Wells Fargo Reviews

I work in real estate, for five years same brokerage, same brokerage bank and same bank for me (WF). I deposited a large check in my business checking account with WF, the usual a small portion would be available immediately and the rest within 24 hours. 24 hours later all my money was listed in my register and all funds available. The next day, a very large portion of that deposited money was removed from my account. I called WF and was told they had not received the funds to cover my initial large deposit. Called my broker, broker's bank was contacted and WF HAD RECEIVED THE TOTAL AMOUNT OF FUNDS THE DAY BEFORE.

I am EXTREMELY DISAPPOINTED and DISGUSTED with Wells Fargo’s customer service! If I could rate my experience ZERO stars, I absolutely would! Three days ago, I requested a replacement debit card following an attempted fraudulent transaction. Since then, I have been given nothing but the runaround while trying to add my digital card to Apple Wallet. Wells Fargo referred me to Apple, Apple referred me to Visa, and THREE DAYS LATER, nobody has provided a solution!

I really love using Wells Fargo.It's so amazing. My favorite part is the saving methods, and also the staff do deliver great customer service I my customized card. It came the way I wanted.

I inherited some money when my mother passed away that was in a Wells Fargo account. I called and needed to fill out some paperwork and also have a brokerage account to transfer the funds into. I spoke with someone to open the new account and was given the number to call once the account opened. The number I was given by the WF employee was an employee only line, so that was strange and I had to figure out where I actually needed to call. Once I figured that out I was told I needed a date of death value or my paperwork would be rejected and I would have to pay $50 to them to receive the number. Not happy but what choice do I have. Told I would get an email with the instructions to complete in 24 hours.

Wells Fargo is the worst. It would take too long to write all the crap I've put up with from these people but I can tell you they don't like it when you pay your bills ahead and will do anything that they can to piss you off. They play games like when I make a payment they will put it towards principal and not make the payment and you think you're getting your payments ahead and then it ends up being late. They give you a late charge which you have to pay over and over again. One time I called Wells Fargo and they said I had $800 in the bank so I called the home mortgage and made a payment over the phone and they gave me a confirmation number. Well I didn't have any money in the bank and the confirmation number was bogus coz it didn't go through. I think I made a payment but noooo. Anyway they SUCK

A warning to Wells Fargo customers......keep a substantial amount of cash at home, or in another bank, as Wells Fargo can close your accounts with no warning or explanation and deny access to your money for an undetermined amount of time. On 6/29/26, I received an email from Wells Fargo stating that both my checking and savings accounts had been closed. There was no warning or explanation. The email said that my accounts would be officially closed on 7/14/26, and at that time a cashier's check would be mailed to me, but in the meantime, my accounts were frozen and I would have no access to my funds. I placed a phone call to Wells Fargo at 8:03 a.m. on 6/29/26 and spoke to Mary, she informed me that the email information was accurate and that she could not provide me with any further information, I went to the Chandler Wells Fargo in person at 2:30 on 6/29/26.

I have a credit card account through them but when I try to open a checking account they say I have to go to a branch to confirm my identity but the closest branch to me is 3 hours away and they give no other options to verify my identity even after I called and asked. That's unacceptable.

I collapsed in the bank when I was arguing with them because they refused to replace the money that was stolen from my account 14,000$ roughly. After the ambulance left because I had my dog with me and I wasn’t just going to leave him, so I waited for a few minutes, caught my breath, then I stood up and tried to walk away, and I collapsed again right outside their front door, which is where I found myself. A good time later, they hadn’t even bothered to see if I was alive or dead. Luckily, God sent an angel to help me, or I might have died there; that’s their customer service and how much they care about their customers.

Our Wells Fargo Autograph Rewards were stolen to the amount of $1800.00. We never were informed of any transactions and were told by thier Customer Service that our claims have been denied. We have generated a complaint with the Consumer Financial Protection Bureau for help. No safeguards in place to protect your rewards. Steer clear of this bank.

Wells Fargo Bank is scam artist at its finest. Never do business with them. I've been with them since 2016. Just terrible experience after another. I'm so done with this Bank. They deserve 0 stars.

Truly unreal. I established a home improvement credit account in August of 2026 to replace my home HVAC system. Wells Fargo offered an 18 month, zero interest through my selected HVAC company. Great deal, right? Free money! I had the cash, but why take my interest-earning cash out of my bank when I can use Wells Fargo instead - seemed like a ''no brainer." I received notification from Wells Fargo for my first bill. Perfect. I had three days from the day I discovered the email notice to get it paid via the Wells Fargo banking app. Upon signing on, I discovered that Wells Fargo required hurdles to be jumped. It was impossible to pay with my debit card to my non Wells Fargo account.

I would like to express my complete and total satisfaction with Wells Fargo Bradenton East Branch in Bradenton, Fl. Specifically from my personal banker Kathy ** and the Manager Anjelica Maria **. Kathy is extremely knowledgeable about Wells Fargo's accounts and programs! Thank you again, M. **

I have never had so many issues with any other bank!! Constantly declining my purchases (I have the money in my account) and wait time to reach anyone to approve it is insane. Reported fraud and they never gave me my money back. WORST BANK EVER! Don't open an account here.

After 22 years with this bank, I can summarize it in one sentence: never do business with Wells Fargo! We got hit hard by cyber theft. However, I managed to document the whereabouts and banking of the hackers, with printed proof. I opened cases. I got multiple conflicted responses from customer service representatives who just want to get you off the phone. Other financial institutions and phone provider acknowledge the fraud and got things taken care of in 10 days or less. Wells Fargo replied they saw no evidence of fraud. Respond only by form letters where other companies called back and had an active case representative. Remember, this is the same bank that set up thousands of phony credit cards to meet quotas. Run away fast!

They called us 3 times past 10 pm and then 4 times today. We don't want to talk to them yet they keep calling.

On Friday 9/18 I sold my home. The title company is in the same building as Wells Fargo where I have had an account with them for 16 years. Received my check and deposited it as usual. I was not forewarned that a check over $6,725 would receive an automatic 2-business day hold. This was on a Friday and the receipt said $6,450 available on 9/22 and the balance on 9/24. Keep in mind that everything from the home is now inside of a U-Haul where I was packed and ready to head out of state. So, the next several days are spent in a hotel and come Tuesday morning, I received an email that ALL funds are being held until 9/29. I called the customer support number and get nowhere with them as to why.

If I could give Wells Fargo a rating of zero, I would. My experience with their customer service has been nothing short of horrendous. I initially contacted them to dispute an overpayment, and after receiving no follow-up, I called back only to be told by a representative that my claim had been submitted incorrectly by their staff. When I followed up again days later, I was bounced between multiple representatives, repeatedly disconnected, or left on hold indefinitely. The monies were never credited to the bank account. To make matters worse, I was told that no manager was available to assist me. As of September 22, 2026, my issue remains completely unresolved and the account was never credit for the overpayment. This level of incompetence and lack of accountability is unacceptable.

Went into bank WF (have been a customer for 40+ years) and made two separate deposits within two days of each other and they placed a hold on a total greater than 10K for more than 10 days on each deposit. I expedited my complaint since I was transferring from an account I own into WF account I own. They said that the reason was because their was suspicious activity on the account. Called WF and explained the deposits had been removed from the other bank and that there was no reason for the hold. When I logged a complaint it did not nothing to help the money becoming available.

Use Wells fargo if you don't want to be able to touch your own money!! Worst bank ever. My account was compromised and after securing it they're holding my money hostage. Can't get gas, groceries,etc. Can't even access my account to see my money that they won't let me touch.

I’ve been a loyal customer with Wells Fargo since 1985 and I’ve never really had a problem with them until now. I deposited a check and due to the amount they are holding half of it for a total of 11 days. I was told the money was not in the Wells Fargo system, which was a lie, the funds have 100% cleared the other bank. I wrote two checks in good faith, assuming my money would be in my account, which it will not be. The checks that I wrote will bounce because Wells Fargo has kept my money even though the funds have cleared.

My internet service provider is dropping my email address, so I tried to contact my mortgage provider, Wells Fargo, to update my contact information. Wells Fargo aggressively prevents clients from speaking with representatives. Most of their phone trees end in impossible, irrelevant b*llshit. If I did not have a mortgage with them, I certainly would have nothing to do with them. Wells Fargo thinks it can substitute artificial slop for human beings, so I directed them only to send US mail. I take a shower after receiving mail from WF.

At one time I gave you 5 plus stars. Because of the AI answering the phones (which is going to give me a heart attack from stress ) and the customer service agents especially supervisors it's down to a 3. Then we have the "we hold your money for days" when the same transaction takes seconds anywhere else then the lying about it. It's not 1976. We love in a digital world. PayPal and Cash App really are putting it to you and making you look ridiculous when it comes to transfers and refunds especially. You should be embarrassed. Then Every time I call I get some snotty person that tells me something different they every time concerning where my money is. Customer service supervisors are rude and do not listen to anything you have to say then their disputes that's an entirely different story ugh! You think they are solved and they put the same things back on your account 2,3,4,5 times. Crazy....

If I could give them a negative review I would. I've never experienced more frustrating and unnecessary dilemmas with my bank or any Bank ever. The customer service is usually really rude. I spent over an hour and a half on the phone while I'm standing in line trying to trying to process a transaction only to be declined and embarrassed on a almost everyday basis. I've never experienced anything worse in my entire life and I would never recommend them to anybody I know. Worst bank ever

Never in my life have I regretted a decision more than I regret getting a Signify Business Credit Card with this bank. I live in an area where there are no physical banks. I was left on hold for over an hour to pay my credit card balance only to be told that they are unwilling to help me get my online account resolved. The only solution? Drive 3 hours to a physical bank. Unacceptable. I am going to pay my balance and NEVER use this card again. Mark my words. Do NOT partner with this bank. If I had time, I would leave a negative review every day..

I have banked with Wells Fargo for more than 20 years, and after this experience, I am seriously considering ending my relationship with them entirely. I lost my job and fell behind financially, including on a Wells Fargo credit card with a balance of approximately $11,788. I want to be very clear: I am not asking Wells Fargo to erase my debt or let me walk away from what I owe. I have been actively trying to get my finances back into good standing and find a payment arrangement I can realistically maintain.

Worst bank ever. I am so fed up with Wells Fargo. I am losing my apartment now thanks to them. I have been a customer since 2004. Never had any serious issues and then starting yesterday my account became unusable. I mean every debit card purchase gets declined, every ATM withdrawal gets declined, it won't let me send money on Zelle nor make transfers. I have spent since yesterday a total of 11 hours on the phone with wells fargo and customer service as well as the security department keep reassuring me " the card is good to go now, you won't be having any issues" and then ? Yeah it gets declined again. I even tried to use the atm with them on the phone and they say everything is fine on their end yet everything i attempt gets flagged as suspicious from the account. And now I can't pay my rent.

Oh boy if I didn't keep the proof of my $8500 deposit I'd be in the CBS Evening News! The tellers "don't know what happened to it. "Can you call the 800 number on the back of your card mm"? UNACCEPTABLE. It isn't the people, WE BLAME CORPORATE. THEY DON'T PAY THEIR STAFF ADEQUATELY SO TELLER TURNOVER IS HIGH. Two people handle EVERYTHING and it takes a long time on a good day to be "processed". We know Wells Fargo got their ASS handed to them a couple yrs ago with the acct shenanigans. Were I the nuts on the job, I'd be paying EXTRA interest, jumping thru hoops to regain goodwill. This ain't good. Not even a little. Don't bank here.

Wells Fargo is the product of great banks being bought out by banks that don't care about their customers. I had a payout settlement from a highly reputable firm deposited into my account. Wells Fargo holds the money for one week, "to be sure that it is legitimate." I have been a customer of the bank for 25 years and this is how they treat their customers. Truist, here I come.

Wells Fargo Laurel branch is so bad that I have no words. You go there is no one to acknowledge. You feel stupid every time you enter the branch. I was there for notary. Waited 20 minutes and the representative tells me she will not do because I don’t have an account. But we have a business account. After telling she completely refused to do so because I was not on the account. I tried to give her business name but refused. Staff there don’t even know what customer service is.

I have been with Wells Fargo for three years and never had a problem. I have never had a negative balance or a bad check. August 7th, I tried to pull money out of my account by Wells Fargo ATM. I was sent a text asking me if I had tried to withdraw $1,500 and I replied Yes. I received another text saying that I would be able to do so and to try again in one minute.

I had an extremely disappointing experience with Wells Fargo customer service that ultimately resulted in me ending both my business and personal relationships with the bank. I called Wells Fargo simply to request information about a credit limit increase for a specific business purchase. I am a disabled veteran with a hearing impairment and use an assistive device to communicate by telephone. Instead of showing basic professionalism and making a reasonable effort to communicate with me, the representative was rude and openly complained about the inconvenience of my using the assistive device.

I was told I wouldn't have 15 dollar month charge since I am use the account for my disability son. They lied to me. Don't get Wells Fargo or you will not have money in account.

Deposit a check, said it would be available next day. They put a hold saying check with maker which is Merril Lynch 401 k a hardship withdrawal. I call them, verified the check, call Wells Fargo just to tell me they can’t lift it till 10 days. I have been banking with them for over 20 years. People are going through hard times, and that is to pay my mortgage, which it will not be available for in time need it at least two days sooner. They wiped their hands with it and didn’t even give me a parcel of it. They don’t care; use someone else to bank with.

Permanently shut down the drive thru at Columbus Park. Only one teller inside. I watched 4 people walk out. If this is our new normal CB&T here I come.

If I could -5. Lied to about bonus offer. Had a settlement deposited. Holding my money with no explanation. After discussion with the manager. She told me to leave. "There are customers behind you." I wasn’t a customer. So bad. Waxahachie Texas. Horrible!! Been told so many different stories by different employees. You can’t make this up.

I've been with WF for at least 30 years and this will likely be my last. I do not respect the fact that when I call in regarding my bank accounts, personal and business, that I am sent to an offshore call center; and only after putting up with the bot. My husband's ATM card expired in May. It is now July 24th. He didn't realize it as historically, the new card is automatically sent. I called to get a replacement card for him (joint account, one sign on and I manage all these details for us). They insisted on speaking with him. He was loading a moving truck and very busy.

If I could put zero stars I have. This is by far the worst bank. They won't let my mobile deposit go thru cause of of my signature on my check. When I do get my checks. Deposited, I gotta wait 2 days for them to clear. All of my money. If you can choose a different bank. Definitely do so or this bank will screw you.

Wells Fargo is a very rapacious, dishonest, and deceptive banking institution. I live in Minnesota and went to a particular branch in Edina, a suburb of Minneapolis-St Paul. The branch is a small one with two or more employees and a branch manager. It is mainly a walk- in teller site. I had received an offer in February from Wells Fargo promising $2500 if a depositor brought in $250000 of new money.

Unprofessional, rude, and completely unacceptable customer service. I am writing this out of sheer desperation and frustration. Every attempt to resolve my transaction issues has resulted in representatives hanging up the phone on me. There is an absolute lack of basic human interaction, empathy, or competence. Instead of assisting a customer, this bank relies on automated scripts and hostile phone behavior to avoid doing their jobs. I demand that a qualified manager or executive-level representative contact me directly to handle my account transaction without hanging up. Do not bank here if you expect transparency or basic human decency.

Thank you Wells Fargo and thank you Daniel **! Exceptional customer service — patient, knowledgeable, and genuinely caring. Wells Fargo, you set the bar high!