Asurion Reviews

From start to finish, my entire experience was truly flawless. The process was smooth, straightforward, and stress-free, which made a huge difference for me. I highly recommend Asurion to my friends, family—even strangers I meet—because the level of service I received was outstanding. Their customer service team is second to none: professional, responsive, and genuinely helpful every step of the way. Any questions or concerns I had were handled quickly and with care, which really gave me confidence in the process. What stood out most was how efficient everything was. There were no unnecessary delays, and I felt supported throughout the entire experience. It’s clear that they value their customers and take pride in delivering excellent service. You truly won’t be disappointed. The cost is absolutely worth it for the peace of mind and quality of service you receive. I wouldn’t hesitate to use them again in the future.

I was a little skeptical on purchasing the Asurion monthly plan due to some negative reviews. However, I can say that my experience has been a positive one. I had to return a defective slushie machine that cost nearly $200.00. Asurion made the process very easy; 1) File the claim online, 2) Receive an email with a shipping label, 3) Watch for communications. They communicated with me all along the way, from receipt of the claim, receipt of the item, and then the progress of the repairs, including an estimated timeframe. Once they deemed repairs were not feasible, they promptly issued me an Amazon gift card for the entire cost of the item. I'm very pleased with them, and since I am a regular Amazon shopper, it makes sense for me to continue. This one refund has already paid for a year of my protection plan.

Let’s be honest, breaking your phone is usually the kind of disaster that completely ruins your entire week. But filing my insurance claim through Asurion actually turned a total nightmare into a complete breeze! I was completely dreading the whole frustrating ordeal of dealing with automated menus and confusing paperwork, but their online system was incredibly simple. I had my entire claim submitted and approved in practically no time flat. The absolute best part of the whole experience? I didn't have to empty my wallet on the spot! There was absolutely zero money required upfront to get the ball rolling. Instead of stressing about coming up with the cash right then and there, Asurion just seamlessly billed the deductible directly to my upcoming monthly phone statement. It was such a massive financial relief to get everything sorted without the immediate sting to my bank account.

I ordered golf clubs. While using one of the golf clubs, the head of the club came off! It was scary because the head went zipping through the air and landed out in the distance. I contacted Wilson and explained what happened. The rep said to send pics, so I did. I told the rep that I was no longer comfortable swinging the other golf clubs. Wilson's response was "If he is concerned about the rest of the set, we are more than happy to inspect the other clubs alongside the 7-iron. If you would like to proceed with the replacement of the 7-iron and an inspection of the remaining clubs, please send us a photo of the complete set." So they wanted to inspect the rest of the golf clubs by photo.

There were two associates of Asurion. The name of one of them is May. She was excellent in explaining the process provides in meeting customer needs. May shared information with clarity and guided me through the process as I provided information on my pc. She directed me what I needed to do in order to receive reimbursement. With great patience she led me from step to step toward resolution. She is an associate that hopefully is valued by Asurion. A second associate was likewise in helping me on another day as I connected the new hp printer to my pc. With excellent guidance he led me through many steps in correcting an error I had made. His knowledge and confidence in his directions to me excellent. I regret I never asked for his name. Both associates gave me a sense of being a valued customer. It was easy to trust them. Hopefully he valued associate by Asurion.

I had an issue I knew was covered but it was denied online so I had to call and get it resolved. Then, after all that, my photos were rejected when I uploaded exactly what was needed in high res, plus nearly 10 additional photos. After all of that was resolved, the claim told me I had to pack and ship my own instrument when I was initially told to take it to the Guitar Center a mile away from my house. All of this was to replace a $5 part and probably an hour of labor. Very very unsatisfied and I will probably never purchase another coverage plan through Asurion for ANY products based on how poorly this was handled.

Great service, quick and painless response. They addressed the issue super fast on the same day, I’ve been using Asurion for all my electronics, I will certainly use the service again, that’s for sure.

It was great. Had a great experience overall 👍👍👍👍.

The customer service was excellent. The customer service take reached out to me early in the morning. Cause my service and the part for my phone. Even though my part was not in, she assured me that she would contact me back.

I was surprised at the professionalism and ease of which came with making my claim on my failed product. I was further impressed with how quickly the response and fulfillment was. I was in doubt of purchasing the extended warranty but will be interested in doing so again on certain products.