Chase Auto Reviews

The worst car lending service ever, with the most incompetent people. I moved from Kansas to Nebraska and wanted to transfer my leased vehicle registration. They lost the Kansas title once, and the duplicate process took 3 months. Then I "committed the crime" of buying out the leased vehicle. They misplaced the first title from Nebraska, so I requested a duplicate.

If I could rate them a zero, I would. Got financing from them for my new Subaru through the dealer. Long story short, I had an account with them years ago but my password didn't work. I tried to get my password reset but they had an address from 8 years ago and a phone number that was just as old. After long holds and being told by 5 different people over 5 days that the problem would be resolved soon and that I just needed to wait and call back later, it still wasn't fixed. The good news is that the loan is short so can deal with mailing checks like in the old days. I had originally been planning to get financing through my local credit union but got weak and went for Chase's lower interest rates. Shouldn't have done it. Chase is understaffed and those that are employed there are morons. Take my advice and go local.

Absolute liars! I’ve had an auto loan at 15% interest for over 3 1/2 years. I’ve paid 4 times 3 days late because my check didn’t arrive on time. I always paid $50-$100 more when making the payment late. I’ve made $100 over payments for over a year and still was given $262 late payment a year after my late payments in 2024. When asked if they could remove them, they can’t because it’s been “over the allotment period” but they charge $9 a day for every day your late plus interest. The fees don’t even make sense. Also, after my husband passed away and I had his death certificate and our marriage license they made me wait two months to have control of his bank account. This bank is a joke and I don’t recommend doing business with them at all! Go to Wells Fargo, they’re there to help and not just rob customers.

Phone conversation with the support/billing line gave misleading, inaccurate and false information which lead to months of late fees. When I found out about it, I asked them to review the phone call recording. They said they would (but couldn’t provide it to me) and coach their staff if it was needed. However, nothing would change on my end. Horrible Experience.

Absolutely ridiculous. First, try getting a number to even call them. All I wanted to do was see the 2020 statements for the auto loan I had. Now, you would think that it would be available online. Nope. When I did finally find the right number to contact them, they could not even help and have to SNAIL MAIL me a copy. Seriously?

Do not use if you use for an auto loan. They will lie to you every time you call. They will also tell you one thing and then when you call back they will say that was never said or tell you what you want to hear just to get you off the phone. The customer is never heard. Would 100% never use again.

Don’t trust these people whatsoever! They’re absolute liars and thieves! I’m sickened by those German Shepherds being neglected on their property too. Shame on these people.

My mother passed away, and she was up to date on her payments, I was told that they couldn’t release any information in regards to her loan amount until probate court was finalized. I was assured that they would work out an agreement with me to settle for a less amount once that happened. The day it got finalized they repossessed, the car and all deals of making a settlement was out the window being that they had already repossessed the car and wanted full payment. I called them every month since my mom died to make sure this wouldn’t happen. This was the only piece of property, my mother owned. And they refuse to work with me to retrieve the property. I offered past due amount and to make a settlement non of which they agreed to. (Also before I received the court document they wouldn’t confirm they repossessed the car I had to call the police and they wouldn’t allow me to get my sons car seat or any belongings out the car.)

I am not Chase Bank auto loan customer. I am making a complaint concerning their pop up for "FINISHING" my auto loan application that appears every time I open their app. I did not and have no intention of applying for one. It looks like someone has hacked the account. I called and it's a marketing ploy. It should be illegal. If you want to ask me if I'd like to start one, while annoying, is acceptable. Asking me to finish something I never started is not.

It’s disgusting customer service that they called excellent. I don’t recommend it to anyone from my circle. To add more my buddy thinks between Subaru and Honda I said buy Honda because they got their own financing and as much as I love Subaru I hate Chase Finance. It’s really big problem to have chase low class services and idiots in the call centers that won’t do their job. Every conversation with them is a Torture and very unpleasant waste of time!!!