Practice Fusion Reviews

We have been having problems with sending our orders or refills. Not able to process order till we "save" it. However, there is no "save your changes to continue" option anywhere. Also, we find it absolutely distracting and frustrating to see its advertisements. Advertisements should not be forced at us.

You ripped me off for $55 without notice, crooks! You told me that it was $5 but you charged me $55, WHY?

Do not use Practice Fusion. There is no customer service or support and they will sit by and let your practice lose money and not process claims as they continue to charge more for each service, never respond, and are unable to resolve the several major issues they will have created.

Absolutely horrendous EMR. They go totally down about once a month and customer service is absolutely horrendous. You are better off using paper charts than using this nonsense. Someone should investigate this company as they are dealing with patient records.

Practice Fusion is going downhill. Got bought out five or so years ago, started charging, then charging, then charging more without any, I mean any, customer service. I have used it for 10 years, keeps getting worse. And they do not care, they will not address any problem. We will see if this gets published.

I have had Practice Fusion for many years with the cost increasing every year. I called in to customer support to cancel and they offered me a cheaper service (which I didn't even know existed). I switched to EMR for RX only. Apparently they had an update but did not notify anyone by email, text, or letter. My EMR simply stopped working. I was unable to prescribe meds for a month until I called in and spent half a day on the phone. Attempted to get a refund for the month and was told not a chance.

Awful customer service. They do not value long standing relationships and will not work with you regardless of how long you've been a customer. They only care about money. Pick another EHR while you can because PF isn't it.

I would stay away. Tasks disappear after 30 days, so there is no record you alerted a patient to abnormal results. Messages will disappear if you don't click 'add to pt chart' and we have witnessed messages be sent and not end up in the receiving box. If someone leaves or goes on vacation there is no way to see someone else's message box. So there is no dependable way to cover yourself legally. Meds also don't populate in a note, so if changes made on dashboard there is no record the dose was different before.

So many technical issues with no recourse since the phone customer service is fully automated and will offer the website to contact for troubleshooting before automatically disconnecting. If I could rate 0 stars I would.

Practice Fusion is terrible, horrible, and absolutely impossible to get a hold of!!!! Customer service is not easy at all have to email or fill out forms and I have done this numerous times with no responses. Trying to figure out who is in charge is not easy at all!!! Billing is the worse. Money hanging out there, it's a waste of money!!!! Unable to send control substance since you cannot change emails.