Marcus by Goldman Sachs Reviews

I spent all day trying to get my money and get my birthday corrected on their account. They're using that as a reason. Basically I cannot access my money. I tried online a few times this morning to close my CD which is no penalty. All I wanted to do was get it into my high-yield savings account. That didn't work several times. So of course I called customer service and the sticking point was my birthday, which of course I'm 59 years old. I know where my birthday is but for some reason they don't have it correct. Basically they're holding my money hostage and of course I'm not going to let that happen. But I just need to access a little bit for some things I have to access but now all of my money is going to be taken out of Goldman Sachs as soon as possible.

Getting money into Marcus was very simple, getting money out of Marcus was a nightmare. I had an external account linked to my Marcus savings account and when I transferred money to Marcus everything went as expected but when I tried transferring money out of my Marcus savings account to the same external account the transactions were either cancelled or even reversed. Each time I had to call Marcus, they’d transfer me to their security department and that person would bring my other financial institution on the call to verify my account with them, was it a personal account, was it only in my name, how long has the account been open and verified my SS#. They make you feel like you’re doing something wrong by wanting to transfer money out. Once I was finally able to get my money away from them I decided to close my Online Banking Account login.

I am an attorney and this company offers THE WORST CUSTOMER SERVICE ever. Kept me on hold for 1.5 hours and still did not answer my questions; I just got transferred around. I suggest you invest your money someplace else that gives a DAMN because this company sure doesn't.

My application to open a CD was rejected. I have no idea why (they said they couldn't give me specifics), and I cannot fathom why any CD application would be rejected. You're depositing money. Not asking for a loan or credit.

I can't begin to describe the issues of this company. Their customer service methodology is to inflict chaos and incongruent information on every single customer. You will not easily get your money out of their account. You will not get an answer through customer service. They will make up requests and have you bring on joint owners to your phone call only to never let you transfer money.

Horrible experience with promotional payouts. Met all the requirements for $1500 bonus payout but when I provided a referral link to a friend to share that promotion along with a bonus quarter percent for both of us, he did not get the $1500 bonus despite having also met the requirements. Shame on Marcus for not including the $1500 bonus on the referral link. Their customer service agent admitted this was a common problem but there was nothing they could do. B.S. It's called honoring your promotion terms which is something an ethical bank would do with faulty deceptive scammy links in their computer system. Never do business with this bank.

CD saving people beware. Poor response time when closing a CD at maturity. I requested money be transferred to a verified link account that funded the CD a year ago. 2 days later money has not wired, but account has been closed and no further interest has been earned. Horrible experience with poor customer service. Savers be aware of this and look elsewhere when opening up a CD. They will delay wiring money out of a closed account. Customer service is useless and couldn't care less and offered no solution to fix the delay. Never again.. BEWARE BEWARE BEWARE.. You have been warned.

I attempted to open a savings account online with Marcus by Goldman Sachs. I completed the application, was redirected to the login page, and when attempting to sign in, was told the account was locked. I contacted customer service, who could not verify if I had an account, an application, or anything with them. I was transferred four times, and the last representative told me I needed to call the police and file an identity theft report because they could not verify my identity, and refused to provide any information about whether they could even find an account for me.

This company has the worst customer service I’ve ever experienced. They have trained all supervisors with the same script. They are taught to bully their customers and to hang up on them when they get upset. I’ve spoken to three different supervisors and they all had the same script. There is no recourse or place to lodge a complaint. They literally lost my money for two weeks and when I asked to close my account due to this because I no longer wanted to business with them they said there was nothing I could do. They took two weeks of interest with my money in limbo and refused to give it.

Absolutely the worst customer service I’ve experienced. A technical issue delayed the opening of a Marcus CD account. Despite repeated promises to resolve it within 48 hours, I had to call multiple times over 10 days for updates. The manager was condescending and insulting, and refused to honor the interest rate I missed because of the delay. I used to enjoy banking with them, but their ethical and customer service standards have deteriorated significantly. New customers, beware.

My wife and I sold our principal home and deposited +$200K in a joint Marcus savings account. The process was painless and completely online. A week later, after the funds had appeared in our Marcus dashboard, we decided to open a joint no-penalty CD account to earn a higher interest rate on part of the balance. We thought the process would be as painless, but it wasn't. The system kept telling us that it couldn't complete opening the account. We called customer service and after authenticating both of us in the call twice by the customer service rep and security and validating the application, we were told we would both receive emails to consent/acknowledge the joint account opening. My wife never received her email, I did. We both received a banner in the portal indicating we had to complete a process.

Marcus held my funds when my CD matured and kept telling me it was for security reasons to verify my transfer accounts. All of them were verified after 5 calls, but the CD was then automatically renewed. I had to pay a $218 penalty to get my money released from the new CD because they deliberately held my funds. There were 5 phone calls when I provided the accurate information and told them I wanted my funds transferred, but they still let the CD roll over. It is a total SCAM!! They said they had no one in Customer Service for me to file a complaint with or to speak with. I was told I could send a written letter to the address on their website.

Marcus Trapped My CD Funds and Closed Account in Error. Do not trust Marcus by Goldman Sachs with time-sensitive funds or life savings. I am currently facing an immediate breach of contract on a home purchase and the potential loss of my earnest money deposit due entirely to their catastrophic internal system failures and refusal to escalate support. Last week, I requested a legitimate wire transfer from my Certificate of Deposit (CD) to my bank account in order to fund a real estate escrow account. Marcus botched three consecutive wire attempts due to internal routing errors, which then automatically and erroneously closed my account entirely.

Marcus reneged on their promotional offer. I opened a new account and funded it with $100,000, following the specific instructions in a promotional email promising a $1,500 bonus after 90 days. Despite fulfilling these requirements and maintaining the necessary balance, the bonus was never deposited into my account. Do not trust Marcus Bank.

My Marcus online CD account was mysteriously locked out W/O reason on July 9th 2026. I check it every day and that day I became locked out. I contacted phone # listed and tried to speak and understand Customer service. I went through some tedious steps and had no luck after an hour on the phone with them, She finally said try again in two hours. Of course it was still locked out and the next day I still can't get on. It does not appear they know any more than the steps outlined on any YouTube or Google site. If they don't fix it call back later.

Marcus is deceitful, misleading, and does NOT pay out on their Cash Award promotions as they promised!!! Their customer service reps are RUDE, and do nothing to resolve issues as far as reviewing an account and seeing that their customers are doing exactly what they were told to do. SHAME ON YOU, Marcus!!! You should be embarrassed of your ratings and realize that you are misleading people into opening accounts and not following through with the promotions you promised!!! DISGRACEFUL!!

They wrongfully charge me closing fee 1 day before maturity date saying different things. I talked to 2 customer service persons and both of them had a different reason for charging me. One said to try next day as it should allow me, the other one said it's because they have time limit 8pm previous day. I asked to show me where they have these in written and he couldn.t Very disappointed.

My husband opened a Marcus savings account specifically because of their advertised cash bonus promotion. He deposited the required amount within the stated promotional period and fully expected to qualify for the bonus. After waiting, he was informed that his account was somehow not enrolled in the promotion, despite meeting the deposit amount and timing requirements. When I contacted customer service, I found the experience extremely disappointing. Rather than working toward a reasonable resolution, representatives simply stated that the account was not enrolled and refused to honor the bonus.

I was another victim of the Marcus by Goldman Sachs scam!!! They offered me a promo to send a certain amount of money and after 90 days they would credit me $1500. I opened the account, called as well to mkae sure the promo was attached and it's now 100 days and I called them and they said I never added the promo and don't qualify. Spoke to a supervisor David today at 1154am on 6-17-26. He was so disrespectful and unwilling to help and I asked to speak with someone else and he said no!! Horrible!!!! They really scammed me out of $1500.. Unreal!!!! No one even cares... That's the customer service they provide in 2026..

I recently had a CD for over a year in your Marcus division. It behaved perfectly, gave me a good return and put the interest in my outside bank account every month. When my CD closed both online and in the app it disappeared. There was no zero balance. There was no trail of transactions. The money literally disappeared. I have CDs from many different banks. That's the stupidest thing I ever saw. Every other institution showed me the account was closed and the transactions that closed it. If they are this bad with data processing and accounting oh my God how bad are they on investing? Please get this corrected. It's only good business.

Horrible, Horrible, Horrible company, I REGRET so much opening a savings account with them. Opened on May 7 and restricted the very next day! Took my $1405 and locked my account, lucking I was able to call my primary bank, Chase to stop the external transfer which they did. Thank God, once the restriction is lifted, I will be CLOSING THIS GOD AWFUL ACCOUNT. WORST EXPERIENCE I'VE EVER HAD BANKING. I WILL TELL EVERYONE I KNOW TO STEER CLEAR OF THIS SCAM BANK.

They held cash transfers into and out of my savings account for up to 7 days. When I contacted staff at Marcus, none of them spoke clear English. When I asked specific questions, they responded as though they were reading from a script. Their answers were repetitive and didn’t make sense. I bank with a large bank and my transfers were under $3,000. There is no reason to hold funds. I do NOT have anything positive to say about my experience with this institution.

Updated on 05/13/2026: Further to my last review, the terrible experience with Goldman Sachs Marcus continues. After my original review, I received a call from Marcus, and the associate assured me they would resolve the issue and reinstate my CD correctly. It took them nearly THREE WEEKS to act on it, and the CD was finally reinstated last week. Unbelievably, the reinstated CD still has the exact same issue as before. Since then, it has been the same cycle all over again: endless calls, excessive hold times, repeated explanations, and absolutely no resolution. I was promised the issue would be fixed with their “backend team” by May 7th. Nothing happened. No follow-up. No accountability.

I wish I could give negative stars. Horrible horrible horrible customer service. I've spent over two months now trying to get my deceased mother's 1099. NOT EVEN HER MONEY! Just the stupid 1099 so I can pay taxes on her money. I regret ever telling them she died.

I opened up an online savings account for the promotion for $100K to receive the $1500 bonus offer. I called a few days later to verify when the funding window closed and I was told that they (rep Brittany) could see I entered the promotion correctly but couldn't tell me why it wasn't linked up correctly to the promotion. I have called 3 to 4 times and they stated it was escalated to the service team. I had to call today (3/30), and they stated that they can't honor the promotion now because I didn't press a certain button on the application. It was a dupe from the beginning. I am closing the account as soon as the interest is paid on 4/1 for the month. Terrible how it was handled.

Marcus by Goldman Sachs taking thousands of dollars instantly from your traditional bank account over years without making you call in to confirm it is a legitimate account than making you call and delay the transfer of some funds back into the exact account is madness and a form of theft. It would be one thing if the account has not been linked before to question it. Or, if it has never seen a deposit from the same account. David ** at Goldman Sachs should be questioned by Congress about the rules of this company.

I wish I had read these reviews before I opened my CD. The money coming out of my external account and into my new Marcus CD was seamless. Unfortunately, when trying to choose that I wanted my money upon maturity to go back to my original external account I had to jump through multiple hoops, talking to three different people on the phone, being on hold for a very long time in between. All in the name of "verifying the account" which is where they took the money from initially. If they were able to get my money from said account, what is the problem with returning money to same external account? Maybe they were hoping I would run out of patience and decide to just roll over my CD with Marcus? Silly process! When I asked if I'd have to do this for each CD, the Marcus representative said "Yes" and then said, "It really depends on the system, it's not up to a person". Do what?!

I had a fraudulent charge more than a year ago and each time I call, they issue a temporary credit then put back again. I called them over 10 times and same thing over and over. They keep refusing giving me credit for it.

I went to Marcus because I needed to move funds from my regular institution accounts that were over the FDIC insured amounts. Going to another institution in person became onerous at my first stop was another credit union which advertised a high yield CD but insisted on doing a full credit report BEFORE I GAVE them my money. I found this annoying and nonsensical and started looking elsewhere. I found Marcus thru bankrate.com and telephoned them and could not believe how easy they made the whole process of opening a higher yield CD and transferring the money to the new account. I have not needed to withdraw any funds yet so I cannot speak to that. When CD matured I did find it a little difficult to pick new one but it is very possible that was my fault as I was under a time crunch at the time.

I am having great difficulty with your document review team. I have sent estate, will, and trust documents, and most recently, as requested, a notarized Small Estate Affidavit document, to access an account. The trust, etc. documents were not accepted by your document review team....interesting, because they have been accepted by UBS and Schwab. Today I was told that the Small Estate document was not complete. Interesting, because the document was complete when the notary signed the document, so that means that your document team did not process the document properly. (Please see the attached image of what I mailed to the Marcus document review team.)

I help manage my elderly mother's interactions with technology and in particular, banks. She is in her 90s. Her sight, hearing, and now memory are beginning to fail. I called Marcus by Goldman Sachs on 3/11/26 to increase/open her existing CD by $30,000. The interactions were so long, arduous, and ridiculously frustrating that I ended up scheduling her existing CD to close at maturity and have no further contact with Marcus by Goldman Sachs. Phone interactions with a rep and his supervisor, chat via Marcus.com website, and mail addresses on this website, are all designed to not address any complaints from account holders.

If you are thinking of opening a Marcus account, don't. If you have an account, get your money out NOW while you can. I had an account for years and was counting on my significant savings for a house closing. Found out they could not send to an escrow company (too late), but they tried to do it anyway. Failed, but they didn't tell me. Then it's closing day. There's not enough time to transfer to another account. There's a limit on the wires. After the 4th call (or more), a woman talked to us for an hour and promised the money was on its way. Overnight, it failed. We had to do a nail-biting last-minute alternative from my husband's bank, and the next day they transferred this significant amount -- TWICE. Two days later, they reversed the deposit. Now I'm trying to close my accounts for good and they're telling me "they can't do it, someone has to call me back." GET YOUR MONEY OUT OF THERE, NOW.

Customer service is useless. Tried to fill out W9 to withhold taxes. They sent me the form and I sent it back. I get a call telling me the form was filled out wrong, but they won't tell me what was wrong. They said over 2 weeks ago they would send another form. Two weeks later I have not received the form and said they will not send me another.

Error trying to open account. They said I had a previous account (which I do not and never have with them or any Goldman Sachs bank). That they mess up the very first step of trying to get a bank account with them is ridiculous.

Worst service ever. Despite claiming to be a 24/7 online bank, opening an account required multiple calls to customer service. Support is only available during business hours, not 24/7 as advertised. The website is unreliable and frequently throws vague “technical error” messages that even customer service can’t explain. I was repeatedly told to “try again later.” After multiple attempts, I gave up. Total waste of time — stay away.

The worst banking relationship I ever had. No success logging in, getting tax documents and always playing cat and mouse on renewing a CD. The customer service people have difficulty with English and are rude at best and lacking the knowledge.

My secondary beneficiary was removed and not by me. I received NO notification this happened and when I added this person back as a beneficiary, now they are showing as a 50/50 beneficiary rather than as a secondary beneficiary. I have made no changes in years. Looks like you want me to take my business elsewhere when my CD matures. Notification of this natures requires that the client be notified. If you know of anyone with a Marcus account, please have them check their beneficiaries bc if they had a secondary beneficiary, it is now deleted and can only be added back as a 50/50 beneficiary—something Marcus is required to notify their clients of in writing and failed to do so!

Unfortunately, my recent experience with Marcus customer service was not satisfactory. First, I was very surprised to learn that it is not possible to reverse or cancel a transfer made by mistake through the app. In today’s digital world, where fast solutions are expected, this feels frustrating and outdated. I made a simple error and there was no practical way to correct it.

Been a Marcus customer for several years now. Both my husband and I have opened several CD accounts with no problem. In January 2026, when trying to open a CD with a primary and then a joint account holder, you receive a message to call and speak with a rep. To make it short, each party i.e. pimary account holder and joint account holder need to be present on the phone to verify information. When the joint account holder is not available to the phone, you are advised to either open the account as a primary account holder only or wait to open the account when the joint account holder is available. If that person is not available for an extended period of time, you are dead in the water in opening the CD. Not sure what security issues have occurred with Marcus Goldman Sachs to warrant the third degree, but have begun to place funds in other financial institutions without issues.

Incompetent, frustrating, with no communications. Many sudden deposit account freezes for "security investigations," which locks me out of my accounts with no access to my own money for extended periods of time.