AmeriSave Mortgage Reviews

Ultimately, as we went along and we became familiar with each other, it became a bit easier for me to accept some of the things that were being said. For example, the lending rate was not very clear in the very beginning. I had to pull it out of them. “What kind of a rate are we looking at?” It was clarified, so we went forward with it. The process took two months and the timing was all right, but the way things came out, I came up with a home mortgage. I would advise people to make sure what it is that they're looking for and to get very clear on what they want in the very beginning. I really wanted a line of credit rather than a home mortgage, but it worked out that way, and I was all right with that. My intentions are to pay it off quickly. I don't intend to have it as long as they think that I am going to be around.

The rep, Leonard, communicated very well. I gave him the questions that I had, and he responded quickly. As a matter of fact, there was one question that I asked that he wasn't sure, so he invited one of his managers to address my concern. He stayed on top of it. He was consistent. Whenever I didn't respond timely because of things that I'm so involved with, he would make sure that I got the message and that I was planning to respond. I was very satisfied with him.

I did the application with the gentleman over the phone for the most part, and I just had to come up with my documents that he needed and fax him, email him, send them over, which I'm not real good with the computer. So it was a pain in the neck for me at times. But I figured it out, how to download, upload, send. I had to give AmeriSave all kinds of paperwork, like tax information, work information, divorce papers. There was a lot of a lot of leg work to do because it was a mortgage instead of a personal loan or a consolidation loan. So, because it was a mortgage, it had to go through underwriters, a title search, through town taxes and my whole life story. It was a process, but I knew that when I got into it.

I was getting a little perturbed towards the middle part of it. The communication was good between AmeriSave and myself, but they said it was my town tax commissioner not sending in the paperwork they needed and the town was holding it up. Mariah and Drew were very good at what they did. There were a couple of concerns I had. They put me on a brief hold and got the answer. Came back to me. The response was quick and easy. They didn't leave me hanging for very long. It was smooth and easy, other than my own town holding it up.

After it went through, they mailed me these checks to mail out to my creditors. And they had all my creditors' information, so I don't know why they couldn't just mail them out for me. Because I ended up screwing it up and not sending a couple of them to the right address. I'm still waiting for one of them to get processed. I have one left that has not gone through to my creditors. I keep checking that every day to see if it has been paid off. To make things a little easier on the consumer, they had all my information anyway, so I don't understand why they couldn't just send out the checks they were sending out to pay off my outstanding debts with these creditors instead of putting it back on me.

My comfort level wasn't that very good at the beginning. I was concerned with, "What am I doing? Is this really a company? Is this the right thing for me? Am I doing the right thing?" I questioned my own actions and thoughts of what I had going on because it was a considerable amount of money, but it's a considerable amount of debt. But we got done what I needed to get done. My debt is getting paid right down to nothing and the betterment is paid and I'm back at ground zero. I'm not in hot water with money anymore. AmeriSave is not a bad company to deal with. Go for it. But any one of them, they're all a process. It doesn't matter if I went with Rocket Mortgage or Upstart or any of the other ones. I've been getting things from everybody to refinance my house. I had a million options to go through whoever and I went with AmeriSave.

I use Fidelity again. But now, knowing what I know, I would lay it all out for them first. They had the house appraised, and then when the guy called me, he said, "Listen, we made a mistake." It had something to do with my wife's name, because my wife's name was on the deed, and she wasn't on the application. So, they had to redo the whole process. They were going to have another person come out and do a home appraisal. But I said, "That's costly, isn't it? You guys already did it.” The lady just left a week ago. There's not much change, just the ROI. The request for information was way overcomplicated for a small loan.

The whole process took a long time for me. I was ready to pack it in and tell them, "Forget it. I don't need it." But at the time the market was doing real good. My house is worth a million, too. I showed the guy my retirement statement that has well over a million dollars in it. I told him, "Listen, I just want a $50,000 home equity." My credit was outstanding. I have a credit card that I can put 30 grand on. I don't have any credit card debt. But Fidelity wanted all sorts of other things. It was being overthorough, but I could understand it. But I was getting aggravated towards the end.

I had to deal with a lot of different people. But the last lady that I dealt with was very competent and easy to deal with. When I had an issue, I called them, and the guy took right care of it. He was very competent too. But the three people in the middle weren't. AmeriSave is a big company, so they're all over the place, and you know you're dealing with somebody that's gonna give you what you're getting. But the process was just a little bit complicated and time-consuming.

When you're in something like that, you're worried. When a question would come to my mind, I would either text or leave the first guy a voicemail, and he would get back to me in less than eight hours. He was informative and well informed about the different routes that I could take. He didn't push or pressure me, and he was very patient. I was always stressed through the whole process because I felt like I was a failure since I needed to do this consolidation thing to pay my debt. But being able to have questions answered quickly was comforting, and that let me keep on going through the process.

The underwriting seemed to go smoothly. There was one little glitch for me, where they thought that there was an encumbrance on my property, and I didn't have an encumbrance on the property. But all I had to do was to show them the proof and that was resolved. A lot of times, though, people will tell you things, and when you get to the end of the road, things aren't what they said they were. I kept waiting for that shoe to drop and I got to one little point where I was arguing with them on what they said, but they clarified the misunderstanding. It was still what they said it would be and they hadn't altered anything. Also, I found out this week that not only did working with AmeriSave reduce my outgoing payments, because I now had one payment to pay everything, it also increased my credit score. My recent credit rating is very good.

I didn't like getting these emails every day saying, "You need to do this, you need to do that" when I've done it. At 8:02 every morning, through the whole process, when I put the stuff up, I still got emails over and over. I woul call my rep Leslie who was wonderful. She answered all questions, did everything. I would tell her, “Leslie, I sent that.” She would say, “Iris, let me get to the underwriters." Once I called Leslie, the underwriters called her, "We need this, we need that." That's nerve-wracking because on my end, I wanna make sure I'm not missing anything. Anytime I ran into any conflict, not understanding stuff, Leslie was perfect. Even on a Saturday, she was available. We became friends.

I just didn't agree with one thing. In the beginning, my loan was supposed to be 190. That was fine. They ended up doing 174. That was fine too. But I should have been able to choose what I wanted to pay off, not what they wanted me to pay off. Also, when AmeriSave came out to do an appraisal on my house, we knew that my porch needed to be done. That was part of the reason why, but I didn't understand. I was part of FHA, my loan, originally. And I didn't know, anything from 1978 and before, if there was any chip paint, you gotta repair all of that before the loan can get processed. The appraiser came out, appraised it. He gave me this list and said, "It's only gonna be the estimate.” He gave me an estimate total of $2,000. I said, “Where am I getting $2,000 from?”

I looked at all my paperwork, and that was a guideline for FHA. That's not right because we can't change what the state do. However, they wanna do it, they change. I bought the house in 2010. My house was built in 1908. Why that didn't apply when I bought the house? That was discouraging to me. But I kept saying, “Okay. God say, ‘this is your house. You gonna live in it. Do what you gotta do.’” I had to dig down deep into my savings that I'm holding for retirement, and I spent over $6,000. If it was up to me, I should been able to fix the house with the money that AmeriSave would give me.

I wasn't happy with AmeriSave's title loan people. They sent out 25 checks, but didn't say it would take how many days. 21 to 25 days for everything to get pushed through. My credit score is 698. It's like that. If they paid off, they could have sent me my money, and I could have paid my own stuff. They gave me the checks on the 10th. My car didn't get paid until today. I didn't need AmeriSave to pay my bills. I'm responsible. Other than that, AmeriSave will work with you. They will explain things to you. The process is easy when you have someone who cares, and I believe that Leslie cared. She was, "Iris, we gotta get this.” She was a godsend to me because I was ready to throw in a towel. I was ready to throw in the towel. She did everything, even with the notary trying to get it done. They cancelled, and didn't show up.

As the process evolved it became almost like dealing with friend, a lady named Amy came on and was I believe the loan processor submitting it to the ones who approve the loan and was also very professional and available to answer any questions I had and to make sure I submitted all the correct documents. It was a very much a non-pressure experience with working with these professionals that made me feel welcomed and a big part of the process. everything worked out fine, I got my loan, no surprises, just a good experience. I would recommend anyone who whats to refinance their home to contact Amerisave. it was worth the time and effort. Thank you AMERISAVE!

My primary concern was not simply that the loan terms changed during the process, but that I did not receive a clear explanation of why the discount points changed so significantly. I also did not have a clear understanding, when I paid the $500 lock fee, of the conditions governing how the fee would be treated if the loan pricing or terms subsequently changed. The approximately 90-day processing time also made the experience more difficult, particularly because the pricing changed during the process.

I recommend that prospective borrowers carefully review each Loan Estimate and Closing Disclosure, ask for written explanations of any changes in points or fees, and make sure they fully understand the terms associated with any lock fee before proceeding. This review reflects my personal experience and the loan documents I received during the transaction.

Whenever I had a question, I called them, and their customer service team supplied whatever answers I needed. I would recommend AmeriSave to anyone. They're very detailed in giving you information about their application. They were thorough and let me know what you need to get to them and how you need to get it to them. They are prompt in making a decision whether to accept your application or not. They were constantly sending me emails or text messages to keep me informed.

I even contacted other insurance companies, and one told me they could not insure the home for more than what it was worth. Because of that, there was no way I could get the house insured for the amount AmeriSave was requesting. Jessica eventually took the issue to upper management to get approval. Despite the challenge, my comfort level was great throughout the process. It was easy to upload using the online tools, and the biggest benefit for me was being able to get out of the debt I was in. AmeriSave was honest and Jessica provided good customer service. She was very good.

When documents were needed or additional information were needed, rather than emailing me, she called me directly to alert me as quickly as possible. Anytime I needed to speak with her, I would reach her within minutes. She was extremely professional and extremely responsive to all my needs. We had a little difficulty with the online tools, but they were quickly resolved. The AmeriSave system for uploading documents experienced difficulty several times. And each time that happened, once I was able to contact my process representative and alert her, and even the loan officer, they were very quickly able to get in contact with technical services and resolve the issue. It was an issue that kept occurring. But it was quickly resolved each time I ran into it.

My loan officer and my service representative were much more professional than I've experienced in the past. I've done home loans and financial things over the last 20 years and the two individuals I dealt with were probably the two most professional representatives I've ever dealt with. They represented the company extremely well. AmeriSave’s biggest benefit to me personally was the speed of the process. I was very comfortable from start to finish with everything that was going on.

Somebody considering AmeriSave should do their research thoroughly to make sure it’s the company they want to go with based on indicators that they want to check on. I would suggest that people look very highly at other customer feedback on their experiences in relation to AmeriSave. It is very helpful to see that type of response that other customers have provided, and just listen, ask questions, and expect a professional experience.

The next couple of families that go through this process should have patience because it can be a little frustrating at times, submitting information that was requested over and over again and uploading it onto the online system. This is our first time doing this and dealing with this type of process and submitting the type of information that was requested. But AmeriSave’s reps were there to answer all the questions we had and to help us get the information and submit it. So, they’re very helpful.

I was at the bank for 45 minutes because I was a little nervous; I wasn't sure they were going to take the checks, even though they were made out to Wells Fargo. It was weird. It would be easier if they just made out the check to the person, and then you just went and paid off the loans. And I had to mail the check to another credit card, and that just made me nervous because it was made out to that credit card place. And I got a certified mail, but that went through. I also wish the rate was lower, but it was a lot better than my credit card.

The application process was rigorous, much, much more in-depth than I ever imagined they would possibly need. They needed my trust but they didn't just need the trust papers. They needed the entire trust. They needed my bank account statements, tax returns, W-2s. They needed proof of income. They needed to make sure the mortgage on my house was fine.

The mortgage had something wrong with the loan. They had to contact the people who gave me the initial loan, even though the house had been paid off 20 years ago. We needed to have signatures from them. We had to have that FedExed for $85. There was a lot of paperwork for a simple loan. They said it'd be done in four days, and that's why I went with them. But it was actually 11 weeks. I told them, “I need to get this finished before I leave for Mexico.” It wasn't. They kept calling me in Mexico. I said, “I can't talk. I don't have an international phone plan.” Every day I'd get messages. They had my email incorrect, and the password, so I couldn't access it. That took weeks for them to figure out what was going wrong.

They need better tech support with their website. That should have been fixed within the first 20 minutes, even though they gave me the tech support and they said, "Try this. Do this. Try this. Is it working?” They never got it finished right away. They should have just stayed with it and gotten that taken care of. They should have figured out what was going wrong. The people were very helpful and nice, though. It was just the tech stuff and their due diligence. For someone who had plenty of money and several homes, they could have sped it up. They could have just looked at my numbers and said, within 10 seconds, "Oh, yes. You qualify.”

Overall, they were fabulous, personable, professional and they listened. They started off with a recommended course of action. I reviewed it and determined that I agreed with about 80% of that. I recommended some changes to it. They saw what my goals were as opposed to what they were shooting for and they adjusted with no issues. They were really good to work with. I felt pretty comfortable throughout the whole thing.