Wells Fargo Reviews

Signed up for a Wells Fargo checking account years ago which I do not use regularly. I made sure to deposit the minimum needed to avoid monthly service fees. They silently began charging me a service fee after burying the notice in monthly statements (I have never overdrawn). They never sent a separate notification and had me agree to the new terms of service. DO NOT USE THEIR SERVICES. There's no telling what new hidden/surprise fees they will charge you and are unwilling to reverse these fees. They are able to steal from you by hiding behind shady rules and practices.

They are the kinds of sorry but never help. Most worthless bank. If you have any money other than paychecks, run far from this bank.

A Volkswagen dealership put me in business with Wells Fargo with an auto loan. The dealership staff were extremely dishonest and told me that a total of more than $10,000 of additional products and services were required in order to get a loan. This was Gurnee Volkswagen. My spouse and I were both present and we were basically kept at the dealership in an effort to confuse and distort information which eventually worked. Horrific experience. After leaving the dealership, we were shaking. We soon realized looking at the documents, they had taken us to the cleaners and inflicted emotional harm on two older adults with severe medical problems.

I had an extremely frustrating and disappointing experience with Wells Fargo during my mortgage loan process. What should have been a straightforward transaction turned into months of wasted time, unnecessary expenses, and poor communication. From the very beginning, I provided all necessary information about the property, including details that should have immediately flagged that the community only accepts FHA loans. Despite this, I was guided down the path of a conventional loan for weeks. This was not a small oversight—it was a fundamental mistake that any competent lender should have caught early in the process.

I've recently opened a checking account with $160,000.00 and within 2 days, these soulless monsters began snide little tricks to hold up any financial obligations I have to meet on a timely basis. After expressing my desire to withdraw my funds and close the account, I was told that my recent spending was erratic and suspicious. Whoever asked for any money advice? Certainly I never did. In essence, they should be shut down and dissolved!

1) 3 bars of music repeated over and over on hold for 30 min. Imagine listening to only 3 bars of la-la-lala-la-la-lala-la...for 30 min over and over - that is the first crazy offensive non-sensitive customer treatment. Then you finally get through and try to ask agent to please allow customers to choose option for no music, and then that never gets fixed, again every year to year every time you call they cannot even provide full song, or option for peace during 30 min holds, or play something else than 3 music bars over and over - that is mental abuse!

One star is actually too much for this branch since Mrs. K. ** left this office! For many years my wife and I have been a customer at this Branch and knew Mrs. Karina ** since she starting to work at this office, a person we trusted, when we lived in Boston and She was our preferred Banker!! Since she left this Branch, service became a joke, unprofessional worker took over handling our account and being very rude on the phone with me, interrupted me while talking to her, when she complained about my wife's email she received after writing my wife a FORM letter, like we were customers NOT KNOWING the rules, regulations and bank agreements!! We are really not appreciating this kind of treatment and we are appalled how this ended! This Branch is going down like a sinking ship, with the kind of service been provided from now on!!

I have to agree that Wells Fargo has terrible customer service and overall attitude. I have been with them since 2010 and had 5 credit cards with stolen identity. Twice fraudulent charges were on my card when my card was being mailed to me. It seems like it's an inside job. When you call for customer service, be prepared for an hour long phone call and hope your problem gets resolved. They have terrible rates for loans and overall just don't seem to care about you the customer. So sad.

Representative Jackie from the Second Level of Escalations loses her patience with the customer very easily; adapting a defiant tone, she quickly issues a "yes or no" ultimatum regarding her proposal—which defeats the very purpose of the conciliation being sought. A terrible employee.

Wells Fargo is garbage -- worst customer service and interest rates.