Advance Auto Parts Reviews

Advance Auto Parts Store #** 6/5/26 at 19:54. Heidi W. We roasted through this hot summer day, due to our a/c blower and/or resistor giving up the ghost, early this morning. With sweat dripping from every pore and all unmentionable places, Heidi greeted us with a down-to-earth, welcoming smile and the most knowledgeable statement, “Looks like you need a blower and a resistor,” before we even set the old, dead parts on the counter. It was such a relief when she already knew what we were looking for. Then she grabbed the parts and continued bolstering our confidence as she rapidly, kindly, and professionally rang us up and got us home. Within half an hour, the powerful new blower/resistor were pumping cold air through our car. Heidi is beyond amazing and competent and just a great soul. Thank you, Advance Auto, and especially Heidi, for your exquisite service, availability of parts, and excellent price point. You deserve 1000 Stars.

I had an outstanding experience at Advance Auto Parts on Central Park Drive in Winterville, and I especially want to recognize Dylan S. for truly top-level customer service. It’s rare these days to find someone who is not only knowledgeable, but also genuinely willing to go the extra mile to help. Dylan was professional, patient, and incredibly helpful in making sure I got exactly what I needed. He took the time to answer questions, explained my options clearly, and made the entire experience easy and stress-free. His attitude, product knowledge, and dedication to customer service really stood out. Advance Auto Parts on Central Park Drive is fortunate to have an employee like Dylan representing their store. Because of this excellent experience, I’ll absolutely be returning and would highly recommend this location to anyone needing auto parts or assistance.

Gloversville Advanced Auto Parts Store # 7319. Awesome experience. Great customer service. The manager Chris and employee John were a big help with getting me my money returned for items purchased. All the staff were courteous and very helpful in figuring out how to fix the issue.

Stopped by Advance auto parts in Geneva NY today. I was greeted quickly and offered help with my search. Jay helped me pick out the correct bulbs for my Subaru and installed them. Great Service in Geneva store, I will shop there from now on.

My thanks goes out to Chris ** Advanced Auto Parts Alexander city Alabama. Very professional, great attitude, he was able to get the parts I needed the first time. Looking forward to using Advance Auto Parts again. We need more people like Chris. Thanks in Advance.

Edgar ** was super helpful and attentive! He went out of his way to make sure I found what I needed and also that it worked.

Horrible online experience. Order a rotor kit and the front rotors are too big. Website claimed exact fit. Customer service offered $20 from a $370 purchase. No offer to replace front rotors for price difference. Never again!!@@

Bought ball joint from them in August of 2025. Know it's bad in 10 months but all my order history is gone like a fart in the wind so no warranty because I can't find the receipt and I have bought a lot of things there under my phone number. Very disappointed and won't go back. One truly unsatisfied customer.

Long time customer but more recently have switched to competition due to serious lack of customer support at the Hillsboro Ohio location. I will not be back.

Bought wiper blades and employee cracked my windshield using a flat head screwdriver while removing the old wiper blades. Now they are held responsible for paying for my new windshield.

I purchased two bearings for my vehicle on the Advance Auto site. It stated it was an exact fit. It was not. I returned them to the local store and they gave me a return and ordered a new set that stated was an exact fit again. I greased the bearings because I thought they were the correct ones. They were not. Ordered me the third set and they were correct. Advance Auto would not return the ones I had greased because they said they were not resaleable. I filed a complaint with AAP. They would not give me a return and the worst part is they wrote up the salesman for selling me the wrong parts. How messed up is that? He can only sell what is on the screen. SHAME on Advance Auto! It is their software that is not correct.

Great customer service and knowledge at Prairie Du Chien Wisconsin store.

Fermin was extremely helpful and knowledgeable when he assisted me with several different purchases. He went above and beyond his job to be of assistance to me. He was very personable and understanding.

Do not shop Advanced Auto Parts online. Waited over 2 weeks for my order. They canceled my order without telling me and gave no refund until I contacted them. Then have to wait 10 days for a refund. That's theft. No wonder advanced auto has more 1 star views than all others stars combined. Big companies don't care and nothing will be done.

Do not use this trash company. They don't honor their warranty. Their brake pads failed to squeal when things eat my good rotors up. They claimed it's normal wear and tear. Their squealed failed and so did their pad material.

I stopped in at store 09010 Boaz AL to get a wiper replacement. Big shout out and endless appreciation to Kaitlyn and her staff. I had put it off for so long that finally I had to get a new wiper on a day in which it's pouring rain. I told Kaitlyn I could have my husband to put it on when I got home but she insisted on helping me. Her and her sales guy got soaking wet to make sure I had outstanding customer service. Hats off to the Boaz store. Thats where my business will forever be. Thanks again Kaitlyn and your staff. Going that extra mile. That's what customer service is all about.

I came in to Advance Auto Parts on Valley Street in Manchester NH. I went to purchase wiper blades and I was told he wouldn’t be able to put them on for me. I asked to speak with a manager and he said he was the manager. There’s a huge advertisement sign outside claiming free wiper installation and he refused. No name tag and he refused to give me his name and was rude.

Went to the store on Schoner and Hall Road to apply for a parts delivery job, store was totally empty and now I know they were way too busy to talk to apply online, then some girl about 25 said what's for dinner. I hate this place

I bought an alternator from them. First went bad right out the box. Exchanged it. Second goes bad. But test good, the test is too quick. It doesn’t run long enough to see it fail. I car went in the shop in the first one and the second one. Now they won’t exchange it. DON'T NOT USE THIS BUSINESS FOR ANYTHING. The manager at the Naco and Perrin Beitel store try to make you feel like he superior and know nothing about vehicles. I’ve wasted time, money now, and turning extra wrenches on my car because of the products and their policies.

Store staff are very helpful, from wiper blades, batteries anything you need for help, customer service it’s amazing. I will really recommend Advance Auto Parts and I will be coming back. Excellent experience. Keep up the good work.

I bought a transmission pan with filter, when I tried the filter it didn’t fit and when I tried to return it, they say they can’t return it, and told them they just lost a customer and left, they won’t never see my face again.

I went to Advance auto today and needed help with my wipers. To think 45 yr old man who can't change wipers right! But Manny the representative was kind and helpful!! I will come back just cause how I was treated!!!

When I called Tyesha M. answered and was very knowledgeable helpful with what I was looking for. I had to call back to ask for the address, she then was able to give me landmarks of her location. Once I arrived, she called me by name as she had put the filter I was looking for aside, with my name on it. I was very pleased and would definitely use Advance Auto Parts again. Thank you.

Advance Auto Parts has destroyed the once great name of Die Hard. The Quality two dead batteries. One dead 2 yrs. 10 months. Second battery 11 Months. The warranty is worthless. They will not honor their warranty.

This store is a masterclass in incompetence. After over a foot of snow fell overnight and my car was completely buried, I ordered a shovel online from my local Advance Auto Parts out of necessity. Hours later, I received an email explicitly stating that my order was ready for pickup (my credit card had already been charged). Based on that confirmation, I walked more than a mile through the snow to retrieve it.

I was going to Altamonte Ave., Schenectady, NY location to get most of my parts. I usually deal with Allie ** while I was looking around to see what kind of accessory parts I wanted. Chris the manager was very unprofessional. He relies too much on his employees to do work that is required by managers. I know for a fact Allie can run that store with her eyes closed. She’s very helpful. She knows what customers want. She’s very kind and she puts up a lot with a lot of BS from her manager. I firmly believe that Chris should step down from being Manager. He is not professional in any manner. I would recommend family and friends to Advance as long as Allie is working.

Had your employee assist me buying head lights. Purchased 2 took them to my MECHANIC. He said they were wrong. I took them back because they were opened a little. They would not return. DO NOT EVER USE THIS STORE. RUDE, STUPID AND NOT FRIENDLY. I WOULD HAVE BEEN BETTER OFF AT A JUNK YARD.

I am reporting a failure of a car battery that was purchased with the reasonable expectation of reliable performance and an adequate service life. The battery failed unexpectedly and no longer holds a charge, leaving my vehicle completely inoperable. It was used under normal driving conditions, properly maintained, and correctly installed, with no misuse. Given the relatively short period of use, I believe this battery is defective. The failure caused significant inconvenience, unexpected expense, and disruption to my transportation. I requested assistance under the product warranty, seeking either a replacement or reimbursement.

Purchased alternator from Advance Auto 12/7/2024, was told that the part had lifetime warranty on 3/10/2025, part went bad and was taken back to store for exchange, was given rough time as this was a differnt store purchase. Store had been closed down, part anyway was exchanged, part again went bad and was taken back to store on 4309 Lafayette St Ft Wayne Indiana on 12/17/2025 as part had gone bad again, where I was told that my warranty was a limited warranty and I had reached my limit of 1 exchange and that the purchase was now over a year old. Obviously advance does not like to honor their products. Not very customer friendly store in my opinion as I was also asked why I beat the hell out of the alternator

When to a store in Lynbrook. Wanted a rear wiper blade for my 2023 Buick Encore. Was told that the part was discontinued. On a 3 year old car? Went online and found the wiper on numerous sites. I will not go there again!

Jimmy was the most helpful employee at Advance Auto Parts in Wilmington. First, he rang up my purchase. I forgot to give him my $10 gift card I had in my hand. He cancelled my order and rang it up again. He used my $10 card. Second, I told him my friend was going to change the cabin filter to save me money. Believe it or not, Jimmy took the filter to my car and replaced it without me asking him to. That's going far beyond his job. Thank you, Jimmy. Wonderful staff at Advance Auto Parts, Wilmington, Ma.

I was passing through and stop by Advance Auto in Starkville, Ms. I was so sad and upset at the same time because I still had 4 more hours to go to get to home to Georgia. I was greeted by a very nice pleasant friendly Lady name Neisha. She really helped me with getting the car scan. She also change my mood with her generosity. Her happy smiling mood change mines. We need more people like her in this world. She knows her duties and she is good at what she does. So she ordered the correct part the first time. Awesome Neisha!! Thank you so much and yes I made it home and that part fix my car. You can scan my car anytime!!!

Lenny and Eric of Store 09010 Boaz, AL provided excellent customer service on 11/29/2025 as I was returning to FL from visiting my son in Albertville. While my tire pressure light decided to make an appearance and I couldn't find a decent air pressure machine on Hwy 431 I stopped by the store for a gauge, only to find out my key fob battery was low as well. These 2 young men were so helpful. After purchasing a tire gauge, fob battery and portable air compressor Eric replaced my fob battery and Lenny assisted in making sure my tires were aired up and safe my return trip home. My lucky day in finding the "right" store to stop in. Many thanks.

I just came back from a trip and my battery died in my vehicle and after being told by two different places that they would NOT install a new one the awesome ladies at store # 4700 (I think ) address 4132 Raeford rd were ABSOLUTELY amazing and they went over and beyond for me. I appreciate their customer service and the fact that they helped me.

My wife's car died three times and had to be jumped. I went to Advance in Oceanside, NY and was greeted by a very friendly woman who was helping another person. Within a minute, Dan came out to help me. Immediately, we went outside and tested my battery and alternator. The battery was no longer good, alternator fine. We went back in, got a GREAT price on a Die Hard and he installed it on the spot. I was in the car and driving away in maybe 15 minutes from when I got there... INCREDIBLE! Dan is the Man! Thank you for your kindness and knowledge. I would certainly recommend that store to anyone who needs automotive help! C.C. (I tried to upload the receipt, but it wouldn't load)

Today, the staff was very helpful, down, my wiper blades got them, replacing them ten to fifteen minutes back on the road. Plus for an Auto Parts store is extremely clean. But it always is! FYI, I happen to be handicapped, and it would be nice to get some of the concrete fixed along the front sidewalk.

I went to the Advance Auto in Chicago on Madison out West. I want to give a huge shout out to Rob the employee there. He was a great help. Definitely deserves a raise for his amazing customer service skills.

I went to the store on N. US-441 in Ocala, Fl. Anthony W. was behind the counter and helped placing a new battery in my truck. He was very pleasant to talk to and very professional. He says he drives for Advance, but just happened to be in the store today 11/16/25. Because of his great customer service, I will go back. He also said he liked working for Advanced. He was happy there.

Bought a DieHard Gold 36 month battery from Advance Auto in Mt Holly NJ in Feb 2025. In Nov 2025, just as the temperature at night went into the 30's, the battery would not hold a charge for more than 30 hours. Took vehicle (2011 Silverado) to my mechanic to check for a battery drain. Mechanic test and said no drain but battery was "weak" and needed replacement. I said battery had full replacement warranty for 36 months and I would have Advance Auto replace it for free. He said "good luck" and expect to receive a mountain of guff from Advance Auto. What an understatement.

Always go to the Advance store in Denver North Carolina #08069. As long as Adam is at the store I know I'll be in good hands. He is very help with the parts I need. His knowledge of the store and what you need is amazing. And make it a pleasure to have his assistant. Bennett