Bob's Discount Furniture Reviews

Thank you Bob's Discount Furniture for the prompt movers you sent to deliver and assemble my newly purchased furniture. Junior and assistant was mannerable, and professional when asked questions. Your movers are careful and knowledgeable. B. ** and family.

Bob's in Cockeysville was a very pleasant experience! As soon as we walked in to their big, bright, beautiful store we were greeted by the manager who introduced himself as Ron. He was welcoming & we were immediately introduced to a sales associate named Keisha. Keisha took her time to ask questions walked us around & with her assistance my Daughter & her fiancé found the perfect living room set! The check out was fast & all in all a great experience!!

I had some issues with my order in Cincinnati. However the assistant manager, Randa gave me the most wonderful customer service and resolved everything and smiled the whole time! I can only say she is one if the BEST managers I have ever interacted with in any retail setting. She is a gem!!!!

Just wanted to recognize the outstanding customer support extended by Ron and Monica, managers at the Hunt Valley store. We had an issue with the extended warranty for our sofa, and Ron, in particular, advocated on our behalf and secured a satisfactory resolution. We are grateful that some people, like Ron and Monica, still prioritize doing the right thing.

Excellent service and top quality and great price for dinning room table and chairs, was pleasantly surprised and completely satisfied with beginning to the end from initial online shopping. Always provided updated information on delivery and on time and clean up. Thank you

Store is great. Delivery team was great. Getting my stuff delivered...nightmare fuel, 48 hours before my delivery (11th) they sent me a confirmation email.... Then canceled my delivery for the 13th because they needed to verify my identity...again as they already did it in store and according to customer support the ONLY way to verify my identity was to drive to a Bob's store which is 2 hours from me. The store manager got that reversed without me having to drive down and was told they got it back on the schedule for the 13th. Next morning (12th) they canceled my delivery again and rescheduled it for JUNE 10th. Had to spend all day on the 12th getting them to fix it.. By 2pm they had it fixed.... By 3pm, guesses anyone, they canceled again. Spent the rest of the day trying to get it fixed and at the end the best I got was "we will see."

I purchased a complete bedroom set. The customer services is awful, rude. The sales person didn't add the men's chest, therefore that came in a month later. The foot head of the bed was damaged and I haven't received my replacement, because the drivers cant find my apartment, but they have been to my apartment 3 times. One was to delivery my mom's recliner which broke the same day. They don't wait the 15 minutes. They were to credit me 100$ I still haven't seen the credit and it's been 2 billing cycle. I ordered some lamps in March. They will be here on 8/14/26. My coworkers bedroom and sofas were damaged by the drivers. They don't care about their customers/I will not be going there anymore after 25 years of me given them my business. They don't value their customer. I give them a ZERO.

Bob's is a spectacular furniture store. The prices are much below the competition and salespeople are helpful.

I purchased the Goof Proof Protection package. Bob's Furniture hires out to a 3rd party, however, the people I try and deal with are nonexistent. I have a claim filed and cannot get a response or an answer on my claim. I'm disappointed that Bob's Furniture does not check out these companies before handing over their business. IT'S A SCAM! Not a happy customer.

I’m honestly very disappointed with my experience with Bob’s Furniture, especially when it comes to their warranty coverage. When I purchased my couch, I also paid extra for the protection plan thinking it would actually help in situations like stains and everyday use. I have a two-year-old at home, so spills and messes are normal, and that’s exactly why I agreed to the coverage in the first place.