Vivint Reviews
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About Vivint
Vivint is a home security and smart home automation company founded in 1999 and based in Lehi, Utah. It offers customizable home security systems with professional installation, U.S.-based professional monitoring and integration with its mobile app and Smart Hub. Vivint claims to have served more than two million homes, and it’s available in all 50 states.
Visit www.vivint.com- Fully customizable systems
- Compatible with Google Home and Google Nest
- Month-to-month contract and financing options
- Mobile app
- No self-monitoring or DIY installation
- Professional installation is only free with some packages
- Long-term contract typically required for lowest prices
Helpful Reviews
How does Vivint work?
Vivint works by using advanced technology to keep your home secure. Its home security systems can be controlled through the Vivint Smart Hub, which runs on a hardwired connection and connects to the Vivint app. Through the panel or app, you can monitor and control all of your integrated devices, including arming or disarming your home, viewing live camera feeds and customizing notification settings.
Vivint offers several different security packages, from starter packages to comprehensive packages. In addition to a Smart Hub, its systems generally include wireless sensors for doors and windows, motion sensors and cameras. Vivint systems and devices also work with Google Home and Google Nest products.
Vivint home security system packages
Vivint home security system packages are available in several options:
Security Starter Package
Security Starter Packages include entry sensors for doors, windows and motion, plus a Smart Hub touchscreen for controlling your system. You’ll also get mobile access for security alerts or automating your system, and you can expand the Starter package with additional equipment, such as cameras, detectors and smart home devices.
Doorbell Security Package
Doorbell Security Packages include everything in the Security Starter Package, plus a Doorbell Camera Pro. You’ll also have the option to expand your system with outdoor cameras and safety sensors.
Safety & Security Package
Safety & Security Packages include everything in the Doorbell Security Package, plus an Outdoor Camera Pro and a Keyless Smart Lock. You can also add additional cameras and smart home devices to your system.
HomeProtect package
HomeProtect packages include a motion sensor, three door and window sensors, a keypad, a security hub, a yard sign and access to the Vivint App. HomeProtect packages also include 24/7 professional monitoring and free professional installation, and they don’t require a long-term contract.
HomeProtect + Doorbell Camera Pro package
HomeProtect + Doorbell Camera Pro packages include a motion sensor, three door and window sensors, a keypad, a security hub, a yard sign and access to the Vivint App, plus a Doorbell Camera Pro and a Chime Extender. Similar to the HomeProtect package, the HomeProtect + Doorbell Camera Pro package doesn’t require a long-term contract, and it includes 24/7 professional monitoring and free professional installation.
Vivint equipment
Vivint equipment options include security cameras, sensors, safety alarms and smart controls.
Security cameras
Vivint offers four security camera options, including one indoor camera, one doorbell camera and two outdoor cameras.
Outdoor Camera Pro 3
The Outdoor Camera Pro 3 uses AI and radar detection to identify people and vehicles in real time. It has 24/7 recording and storage and a 4K sensor with 5.3x HD zoom.
Doorbell Camera Pro
The Doorbell Camera Pro has Smart Deter technology to identify package theft. It also has a 180-degree-by-180-degree field of view, two-way talk and 24/7 on-device recording.
Indoor Camera Pro
The Indoor Camera Pro has two-way talk, up to 10 days of playback, a 150-degree view with 1080 pixel video and 24/7 on-device recording.
Spotlight Pro
The Spotlight Pro is designed to pair with the Outdoor Camera Pro. It includes Smart Deter technology, a 180-degree lighting radius, custom lighting options and app-controlled lighting.
Sensors
Vivint offers three types of sensors: door and window sensors, glass-break sensors and motion sensors.
Door & Window Sensor
The Door & Window Sensor communicates with the hub and app, sending alerts and sounding alarms. It has a five-year battery life.
Glass Break Sensor
The Glass Break Sensor works with the Vivint app to alert you if an alarm goes off. It has a three- to five-year battery life.
Motion Sensor
The Motion Sensor works with your security cameras and the Smart Thermostat to turn off lights, adjust the temperature or start recording. It has a two- to five-year battery life.
Safety alarms
Vivint offers three safety alarm devices, including a smoke and carbon monoxide detector, a water sensor and an emergency pendant.
Smoke & CO Detector
The Smoke & CO Detector detects both fire and carbon monoxide. It includes photoelectric sensors and smart home integration, which will shut off your HVAC system in the event of a fire and unlock your doors for first responders.
Water Sensor
The Water Sensor comes with 24/7 monitoring for identifying leaks and temperature changes. Its battery life lasts three to five years.
Emergency Pendant
The Emergency Pendant is a senior alert device that can be mounted on a wall or worn on a lanyard, with a wrist band or clipped to a belt. Seniors who are 75 years old or older can get a free Emergency Pendant when they purchase a new security system.
Smart controls
Vivint offers five smart control devices, including a Smart Hub control center, a keypad, a smart thermostat, smart locks and a garage door control device.
Smart Hub
The Smart Hub serves as your control center for your security system. It connects to both cellular and Wi-Fi networks, and it has a 24-hour backup battery in the event of a power outage.
Keypad
The Keypad is designed to be mounted near your door so you can quickly arm or disarm your home. It also includes emergency alert buttons and a motion-activated status light.
Smart Thermostat
The Smart Thermostat lets you control the temperature in your home from anywhere. It also comes with automatic climate control to save you money on energy costs.
Smart Locks
The Smart Locks let you assign up to 50 unique access codes for family members and friends. You can also stay informed on who’s unlocking and locking doors and use the Vivint app to lock and unlock your home remotely.
Garage Door Control
The Garage Door Control device lets you open and close your garage from anywhere through the Vivint app. The app also notifies you if you leave the garage door open.
Vivint pricing
Vivint pricing depends on the package you choose. All pricing is accurate as of publishing.
- Security Starter Package: Security Starter Packages start at $12.50 per month for customers who qualify for a 60-month third-party financing agreement.
- Doorbell Security Package: Doorbell Security Packages start at $16.67 per month for customers who qualify for a 60-month third-party financing agreement.
- Safety & Security Package: Safety & Security Packages start at $26.33 per month for customers who qualify for a 60-month third-party financing agreement.
- HomeProtect: HomeProtect packages start at $199.99 if you sign up for a three-year contract. Without a contract, HomeProtect packages are $349.99 and professional installation costs $199.99.
- HomeProtect + Doorbell Camera Pro: HomeProtect + Doorbell Camera Pro package costs aren’t disclosed online, so you’ll need to call to request a free quote.
Professional monitoring cost
Vivint’s professional monitoring costs start at $24.99 per month with a three-year contract and $29.99 per month without a contract. For its HomeProtect Pro package, professional monitoring starts at $49.99 per month with a contract, and you’ll also need to pay $5 per month for each camera you have.
Payment options
Vivint offers different payment options, including financing or the option to pay for equipment or packages upfront. Financing terms vary depending on the package or equipment you choose. Equipment can be purchased upfront at the listed cost or financed. Vivint offers an annual percentage rate (APR) as low as 0% for qualifying customers, and terms typically range from 36 to 60 months.
Additional fees
Vivint may charge additional fees for:
- Paper statements
- Paying by mail
- Late payments
- Any costs and fees imposed by utilities and government entities
- Updating your devices or services to comply with changes in laws, regulations, utility systems or technical standards and protocols
- Any costs and fees associated with private responders, false alarm fines and related administration costs if you subscribe to alarm monitoring services
Vivint terms and conditions
Vivint has certain terms and conditions for its products and services.
Contract length
Vivint generally requires a contract for the lowest prices for its security systems, with most contract lengths ranging from three to five years. Its professional monitoring plans typically require a three-year contract for the lowest prices.
Cancellation policy
Vivint’s cancellation policy states that you can cancel a Vivint service or subscription by calling its customer service number during business hours. For subscriptions, cancellation will take effect within 30 days of the cancellation request. Multi-month services may require an early termination fee, though how much you’ll pay isn’t disclosed online.
FAQ
How much does a Vivint home security system cost per month?
How much a Vivint home security system costs per month depends on the system and plan you choose, but its HomeProtect packages generally start at $199.99 with professional monitoring costs starting at $24.99 per month. Its other security system packages range from $12.50 to $26.33 per month with a 60-month third-party financing agreement.
Can Vivint be used without monitoring?
Vivint can’t be used without monitoring since all of its systems include 24/7 professional monitoring services, and there’s no way to opt out of it.
Does Vivint work with Alexa and Google Home?
Vivint only works with Google Home and Google Nest, not Amazon Alexa.
Does Vivint require a contract?
Vivint requires a 36-month or 60-month contract for the best pricing for its security systems and professional monitoring services. It also offers a month-to-month contract option for some of its packages, though these packages generally come with higher costs and professional installation fees.
How do you cancel Vivint?
To cancel your Vivint service, you’ll need to call its customer service number to request cancellation, and you may need to pay early termination fees.
Still have questions?
Is Vivint worth it?
Vivint may be worth it for homeowners looking for customizable home security systems with professional installation, 24/7 professional monitoring and an integrated smart home system. Pricing is competitive for long-term contracts, and some packages include free installation or low-cost financing options.
However, Vivint isn’t a good option for homeowners who want DIY installation or to self-monitor. It’s also not a good option for homeowners who prefer a month-to-month contract, since Vivint’s pricing is significantly higher if you don’t sign up for a long-term contract.
For Vivint customers on our site, reviews are mixed. While many customers have reported positive experiences with Vivint’s systems, installation and customer service, some customers have cited long hold times, billing issues, cancellation issues and difficulty getting technical assistance.
Vivint Reviews
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Reviewed Sept. 20, 2026
What impressed me most was his honesty. He explained what was necessary, provided options for what could be addressed immediately versus later, and was mindful of my financial situation. He communicated clearly throughout the entire process, arrived promptly, and made sure I understood the system and my options.
Beyond the installation itself, Joshua showed genuine compassion and professionalism. I was emotionally distraught and in tears for much of the time, and his calm and reassuring manner helped me get through what was already a very difficult experience. He made me feel that my safety and peace of mind were genuinely important to him. I also felt that the pricing was very reasonable for the service I received. I never felt pressured or taken advantage of during a vulnerable time, which I greatly appreciated.
If I could give Joshua more than five stars, I absolutely would. I would give him a 10. His promptness, honesty, communication, professionalism, and compassion made a tremendous difference to me. After a burglary, having someone help restore your sense of safety is about much more than installing an alarm system. Joshua helped give me back some of that peace of mind when I needed it most. In many ways, he truly was my hero.
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Reviewed Aug. 27, 2026
I had an excellent experience with Vivint, from my first conversation with Nick through the installation with Isaiah. I’m a new homeowner and a disabled veteran living with PTSD, so having a home where I can genuinely feel secure and comfortable is extremely important to me. Nick took the time to understand what I was looking for and helped put together a system that actually made sense for my home rather than just trying to sell me equipment. He was personable, respectful, knowledgeable, and easy to work with. Isaiah did an outstanding job with the installation. He was professional, friendly, very helpful, and extremely respectful of my home and property. He took the time to explain how everything worked and made sure I was comfortable using the system before he was finished.
What I really like about the Vivint system is that it goes far beyond basic cameras. I now have 24/7 security monitoring, smoke and carbon monoxide monitoring, a smart lock and thermostat I can control from my phone, and the ability to customize the perimeter around my property. The outdoor security camera and spotlight can detect and track someone on the property, activate lighting, and even give customizable audible warnings. Having all of these features connected through one system and one app gives me a tremendous sense of security and peace of mind.
As a new homeowner, I also appreciate how much modern home technology is incorporated into the system. It brings together security, safety, access, climate control, cameras, emergency monitoring, and home automation instead of having several different systems and apps to manage. I’m very pleased with my decision. Nick and Isaiah both treated me like a person rather than just another customer, and that meant a lot to me. I would absolutely recommend Vivint, and especially Nick and Isaiah, to anyone looking for a comprehensive modern home security and automation system. Five stars from me.
Chris, we're really happy to hear that. Thank you for taking the time to leave us a thorough review about your experience!
Reviewed Aug. 2, 2026
Vivint made this an easy process. The tech mike was amazing he was very through and could answer all of our questions. We told him our concerns and he made sure to ease our minds. Also as we all know paying thousands up front is hard now days Vivint offers monthly service and with that you can pay out your equipment!!! Making it easier to sign up! When the tech arrived we were able to add in the door bell cam. They even threw in a smart thermostat!!! You can control everything from your phone!!
Thank you for your feedback! We're glad to hear Vivint made the process easy and that Mike provided such a thorough and helpful installation experience. We appreciate your kind words about his knowledge and attention to your concerns, and we're pleased you found a solution that works for your home and budget. Thank you for choosing Vivint!
Reviewed July 31, 2026
We significantly enhanced our home's security today by having Vivint install a comprehensive system with cameras, glass-break detectors, smoke and CO2 detectors, and door and window alarms. From the very first consultation, it was clear we were in good hands. Eric **, our sales rep, and Kenneth **, our installer, were as patient as they were professional in designing and installing a system that met our requirements and matched our expectations. We never needed an in-person walkthrough with Eric — we discussed the full layout of our home, including the front and back yards, over the phone and used photos for clarity. He had a real knack for visualizing exactly what we described and translating it into a system design that made sense for our space. There was no pressure to upsell — just genuine attention to what would actually keep our family safe.
Kenneth handled the entire installation on his own and did an outstanding job. Every camera angle, sensor placement, and detector location was discussed with us beforehand. Despite managing the entire job solo, he worked efficiently and left everything clean and well organized. Before he left, he made sure we fully understood how to use the system, patiently walking us through the app and answering every question we had.
It's rare to find a company where both the sales and installation experience feel this seamless and customer-focused, even when part of that process happens remotely. We went from feeling a bit vulnerable to feeling genuinely secure in our own home, and that peace of mind is hard to put a price on. Highly recommend Vivint to anyone looking to upgrade their home security — ask for Eric and Kenneth if you can. You're in great hands.
Reviewed July 21, 2026
I want to recognize Ryan for the outstanding job he did installing my Vivint cameras and getting my entire system working perfectly. From the moment he arrived, Ryan was professional, courteous, and incredibly knowledgeable. He took the time to carefully install everything, troubleshoot any issues, and make sure I fully understood how to use my new system.
What stood out most was Ryan’s patience, attention to detail, and genuine commitment to making sure I was completely satisfied. He didn’t just do the installation and leave — he made sure everything was functioning properly and that my home was set up with the best possible security coverage. It is clear that Ryan takes pride in his work and truly cares about his customers. He represents Vivint extremely well, and employees like him are the reason customers feel confident and valued. I hope his manager recognizes his dedication, professionalism, and excellent customer service because he absolutely deserves to be commended. Thank you, Ryan, for going above and beyond and making this experience such a positive one!
Reviewed Oct. 11, 2026
My tech was very helpful and knowledgeable, I’m glad he’s the one that got assigned to work my install.
Reviewed Oct. 11, 2026
I think there great. They have helped me get out of a situation. It was causing me to be robbed all the time and I think they stopped them in their tracks.
Reviewed Oct. 10, 2026
It was a good experience. The technician was really nice and he explained things and made sure that we understood what he was explaining to us.
Reviewed Oct. 9, 2026
Great experience with install. Easy, quick, tidy, explained the whole process, great attitude.
Reviewed Oct. 8, 2026
Nathan ** was our technician and was very professional and very knowledgeable about his job and the work that he does, he broke everything down to detail and explained everything step by step, I will definitely and highly recommend Nathan for the excellent job he did installing our security system he sit up for my family and I, he highly represents Vivint Security by his well manners and honesty and showed good quality and service for his customers and the company he works for.
Reviewed Oct. 8, 2026
Mike did an incredible job installing our new security camera system and making sure our entire home was completely secured. Throughout the whole process, he was exceptionally kind, professional, and patient, taking all the time needed to thoroughly answer every single one of my questions. His attention to detail and outstanding customer service gave me complete peace of mind, and I couldn't be happier with the results. If you're looking for top-notch service and a true expert who truly cares about your home's safety, I highly recommend Mike!
Reviewed Oct. 8, 2026
This has been a very pleasant experience with the Lady that helped me get my system setup and all my cameras working, plus an upgrade to the app and access to my equipment.
Reviewed Oct. 8, 2026
Doug the technician was wonderful! He showed up at 8:00 and went right to work. Doug reviewed the new equipment and how it works! I was extremely impressed with his professionalism.
Reviewed Oct. 8, 2026
Michael was very thorough in his explanation of the security system and gave me great recommendations for my home.
Reviewed Oct. 8, 2026
I believe he was very professional, friendly, indirect and helpful.
Reviewed Oct. 8, 2026
Joseph ** our tech was outstanding! I will highly recommend him and Vivint to my friends.
Reviewed Oct. 8, 2026
The technician you sent was excellent - he handled everything professionally and did a great job. However, Vivint's process was frustrating. It took an entire month to get the system installed, and I was charged monthly for services I didn't even have yet. Then, on the day of installation, you attempted to bill me again after I specifically asked beforehand if that would happen and was told it would not.
Reviewed Oct. 7, 2026
Ryan was very patient to review all the recommendations with me. It was fast to install and now having peace of mind for my home security is awesome.
Reviewed Oct. 7, 2026
The service that was received today was amazing. Very knowledgeable, very polite, and proper. Thank you so much for your assistance. Looking forward to this new system.
Reviewed Oct. 7, 2026
Install technician worked very hard to cancel wires and was successful in doing so. He was also very friendly and helpful.
Reviewed Oct. 7, 2026
They fail to tell you that they will be hard wiring the system into your home but when you cancel won't come out and take it out. We cancelled about 2 months ago and the alarm started going off today for no reason. I called customers service and they told me to find the electrical source. It's in the wall!!!! Now I'll have to get an electrician to get it out?!?! Ridiculous!!!
Reviewed Oct. 7, 2026
I transferred my son's account to my account. I had great service with Tech Support. Very professional.
Reviewed Oct. 7, 2026
Ray was friendly and professional and kind. I could not have asked for better service!
Reviewed Oct. 7, 2026
The technician was professional, friendly, and careful. Equipment was installed quickly. Explanation of equipment operation was clear. Use of equipment is easy.
Reviewed Oct. 7, 2026
Sam was phenomenal! Truly appreciated his patience.
Reviewed Oct. 7, 2026
I had a great technician Joseph that installed my cameras throughout my home. He was very helpful with showing me how to navigate my panel and the app on my phone. He also removed old non working cameras that was attached to home. Joseph was professional and kind.
Reviewed Oct. 7, 2026
Great experience with the technician installation. We have 2 large dogs and he remained professional and very patient while having to move the dogs inside and outside during installation.
Reviewed Oct. 7, 2026
Good job! I love my set up💕. Came early. Great manners. Thank you!
Reviewed Oct. 7, 2026
Fast and friendly service. Professional and easy to understand. Bradley was awesome!
Reviewed Oct. 6, 2026
They took money out of my account without my consent when I had a payment contract set up.
Reviewed Oct. 6, 2026
My experience with Vivint has been extremely frustrating and disappointing. I started my service with Vivint in 2021. Just three days after signing up, I contacted them because I wanted to cancel the service. I was under the impression that I had 30 days to cancel, but I was told that I had already missed the cancellation period.
During the sales process, I understood that I was signing up for a security system with monthly payments to Vivint. It was never clearly explained to me that a separate credit account with a credit limit of approximately $6,000 would be opened in my name and reported to the credit bureaus. I tried contacting the sales representative who sold me the system, especially because he had assured me that he would always be available to help, but he stopped answering my calls.
When I brought this issue to Vivint's attention, they refused to cancel the service or allow me to return the equipment because they said I was outside the return period. They offered to lower my monthly service cost to $20, but that did not resolve my actual concern regarding how the financing and credit account had been presented to me.
I continued paying for the equipment and service for more than three years because I did not want to risk damaging my credit. When I eventually put my house on the market, Vivint offered me six months of free service while the house was being sold and until the new owner potentially took over the service. Despite this arrangement, Vivint later charged me for three additional months of service. I contacted them and requested a refund, but they refused.
After everything I have experienced, I am extremely disappointed with Vivint and the way my concerns have been handled. I feel that the financing arrangement was not clearly explained when I signed up, and I am also disappointed that Vivint has been unwilling to fairly resolve the billing issue. Based on my experience with poor connection and overpriced equipment, I would never do business with Vivint again, and I would not recommend their services to anyone I know.
Reviewed Oct. 6, 2026
Replacing the substandard old system with the latest Vivint system was a very gratifying experience. It was great to have a very professional and knowledgeable installer put in a well-engineered, high-performance system.
Reviewed Oct. 6, 2026
Great job. Technician was very knowledgeable and friendly, explained everything I need to know. Thank you.
Reviewed Oct. 6, 2026
Outstanding service! Would highly recommend to family and neighbors, very professional and courteous service. I am very glad that I got the security system from my home. I feel like I can sleep better at night knowing that my home is well protected.
Reviewed Oct. 6, 2026
The technician was very friendly and cleaned up after himself and showed me how to use the alarm.
Reviewed Oct. 6, 2026
I had a great experience with Vivint from start to finish. Everything was set up properly, and the process was smooth and easy. I’m very happy with the system and feel much more secure in my home knowing everything is in place and working as it should. Overall, I’m very pleased with the outcome and would definitely recommend Vivint to friends and family.
Reviewed Oct. 6, 2026
Customer service was great. Installer was very friendly and helpful. Installer and managers were very prompt in their responses as well.
Reviewed Oct. 6, 2026
The gentleman who helped me troubleshoot in the phone was great. Gave me a small credit on my account for experiencing a poor service from my installation technician.
Reviewed Oct. 6, 2026
Charles, the technician provided excellent customer service on the installation and instructions on how to use the new equipment and service with Vivint.
Reviewed Oct. 6, 2026
Awesome service, and I really appreciate everything.
Vivint Company Information
- Social media:
- Company Name:
- Vivint
- Company Type:
- Private
- Formerly Named:
- Vivint Smart Home
- Address:
- 3401 Ashton Blvd.
- City:
- Lehi
- State/Province:
- UT
- Postal Code:
- 84043
- Country:
- United States
- Fax:
- (801) 377-4116
- Website:
- www.vivint.com
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