission went out AGAIN! He took it to Ford, who said they put a transmission in that should have never been installed, and they had no idea how the truck ran at all!! He’s been trying for weeks to contact and get a response from the warranty company to get his truck fixed again and guess what … no response from the warranty company. Crickets silence. Biggest waste of money ever!!

Maxcare is the absolute worst extended auto care policy I've ever seen in 50 years. With a water pump leaking, coolant core leak in the cabin, a starter repair, and 2,000 miles from home with a week of motels and rental cars they did not pay one red cent for the repairs let alone the rental car. Reason, I need preapproval I needed to obtain on a holiday weekend. Dealership repaired all. Spoke with David the supervisor, Brenda, Tristan, etc. all seemed to go well but all claims denied because I needed preapproval. Really, 2,000 miles from home stranded with major repairs. So they did not pay anything not a cent. Never in my 67 years have I ever seen such a company with poor ethics. They will hide behind contract clauses not to pay. Not a cent? Why did I buy this for over $3,000 on the 2019 Ram 1500? They took my cash for the policy and hid behind fine print in my opinion. They have no intention of making it right. Do you want to have this happen to you?

I have 2019 Ram 2500, on Feb 19 I turned on to the on ramp for the interstate. Once I turned I heard my coolant line hitting my fan and immediately pulled over. No lights came on, engine never got hot. I opened the hood. Seen the coolant line blew off. I snapped a photo and called a tow truck. I did not touch anything because I didn't want to affect my warranty. The shop ran the diagnostic test and verified I blew a head gasket and the back pressure blew the coolant line off. I'm not thinking anything bad because I purchased the extended 150k mile warranty.

I obtained MaxCare for 36 months when I purchased my 2015 truck in May of 2024. I chose a $250 deductible but at the time, I thought it wouldn't affect the "great" investment I was making. I was so wrong. About two weeks ago just as I was heading to move my things into my newly purchased home, my truck just quit. After that it wouldn't crank and was in reduced power mode, I immediately thought "okay I have an extended warranty for this". I used roadside assistance to have the truck towed to my local Chevy dealership only to discover they don't accept MaxCare. After that, I decided to have my Chevy towed back to CarMax but guess what? I could only get a tow every seven days and only for SEVEN miles. That's right, seven miles.

Do not ever purchase a warranty from this company. I bought a car from Carmax. They sold me the extended warranty. I had transmission issues. I took it to a shop. They told me they were asking for data logs on the transmission, that due to age the car cannot even provide. I was informed they were doing everything they could to not pay so towed the car back home. I pulled the transmission. I sent it to a shop, they verified it was a failed bearing that destroyed the transmission. I called Max Care, explained the situation that I was a mechanic. I sent it to a 5 star transmission shop. They wouldn’t go because it wasn’t an approved shop, so I came out of pocket over 2000 to put a new clutch and have the transmission rebuilt and did all the labor myself. These people are crooks and when you need them, they are going to use every loophole to not pay needless to the car runs perfectly now, thanks for nothing, MaxCare.

I bought my Range Rover from CarMax. I purchased the Maxcare with the $50 deductible to be able to take it to the shop of my choice for repairs if needed. Unfortunately my sunshade stopped working correctly. I took my car to my nearest Land Rover dealership and had the motor and sun shade replaced. This did not fix the issue unfortunately. The sun shade was still in a bind needing the casters replaced. After my loyal Land Rover service guy fought for me with maxcare to cover the repairs I am still left owing close to $2000 when I should only be paying my $50 deductible. Will definitely not be doing maxcare anymore!!!! Don’t fall for the trap!!! Do not do maxcare warranty.

I purchased a 2016 BMW 650i from CarMax along with the MaxCare extended service contract, believing it would protect me from major mechanical failures. Unfortunately, my experience has been the opposite. After the vehicle developed serious drivability issues, it was rendered unusable and has been out of service since October 2025. Over the course of several months, CarMax and its designated repair facilities pursued multiple diagnostic paths, approved and attempted warranty-related repairs, and repeatedly delayed resolution. Only after prolonged loss of use did MaxCare ultimately deny coverage, citing “oil starvation” — a conclusion that was never supported by a teardown inspection, documented physical evidence, or prior diagnostic findings. This explanation was introduced late in the process and contradicted the earlier diagnostic history.