Tempur-Pedic Reviews

This is my second Tempurpedic and while the first one years ago was decent though did not help my wife's back much the current one is a different story and we had to add a topper for my wife to be able to sleep on it and get in and out of the bed. There were also issues with the remote and a few other minor issues early on that were taken care of. Last night I started the massage unit on the bed at app 11 PM and woke up around 1 AM and noticed the massage was still running. (It is supposed to automatically shut off after 30 minutes.) There was a strong acrid (chemical) smoke and I traced it to the massage unit under my mattress. I tried to shut it off, but it would not shut off. I unplugged it and waited then plugged it back in. It immediately started back up. I unplugged it again (but this means no functions work on the bed now).

Avoid this company!! I've had two mattresses with the same sagging issue, When I tried to use the warranty, they refused to honor it. They are not a reputable company and play games with the warranty.

I started out with a different brand mattress. That one didn't work out (although it is was better than what I have now Tempur-Pedic Adapt Pro Firm). I could not return it... Tempur-Pedic company kept sending me these scripted emails telling to do this or do that. Nothing worked. So then they suggested I purchase a topper. I didn't know they had a no return policy on that. They sent me a 3" but I wanted either a 1 1/2 or 2' topper. can't return it. Then the last guy I emailed suggested "I've attached our return policy, which states that personal items such as toppers, pillows, and sheets are non-returnable. If you end up not liking them, you may discard them using your own discretion or donate them to a local charity. Let me know if you have any other questions." Then suggested I learn how to sleep in a different position, I am a side and stomach sleeper.

I got the air bladder mattress, I thought it was a good buy, but the downside is the bladder fails before the warranty’s up and they will fight you like an insurance company not to honor their bed. I bought the mattress and bed at the same time, I even had to pre-order, 8 years later I filed a claim. They said, "Your foundation is no good, and you have to have a receipt." The wording for warranty shady words they use like RECOMMEND instead of required and SHOULD instead of shall, the authorized dealers let me buy the foundation knowing it would void warranty, lol ridiculous. Do better.

I’ve been dealing with chronic lower back pain for quite some time, even after years of trying alternative care methods. I’d been sleeping on the same mattress for 15 years and thought it might be time to replace it in hopes of resolving my back pain. After researching extensively and testing various firmness levels in-store, we decided to invest in a king-size Tempur-ProAdapt Medium Hybrid Mattress. Unfortunately, after just two months, it became clear that the medium hybrid mattress was a bit on the soft size for us and did not help alleviate my back pain.

With an upcoming surgery we decided a Tempur-Pedic adjustable bed would be perfect. We chose soft with the cooling top. I wish I could throw it in the trash. It NEVER got soft so it feels like I am sleeping on a cement floor. This was purchased spring/summer 2024. I now have soooo many body aches and cannot sleep at all often going into the guest bedroom. We got all the bells and whistles. It has the smart track AI app. Remote to adjust. Lights. But the mattress is the hardest soft bed I have EVER been on. We have ordered a topper hoping it will help. If you like cement firmness then it appears soft will work too. REGRET.

Hi, having had my very expensive Tempur-Pedic bed for about 7-8 years I have to swear it's the worst bed I've ever been in! The worst. If you are thinking of a Tempur-Pedic, don't! Save your money and go conventional! It will literally save your back and bank. The first problem is, you can't flip them. There's only one side! I found the bed to get too hot, and the memory foam lost its "memory"! So, it didn't take long before we had to sleep it whole night after night because the bed lost its memory while we lost our much-needed sleep.

My mattress is only 2 years old and now has indentations on where we sleep. Tempur-Pedic won't honor the warranty even with pictures that there is obvious sagging. We wake up to hip pain daily. Do not buy from this company!

I ordered a mattress directly from the Tempur Pedic website on Black Friday. The mattress was discounted roughly 30%. After receiving the mattress and sleeping on it for 4 nights I decided it was too hard and I wanted to exchange for the softer version. I was told by Tempur Pedic that the mattress was on final sale and can’t be returned or exchanged. I did not see this message anywhere when purchasing. I only knew it was a Black Friday deal. I’m willing to pay any exchange fee or difference in cost for l a new mattress. I told tempur pedic I will pay any fees to get the mattress that we want. They said no and are not willing to work with me. It is a $3,900 mattress that I can’t sleep on. Please help make this right.

TEMPUR-LUXE breeze° 2019 13" Soft Mattress. Was told it would help my lower back pain and I went with the firm version to avoid any soft spots. I've had it for 3 1/2 years. It started to sag in the middle on year 3 and I just filed the claim. First was rejected because of the stain. I had spill water on it when I took the photo. Resend photo without the wet spot. Rejected need to show at lease a 3/4in indention. Was told to take a photo with a quarter next to a straight bar to show how deep the indention was. These bed have memory foam that covers the supporting mattress. A quarter does not have enough weight to show anything. This is a very unfair way of determine a indention into a foam top mattress.