CarGurus Reviews
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About CarGurus
CarGurus is an online vehicle marketplace for new, used and certified vehicles. It can also help you sell your car. Instant offers are available. You can read test-drive reviews, compare pricing and find deals based on dealership or private seller location. Additionally, CarGurus arranges for vehicles to be delivered straight to your doorstep. CarGurus offers financing options through partner lenders and is available nationwide.
- Nationwide
- Financing available
- Extensive vehicle selection
- No warranty
- Changing inventory
- Dependent on seller integrity
Helpful Reviews
Our editor’s take
CarGurus is a good online platform for buying and selling vehicles. The company makes it easy to search for vehicles within your price range, with filtering options for color, body style, fuel type and more. If you want to avoid the hassle of in-person car buying, CarGurus may be a good fit for you.
Many customers praise the site for its user-friendly design, detailed vehicle information, pricing comparisons and dealer reviews, which can help streamline the car-buying process.
However, reviews on our site show issues with communication between the company and its partners regarding vehicle prices and responsiveness. So, if you choose CarGurus to purchase a vehicle, make sure to read the fine print, verify listing details and confirm availability directly with the seller.
CarGurus service area
CarGurus operates an online platform that provides services to users internationally. The company shares vehicle listings from dealerships and private sellers across the globe, with vehicle searches based on your location.
CarGurus inventory
CarGurus offers an online car buying and selling experience. It provides listings from car dealerships and private sellers across the United States. Additionally, CarGurus helps sell your car by providing an offer sourced from its partner dealers. Inventory changes often and includes:
- New cars
- Used cars
- Certified preowned cars
In addition, CarGurus offers financing and a 100% online buying experience.
CarGurus warranty
CarGurus doesn’t offer warranties directly. However, when purchasing a vehicle through CarGurus, you can explore warranty options provided by the seller or dealership. Many dealerships offer warranties or extended warranty plans, depending on the vehicle.
CarGurus financing
CarGurus’ vehicle pricing is set by the dealership or private seller. However, CarGurus offers financing through partner lenders, including Chase, Capital One, Westlake Financial and Global Lending Services (GLS). Loan prequalification is offered, with no impact on your credit score. After you are prequalified, you can use your offer to view rates on cars eligible for financing.
CarGurus additional services
CarGurus provides a variety of services related to car buying and selling.
- Buy: Used, new and certified cars are available for purchase with a complete online buying experience.
- Sell: See your car’s value and receive an instant offer. Instant offers are supported in 37 states.
- Finance: Get prequalified and finance approval through partner lenders.
- Research: Learn about test drive reviews, price trends, advice and tips, general questions and car comparisons.
CarGurus FAQ
What is CarGurus?
CarGurus is an online vehicle buying and selling platform. It provides an inventory of new, used and certified vehicles for sale, which can be searched for by location. CarGurus shows vehicles for sale by private individuals and dealerships.
How does CarGurus work?
CarGurus maintains an online database of new, used and certified vehicles that are offered by dealerships or private individuals. It offers listings based on ZIP code and location and assists in connecting you with financing lenders.
Where is CarGurus available?
CarGurus is available nationwide and internationally.
Is CarGurus legit?
Yes. CarGurus offers legitimate vehicle buying and selling services through a transparent and user-friendly online system. CarGurus has established partnerships with dealerships and financing lenders.
Still have questions?
CarGurus Reviews
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Popular Mentions
- 4,887,913 reviews on ConsumerAffairs are verified.
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- 4,887,913 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 15, 2026
Selling my car through CarGurus was super easy. It's just one platform that does everything for you. I didn't have to call or make appointments to any dealership. As soon as I received the offer, CarGurus made the appointment for me. I went to the dealership and got almost the same offer that was presented online and we just did the deal the same day. If you're a person that is busy, it's the perfect way to sell your car with no hassle.
Thank you so much for sharing your experience! We’re glad to hear the process was smooth, convenient, and lived up to the offer you received online. We really appreciate the recommendations and are happy that CarGurus can make selling your car stress-free.
Reviewed May 20, 2026
I went in and found the best price on the car I wanted. Daniel was very knowledgeable about the vehicle and showed me everything. He even looped my phone in. Finance was great to work with. Quick, fast and great rates. Evan was great to work with.
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Reviewed May 19, 2026
I had a great experience with my new car purchase, great dealership to work with.
Reviewed April 24, 2026
Came in looking for a Rav 4. Sandy showed me a grey one in maple shade. I loved it. But I saw one in Avenel which was a hybrid and I went to go see and test drive the hybrid but I’m leaning toward the one in maple shade. Sandy was great and made me feel comfortable and he continues to check in to see how my search is going.
Reviewed March 17, 2026
I had an absolutely amazing experience buying my 2008 Toyota FJ Cruiser from Always-A-Way Auto in Dallas! Tee ** was my sales consultant, and they took care of every detail. From the moment I walked in, the environment was welcoming, and Tee stayed connected with me throughout the process. They treated me like family, and the entire buying journey was seamless. Dwayne, who handled my financing, was incredible, super transparent and made the whole process easy. I couldn’t be happier with my purchase and the service I received. I will definitely be referring family and friends to Tee **!
Thank you so much for taking the time to rate us and provide such amazing feedback!
Reviewed March 5, 2026
I learned about CarGurus through family and friends, and navigating the site was easy and simple. I sold the vehicle and bought another car. They sent me to a Nissan car dealer. I’m satisfied with CarGurus. The only thing is, CarGurus was offering me 25,000 but the deal they gave me was 23,000.
Thank you so much for your feedback and 5-star rating!!
Reviewed May 19, 2026
CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management. My household—consisting of a small business owner and a practicing physician—is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz ** at Grapevine Ford Lincoln.
On December 13th, we executed a vehicle purchase under conditions of extreme late-night fatigue at 11:00 PM. The finance department explicitly leveraged our physical exhaustion to execute a bait-and-switch on an advertised corporate promotion, unilaterally compressing a promised 90-day initial payment holiday down to a 45-day billing cycle within the rapid digital signature stack without transparency.
To compound this, the dealership generated defective closing paperwork by printing a completely non-existent, compiled hybrid address line that merged a legacy historical street address from an entirely different town with our current city parameters—completely ignoring our valid Texas Driver's Licenses handed to them at the desk. This clerical failure caused immediate processing errors with the Texas Department of Motor Vehicles (TxDMV), keeping our official validation stickers in legal limbo and forcing my wife to physically return to the showroom months later to hunt down the missing state tags they failed to deliver.
When confronted directly with these documented contractual and administrative blunders, Senior Partner Chaz ** completely abandoned professional decorum, launching into an unhinged, emotional, verbal tirade on the phone. If these severe administrative discrepancies were a minor issue or a laughing matter, an executive with his stated decades of administration would have easily dismissed them. Instead, he completely blew up and acted outside of professional character because he knows his staff dropped the ball on legally binding documents, exposing a systematic failure in his administration. State regulatory oversight agencies most definitely need to look into the evening closing structures and contract data workflows utilized by this dealership group expeditiously. Look at every single line of your contract before signing at this location.
Reviewed May 12, 2026
Cargurus is the worst website. I am used car dealer and they just interested to take your money. No customer service. No help. Horrible. Their car values are not accurate and they do whatever they want.
Reviewed May 10, 2026
I used CarGurus to look for a van and saw one on JP commercial vehicles site in Doncaster. I paid a deposit dependent on a test drive, I rejected the van as it came with no papers whatsoever. JPC have not returned £300 of my deposit for weeks and constantly lied to me. I’ve contacted CarGurus a week ago and they have done nothing at all. They’ve not replied to my email or my concerns. CarGurus is just a catchy title to entice you in on the esoteric implication that dealers have been vetted. They haven’t, and are toothless with customer issues with dealers.
Reviewed April 30, 2026
I bought a truck through CarGurus and feel mislead and got a truck that had far more damage than advertised and shown. CarGurus was no help holding dealer accountable. CarGurus work for the dealers not consumers.
Reviewed April 19, 2026
I was looking at my credit score, and I had a negative from CarGurus. I tried to contact them with no response. I looked for vehicles on their site and did not buy from them. What a way to run a web site!!!
CarGurus Company Information
- Company Name:
- CarGurus
- Website:
- www.cargurus.com
