StubHub Reviews

1 STAR — StubHub’s FanProtect Guarantee Is a Joke. Buyer Beware! I paid $676.52 for two FLOOR seats to take my four-year-old daughter to see Ella Langley at Grand Casino Arena on October 31, 2026. What should have been a special experience turned into an absolute nightmare because of StubHub. Our tickets were NEVER delivered. We arrived at the venue and couldn’t even enter because we had no tickets. I spent the beginning of the concert standing outside with my four-year-old daughter, desperately trying to get help through StubHub’s customer service chat.

Do not buy tickets through STUB HUB - total sham of a company with no resolution process - We purchased tickets for Jesse Cook at Byers theater in Atlanta for January 25th event, 2026- event was “Postponed“ due to the possibility of inclement winter weather. We are now in November 2026, and the event has NOT been rescheduled and it is still in postpone status not canceled which gives stub hub the position of not refunding. Jesse Cook has been rescheduled for buckhead theater in Atlanta, but not Byer . Can’t talk to anybody at stub hub bc they’ve gone fully AI which keeps telling us the status is still in “postponed” so no refund will be processed. AI also suggested we sell the tickets on stub hubs resell option - RESELL for an event that has no scheduled time, location or DATE? Ridiculous.

Total bait and switch. Bought tickets with club access and aisle seats. Day of game was sent tickets with neither. Contacted Stubhub and asked for a credit. Said there was nothing they could do. Why choose seats if this is possible?

I will never use StubHub again. I typically spend between 3k -5k a year with StubHub. But never again! Their Protection Guarantee is a joke and not true. If I was a lawyer, I'd sue their ass. 2 months ago I bought tickets for a KU basketball game. 11 rows from the floor. Great seats. We then bought flights to go to the game in March '27.

Title: Never Again — Four Hours of Support and We Missed the Entire Match. 1/5 stars. My girlfriend and I traveled internationally to Rome specifically planning to attend AS Roma vs. Cagliari. We purchased two tickets through StubHub.com but could not access them because of an outdated email-account issue. Our order was marked delivered, yet we never obtained usable tickets. I spent approximately four hours trying to get help, and we missed the entire match.

Rated it 1 star in actuality NO STARS! WILL NEVER NEVER EVER USE THEM AGAIN!!! Purchased tickets for game 4 of the WNBA Finals in ATL. Game is less than 24 hrs away from tip off and I still have no tickets and I live 5 hrs away from ATL. So I’m having to decide whether to drive up or stay home. Meanwhile you can never talk to no one just chat. So they told me my tickets would be delivered by 10 am. Get to ATL 11:30 am still no tickets. Then they say 12:30,the game starts at 1:00. Long story short we got tickets but not the 1100.00 seats I paid for. The seats were up in the damn rafters! THEY ARE A SHAM!!!!

My tickets never got downloaded to venue app despite spending 45 minutes with their online help. Their customer service email and phone number are no longer valid. Terrible experience with website and email. Useless online help.

Stubhub 100% cares about nobody but theirselves. Their platform is not great, customer service will not work with you. I will never ever use them again.

After purchasing seats, I realized at the gate they changed to GAP-standing room only. Later saw I had been “upgraded”. Lesson learned-you must try to notify StubHub, even though their new customer support site that they keep feeding you to doesn’t really allow you to get in touch with anybody but an AI assistant, you need to try to reach them within three hours. We paid for seats because we wanted seats and got the shaft.

⭐ 1/5 Stars – Horrible Experience! StubHub Ruined a Special Night With My Children! I am absolutely disgusted with my experience with StubHub. I purchased three tickets for the Freya Skye concert in Orlando on October 13 for myself and my two children. We were so excited to attend, but the tickets I paid for were NEVER delivered! Imagine being at a concert with two excited children, only to discover that you have no tickets despite having already paid for them! I was left in an incredibly stressful and embarrassing situation. I had to borrow money from a friend to purchase three replacement tickets at $1,200 EACH — a total of $3,600! All because StubHub failed to deliver what I had already purchased.

I agree with many others, if I could give a zero star I would. Horrible company, deceitful, don’t live up to any promises on their website. Force you into 3rd party agreements and take no responsibility for anything. Wish I read these reviews before I got caught in their trap.

Judging by the percentage of negative reviews for this horrible company, I'm certainly not alone being screwed by StubHub. I bought tickets in July this year for a Little Big Town concert in Chattanooga on 10/8. I received an email stating my tickets were available on Ticket Master, when I went to retrieve them, I got a prompt that they we not available using the email I provided & to sign in with a different email addy. I do not have another email addy with Ticket Master.

StubHub sucks. I will never use them again. Earlier this week I was adjusting the selling price of my Rams-Chargers tickets at their request to remain "competitive" and accidently entered $50 in the listing price, instead of $500 which is what I intended. Noticing the mistake immediately after posting, I re-entered the lap, but found that my ticket had been purchased by a bot for $50 each. I contacted Stubhub by phone (which sent me to their app) and also by chat, but I was never given access to a human being to describe the situation. Needless to say, I had to eat the cost of the tickets and will NEVER USE STUBHUB AGAIN. I have paid them thousands of dollars in commissions, but they could care less about me, their customer.

Tickets from StubHub were bought and we got the wrong ones. Ours was for Orlando City at Orlando section 5. Our usual buy. They sent us supporter seats. Never resolved. Just got a refund. Very very disappointed. At least 4 different people offered to call back with same or better seating. No call backs. Just about 4 hours of wasted phone time.

Stub is the worst, they cannot answer questions or resolve issue with 3rd party. I will never buy from them again.

In June 2026, I purchased three Lil Wayne tickets and the website glitched and redirected me to re-purchase. So I re-purchased three Lil Wayne tickets. I was however double charged. From June 2026 until today, October 21, 2026. I have been fighting to get my refund and was informed today that there is nothing they can do & I should resale the non existent tickets that I never received & the concert was in August. Makes no sense. StubHub owes me $193 and refuses to refund me or even credit me even after showing bank statement proof. I would highly advise not to purchase from StubHub as their website is known to glitch and they will not refund you any money.

Buyer Beware! StubHub isn't helpful in resolving issues like a seller falsely advertising $3000 plus seats each have a clear view when they have limited view. I sent them a letter from the venue stating the seats had limited view and the seller would was informed of this when they bought the tickets through Ticketmaster. They give you the runaround through chat and email (only) refusing to acknowledge the fraud or cancel my order. I discovered this 2 hours after purchasing the tickets and still they refused to do the right thing. The venue (The Sphere) confirmed they have seen this with Stub Hub and they have been nonresponsive to address the problem. Their answer; resell the tickets on their site which of course would allow them to earn twice the fees on the same tickets. They don't stand behind their Seller truthful requirement policies or Fan Protection policies. Don't use them.

I purchased tickets for the Weezer concert tonight. As you can see back in April, I never received an email from Stub Hub for the tickets. I contacted customer service this morning trying to get this resolved and had no luck, the issue is for whatever reason I purchased them with a guest log in rather than using my actual log in and now the tickets are in limbo and the concert is tonight 10/20/2026. I have contacted the customer service folks and requested that the tickets I purchased be transferred to my main account which has the same email as the guest account I used to purchase the tickets to no avail. I am requesting a refund for services not provided.

My experience with StubHub has been beyond disappointing and has left me feeling completely taken advantage of as a customer. What started as an issue with my ticket order quickly turned into one of the most frustrating customer service experiences I have ever encountered. The biggest concern I have is that the entire process made it feel like StubHub has created a system that benefits them financially when tickets are not fulfilled as originally purchased. Instead of receiving the tickets I purchased, I was presented with options that would have required me to spend significantly more money for comparable seats, while still leaving me stuck paying the original amount I agreed to.

I purchased tickets for the Doja Cat concert for my daughter. We found the seats I wanted, paid the money, and we thought we were All set. About 30 minutes later we received a email stating that the seats we thought we bought had been changed by Stubhub. They gave us worst seats further back from the stage, I was so angry. In a effort to try and contact Stubhub, only to find a downhill spiral leading to nowhere. They don't have a phone, email or live chat that customers can contact, they go through great lengths to make sure they don't have to talk to you. This is borderline theft, definitely fraudulent and misrepresenting themselves.

I had purchased KC Chiefs' tickets well in advance of the game scheduled for 10-18-2026 for my daughter's birthday. The day before the game I had to inquire about the tickets and was notified they would become available by 12:30 pm (game was at 3:25). At approximately 11:00, I received a message saying there was a problem with my tickets and was asked to select an option.... purchase other tickets or get a refund. As there were NO tickets available, I chose a refund. My daughter was able to find tickets through another vendor, at an increased price and not the seats we wanted, but she still got to go to the game. I will never do business with StubHub again!

I wish I could give zero stars. I bought college football tickets from StubHub over two months in advance. Paid the asking price at that time. All week they assured me that my tickets would arrive. They lied. On the morning of the game, 3 hours before kickoff, I get the message, sorry your tickets are not available. Asked them to find different tickets and I get sorry there are no tickets available but you can get a refund. I didn’t want a refund; I wanted my tickets they promised. I’ll never use StubHub again. You shouldn’t either.

Never using again. Got penalized heftily twice by their fault not mine. Had to resell tickets to an event I couldn't attend, and they asked me to transfer them through a third party website, even though they were bought for and stored on their website! Couldn't reach customer service. Had to cancel the sellings and then got a outrageous penalty fine. Was out a lot of money, and still can't contact them to request a refund.

The worst experience ever. Twice got screwed. Went to the venue to select and pay for tickets far in advance and did not receive them but told would get tickets on day of the event, The day before the event, told replacement tickets would be issued in an area we did not select and far less in value. If asked for a refund, we would be faced with traveling a distance and the possibility of not having tickets. They erroneously take your money for tickets they do not possess and then select other seats at lower value and pocket the difference.

Stub Hub sold me a fake ticket. When I called their customer service department to resolve the issue it was obvious that they were doing everything possible to frustrate me so that they would not have to issue a refund. I would not recommend doing business with Stub Hub!

I purchased two tickets for an Anaheim Ducks game on StubHub. The next day, I received an email stating my tickets were on the way & that they were in Section 309 (perfect) row 17 (not good). Honda Center, where the Ducks play, has rows which are lettered, not numbered, and there are only 4 rows in the 300 level. I immediately tried to call StubHub. The message said if I was calling regarding a same day event to use their App and if not, to use their “Chat” feature on their website. I used the Chat and the AI agreed the row number was not a normal configuration for Honda Center. An investigation was opened and I was told to send an email if I wished for someone from StubHub to contact me. I did so and got a reply indicating they were going to reach out to the seller.

StubHub is terribly inefficient and not concerned about the customer experience. I have been waiting weeks for my email link, which they claim happened. They have asked me repeatedly to provide the same visual evidence and are stonewalling a refund. They act like I am the guilty party for not getting the email, like I have something to gain by complaining. Do NOT use StubHub, period. Odds are they will rip you off.

Transfer links expire. Requests for new links aren't delivered. Only the same broken link. Requests for replacement tickets aren't delivered. Miss the concert. Request for refund is met with 3 business day review process. No contact from StubHub after 3 business days. Try again to contact support about it. The Ai chat can't find any record of my refund request. AI chat won't connect me to an agent this time. Just an email link to try again.

StubHub was great to deal with but at the game Seahawks/49ner the tickets we bought happened to be next to the people that sold them. Totally fine besides the woman that was a Seahawks fan, so rude to us for being 49ner fans and decided to run her mouth to us while flipping my husband off inches from his face. She proceeded to tell us she can do whatever she wants because those are her season seats. I bought the seats so they’re mine today lady! Very rude! Would not purchased from that section again. From reference the seats were section 151 row F seat 5 and 6. I hope she never sells those tickets again.

TERRIBLE! Do not believe the guarantee they offer! I purchased seats in the pit area for a show in Ft Wayne for $350. They tried to deliver seats in AA (which were only $80 on TM). After 26 emails back and forth, I finally disputed my purchase through Amex, who refunded my money. But they still kept theirs! How do they continue to get away with this. Holding an F rating with thousands of disputed transactions. Used them 20 years. NEVER AGAIN.

I bought tickets for a concert 6 months ago and I have not received them yet. Stubhub keeps on saying that the seller has to right to deliver them till 2 hours prior to the event!!! I have to make travel plans to get to the concert. The seller got my money and not a peep since then and stub hub can do nothing!!! I would give them zero if I could

Wish I could give them 0 stars. Absolutely horrible business platform alone, not to mention customer service. We had our concert reschedule from a Friday to a Wednesday with zero refund offered. Therefore had to resell our tickets for more than half the cost we paid, since it switched to a Wednesday. We had to just eat $1500. Choose anyone else, but them. Was never even given the option of a live representative. Never seen anything like this and we have been to hundreds of concerts.

If I could give less than one star I would. I got tickets 8 months ago for Arjona, this thing was cancelled from the start, that guy is never coming back here to the USA. So 8 months pass and I finally get a communication about my refund, supposedly 72 hours. They used words like "Rest assured" as such. Anyway, 3 weeks pass and still nothing. Mind you somebody told me last week that it would take 5 - 10 days. Now they want me to submit proof that the venue is canceled? What in the dragging of feet is this? I'm never buying from them and I'm reporting them to everyone that I can. I been waiting for over 8 months on a CANCELLED show that they just won't call cancelled. It's wrong.

⭐ 1 Star — I Would Give StubHub NEGATIVE Stars If I Could! Absolutely Horrible Experience! I wish I could give StubHub negative stars because one star is far too generous for what has been one of the worst, most disappointing customer service experiences I've ever encountered! My husband went above and beyond to make my birthday special by purchasing tickets to the Baltimore Ravens vs. Atlanta Falcons game. We were beyond excited, especially because one of our personal goals is to visit EVERY NFL stadium at least once. This was supposed to be another unforgettable memory, celebrating my birthday while experiencing Mercedes-Benz Stadium for the first time. Instead, StubHub turned what should have been an amazing birthday experience into an absolute nightmare!

Purchased ADA parking for an event selected from their map. First one was canceled with no notification and when I purchased it again we showed up to that location but was told my ticket was not ADA. Customer service treated me like I was dumb and said I made the mistake and didn’t purchase ADA. I clearly know what I purchased, not to mention the garage they tried to send me wasn’t even an option on their map and was not even ADA. We could not use that parking. Wouldn’t let me speak to anyone higher, talked down to us when I pointed out what they did, called them a scam to which he agreed before hanging up on me. Will be submitting complaints to BBB and the consumer protection agency. I even did a screen recording showing the purchase process of selecting ADA and it not actually giving that to you at the end. How is that even legal?? How are they still in business??

StubHub sent my tickets to the wrong email, wouldn’t resend them and now they aren’t talking to me to try and get a refund back. One of the absolute worst experiences I’ve ever had. Also, you cannot get into easy contact with help and the help I did find are scammers who spam call and won’t leave me alone. So thank you for that, appreciate it. Never using this site again. The worst part was this was a Father’s Day present and now I have to tell my dad he isn’t getting it anymore.

I would honestly give them zero stars if I could. I bought two tickets to the Ravens and Cowboys game in Rio and then resold them. I was waiting for the tickets until day of and the seller transferred the wrong tickets so I wouldn’t be able to complete the other end of the transaction the sale. I was on a chat for over an hour and she finally agreed the seller screwed up. The agent said return the tickets and you will get a refund. I’d did that, but when I said I returned them she said return them to our email address. I had returned them to seller due to poor communication and instructions and they won’t refund me because they say I can’t prove I returned them.

The worst app/website to sell your tickets. I sold a ticket and everything was normal for a while. The buyer accepted the transfer and I was supposed to get paid on time. Come a couple months later close to the concert date and I received an email saying the buyer was having trouble accepting the ticket transfer and a StubHub customer service representative asked me to re-transfer the buyer the ticket. I asked repeatedly for assistance on how to do that since I no longer had the ticket in hand since I had already transferred them once to the buyer and you can only do it one time, I got no help whatsoever. The representative asked for proof of the transfer the first time it was bought by the buyer and I provided said proof.

The end of August I purchased tickets for a game on October 10th which as of today do not have. At least 2 times a week I spoke with someone and was told that the advance team was looking into it. Waited a full month to dispute the charge and then today I get any email to transfer my tickets and it still says 1 or more tickets have been transferred or are ineligible to be transferred. In a chat was told tickets would be available at 3:30 for a 7:30 game and I am 4 hours away. Waiting to see if they have the audacity to challenge the dispute.

⭐ 1 STAR — STUBHUB: THE WORST TICKET-BUYING EXPERIENCE OF MY LIFE. ABSOLUTELY DISGRACEFUL! If I could give StubHub ZERO stars, I would. Please read this before trusting this company with your money, time, or special moments. I purchased tickets through StubHub for the Bruno Mars concert on October 3, 2026, expecting what any paying customer deserves: VALID TICKETS DELIVERED ON TIME AND ACCESSIBLE WHEN NEEDED. Instead, what I received was an absolute nightmare. Despite multiple attempts to resolve the situation, by 7:00 PM on the day of the concert, my tickets were STILL NOT SHOWING in my SeatGeek account. Considering that I had approximately TWO HOURS of driving ahead of me, this left me in an impossible situation.