Mercedes-Benz Financial Services Reviews

I spent 11 years with this company and let me tell you I REGRET IT! They reported that I filed for Bankruptcy and I NEVER did, they had multiple credit cards close on me. RUN FROM THIS COMPANY AS FAR AS POSSIBLE!

My payments to Mercedes Benz has been set up on auto-pay since April of 2025... They have never, ever not been paid - on time - since day 1. They get paid every month like clock work. Starting about 3 months after getting the car I began getting calls from MB financial stating that I have NOT paid, and have late fees, etc. etc. on top of my "late payment". I rounded up all of my Bank of America payment statements for each month - as well as documentation from my acount for 7 days before AND 7 days after payment to prove I wasn't lying. 28 calls later (literally) from these morons... I'm still sending them all of the information and proof they asked for.

They are horrible, more like a sub-prime lender. The most outrageous late fees I have ever seen. Will never do business with them ever again, I used to think that they are the best as their vehicles but boy was I wrong.

Mercedes Benz will not return a duplicate payment. I am on recurrent pay. They sent me a text stating a payment was due. I thought something had gone wrong and they didn't receive it. So I sent a duplicate payment. It's been over a month to no avail.

Poor quality, poor customer service and are not worth paying lots money for them. My car has been in the shop from the 1st month of purchase and every other month for a year. New car and they had to replace a steering wheel, catalytic converter and other electrical equipment and wiring. They are shameless and don't care about their customers. Check engine lights up at least once a month.

Blacklisted my wife and I over false claims. They didn't give us a chance to produce any supporting documents. After spending hundreds of thousands on MB products they cut us off with no heads up. Would not recommend them to anyone. 0 loyalty.

My car was totaled, and my insurance company paid Mercedes-Benz. As a result, I am entitled to a refund. When this happened, my first step was to look up reviews for Mercedes-Benz Financial Services. I was worried that they might not process my refund, and it turns out my concerns were justified—Mercedes-Benz has a significant number of negative reviews regarding their refund process, with many customers expressing frustration over how inquiries are handled.

I sold my Mercedes to a third party three weeks ago. Mercedes Benz Financial Services received the payoff 2 weeks ago. They are yet to release the title. All promises, no follow through. This borders on theft. You no longer have a claim to the title, release it. On a side note the multiple mechanical issues are completely unacceptable. There are many luxury brands out there. Steer away from this one.

These people are basically taking money and saying they didn’t have it, not honoring contracts, not honoring warrants. Terminated a paid contract. Never used warranty. Was told I didn’t have and I paid for it. Scammers like to you, everybody have different answers when you call. They will go over someone else information and it isn’t yours, I’ll have another consumer entire contract and SS # by the end of the call just for the representative to blame the consumers for their mistakes and still can’t tell you what happen on the last call or the contact.. Like come on now. What is going on here.

The worst company to buy a vehicle from. Warranty do not buy! My van was paid off & they reported it as closed. Dropped my score tremendously! I will never buy another Mercedes-Benz again. The worst experience ever! When I my van for recalls the damaged my vehicle even worst. The mechanics only puts the vehicle on a machine to tell them what's going on with. They are not certified at all. I had to take my sprinter back and forth to the shop over 6 months before getting it right. Never again!