Rexton Hearing Aids Reviews

I purchased a set of "high quality" Rexton hearing aids from Costco 3.5 yrs ago. They cost approximately $3k, a lot of money for most people I know but I wanted good ones so I paid it. They needed constant adjustments and were replaced a year a half later. These have also been readjusted a few times and for the past 3 months they have been acting up. Costco said they can't help me because the warranty expired, Rexton said Costco can send them in for an exception repair but I've had to go between them for months and Rexton will not help me. I've asked for this to be escalated and they refuse to let me speak with a manager. Costco relies on the manufacturer to fix it and Rexton won't. Bottom line: Do not buy from or use companies who do not properly and consistently provide customer service in order to satisfy the client.

Worked ok for a year then the issues started. Aids would just stop working. I'm using loaners now and they have a battery life of 3 hours. Hopefully they will get mine straightened out. 1400.00 is no joke.

I have a pair of Rexton in-the-canal hearing aids that I purchased at Costco. Over the last eighteen months, I have had numerous problems with them that have caused me to have hearing aids that don't function, hearing aids that lose connectivity with my phone regularly and cannot be reconnected resulting in periods of diminished hearing and excessive 30 minute trips to Costco (three trips in the last seven days). I have had one replaced after refusing to have it "repaired" one more time, another sent out for repair that was delayed because the needed parts were unavailable, and countless visits to the Costco Hearing Center for technical help.

I have Rexton BICORE LI right and left. Sound is OK, but the cable that connects the battery and the ear is too short. I complained about it, but was told that size 4 is the longest coil. The battery compartment still shows a bit above the ear when viewed from the front. Disappointing and so easily fixable for such a small issue.

Been shopping earnestly to find the best value in hearing aids. Rexton (Costco) is okay, not great. Can't stream audio unless you have the right phone, the options are few. Another brand I've tried can stream with anything Bluetooth. Audicus Omni. Sound with Audicus is much much better. Way more natural.

I lost my original Kirkland hearing aids which worked absolutely fine. The Costco rep recommended I upgrade to the Rexton hearing aids. BIG MISTAKE. The sound is terrible, very hollow and tinny but that's not the worst part. When I place the hearing aids into the charger they emit a very high pitch whistle. It drives my family crazy including the dog. It has gotten to the point where I no longer use them since charging causes so much aggravation. For $2000 I expected these things to work properly. Unfortunately, my warranty expired by one month or I would have returned them to Costco and DEMANDED my hard-earned money back. I contacted Rexton support and got a ** answer. Make sure the charger is plugged in and the appropriate charging lights are lit. So now what? The charger is plugged in and the appropriate charging lights are lit but they still whistle. I rate the hearing aids a one star and support a 0 star.

who more likely need hearing aids, also wear glasses.

I purchased a Rexton hearing Aid from Costco recommended by their specialist. I had to go back to Costco numerous times for adjustment and once it was sent to the company for repair which took a week, and even thereafter, the problem never resolved. On April 25th the hearing aid was sent back to company for 2nd repair, and today is over three weeks and it has not been returned. In the past 10 days, Costco keeps telling me different stories, and there is no way that I can contact Rexton, because the purchase was thru Costco. Interestingly enough, orders from Costco for new customers from Rexton arrive within 2 weeks!!!. It is very disturbing, and I don't know how long more I need to wait until the hearing aid arrives to Costco????

Purchased Rexton M-CORE R-LI at Costco. Wonderful! Best I ever had-at first. Then after about two weeks the left one shut off. Checked for ear wax. Not the problem. Recharged aid and all was well for about a week then off again, recharged and back in business. Talked to people at Costco and they insisted it had to be ear wax. I explained what I experienced but they insisted it had to be ear wax. I learned that if the aid was in the charger long enough for the green light to come of was all that was needed for the aid to come back on. Then both aids started switching off at the same time and much more often. Costco still kept insisting it had to be ear wax. I wear a glucose monitor which I was blaming for the problem until I got a phone call and both aids shut off at the same time the phone started ringing. Both aids shut off together at the same instance my monitor sent an alert to my phone.

I have the mini Rexton hearing aids and have had issues with the left one turning off randomly. Costco sent it back and I was given a new one. Same problem. They tried to push issues off on "it's your Android phone." Today Costco gave me the Rexton support number. Guess what...this is a known software bug that may or may never be fixed. Now I'm stuck with a product that works about 50% of the time.