Ashley Furniture Reviews

We had a great experience at Ashley in Brantford Ontario with the knowledgeable staff and service that we received. The staff made sure we were satisfied with the service and the purchase. Willing to work with us and remaining open longer in the store hours. I will be a repeat customer in the future to this location. Bruce, Marlene **

We had a fantastic experience at the Ashley Furniture Vancouver store, thanks to Soheil. He is incredibly knowledgeable and truly passionate about what he does. From the moment we arrived, he took the time to understand our needs and patiently guided us through the showroom. What really stood out was how he personally accompanied us across the store to help us find furniture that perfectly matched our dining table set. His recommendations were thoughtful, practical, and well-matched to our style and space. Soheil’s communication skills are excellent—he listened carefully, explained options clearly, and made the entire process smooth and stress-free. His enthusiasm, professionalism, and customer-focused approach made our shopping experience enjoyable and productive. We truly appreciate his help and highly recommend Soheil to anyone looking for exceptional service at Ashley Furniture. Thank you, Soheil, for going above and beyond!

I had a really awesome experience with Kristen ** at Ashley Furniture in Greenville, SC. She took the time to walk me through the financing in a way that actually made sense and helped me choose an option that felt comfortable for me. I appreciated her being straightforward, patient and honest. She genuinely cares about doing right by her customers. I will definitely be recommending Kristen and Ashley Furniture! — MJ **

Had a wonderful experience at Ashley Homestore in Plattsburgh NY recently. Went in to purchase 2 rocker recliner chairs. Our sales associate, DJ, was super helpful. He showed us several models. My wife and I narrowed it down, but we wanted to check out one other store first. The other store didn't have anything better, and when we went back to Ashley's, DJ remembered everything we had originally discussed--even more so than I could remember! He knew exactly what chairs my wife wanted! Very pleased with the customer service and his great attention to detail. And he didn't pressure us at all! Thank you DJ--it was a pleasure!

Fort Smith store sales, Eran **, was wonderful! I need a whole body massage chair for medical reason. Unable to personally come to the store, Eran took multiple photos of the actual chair, using his personal phone. He also did a 'test drive' explaining how he felt after 15 minutes using the chair. He suggested using it before bed to help you sleep. (Which was very helpful!) Most people simply refer you to the store website, indicating they do not care about the customer. Eran's your personal shopper, looking out for your best interest. He didn't try to sale the highest priced chair either. The chair will be delivered to my house in 4 business days. Amazing! Regardless where you live, call Eran ** at Fort Smith, let him be your personal shopper!

I spent a lot of money for Stearns & Foster mattress and within a year it sunk in on my husband side and my side. Called Customer Service and they sent someone out twice and said they could not do anything about the problem because it didn’t sync enough. Meanwhile, our backs are bothering us. We ended up getting rid of the mattress and replacing it with another, I would never buy anything from Ashley Furniture again.

I wish I could leave less than one star more like a negative one at least. Shayun at the Jacksons Tennessee store is a great salesperson. She is the only thing that is saving Ashley Furniture store. I ordered my furniture and it was supposed to be delivered two and a half weeks ago. I have received several text messages and emails about the delivery. Only half of the furniture was delivered on time the other half was supposed to be delivered the following Saturday that Friday the furniture store called and said the furniture was never put on to be delivered so then they changed it to Wednesday.

Here’s the revised ending worked into the review: My experience with Ashley HomeStore has been beyond frustrating. I have been dealing with damaged and dirty furniture issues when all I wanted was furniture that was clean, complete, and not damaged upon delivery. The McDonough, GA location was extremely unprofessional throughout the process. I was specifically told that I could go to any Ashley location for a re-selection, but when I followed those instructions, I was accused of “arguing” with staff simply for trying to resolve the issue based on what I had already been told.

I would like to keep in mind that businesses experience delays, but this is frustrating. I ordered furniture in March, and I've been waiting on a piece for two months. What's doubly frustrating is that Ashley won't just simply offer me a full refund that I can use at another vendor. The company wants my money and my time and that is just a poor business practice. Release me to move on to a company who can satisfy my order.

It began with the store misrepresenting the furniture sold to me to the delivering of defective pieces to find they will not replace with new items. So now after only two weeks with multiple conversations two brand new pieces of furniture will be fixed not replaced. Who wants to make a purchase to find out that trust, quality, professionalism, confidence, and reliance in Ashley Furniture does not exist. I made a huge mistake trusting this company.