Comfort Keepers Reviews

Can’t recommend Chiky **, our coordinator Enough! She is caring, competent and committed to getting you the quality home care you require. Responds quickly and is attentive to all of your details.

Jamie S. from the Lady Lakes Office was wonderful, hardworking, friendly, we'd have her back in our home without hesitation. I would recommend her to anyone I know.

Heidi is prompt and helps me with figuring out how to meet my goals for the day. She is kind, cheerful and caring. She comes up with great ideas to stimulate my interest and productivity. She helps me with difficult tasks and personal growth. Her good sense of humor smooths out the rough spots in the day.

Incredible staff that really cares. Our experience and the service Comfort Keepers provide have made such a difference in the quality of life for our mother. They go far above expectations and seem to enjoy bringing joy. The best part is their ability to expose mom to social interaction such as plays and other events age appropriate.

The manager Dawn & new caregiver has secretly videotaped me in my mom's home without consent. I'm a CNA & know HIPAA law & this caregiver Laundra has no experience. So when I've explained the law if boundaries not using my groceries for my mom & cause a very hostile environment she just says she doesn't care coz Management Dawn knows what she's doing to me. They don't go by the legal parts of the business which is why they have a 1 star rating

We had Comfort Keepers all set to come care for a parent in hospice. After two in person meetings and confirmations, on the FIRST night, our care worker did not show up, bother to call us, or adequately explain herself. Her supervisor called us after she was already late and claimed that her care workers "navigation didn't work" but yet, no one called to ask for directions, which would have been simple enough. The care worker apparently decided to head back to her own home and the supervisor's explanation was basically a verbal "shoulder shrug." After 50 minutes with no real answers, we canceled the night and every night after. You may not have a choice in getting support, but be wary. This company made a difficult situation enormously more stressful. All we wanted was for someone to show up.

It’s an odd place to work, I’ve been working 90 hours a week as a live in caregiver yet the company refuses to pay me for the hours I work. And even instructed me to clock out while I was still working. Scandalous!

However, no matter how excellent the office staff are it is the Caregivers that work daily with the clients. From my experiences with caregivers, they take their responsibilities seriously and perform at an elevated level of expectations. Over the years I’ve had several caregivers, and Betty J. is my current caregiver.

Comfort Keepers has provided me with a caregiver, (Sierra), who was everything I wanted. She is always punctual, efficient, caring and is a credit to your profession. She has always provided me with the best mental and physical care. She challenges me, but only as much as I can do. She helps me, always. There is not a day that goes by that I don't want her here helping me. I am becoming more and more independent with her help. I feel incredibly fortunate to have her in my life, It's not every day that you meet someone special like her. Thank you for providing her to me. -TK in Buffalo

I'm about partially disabled veteran and I use Comfort Keepers and my assistant, Andrea that is assigned to me is an excellent person! She helps me around the house but the big thing is she takes me shopping and she is a generally nice person!

I needed a ride for a surgery that I had the other day and chose Comfort Keepers. So happy that I did. It was worry-free. The driver that I had went above and beyond that took me to the hospital and made me feel at ease the whole time to the hospital staying till my surgery was over and then taking me home. I would highly recommend Comfort Keepers for these types of needs. That is why I gave a 5-star review.

Having someone come into my home that we can trust as well as having all our needs met is beyond requirements. We had another company but Comfort Keepers is far superior. If you need assistance. Please do not even consider any other company as they are the BEST.

On August 22nd, 2025 we had a visit with Jessica from the Stroudsburg office, come out to do the initial intake with my Mom, the company sounded wonderful and my Mom signed the contract and gave them a check. We were told that we would hear back from them when they schedule a perfect fit for my Mom's needs, within the week, my Mom wanted Mon, Wed, Fri 4 hr days. I became the contact person for the phone calls. I had spoken with Amy, and she said that Beth would be in touch with me, still have never heard from Beth. I called back a few days later and spoke with Natasha, who informed me that she was the scheduling coordinator, and she was trying to find a good fit for my Mom.

Our Comfort Keeper took good care of us. Her services were more than we expected. She instilled confidence. No need was too much for her. She was kind, pleasant, and easy to work with, and she had a lot of practical wisdom. We requested her services several times.

Kishwar ** has been a wonderful caregiver. She is very thoughtful and caring. I would say that she is the best. She is flexible with her schedule and is always on time. I would recommend her to anyone that needs a caregiver.

Do not use this company no matter what situation you are. Rude caregivers who either don't show up or forever late with terrible attitudes. When you call the agency they do nothing about. You are lucky if they don't cancel a shift 30 min before it starts. These are caregivers who would show up 40 mins late. Sit in their car on the phone when she is already late. They are just horrible to deal with.

Terrible. Will hire anybody. If you do have a caregiver from them please watch safely. Please take my advice. Sometimes due to life, working and responsibilities it's difficult to watch it all... Please be careful. Any paperwork that is signed be there to witness. Some people are dishonest and will do anything for money especially when dealing with elderly people.

They literally charged my credit card without authorization for services provided to my mother. When I reached out to Comfort Keepers they initially admitted that they had no permission to charge me and days later changed their mind. Not sure what they told my credit card 'cause credit card refused my challenge to the charge. Thieves!!!

Inconsistent caregiving, no management involvement once the caregiver is positioned in the home. Horrible service. DO NOT USE THEM. They provided the worse care for my senior father who has MS and served his country honorably, taking in VA dollars but not providing care. Most frustrating is that staff do not show up to work, sleep on the job, and management is unresponsive to complaints.

Hendersen, Lucy, Mike and Samuel are my husband's caregivers. We love them. They are kind, respectful, caring and all around fantastic. I could not asked for better people and we are very lucky to have them….

I would like to thank a wonderful employee Natasha for the excellent care and concern given to our family member. Such a personal and kind spirit. The care given and concern was comforting. It put our family's mind at ease. Thank you, Natasha for making our experience a easy journey .

Comfort Keepers Florida was willing to work with me to send the same caregiver whenever possible to reduce the instances of confusion or lack of recognition that my Mom may experience. They hire dedicated & loyal caregivers (we have had the same, wonderful caregiver Tracey B for the past 3 years). My Mom could be stubborn at times, but Tracey is able to calmly talk to & encourage her or patiently wait until a later time to accomplish the required task(s). I greatly appreciate the compassionate and gentle care provided to my Mom by Tracey. I have found Comfort Keepers Florida to be flexible, reliable and hire compassionate caregivers. Monique H - customer/client

Working with this company has been one of the biggest mistakes I have made. In our experience, the caretakers are untrained, uncommitted and unreliable (do not show up on time - if at al). There is not a single point of contact for troubleshooting problems so no one seems to care to fix the situation. The caretaker match seems based more on schedule than on personality, etc. There appears to be a retention issue as well with employees.

Unfortunately, Nancy could not remember passwords for her email and iPad access. I requested I hire that caregiver to visit Nancy on a one time basis to get Nancy working on her iPad. I agreed to pay for that visit on September 4 as I am Nancy's Power of Attorney.

“Comfort Keepers in Connecticut make many promises but fail to deliver. We had four caregivers assigned to my 94-year-old father-in-law, and none were capable of handling the job. They were either untrained or not physically strong enough. The last caregiver, the fourth one, arrived late and left after just 30 minutes. She did not return as promised three days later. The management seems to lack communication with its employees.”

Have found them not reliable. They have cancelled their care several times at the last minute. Would not recommend them. They expect 2 times per week minimum of 3 hours and not allowed to cancel within 24 hours but yet they can cancel on you.

Company short on compassion and long on rules. I could never recommend this company. Would not work with family. Was not helpful to needs and honestly did not seem to care. Money was the top concern for them.

Our main caretaker is Kim C. In Traverse City, MI. She has been GREAT! Local office is not that great as we have had some problems with scheduling. Everyone has been very pleasant and helpful. Would recommend.

My mother was recently discharged from a rehabilitation center and we were in a hurry to get home healthcare. They were very prompt to schedule an in home assessment which we were happy with the availability of the time frame, however on the date of the appointment they never showed up nor did they call to cancel or reschedule. We called them to ask what had happened and the receptionist just took our info and said she would reach out to the person in charge, almost an hour later still no call back and when we called back yet again she said she would reach out again but several hours later still nothing. I guess some places just don’t want the business nor do they care about the individual as they say they do. They waisted out time and we have now moved on to other agencies who will show up on time and keep the appointment.

Nadia ** goes way out of her way for my mother. She does so many tasks for her and is helpful and kind to her in so many ways. My Mom only wants Nadia to care for her! She is always there to listen to my mother's problems and concerns and is very compassionate to her! Thank you so much Nadia for everything you do! Paul **

I requested that they assign the same person to me, But they send me whoever they have. Strangers just show up. I have a set routine that I have to go through with a new person. Instead of Helping, their attitude is OH WELL.

My friend was diagnosed with Pancreatic cancer in May of 2021. The point came when she needed part-time care at home which progressed to 24-7 care. I contracted with the Comfort Keepers Greenfield WI location for the part-time care and extended the contract when the need for 24-7 care was evident. While the part-time care was adequate, they are ill prepared to meet the demands of full-time care. The care provided by two of the four staff was appalling. A person dying of cancer should be provided with compassionate care and not be ridiculed and left alone for two hours at a time. I know this happened because I installed surveillance cameras and the footage I viewed was at times shocking. I would steer clear of Comfort Keepers for any fulltime care needs. Contact me at ** if you would like to hear the full story.

When notified comfort keepers that Caregiver did not show… They stated no one was scheduled! Family Not notified. Quadriplegic left unattended for hours. No food nor drinks!!! They showed no concern!!

Some caregivers sit and do nothing. I think that the commercials on tv give their employees the idea is that you comb their hair and help them pick a flower from their garden???

Upon talking with their care coordinator in Michigan, she seemed so sure they had care options and they would coordinate everything and make it easy for those of us as the POA. They cannot get us in for an assessment for several weeks, I figured this must have been because they were busy. What I eventually learned in the few months that we were attempting to get care for my father, was that they cannot keep people on staff and they frequently lie to their customers. The first lie came directly from someone who is supposed to be providing care for my father. She would say she was at the farm when actually she was not. There were two different recordings that show she was not there when she was clocked in. I was then billed for additional hours which made me mad.

If you are reading this review I assume you are looking for assistance for a loved one. That being said I would HIGHLY DISCOURAGE you from using Comfort Keepers of Fort Myers. My father in law is 93 years old and suffers from early on set dementia. We were looking for an agency that would help us in the mornings. We needed someone to come each morning, get him up from bed, assist him in getting to the bathroom, change his night diaper and feed him. My husband and I trusted that the employees from Comfort Keepers would care for him as they would their own loved one. He only eats breakfast and dinner so it is crucial that he eats both meals. Instead they didn’t feed him for the 3 days!!! On the third day, he was so weak he fell. We found him on the floor of his apartment in pain, bruised from head to toe and unable to get up.

My daughter went away for 5 days. She is the caretaker of her grandmother who is 100 years old. She had previously used Comfort Keepers and was ok with them. Well the girl that came did not give Mom-Mom her medicine for 4 days! She is now in the hospital! The girl also left 2 hours early and did not show up the next day and we were not notified. This is absolutely unacceptable! Never again!

My girlfriend of 12 years has early Dementia/Alzt... She is 62 and has become impaired to the point she needs care when I am at work. We have used Visiting Angels for the last few years and have whittled our way through any problems that arose. Recently we needed to find care from 6am to 4pm Mon-Tues and 6am - 9am Wed-Thurs-Fri. Visiting angels could not fill these hours and told us up front that they couldn't. Comfort Keepers however eagerly claimed they could fill the time slots. The first day they brought the caregiver to meet us I knew she was not a match but I kept my mouth shut to the rest of the family and thought to give it a chance.

Our family has been working with Comfort Keepers for the past few years. When we first started receiving services from them the contact person was knowledgeable and communicated well if there were changes in staffing, concerns, etc. She addressed concerns we had with staff and wanted to know how they worked with my mother. However, after she left we have had to deal with so much incompetence in both the management and staff. They clearly have no idea of how to address concerns with staff and are not knowledgeable about people with dementia and what is in their best interest.

We've been dealing with Comfort Keepers for over 3 yrs now. There's been many times an agent has not shown up and they are often late. My relative is now in his end of life and the care level has increased. They need to send in help 4 times a day including one bedtime shift to assist my senior to bed. They've given us nothing but problems since the new shifts. Just last night they were over 2 hours late, only arriving at 10 pm for a very frail and elderly man who simply wanted to go to bed. It took over a dozen phone calls to their hotline and 2 hours to get them to do their jobs. The agent answering the phone was rude, and eventually stopped taking the calls without giving us any information as to what was happening and why they were not sending someone to help. I felt ready to explode with frustration at their lack of help and compassion. I would not recommend them at all and I truly think our seniors deserve better than this company.