Cricket Wireless Reviews

I switched over yesterday. My phone worked last night. Today I had no phone service. I tried to get set up online with customer service, I still wasn't set up try after try. He suggested I go to my local store. I went and Molly was working. She was awesome. She got me up and going in about 10 mins.

I have been with Cricket cellular for 8-9 years. Great experience. Service started in Dallas, TX then I moved to Erie, PA 6 years ago. I don't think I have ever had a dropped call. Last week I switched my internet service from Spectrum to Cricket. Speed is faster with Cricket.

I cannot thank Christopher enough for his incredible kindness and empathy. Today, I found myself in a really difficult situation—my phone was off, I didn't have it with me, and I desperately needed to find out what happened to my Social Security check. I asked about 30 different people and businesses today, including Walmart, to use a phone to sort this out, and everyone turned me away. Christopher was the only person today who actually showed he had a heart. He let me use his own personal cell phone to call Social Security, and he went out of his way to make sure I could also call my bank to confirm that my check had been safely deposited. In a world where it is hard to find people you can rely on, Christopher showed true compassion and saved my day. He is an absolute credit to this store, and I am deeply grateful for his help! This man deserves a raise!

Cricket on first Ave in evansville indiana, staff person Ellie was very nice, helpful and knowledgeable, so glad I have Cricket as my wireless carrier.

Cricket is the worst of all the cellphone network. They profile you, they discriminate you and they also racist. Most of all they steal your money. They activated my cellphone. Once I paid they disconnected my phone and they don't even give a discount. They just steal your money.

Do not go to Cricket Wireless on 45th and Coulter. I took my disabled nephew in there to get a new phone plan because he had lost his job and needed a cheaper phone plan; he was paying AT&T. Long story short, the store manager, Selena said we could get a new phone for $50 and then call back in 2 weeks to lower the phone plan to the cheaper one before the bill goes out. We left there paying $200 that day. Not sure why; we didn’t even need a new phone. Then we go in 2.5 weeks later to lower the plan and were informed we can’t change the plan for 3 months!!! When we went to try to return the phone and get a refund, we were told by Selena that there were no refunds after 7 days!!! Do not trust her.

The world is cracking! Change my cell service to save some money got a deal with my Xfinity. 2 days after my auto pay paid, O by the way never got $5 off for auto pay! Had phone 10 years + first cell phone ever, I know I have a perfect record, I would have been happy with a prorate on my payment but no that's not going happen! Big companies are getting rich off working class people!

I purchased an Iphone 17 Max outright in July of 2026. I decided to change to Samsung in October and was planning to sell my iPhone to recoup the money spent on the Samsung. I call Cricket to unlock my Iphone so I could sell it on e-Bay only to be told that their fine print policy is that the phone must be activated for 12 months in order for Cricket to unlock the phone. I contacted the FCC and received a call from the "office of the president" and spoke to Alejandro only to be told that I didn't meet the fine print policy for unlocking the phone and that I would need to reactivate the device for 9 more months in order to get a phone I own outright unlocked.

I'm on an annual contract. Set up with auto pay. I received notice that my card would be charged on the 25th. They only took 1/12 of the annual fee. I received a thank you notice from cricket for the payment, on the 25th. Message saying your all set. Then received a notification on the 26th saying that they would charge the remaining balance the next day. Then turned my phone service off the night of the 26th.

Customer service is a joke in Oneonta, Alabama. I went to pay my daughter’s bill, and it was such a hassle. I left with high blood pressure after the most inefficient service of all three employees. I’m so glad I don’t use Cricket Wireless. I would have a stroke dealing with incompetent staff.

5 stars for quality of phone calls and calling Mexico and Canada. 1 star for the new double taxes for prepaid cards at Walmart and Dollar General. I'm pretty sure that is against the law. My boyfriend has had Cricket since 2021. As of October 2026 when I tried to pay the bill in Walmart as I always do for him. The prepaid card is now adding taxes. His plan through Cricket is 60.00 per month and includes taxes and fees. I tried 2 different Walmarts and a Dollar General today all are taxing the prepaid cards that are already being taxed. I will be contacting the Attorney General, FCC and FTC. This is illegal.

I’ve been a customer for almost ten years paying 4 lines. I was told they will give me 24 hrs to make the payment. Been waiting all day for a supposedly call back. this is bs. Thanks for the inconvenience. Y'all lost a true customer. I will tell everyone to stay away from you guys. So unprofessional and lazy how you guys treat your customers.

Very bad service. Do not care about the customers. Not willing to give you $5 discount or 10. Do not care about the clients. Do not take into consideration. What's going on with the service or with the bill? Instead, they just want your money, they don't wanna help out. Even if you're a lawyer, customer for 10 years don't get Cricket.

I've been with this company since 2018. Had over 10 lines now it's only mine. I have nothing but problems. I pay by phone $5 charge. I go into the damn store cash $5 charge. I use the app same thing but told pay through the app no extra fee. My. I'm in a great area pay more for a plan that's the same as $30 have the same survival in just trying to get this shit service to work. I see why everyone left right after starting.

Every since I became a Cricket customer the data doesn’t work on my phone after I pay my phone bill so I still have to use WiFi when I shouldn’t have to and their customer service is a joke. Because they tell you to call Monday through Saturday but when you call during those day they tell you the customer service representatives are unavailable. Then when I try to login my account I can’t even do that because it’s says it’s done send me a code but never does, They give you the run around about everything and I hate their company so much I’m switching services soon as I can.

I purchased a Cricket phone due to the convenience. I was also forced to purchase device insurance and ensure that my device would be insured. However when my screen became cracked in less than a year the insurance and cricket failed to assist me with my cracked screen. I will no longer be using cricket wireless. I do not recommend cricket wireless and I do not support their claims of insurance.

I have been a very loyal customer to Cricket going on 2 years or more. I am highly upset they give their customers recycled phone numbers that have already been used before!! So what that means is you're not getting a new number, you're getting spam calls, bill collectors and all of the other persons callers from their old numbers. Cricket gave me a spam number and when I called in to try to change it they wanted to charge me $ 15.00 to change the number that they assigned to me. How crazy is that....

After a crappy forced update, one of our phones didn't have a SIM card? After 2+ hours on the phone & dealing with "chat" I sent my husband to store with his phone to get it fixed. The store wouldn't help & required the main account holder to be present. Not good for families, businesses & especially people with disabilities.

I have been with Cricket since the beginning. At first it was a good company with decent customer service. People in the store were friendly and helpful. Then Cricket was bought by AT&T and that changed. About 2 months ago I bought a new phone without realizing that Cricket had instituted a new policy. There should be a requirement that such things be posted prominently, much as cigarette packages must have warnings. Not long after I began using it, there was a forced installation of something called Telecoms Client. This unwanted app has apparently been embedded in the system as it cannot be uninstalled. In a desperate bid to ensure customer loyalty, Cricket has done just the opposite. They are forcing people to pay either 6 or 12 months of expensive service in full in order to be eligible for device unlocking. Not only that, but the app actually interferes with the use of developer options. It totally blocks this crucial function.

After 4 days of my phone telling me I'm not registered on a network, I'm still fighting to get service. When I contact customer service they stop the chat and leave without doing anything to help. Ian ** was the last I talked to and didn't want to deal or help with anything.

Worthless. My mailbox is constantly locked. They screwed up my user ID somehow. Bunch of conmen. Going to a new provider.

The service at the location was fantastic but that's the only good thing. I have had my phone for a week and already went back to an older phone and will just save up until I can afford an actual phone from somewhere else. I literally unlock my phone and it plays an ad, open Google and it either force closes or tells me it can't open. The system, totally updated, moves slower than molasses, and I tried to answer an extremely call the other day and it would not allow me to and caused me to miss a call to fix important work equipment causing me to have to start the entire process over and wait another 2 days to have it fixed. Realistically, I want a refund but I know that will never happen.

Well it's time for a Cricket to be shut down. I'll be on the phone and my s*** just Powers off, good battery, there's no ads popping up just pure out trash. Cricket has started charging you to talk to someone, if you go into the store you have to pay to talk to someone. I have three lines and I'm changing all three. F you cricket. You are trash. You are seriously trash. Your phones don't last. I have one that the screen protector did not break but my screen broke. Now tell me how is trash supposed to be trash. It needs to be in the trash can.

**BEWARE STAY AWAY FROM THIS COMPANY** Been trying to have Cricket Wireless to unlock my wife's Iphone. The phone has been paid off for 3 yrs or more. She has been calling for the last 4 days. They keep telling her that they cannot find her sim card #. They cannot find her ImeI #. I want to know why they cannot find this information. We have paid on account every month, have never missed a payment, phone is still connected. We actually want to go to different Company for cheaper PRICE. If they cannot find my information who's phone have we been paying for is my phone under someone else's name ?

My phone as been in SOS mode for 24 hours. I have been trying to get help from Cricket Wireless via chat 3 times and phone 3 times. I have never been late on my bill and they can’t figure out why my service isn’t working. I have done all the “tricks” and nothing works. No answer from chat the first time I called and yes they were open. I got on at 9am Easter time. 2nd time they just ended the chat when they were supposed to be checking for tower outages. 3rd chat the guy was taking painfully long to “help” so I tried to call 3 times. After waiting for 20 something minutes the first time the guy said he’d call me back on an alternate number and for me to leave my phone off for 15 minutes which didn’t help and he never called back. So I called and was in the middle of a 20 minute wait time and their automated service disconnected the call. So now I’m currently on hold again.

Cricket is a fraud. I got a 35 dollar plan. Since then I've paid 65 dollars. Paid in full for my phone at the Cricket store then they said they had problems hooking it up so I had to buy another criket store phone. Like I said since then I've been paying 65 buck for the 35 dollar plan. Last night my bill was due. When I got on fast pay I requested my balance paid it in full and have a receipt this morning. I noticed it was disconnected. I couldn't get through the telephone unless I pay another 10 dollar charge because it seems they failed to post my payment yet they sure charged my bank instantly. Now I can't get through unless I pay a bridge pay on a bill I paid in full which I have a receipt of cricket taking the money from my account. This is outrageous and now my phone is disconnected. They don't wanna fix the problem and I just go corporate burned.

Cricket is lucky to get 1 star. Their network sucks big time. I already lived through the 90s. I don't want to do it again. My network only works if I'm standing outside. I've called about the problem and they hung up on me twice. The network constantly goes to 5G+ which i never asked for or signed up for. My phone has the option to change between 4g 5g and LTE, but as soon as I put crickets Sim card in my new Samsung Galaxy S26 that option disappeared. I've been a customer for 10 yrs now. When I want to upgrade my phone not only do I no longer get a discount on a new phone but I have to pay an extra $25 to upgrade.

Poor service. Poor pricing and too expensive. Their offers come with too much fees. There are unnecessary and they don't have proper discounts for anything. The only thing they had good going was bridge pay. It helps when I can't pay a bill when I'm behind on other bills that are just as important. People you're better off going somewhere else. Maybe Total can help you better than Cricket because their prices are just outrageous and they don't even have a discount or a way you can get a discount on their website as well as other carriers that possibly have it.

Phone bill was due on the 22nd. Woke up the 22nd to the phone turned off. Cost me extra to turn back on. Will be changing my service next month.

At the beginning Cricket was not so bad. I have had cricket for yrs. Now they are horrible. Phones are **. Customer service absolutely sucks!!! Plus I bought a phone. Didn't work correctly. I get a replacement. It doesn't work correctly. I am not paying for another phone!!! It's BS you have to pay if it's the phone itself. I could understand if you caused the issue. I'm switching period. They don't even deserve 1 star.

To start we had Cricket Wireless for 10 yrs with no problems. Then we added our daughter to the plan and had to change our plan cause of it. No big deal. 36 hrs later they allowed someone to hack our account get all our info and take over our account and kick us off our own plan. We had to fight with them over it. They charged us 93 dollars for changes they made. Then said they was going to have to charge us 60 dollars per phone hacked to reactivate it. That was 4 phones. Told them we didn’t make no changes and they said we understand this but you can’t fill a claim on it so you have to pay. I told them no and we would change carriers. They said you have to pay! So I hung up and changed carriers. When we tried to change the phones was locked by cricket and didn’t want to release our phones that we paid cash for. After fighting with them from noon we finally got it fixed and through another company at 7pm. Don’t recommend cricket anymore.

It took almost 29 minutes just for me to make my payment through the chat. The customer service representative left me waiting for a full 4 minutes after the greeting and then I waited about 4 minutes between each sentence. Customer service through chat is getting worse and worse. And cricket conveniently took the survey away the end of the chat because they were probably getting too many bad reviews. I never really write reviews, so, it's REALLY bad at cricket now. Not the same as it used to be.

They charge too much and the service is scrappy. This phone se is a rip off.

I wish I can give them -5. I’d Cricket for over 13 years and always used their cricket passport when traveling abroad. I travelled to London this week, pay for the cricket and can’t get text/phone calls and not even use the internet so no access to GPS. I’d to use WhatsApp to communicate with my family using the hotel WiFi and couldn’t go anywhere till 4pm London time. I was finally able to chat with someone (Eric) on their website who kept telling to do a phone reset which he asked me to do multiple times and still wasn’t working.

I have been a customer with Cricket for several years and recently had to switch phones due to losing my cell phone. I decided to go with the Jitterbug which Cricket does not support. I needed to cancel my service and port my old number over to the new phone as changing my number will greatly complicate my life as someone that is dealing with memory issues and cognitive decline. I am elderly and disabled, so I have trouble with apps and understanding newer technology.

Under FCC laws, a carrier prepaid or not, may not allow anyone but the account holder to port a phone on the account. Cricket allowed someone else that used the phone at the time, to port one of my numbers out. They then said nothing they can do, though FCC states they can do a WIN BACK, but they refuse to do it. EVA THE SUPERVISOR, said she does not care what the law says and they go by their contract. I let her know their contract with me or anyone is null and void, being they allowed someone else to port a phone that is not an account holder. Bad customer service and bad managers who do not follow law.

I had a my number over 20 years and I had auto pay, then told me my line is cancel. When ask why they said, "You missed payment." I told them I had auto pay. That’s how I pay every months. They would not help me. They were rude. When I told them that I need my number because I had over 20 years. They would not help me at all. This is the worst feeling. That wireless company could not help me at all. They would not transfer me with higher ups. Bad customer service experience. Bad company at all. I would not come back anymore and anyone I knew.

They have the worst customer service I have ever experienced. I paid $200 for a razor with insurance. The screen after two weeks is unresponsive. They want a $220 deductible to replace my phone. More than I paid for the phone. They told me in the store that this new insurance will replace my screen in store. Instead I will have to mail it to Texas, let them inspect it and then fix it then send it back to me. 2 to 3 weeks.

They helped me with WiFi and they were so nice to me and very helpful.

I keep buying credit refill cards. They are not working coming from certain stores causing my phone to be cut off. This is the third time.