ADT Reviews

I had a different provider when I was living in New York and I tried to transfer it over here. But they gave me the most difficult time and were very unreliable. My sister has had ADT for a while and told me to go with them. And I did. They were here the very next day and put up the equipment. It’s going to be almost a year now since I went with them. I have had to call ADT and they've been excellent. They've been very professional and kind, and I appreciate the service that I've been provided with. I was getting new windows put in and I needed the alarm that was on the window changed. It is very simple but the windows are different from what they were before. I have to give Endurance a call so they can have a technician come in and get it done the proper way.

​I am writing to formally submit feedback regarding a recent customer service experience that began with severe frustration but ended in an exceptional outcome, entirely due to the efforts of Account Manager Sharon H. ​I recently noticed an unexpected repair charge on my bank account for an ADT service visit. Not only was this charge applied without prior notice, but the cost of the replacement equipment was also noticeably higher than standard market value. As a loyal customer of over six years with multiple active accounts, I was extremely disappointed.

I'm living alone right now, so I thought it was the right time to get a security system. ADT was recommended by a friend of mine and her husband who have ADT. They've had it for a couple of years now. The original person that installed everything was absolutely wonderful. He was here for quite a while. I had many windows that had to be taken care of and that took quite a while. He did a fine job. There was no mess. He explained everything to me. I knew exactly what was going to happen and how to operate the system. I am an older person and he made it very easy for me to understand. The whole system is easy.

We got the security system from ADT when we moved to this house and it’s been at least 20 years. When I was having problems with my front door camera bell and it wasn't working properly, I called ADT. Although they tried to have me troubleshoot it, I'm not the most tech-savvy person, so I asked them to send somebody out. They said I might incur a charge, and I said it's either incur a charge or the system stops working. It turned out that they didn't charge me. The representative was very nice, on time, friendly, courteous, and explained everything he was doing and why he was doing it. I've accidentally tripped the alarm a couple of times, and ADT called me right away to verify my identity. We turned off the alarm and life was good.

I'm very happy with ADT. They have been very good. The initial guy that I talked to said he thought he would be able to use most of the stuff that Optimum had in my house. The guys who came out said it was all obsolete and couldn't use any of it. That was thousands of dollars more than I expected. It was an upsell. At the end of the day, I agreed to it. We bought it. Also, ADT assumed that I would do monthly payments but I never said that. We had a lot of trouble getting them to stop trying to get me to sign a contract that was incorrect. Finally, I got some senior people involved and they got it fixed. We now just pay ADT for monitoring because we paid cash for all the installation and equipment. But I like the products they have and the monitoring.

Very disappointing experience—please read the contract carefully before signing up with ADT. Within my first two months, I experienced equipment problems, poor communication, and two canceled technician appointments. I was never notified of either cancellation; I only found out after calling myself. I had set aside time for appointments that never happened. A technician eventually resolved the original issue, but afterward, the system displayed “bypass” when arming, raising further concerns about whether my home was properly protected.

I had ADT 2013-2026. My house caught on fire and it took them 20mins to call when detecting the fire. After the fire we had to cancel the subscription due to the damaged to the house and they still charged me for another month of service that I didn’t need and since my account was closed they can’t refund the money..

In my experience, ADT LLC does not allow cancellation after contract completion, and continues to charge when providing no service. Despite my multiple phone call attempts requesting cancellation, they simple hang up on me. Even when services were provided on contract, they were pretty mediocre.

ADT is the worst company with whom I have ever done business. I paid them for a service. Following that fee, they sent what I thought were ADT installers to my new home to install the equipment, however, they were actually with a third party called Safe Streets. Safe Streets were sales people dressed as technicians. The paperwork I thought I was signing for ADT was actually locking me in to a 36 month contract with them and they up charged me $1000 for useless equipment that doesn't even work to this day. Getting them to come out and fix it has been a nightmare.

They are not waterproof as stated and water damage is not covered under the warranty. They will not work with you and I've been with them for 3yrs. I'm still paying for the equipment (24 months left) and they said I still have to pay for it even though it's not working. They want me to purchase a new camera which cost around $500, but why would I when water isn't covered and I'm in a state that has lots of rain. Customer service sucks, I spoke with 9 reps on one call, I kept getting cold transferred and no one was able to help. I would not recommend. They didn't even offer to prorate/credit my account, nothing.

I am extremely disappointed with my experience with ADT. The customer service has been absolutely horrible, and I was given false and misleading information regarding my account and services. Every time I have contacted customer service, I have received different answers depending on who I speak with. Instead of actually resolving the issue, I have been passed around, given excuses, and left feeling like no one is taking responsibility. It is incredibly frustrating to spend your time explaining the same situation over and over again, only to receive information that later turns out to be incorrect.

I’ve been an ADT customer for more than ten years, and the past year has been nothing but recurring issues. Each time they “fixed” the problem, it came right back. The breaking point was paying $59 for a technician who assured me everything was resolved — and it wasn’t. When I finally decided to cancel, I spent over two hours with two different representatives trying to shut down a system that didn’t work. They insisted on a 30‑day notice and refused to waive it. I even reached out to the CEO on LinkedIn and got no response. I’ve already moved to a new vendor — and they’re covering the 30‑day notice for me. ADT has made thousands of dollars off me over the years, and they still let a decade‑long customer walk over a policy they wouldn’t budge on. Truly unbelievable.

ADT is extremely difficult to deal with when attempting to cancel their service. It took my daughter several attempts for them to agree to the cancelation, yet I was billed today for another month. While trying to negotiate with them via their chat, they now say the cancelation won't be effective until 10/30/2026, and want to bill me for another nearly full month of a service that hasn't been working since early July.

After my 3-year contract ended, I called to cancel my account. I was passed around to six different people over the course of 45 minutes. The retention agents refused to accept my polite, direct refusal of their offers. Instead, they weaponized aggressive scripts, using guilt trips about "protecting my children" and invading my privacy by aggressively demanding a forwarding address even after I repeatedly said no. The customer service is predatory and completely disrespectful of a customer's time and boundaries. I am extremely relieved to be done with this company.

I wish I could give 0 stars. I disputed a payment but paid it because I didn't want to be referred to a collection agency. ADT sent me a refund saying I overpaid. Now they sent me a bill for the refund amount saying I owe and referred me to a collection agency. When I called to complain, I couldn't get a definitive answer, obviously, the customer service rep couldn't understand English.

Wish I could give less. Big company sells you on safety, but has terrible Tech.

Miscommunication. They told me on the phone one thing and sent an email stating not what was discussed.

This company preys on the elderly! This company out of nowhere sent me a bill for over $200. I’ve never even had ADT service. Very dishonest company, offering for me to pay half the $200 even though I've never even used their services. Trying to turn me into collections when I’ve never even used them for my security system.

We ordered this service 1 week ago. First of all they did not tell us that this would be self install. Ok. The camera has no bracket to install, one of the sensors does not work and the door bell camera is horrible. You want us to pay $18 to replace what was already broken when it arrived? No way. We will cancel and get another service. Y’all are terrible!!!

The service is horrible. Had a new system installed by ADT and it didn’t work and they wanted me to pay for all service calls no matter what the problem, even if equipment or installation are at fault. Can’t recommend ADT for this reason. But they are a good watchdog.

Worst customer service I have ever received. They moved me from ADT Legacy to ADT+ and then charged me $895.92 for a cancelation fee. They agreed to refund me the fee as it never should have been charged, but it could take up to 3 work days. They don't care if you have over draft fees, late fees or anything else. I was on the call for 3 hours and 59 minutes before this was resolved and I spoke to 10 different people. Absolutely horrible, horrible, horrible customer service. I highly recommend that no one ever uses ADT.

Was told on the phone when I made the initial appointment that ADT owns all the equipment and I wouldn't be charged for it. The tech came out and I was charged $293 for equipment (found out later when I called that the $293 is only one of 2 MORE payments in that amount total $829 of that for the equipment) Also, the tech told me they don't do wall mount panels anymore and I had to have a desktop one and was charged $50. I found out this isn't true and they DO wall mounts if I prefer and there's no $50 charge for it.

Before choosing ADT, I researched different companies. ADT came out on top among the five home security services, including Ring. I called ADT's toll-free number. They transferred me to an ADT subcontractor based in North Caroline. I made the appointment. The installer came and installed only one of the two cameras in July of 2026. He was supposed to come back with the "right equipment". I waited two weeks and texted him. He assured me he was coming back. I waited, but he didn't come. I called ADT, filed a complaint, and they agreed I shouldn't pay for a half-done job. ADT referred me to the subcontractors in North Carolina. Each time I called I was told I was "under the three months warranty", so there will no charge. Each call, I was promised a resolution. Finally, I decided to stop auto payments, and that's when I received the resolution I've been asking for.

I have tried for two days to order a replacement door sensor. After you go through the robots that don’t understand what you are asking for, then you are transferred to India but they tried? Then you are put to an agent and they cut you off. Next day the same but this time you wait on the phone while they put you through to a credit card processing. I give up and will go without!!!

Between various businesses and private residents I have been a customer of ADT for at least 30-35 years and at times with overlapping accounts. In general I would state that my experience with them has been positive. However, in the last couple years I have had nothing, but problems from their failed solar attempt that left me paying hundreds more every month in the false trust of their name and brand to failures to call on issues for sometimes 8 to 12 hours it has been a mess.

Go to Home Depot and get your own. False advertising. I was told that the person that referred me was to get a $200.00 Visa card & I would get $100.00. Friend Referral Program. Now after a month, they have declined it. Here again, these multimillion dollar CEOs need it worse.

WARNING — DO NOT USE ADT. An employee forged my signature, and more than six months later, I am STILL being charged every month. I filed a police report and completed ADT’s fraud package back in May. That package somehow “never arrived,” even though USPS tracking showed it was delivered and signed for by a live person. Three weeks ago, I had to start the entire process over again. I completed another fraud package and made sure someone signed for it when it was delivered to Colorado. Yet here I am today, still fighting the same issue and going in circles.

So disappointed in ADT. They had a 3td party authorized dealer come out and we went over everything that we wanted and the guy assured us that it was all included and ready to go and he left. Well come to find out none of the things we wanted were done! We have no monitoring, no carbon monitors, our windows/doors do not chime, and we have self monitoring only! We also do not know how to use our system monitor..so we had adt come out to help us figure it out and guess what..they didnt know how to use it either but they sure charged for their service fee! So we can't even set our home alarm.

I've been an alarm customer for over 25 yrs. I started as a Protection One customer, then ADT bought them. Protection One was always a 5-star company with great customer service. Over the last two years, as sensors fail or other systems fail, ADT takes 4-6 weeks to schedule service appointments, then their techs show up unprepared and with no new sensors or replacement systems. Saying they had to confirm the problem then order parts, making the repair wait even longer. How is my home secure with no working sensors and failing systems?

Travis was super nice. I told him what I needed and within an hour it was signed. Install is scheduled this upcoming week!

My experience with ADT from beginning to end is positive especially for installation, Initial consultation with a sale representative wasn't great, he promised device free and installation free and willing to throw in a few additional devices during the sales pitch, when the contract is written, it had a very high upfront cost and monthly charge, a few phone calls to request cancellation, finally a manager picked up and she was willing to negotiate with me and got me a good discount on device and lowering monthly plan.

Stay away from ADT, I been dealing with this company for years always headache, this year I had enough. I open up a business in April 2026, I contact them for service, they sent one of their agent to installed the service it took them 2 weeks because their guy keep on coming late, that was my warning signs. Then finally they installed my service, within 2 weeks low battery signals notifications, I call them, they said they can diagnosed it online. Then within 30 days my alarm went crazy bipping saying power failure while I have power at my business the whole time, then call them back.

Worst company ever in America. GREEDY! Tell lies to their customers. Zero reputation. Bad customer service. NEVER USE THEIR SERVICE ANYMORE and NEVER RECOMMEND TO ANYONE. ADT don't care about their customers. ONLY ABOUT MONEY!

⭐️ My experience with ADT was very disappointing. I want to share my experience so other people can take it into consideration before choosing this service. During the installation of ADT, the technician cut an electrical cable on my property. When I informed him about what happened, he told me that he had not done anything wrong. As a result, I had to take care of getting the cable repaired myself. After that, I decided to cancel the service, and my experience with Customer Service was even worse. I was transferred several times from one department to another. Every person asked me the same questions again, and then told me that they were not the department responsible for handling the cancellation. On several occasions, I was left on hold for more than 10 minutes.

ADT used to be good; now it's just a money grab. Hard to cancel; then, once canceled, they will find every way to continue to bill you through the last day. I wish there were better things to say.

I have been a loyal customer for 5 years. First, the original installer who showed up to install the system failed to bring a ladder, so the cameras had to be installed lower than I preferred. Second, I called customer service recently and either you get somebody that you can't understand or somebody that seems to have been dropped in to the position without training. Third, the battery in my panel had to be replaced after 5 years so I called ADT to order a replacement battery. The battery that was delivered was the wrong one so I had to reorder it. The second battery that was delivered was wrong as well. I researched the battery and you can buy it off Amazon. Not only did Amazon ship the correct battery, it was cheaper as well. If I had it to do all over again ADT would NOT be the company I would call.

After 30 years of being a customer with ADT, about a year ago I called them to update my system. There was an issue with setting the Alarm to away; it would go off. After the service call, the same issue occurred again. So, we continued to set the alarm on stay when we were all out. About 5 months ago, the screen at the main entrance went blank. By this time, we were in the process of selling my home, so we let it go. August 17th, I disconnected my internet service and called ADT to stop the service at that time, they try to offer me a discount to keep the service. I told them I don't need it. The agent closed the account. On 8/26/26, I received the following message:

Every once in a while, it says the battery in my ADT is low, but I didn't know how to get in touch with ADT to see about getting a battery replaced. It's not working as it used to. I've had it for a long time, and it's because I live by myself. One time, while I was gone, my two kitties were chasing each other and knocked the landline phone off the end table, and it landed on top of the furnace because the furnace’s grate, the covering, was on the floor, and it melted part of the phone. So, the smoke from that triggered the smoke alarm, which triggered the Roanoke, Virginia Fire Department and the Police Department, and they came and found out what was going on. And that was a good thing. The ADT has been a good thing, and I feel safer with it.

My experience has not been one of satisfaction. My two biggest complaints are as follows. When trying to cancel my service, agent told me he could reduce my rate. My rate went from $81 to $32 with a 3-year contract. My question to ADT is: if you were able to lower my cost by such a large amount, why would you be overcharging a customer of 17 years over 100% more than what you should have been charging me in first place.

A one-star review is being generous. After 13 years with ADT, they decided to phase out the Pulse App. In that process, they inexplicably increased my rates. When I called to question the rate hike, I was told the only way I could continue using an app was to "upgrade" my home system to meet their new app capabilities. I told them I was just fine with my current app and system and have had zero problems. Since I had been with them for 13 years, they agreed to lower my bill back to the original price AND to let me keep the Pulse App, but it would take 72 hours to complete. After waiting over 96 hours, I called back and spoke with the "Customer Manager" team (aka, customer retention team).