American Standard Walk-in Baths Reviews

The people who did the installation were good and tried hard to stay within the schedule. I redid both bathrooms. One took three days, and the other took a couple of days. They had to come back, but the quality of the work was generally good within the restrictions that either came from the sales team or from the company. There were some things that were not exactly what I wanted, but the installation company tried hard to meet my goals.

What I thought was attractive compared to other companies was that apparently all of the parts and equipment were American-based and readily available. American Standard was also the first company to respond when I checked several companies and they consistently followed up. So, that was one of the first things I appreciated. As a senior person with some mobility issues, the new bathroom makes things very comfortable and supports my health and safety. For other people, some things may be awkward about it compared to a regular bathtub, but my primary reason for doing it was safety and health.

The installation took three days as opposed to a day that they advertise. But the installer, Chris, was very helpful. They made sure to put down protection for my floors leading to my bathroom and from my stairs. They stayed late each night and completed everything on the third day. They took care of everything as well. I love my new shower. I was having a real problem getting in the tub to take a shower, just trying to step over the tub. This is what I wanted to do for myself, and now I am able to take a shower every day. It was very frustrating when I was limited because I was always afraid that I would fall. Now I have safety bars, and the walk-in exactly what I pictured and what I wanted. I'm very happy with my walk-in shower, and I'm glad I didn't choose a walk-in tub. I was never a bathtub person as I grew older so the shower works perfectly for me.

We called back American Standard, and the guy said, "Oh, no. I thought it was going to be gutted.” So, there's definitely a communication problem between the people installing and what I recommended because I have talked to management about it. But I love the tub. The installers were great. The salesman was good. He followed up afterwards. But their communication sucked.

The installation took a little longer than I thought. There were two gentlemen and they were walking back and forth. They measured and remeasured, and it was exhausting watching them going back and forth. They worked in the driveway and took all the stuff in and out. I was impressed with the energy they spent. They finished everything up, but when they said they were done, I went in there, and they hadn't put in the molding to finish it off. Also, along the side, you could stick your hand between the shower up by the wall. That needed molding. Then when I went to use the shower doors, they were so tight. Even with my whole body weight pushing against them, I could hardly open them.

When the guy came back to adjust them, he said they weren't like that when he left. But they fixed them and it took them a couple of hours. They took them out and redid everything then they came back in and did the molding. Finally, after three days, everything was finished. I like the grab bars, and I had the little seat put in. I also like the fact that I don't have to step over the tub. It's easier just to walk in and it looks pretty. So far, nothing leaks. That was some of the reviews I read later on that some people have trouble with leakage. However, I don't know if I got the best price. I probably should have shopped around to see if I could get a cheaper price.

I have a birth defect which makes it more difficult to get in and out of the tub than most people. But somebody built me a ramp to get in and out of the tub real well. The only issue which I've already talked to one of the salespeople at American Standard about is I need one more grab bar in a specific place for my tub, and I need somebody to come over here so I can show them where I need it.

Other than that, it's a great tub. Once I'm in it, I'm comfortable. The jets and the air work great. The tub fills up nicely and empties really quickly. One of the things I like about it is the door opens outward instead of inward, and the door stays out of my way that way, which helps a lot. It's a shower and tub combination which is great because that allows me to wash my hair then I put the tub water in there so it's not all filled with soapy water. That works out really well because then I can just sit there and do the jets and the air thing and play with the lights. I feel really clean every time I get out. I would highly recommend somebody looking for a walk-in bathtub to talk to American Standard.

I got the walk-in tub in mid-June and they just solved the last issue yesterday. It shouldn't have taken that long. I was afraid to use the tub because the jet wasn't working. I was concerned that it might blow a gasket if we kept putting water pressure on it. So, for two months, I was limited in my use of it in terms of the way I thought about it. Aside from the walk-in tub, American Standard also gave me a new toilet with a bidet, which was very nice. Based on that, I like what they did. The team also installed a wider door in the bathroom. But I had to take the door off and shave the bottom of the door so that I could put a threshold on it that worked. I wouldn't use American Standard again. I would go with one of the other two of their competitors.

American Standard's reps were okay but I have some concerns. The installation was very rushed and we noticed problems when we went in and really looked at it. With our high ceilings, we needed to have another panel up on top of the one for the shower. And the amount of sealant that was used was incredible. I had to take about an hour to scrape it off because there was at least two inches on either side of this sticky sealant stuff that needed to come off. Also, at the top of the shower, there's an angle and there's a big gap where the beading is. So, where they come together, the smaller piece was bowed. And so, it didn't lay totally up against the wall. I'm sure we're going to get mold and yuck in there.

We have a window at the other end and three out of the four corners of the mitering are not lined up. Then, we were supposed to get two wire baskets and we have not received them yet. The gentleman who put our order in said that he would have it delivered straight to us, and we were to call him. I'm still waiting, so the job is not complete. Also, we put in this shower curtain rod and unfortunately, it was out beyond the shower. We had to get another rod to go inside the shower, so that we wouldn't have water all over our floor. Then we'll have another shower curtain as a decorative one that will be on the outside. So, we're learning what we should do next, and for the $18,000 that we put into this project for just the shower, I am not 100% happy.

I told Maria, the rep in charge of the labor, that there were a couple of issues with the bathroom. There is a certain area where they put the white silicone, but I saw black silicone. The shower curtain goes around to the back of the house, and it wasn't level. I couldn't use the tub for five days. When I went in there to take a shower and bent down, the spout sticks so far out that my back hit the back of the spout. I couldn't bend down and touch my feet. I called American Standard, and they had me talk to another guy who said I was good and able to do that. Then I spoke to the regional director, and he informed me that the walk-in step tub is not made for showering. If she knew that, she should have told me when she came into my house that with this step-in tub, I was going to lose my shower and wouldn't be able to take a shower up there anymore.

I'm 70 years old and my wife is 66. I have two bad knees, and I'm in pain every day. They expect us to go from the third floor down to the basement every day to take a shower. When she told me I could take a shower, I figured I could do it, but obviously you can't. The guy who was installing the shower brought the tub into the house, made me sit in it, and took a picture. My wife was later told they had pictures of me in the tub, as if I had sat in it and was fine. I didn't know that was going to be used that way. The safety coordinator also made me pay an extra $500 for another laborer on top of the $23,000 for the tub. I had to make out a check to the Silver Corporation. I wondered why that wasn't included in the price.

We messed up by listening to the safety coordinator. She's a great salesperson and knows how to sell her stuff. But she should have looked at the size of the bathroom. We've been sending letters to the regional director and all these big shots for somebody to get back to us, but nobody has gotten back. I don't want to make money on these people. All I want is my $7,000 deposit and the $500 that I paid for the labor guy. I just want them to take the tub back and give me back my money. They also have to sacrifice the toilet bowl and the faucet. The toilet bowl cracked, and the bidet was too big, so I had to have the workers remove it because you couldn't get your hands on the side of the toilet bowl. The bidet is sitting in my son's bedroom. I haven't used the tub since I took that shower.

The workers also had to come into my kitchen and make a hole in the kitchen to install the two-inch P-trap. They moved the drain from the right-hand side to the left-hand side so the door could open comfortably, but after all this, I have never used it at all. They also broke up all the tiles when they put in the white backsplash, so I'm going to have to replace the tiles. When they came to show us the tub, all that was shown to us was this one tub. I asked if they had other tubs and where their nearest showroom was, and the lady said they had one in Connecticut. Later, one of the people from the company said they had no showroom in Connecticut. That turned another page for me. The tub is not what is advertised as a walk-in step-in shower tub with the shower combination. It's specified, but it's not meant for taking a shower and bathing yourself.

It was horrible. If I could put zero, I'd put zero. The lady should have been upfront the minute she walked into that 5-by-8 bathroom and said I wouldn't be able to use my shower there. Right then, that would have ended the whole conversation, and we would have never gotten to this point. There was a lot of misinformation.

I sent out a survey the other day and said how displeased I was with the service, but I didn't get anything back. They said they could do nothing about the showerheads, which to me is a bunch of shit because the old one works fine. The dual-head shower is like half the power now. It's just a pain in the ** to even get in there and use it. American Standard took the money and ran. I've called several times and they said they were going to transfer me to somebody else, but nothing ever happens. Jimmy said he was going to ask somebody to contact me within a few days to fix the obvious problems. But I've heard that before. It's been four weeks now. It's way too long, and nothing's getting done.

Additionally, the person in charge told me he would help me obtain a shower door, but after that conversation, he completely stopped responding. Being ghosted after spending a significant amount of money is unacceptable. It’s already challenging enough to modify your home to accommodate a person with disabilities. These types of renovations are not cosmetic luxuries — they are necessary. Paying a substantial amount for work that is clearly subpar only adds unnecessary stress to an already difficult situation. I expected professionalism, quality, and follow-through. Unfortunately, that is not what I received.

We are still waiting for a call back and a repair from the installer and the salesman. We are retired and spending 21,900 to have a tub that can’t fill and repairs needed even at day 11 is very frustrating and miserable. We now have a new water tank problem because can’t fill the tub with hot or tepid water. It comes up to second back jets leaving top two jets out of water which means you can’t turn the jets on. This was a huge decision for us and now we have a tub with problems which we can’t fill. We were told by Amer STD that a 50 gallon water tank would fill the tub so we bought a new water heater just to make sure. Wrong. Don’t get this tub without an 80 gallon water heater.

On the installation day, they came in and they had the tub. We have an elevator that goes to the second floor. So, they brought it up in that. They had to take our one door off to get it through and they had to do some minor adjustments with the one wall in the bathroom. They had to take it down and then rebuild it back up. They were here for about seven hours. It wasn't that long, and I was surprised. Their work quality is very good.

The tub has every bell and whistle on it. It has lights and all the jets. It has the shower part. I use it because I can't stand, and it's a welcome thing for me because it was getting to the point where I was showering less and less because I could not do it physically. Now, my husband gets in this tub twice a day because he has arthritis in his back. He's sitting in the hot tub with jets going. I also love the jets a lot. I'm cleaner now, which makes me feel better going out. I feel much more normal now getting clean every day.

Original Review: Our salesperson was knowledgeable and convinced us to buy the top of the line "Liberator" tub, since my hubby has neuropathy. I have arthritis in my knees. The price is as much as a new, simple car, but if it works, it will be worth it. We had to wait 3 months to get it installed, the installation took about 6 hours. Some floor tiles cracked due to the process. We now have to renew the floor tiling.

We had to wait 48 hours for the silicone to dry before we could try out the tub. My hubby walked happily into the tub and turned the hot water on. The water did not get hot. I checked our tankless heater, the pilot had not turned on. I turned on the other existing faucets and no problems there. I called customer service. This was 4 days ago and I got 2 SMS texts, saying someone will get in touch with me. I'm still waiting. We paid for the tub fully right after installation, and I am wondering if that's why AS takes its time. I also wonder why the installer did not make sure the hot water supply for the tub is functioning. It's all very frustrating. I will review again when the tub is working.

It was just over a week ago that I contacted American Standard's customer service, and they got back to me and told me it was being given to a technician. But I didn't hear anything and it was over a week, so I called back and also resubmitted an email. We had already sent the report that Duke Energy gave us to American Standard's customer service department. I'm a little upset that my bill’s a couple $100 more than it's ever been in the time we've lived here. We didn't know that he did that. We realized it was hot up there when he was doing it, but it's a $22,000 install, and we should have gotten a little better than that. In our last house, we had the same tub installed, and everything was perfect.

But I would suggest making the door a little wider. It's narrow. I'm still mobile, but if anybody was in a wheelchair and had to get in, it would be very difficult for someone who's even heavier than me to get in the door. Also, at night, a light comes out from some of the jets at the bottom of the tub. There is also one jet on the bottom left down on the door side that doesn't work.

In the installation, they came when they were supposed to, and they explained what they were going to do. They set the walk-in tub out on the driveway and had my wife and I get in one at a time to see if it would fit us. And the one that they had was too small for me, so he said he had another one that was primarily used for wheelchairs. And so that was the one that I selected. It is a walk-in tub combo with the shower. Installation took five hours, and the product looked outstanding.

I’m having trouble with my legs. I have neuropathy. And then this tub it does not cure neuropathy by any means, but it makes my legs feel better. And I like the idea that there is an automatic cut-off after 20 minutes. It just makes me feel better. And my wife is gradually getting accustomed to it. She likes it fine.

The only problem that I have is I did not try one before I bought it. This tub is big, but it only comes up to halfway up my stomach. The rest of my body is out of the water – I am 6’2”. I would like to be a little further in the tub, but that is impossible with what we have got. I could have gotten one less expensive, but I was buying on name recognition. So, overall, I’m satisfied. Try it out.

Installation with American Standard was easy, but it took them a little longer than they hoped. The tech had a fairly new helper with him and he was a little frustrated that things didn't move along as fast as he wanted. But it was nothing major. They just needed the last caulking to set up before I could use the tub, so I waited a couple of days. I need to get in this tub often. The jets create quite an effect on all parts. We ended up having to finagle the water heater a little bit, though. The hot water ran out before it got full the first time. We then had to put a mixer thing on there so it would fill it up with hot water.

We like the tub for its many features, but the main one for me is that it cleans itself and purges the water from the pipes. Regular tubs don’t do this, and if water stayed in the pipes, mold and mildew could build up and blow out the next time you use it. Being mechanically minded, that was the feature I liked best. I know how a regular tub does, if you wait a week or two to use the jets, green buildup comes out when you turn them on. I have a tub like that and barely use it for that reason.

In both instances, the installers did a good job getting it in there. And they both ran into some problems so I had to have them come back. Sometimes they would leave stuff. This time, they had torn up a piece of tile and molding. We got to repair that. But other than that, they got the tubs in nicely. Also, I had a problem with the installation of one of the tubs. One of the little handles that you sit by fell off within about a week. I called and they came right away and put that back in. And it's just a fluke.

With the latest tub, we got a shower curtain in there. It goes along the back of the tub so you could take a shower but the technician put it in backwards. So I had to call him back to turn it around. But overall, as far as getting that installation and hooking up all that wire and climbing under the house if they had to, they did a good job.

I like the air jets, they’re perfect. They seem to be smoother and all around the body. With the other ones, they target you and they get a little bit hard or I have to move around to try to get them where I want them.