B&H Photo Reviews

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About B&H Photo

Pros
  • Wide range of quality products
  • Fast shipping and delivery
  • User-friendly online shopping
Cons
  • Inconsistent customer service
  • Strict return policy on opened items

B&H Photo Reviews

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    How do I know I can trust these reviews about B&H Photo-Video?
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    Page 1 Reviews 0 - 5
    Staff

    Reviewed March 22, 2026

    I've been a B&H customer for decades. 90% of my equipment has been bought online and only once was I able to visit the store in-person, which was an amazing experience (I hope to visit there again someday because I was like a kid in a candy store--wanting everything!). As far as my experience ordering online, it's been great. If I know what I want, I search, and it to the cart and pay. If I need some help deciding between a couple of choices or need recommendations, I've never been let down by the people who chat with me. Everyone there is knowledgeable.

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    StaffEase of Use

    Reviewed March 16, 2026

    Very easy to use this site. Immediate approval. I would recommend to every one to use this site. I value using B&H for many purchases over the years. If I have any problems with orders they rapidly make it good. In the next 3 months I am going to order more optical equipment. THEIR HELP IS AMAZING WHEN I DO NOT KNOW WHAT I EXACTLY NEED TO ORDER.

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      Verified purchase
      Punctuality & SpeedStaff

      Reviewed March 12, 2026

      I am always impressed with B&H's selection of products across multiple disciplines - Photo, A/V, Pro Sound, etc. My experience has always been top notch whenever I have reached out for assistance of any kind (Pre-sales generally) and have never had a problem returning items I later decided I did not need.

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      Verified purchase
      Customer ServiceTechSales & MarketingPricePunctuality & SpeedRates

      Reviewed March 3, 2026

      Optimized search results provided exactly what I was looking for; no fluff, no extra marketing tactics. Simple. Detailed information is available for those unsure of what they are looking for and a simple, easy comparison layout is also available. B & H's prices are comparable with other vendors but the service makes the difference. Nearly everything purchased has free delivery and shipping is fast. The carrier(s) they use are responsible. In my one experience with a product I didn't like, it was exchanged quickly for another item; no questions asked. This is a top-notch, customer centric, service-oriented supplier who provides old-fashioned service through new electronic channels.

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      Customer ServicePunctuality & SpeedStaffTimeliness

      Reviewed Feb. 22, 2026

      As always, B&H is Great! Order on a weekday and I almost always get it the next day! Even for small items, not just the multi thousand dollar orders.. Customer service is the best. Call or Email, you always get an answer quickly. Product selection is outstanding, if you want the loaded MacBook, they have it in stock, ready to ship.

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      Staff

      Reviewed May 7, 2026

      Great service, I've been a customer for many years. They have gear for professionals.

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      PricePunctuality & SpeedRates

      Reviewed May 4, 2026

      Great experience with B&H. Great price, free fast delivery!

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      Verified purchase

      Reviewed April 30, 2026

      Always a pleasure to to buy my photography gear from BH. This time a limited edition 30th anniversary Canon camera that was almost impossible to get.

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      Punctuality & SpeedStaff

      Reviewed April 28, 2026

      Ordering from B&H is so quick and easy, I'm surprised they don't ask if I "want fries with that". Always a good experience. Such a professional company.

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      Punctuality & Speed

      Reviewed April 28, 2026

      Easy interface and fast service. Needed some gear for an event and was surprised when I received expedited shipping for free. No issues to report.

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      B&H Photo Company Information

      Company Name:
      B&H Photo-Video
      Company Type:
      Private
      Year Founded:
      1973
      Address:
      420 Ninth Avenue
      City:
      New York
      State/Province:
      NY
      Postal Code:
      10001
      Country:
      United States
      Fax:
      (212) 239-7770
      Website:
      www.bandh.com