Nebraska Furniture Mart Reviews

Yesterday was our delivery day. The "trusted delivery partner" consisted of two non-English speaking, adolescent-looking young men wearing pants slung down below their underwear who arrived in a plain white truck. No introduction, no indication of what company they were with. They mostly ignored me when I spoke to them or asked questions. They were shockingly rough with our items - slamming the new chest freezer so hard into my garage wall that it knocked off two (heavy!) frames from an adjacent wall inside, breaking one of the frames. I caught them violently (as in, hard enough to move the 21 cubic foot chest freezer several inches back and forth) yanking and tugging one of the freezer door handles as they tried to put it together - it seems they installed it upside-down. Instead of removing it and installing it correctly, they yanked it into place and said "it's fine".

When removing my old washer, one boy indicated I needed to bring him some towels. They did not bring a bucket or towels to catch any water while disconnecting the water hose. I was left to clean the massive puddle left on the floor - he was going to merely install the new washer over the top of it! After shoving my dryer into the wall and bending the vent hose (to make room for the new washer, ostensibly), he then hooked up my new washing machine and got a test cycle going. They were about to leave when my husband realized the laundry room was flooding. Water was gushing everywhere. One boy said, in broken English, "the problem is your house". The other quickly said, "your drain is bad. Call a plumber."

I had just washed a load of clothes that morning in my old machine. I could not believe my drain was suddenly clogged or that this could be diagnosed so quickly and casually without even looking at *anything*. I was also gobsmacked that the first - and only - option was for me to spend hundreds on an emergency plumbing call. No call to a tech, no urgency, no concern.

As my husband and I frantically cleaned up the mess, I told him I needed to call NFM and figure this out before they left. In very broken English, the boys conveyed they had deliveries to make, could not stay, but that someone would call me in ten minutes. I did get a call from a woman calling from a number labeled "Mrs. B's". She said started by repeating what the boys had said - my drain was clogged and I needed a plumber. I told her I wanted an actual tech to come out and look at this, especially since I had done a load of laundry in my old machine just hours before. She said she would have a tech call me "right away". That was at 2:40 yesterday afternoon.

It is now 5am. I am drinking coffee and staring at a useless new washing machine, half dozen sopping wet beach towels, a freezer with an upside-down handle and many little dings from being handled so roughly, a broken art frame..and no call. Nothing. Nebraska Furniture Mart's "trusted delivery partners" are giving them a very bad name. As of this writing, I cannot recommend having anything delivered. I will update if I am ever able to resolve this with them. Be aware that paying for installation does not mean an *installer* will come. It just means two kids off the street may show up and manhandle your items (both those they deliver and those already in your home). I am SHOCKED this company stays in business.

We spent 3 hours on the phone trying to make a payment, finally told after speaking to multiple people that we had to come in person. Not happening. They threatened us with repo of our 60-inch budget TVso they’ll drive 90 minutes to repo a budget TV. Funny, they can drive 90 minutes to repo a TV but can’t take a payment over the phone? Such a waste of time and it’s still not resolved. We are spending our money elsewhere.

After several attempts of reaching out to customer service (the refused to help) we finally got two orders of replacement cushions. I'm trying to avoid sitting on the cushion because I don't want it to tear again but it's starting to tear again. NFM refused to allow me to return the furniture. They sell garbage and you get stuck with it. Also, in between the orders of the cushion I had to cover up the gaping, unsightly tear. It's an expensive eyesore.

8. If NFM is reading this, I will NEVER return to your store!

I called customer service on 12/19 after learning about this. I explained that we paid for delivery on that day and that if they mishandled the truck, they should make it right by delivering the furniture the next day, not whenever they choose. I was met by a customer service representative who did not care and said, "It is what it is, and that's the delivery section's problem." My elderly mother has now been without furniture for over a week. I will never purchase anything from NFM again.