Wells Fargo Reviews

I have never had so many issues with any other bank!! Constantly declining my purchases (I have the money in my account) and wait time to reach anyone to approve it is insane. Reported fraud and they never gave me my money back. WORST BANK EVER! Don't open an account here.

After 22 years with this bank, I can summarize it in one sentence: never do business with Wells Fargo! We got hit hard by cyber theft. However, I managed to document the whereabouts and banking of the hackers, with printed proof. I opened cases. I got multiple conflicted responses from customer service representatives who just want to get you off the phone. Other financial institutions and phone provider acknowledge the fraud and got things taken care of in 10 days or less. Wells Fargo replied they saw no evidence of fraud. Respond only by form letters where other companies called back and had an active case representative. Remember, this is the same bank that set up thousands of phony credit cards to meet quotas. Run away fast!

They called us 3 times past 10 pm and then 4 times today. We don't want to talk to them yet they keep calling.

On Friday 9/18 I sold my home. The title company is in the same building as Wells Fargo where I have had an account with them for 16 years. Received my check and deposited it as usual. I was not forewarned that a check over $6,725 would receive an automatic 2-business day hold. This was on a Friday and the receipt said $6,450 available on 9/22 and the balance on 9/24. Keep in mind that everything from the home is now inside of a U-Haul where I was packed and ready to head out of state. So, the next several days are spent in a hotel and come Tuesday morning, I received an email that ALL funds are being held until 9/29. I called the customer support number and get nowhere with them as to why.

If I could give Wells Fargo a rating of zero, I would. My experience with their customer service has been nothing short of horrendous. I initially contacted them to dispute an overpayment, and after receiving no follow-up, I called back only to be told by a representative that my claim had been submitted incorrectly by their staff. When I followed up again days later, I was bounced between multiple representatives, repeatedly disconnected, or left on hold indefinitely. The monies were never credited to the bank account. To make matters worse, I was told that no manager was available to assist me. As of September 22, 2026, my issue remains completely unresolved and the account was never credit for the overpayment. This level of incompetence and lack of accountability is unacceptable.

Went into bank WF (have been a customer for 40+ years) and made two separate deposits within two days of each other and they placed a hold on a total greater than 10K for more than 10 days on each deposit. I expedited my complaint since I was transferring from an account I own into WF account I own. They said that the reason was because their was suspicious activity on the account. Called WF and explained the deposits had been removed from the other bank and that there was no reason for the hold. When I logged a complaint it did not nothing to help the money becoming available.

Use Wells fargo if you don't want to be able to touch your own money!! Worst bank ever. My account was compromised and after securing it they're holding my money hostage. Can't get gas, groceries,etc. Can't even access my account to see my money that they won't let me touch.

I’ve been a loyal customer with Wells Fargo since 1985 and I’ve never really had a problem with them until now. I deposited a check and due to the amount they are holding half of it for a total of 11 days. I was told the money was not in the Wells Fargo system, which was a lie, the funds have 100% cleared the other bank. I wrote two checks in good faith, assuming my money would be in my account, which it will not be. The checks that I wrote will bounce because Wells Fargo has kept my money even though the funds have cleared.

My internet service provider is dropping my email address, so I tried to contact my mortgage provider, Wells Fargo, to update my contact information. Wells Fargo aggressively prevents clients from speaking with representatives. Most of their phone trees end in impossible, irrelevant b*llshit. If I did not have a mortgage with them, I certainly would have nothing to do with them. Wells Fargo thinks it can substitute artificial slop for human beings, so I directed them only to send US mail. I take a shower after receiving mail from WF.

At one time I gave you 5 plus stars. Because of the AI answering the phones (which is going to give me a heart attack from stress ) and the customer service agents especially supervisors it's down to a 3. Then we have the "we hold your money for days" when the same transaction takes seconds anywhere else then the lying about it. It's not 1976. We love in a digital world. PayPal and Cash App really are putting it to you and making you look ridiculous when it comes to transfers and refunds especially. You should be embarrassed. Then Every time I call I get some snotty person that tells me something different they every time concerning where my money is. Customer service supervisors are rude and do not listen to anything you have to say then their disputes that's an entirely different story ugh! You think they are solved and they put the same things back on your account 2,3,4,5 times. Crazy....

If I could give them a negative review I would. I've never experienced more frustrating and unnecessary dilemmas with my bank or any Bank ever. The customer service is usually really rude. I spent over an hour and a half on the phone while I'm standing in line trying to trying to process a transaction only to be declined and embarrassed on a almost everyday basis. I've never experienced anything worse in my entire life and I would never recommend them to anybody I know. Worst bank ever

Never in my life have I regretted a decision more than I regret getting a Signify Business Credit Card with this bank. I live in an area where there are no physical banks. I was left on hold for over an hour to pay my credit card balance only to be told that they are unwilling to help me get my online account resolved. The only solution? Drive 3 hours to a physical bank. Unacceptable. I am going to pay my balance and NEVER use this card again. Mark my words. Do NOT partner with this bank. If I had time, I would leave a negative review every day..

I have banked with Wells Fargo for more than 20 years, and after this experience, I am seriously considering ending my relationship with them entirely. I lost my job and fell behind financially, including on a Wells Fargo credit card with a balance of approximately $11,788. I want to be very clear: I am not asking Wells Fargo to erase my debt or let me walk away from what I owe. I have been actively trying to get my finances back into good standing and find a payment arrangement I can realistically maintain.

Worst bank ever. I am so fed up with Wells Fargo. I am losing my apartment now thanks to them. I have been a customer since 2004. Never had any serious issues and then starting yesterday my account became unusable. I mean every debit card purchase gets declined, every ATM withdrawal gets declined, it won't let me send money on Zelle nor make transfers. I have spent since yesterday a total of 11 hours on the phone with wells fargo and customer service as well as the security department keep reassuring me " the card is good to go now, you won't be having any issues" and then ? Yeah it gets declined again. I even tried to use the atm with them on the phone and they say everything is fine on their end yet everything i attempt gets flagged as suspicious from the account. And now I can't pay my rent.

Oh boy if I didn't keep the proof of my $8500 deposit I'd be in the CBS Evening News! The tellers "don't know what happened to it. "Can you call the 800 number on the back of your card mm"? UNACCEPTABLE. It isn't the people, WE BLAME CORPORATE. THEY DON'T PAY THEIR STAFF ADEQUATELY SO TELLER TURNOVER IS HIGH. Two people handle EVERYTHING and it takes a long time on a good day to be "processed". We know Wells Fargo got their ASS handed to them a couple yrs ago with the acct shenanigans. Were I the nuts on the job, I'd be paying EXTRA interest, jumping thru hoops to regain goodwill. This ain't good. Not even a little. Don't bank here.

Wells Fargo is the product of great banks being bought out by banks that don't care about their customers. I had a payout settlement from a highly reputable firm deposited into my account. Wells Fargo holds the money for one week, "to be sure that it is legitimate." I have been a customer of the bank for 25 years and this is how they treat their customers. Truist, here I come.

Wells Fargo Laurel branch is so bad that I have no words. You go there is no one to acknowledge. You feel stupid every time you enter the branch. I was there for notary. Waited 20 minutes and the representative tells me she will not do because I don’t have an account. But we have a business account. After telling she completely refused to do so because I was not on the account. I tried to give her business name but refused. Staff there don’t even know what customer service is.

I have been with Wells Fargo for three years and never had a problem. I have never had a negative balance or a bad check. August 7th, I tried to pull money out of my account by Wells Fargo ATM. I was sent a text asking me if I had tried to withdraw $1,500 and I replied Yes. I received another text saying that I would be able to do so and to try again in one minute.

I had an extremely disappointing experience with Wells Fargo customer service that ultimately resulted in me ending both my business and personal relationships with the bank. I called Wells Fargo simply to request information about a credit limit increase for a specific business purchase. I am a disabled veteran with a hearing impairment and use an assistive device to communicate by telephone. Instead of showing basic professionalism and making a reasonable effort to communicate with me, the representative was rude and openly complained about the inconvenience of my using the assistive device.

I was told I wouldn't have 15 dollar month charge since I am use the account for my disability son. They lied to me. Don't get Wells Fargo or you will not have money in account.

Deposit a check, said it would be available next day. They put a hold saying check with maker which is Merril Lynch 401 k a hardship withdrawal. I call them, verified the check, call Wells Fargo just to tell me they can’t lift it till 10 days. I have been banking with them for over 20 years. People are going through hard times, and that is to pay my mortgage, which it will not be available for in time need it at least two days sooner. They wiped their hands with it and didn’t even give me a parcel of it. They don’t care; use someone else to bank with.

Permanently shut down the drive thru at Columbus Park. Only one teller inside. I watched 4 people walk out. If this is our new normal CB&T here I come.

If I could -5. Lied to about bonus offer. Had a settlement deposited. Holding my money with no explanation. After discussion with the manager. She told me to leave. "There are customers behind you." I wasn’t a customer. So bad. Waxahachie Texas. Horrible!! Been told so many different stories by different employees. You can’t make this up.

I've been with WF for at least 30 years and this will likely be my last. I do not respect the fact that when I call in regarding my bank accounts, personal and business, that I am sent to an offshore call center; and only after putting up with the bot. My husband's ATM card expired in May. It is now July 24th. He didn't realize it as historically, the new card is automatically sent. I called to get a replacement card for him (joint account, one sign on and I manage all these details for us). They insisted on speaking with him. He was loading a moving truck and very busy.

If I could put zero stars I have. This is by far the worst bank. They won't let my mobile deposit go thru cause of of my signature on my check. When I do get my checks. Deposited, I gotta wait 2 days for them to clear. All of my money. If you can choose a different bank. Definitely do so or this bank will screw you.

Wells Fargo is a very rapacious, dishonest, and deceptive banking institution. I live in Minnesota and went to a particular branch in Edina, a suburb of Minneapolis-St Paul. The branch is a small one with two or more employees and a branch manager. It is mainly a walk- in teller site. I had received an offer in February from Wells Fargo promising $2500 if a depositor brought in $250000 of new money.

Unprofessional, rude, and completely unacceptable customer service. I am writing this out of sheer desperation and frustration. Every attempt to resolve my transaction issues has resulted in representatives hanging up the phone on me. There is an absolute lack of basic human interaction, empathy, or competence. Instead of assisting a customer, this bank relies on automated scripts and hostile phone behavior to avoid doing their jobs. I demand that a qualified manager or executive-level representative contact me directly to handle my account transaction without hanging up. Do not bank here if you expect transparency or basic human decency.

Thank you Wells Fargo and thank you Daniel **! Exceptional customer service — patient, knowledgeable, and genuinely caring. Wells Fargo, you set the bar high!

The low level, garbage customer service in Philippines!! Does not help American customers of this bank. Stop being too cheap and have a customer service in USA. Customers they don't have to waste hour on the phone to talk about their account with those idiots with no result. The CEO of this bank should get fired and they hire someone that can manage the basic of the bank business.

I had some work done inside my home by 50 floor and the sales person told me and my wife that we was approved by Wells Floors and it was for 2 years no interest, however Wells Fargo said the contract paperwork that was turned in by 50 floors was for one year no interest so immediately I was charged $9,000 after the first year and interest every month afterwards. I paid my account off months before the due date. I logged into my account and paid the balance due, 2 days later on July 5, 2026 they charged me an additional $54.87. I called them on 6 July 2026, to ask them why was I charged the additional 54.87 they said because I paid two days late regardless if I paid a large amount which was over $2,600. I immediately shut down my credit card account with them and I vow to ever do business with them again. They are crooked in my opinion making money any way they can off of people.

Can't help but take the time to express my displeasure with Wells Fargo. I'm in my 70's and can't tell you how many times I have had to be intertwined with the institution. Always a argument, always getting yelled at by representative. Always resolved in my favor after a very unpleasant experience. Stay as far away from this bank as possible. Much better banks out there.

I would give zero stars. Opened a checking account online then spent easy hour on the phone just so 2 weeks later I call them to find out there is no account. TERRIBLE SERVICE, I WON'T EVEN BORROW FROM THIS AWFUL BANK!!!

This bank doesn't care about you. Been with them over 15 years and zero benefit. Zero interest offered, regardless balance. When you try to move money to interest bearing account, they say it has to be NEW MONEY not in their greedy hands already. Could care less I closed account. Have 2 fraud cases, never investigated. One was for airline ticket, easily traceable and second with Verizon who lost 1200 of my money and neither wells fargo nor Verizon care. Worst, greediest company.

The worst company on the planet. Predatory and disgustingly greedy. Reverse Robin Hoods, stealing from the poor to give to the rich. A shameful godawful stain on humanity. If there was one thing I could go back in time and change it would probably be opening an account with them 15 years ago.

I would like to thank Luis Mata and the awesome people working at Wells Fargo located at E. Vine St., Kissimmee, FL. I have been under a lot of stress lately, and they made this complicated process so much easier. Their patience, kindness, professionalism is very evident as they deal with each person that walks into that branch. I highly recommend it!

Last week I wrote a large check to a company in conjunction with a Real Estate transaction. Wells Fargo closed for Juneteenth. When the company deposited my check into their account the following Monday - Wells Fargo deposited the funds back into my account. When I inquired as to why, the branch manager told me that the recipient of the check endorsed it with my account number on the back. That turned out not to be the case. Rather than blaming a competent business person, Wells Fargo needs to own their mistakes.

I was cosigner on an auto loan for my son with Wells Fargo and they were very expert at reaching me in person when he was late with payments. I wanted to pay off the loan and NO ONE in the branch office could give me any information or do anything except take my money. I had to call the auto loan department to find why they continued to give notices to credit rating bureaus after the pay off. After negotiating a phone tree and on hold for 10 minutes I was disconnected and then waited another 20 minutes to actually reach a person. I would never recommend this bank.

Been a customer for more than 15 years. I have no idea went I stayed and put up with their unfair practices. Processing debit before credits when the money was transferred the same day or day before caused us a lot of problems. My card not working many times, even when the money was there.. repeatedly. Require me to have to make changes to the original account names after over 15 years is ridiculous! You have my DL on file...Are you serious? Not allowing me to use my business address on my business account?! Much much more happened but... WTH!....peace out Wells, last straw for me!!

Stay away from Wells Fargo Bank, their customer service is terrible, they are the most unhelpful bank I have ever used. Their automated phone service lets you know they do not care about customers and the representatives talk down to their customers as if they are stupid. Avoid using this bank at all costs. I deposited a paycheck and they like to put it on hold for 1-3 days and say there is nothing they can do. Terrible bank and terrible customer service.

Wells Fargo has been one of the most frustrating banking experiences I have ever had. I deposited a paycheck that I received for legitimate work I performed. Months later, I received a letter claiming the check was fraudulent, and Wells Fargo simply removed the money from my account. What is most shocking is that no one could explain what investigation was conducted, what evidence was reviewed, or why the decision was made. It feels like Wells Fargo took someone else’s word at face value and decided I was the one who should suffer the consequences.