Choice Home Warranty Reviews

My Realtor highly recommended Choice Home Warranty when I first bought my house 10 years ago, and I've been with them ever since. They're wonderful. When I set up a claim, I go online, click buttons, and describe my problem. Sometimes I would write a paragraph writing specifically what the problem is, and then I would hit “submit claim.” I would then get an email saying that they received the request, and they would get in touch with a technician shortly and let me know. It's not a long wait time for Choice to get back to me with a technician.

Updated on 08/20/2026: Choice Home Warranty seems to be a good investment if you own an older house that may have problems, however I had my washer go out and I had to pay Home Warranty $75 to have the service technician come out and evaluate the situation. He came in on time and made the evaluation that I needed a new card for the washer, but when he left I had to pay him another $75 on top of what Choice Warranty had me pay. They determined that the washer was a loss and I had a guy call me from Choice Home Warranty and tell me that they were sending me a Lowe's Gift card in the mail for about $669 and to date I have never received this payment. I had to go buy a used washer instead of a new one because we never received the gift card.

Most of my experiences with Choice Home Warranty have been good. However, I had a really bad one. It was with my refrigerator and it was as if they didn't want to pay for it. They kept saying it was the motherboard and they sent out numerous people. They finally ended up having to replace it but it took two months to do that.

A lot of times, foreigners have the customer service lines and I feel bad for them because I'm sure they're trying their best. But sometimes if the accent is a little heavy, it's tough and I have to get them to repeat anyway. Outside of having a lot of people with accents and answering the phone, it's okay. Because when you're dealing with senior citizens, they need help hearing things clearly.

I have been protected with Choice for five years. The first three years were still active when I moved into the house I'm in now. I continued with them after it ran out because I still have a couple of major items that may fail in the next six years. So, I did an additional six-year plan and it was worthwhile. Submitting a repair request has been relatively easy and they do respond in a reasonable time for the most part. I have to go through their website to submit my requests. The online tools are good.

Very quick and easy to file the claim. An appointment was made for repairs.

I called and an appointment was set for the following day. The service person was on time and immediately took care of the problem and promised to return for one problem he didn’t have the supplies to do. Courteous said polite and very knowledgeable. Would recommend highly.

Warranty coverage is not as expected, disappointing.

Very easy to get my plan. Thanks to Troy sales person. Hope this warranty keeps me going for a year and then I can continue.

We called for some electrical work to be done and it was some in a timely manner and professional

I called Choice Warranty with a problem on our gas range. We received a message from James ** with WeFix Appliances and he came out shortly after to look at our range and determined he had to get a part to fix it. He will come back when he gets the parts which is our scheduled appointment time. He is very professional and knowledgeable about his job and we appreciate that WeFix Appliances is one of the Companies Choice Home Warranty uses.

Professional Service and completed all repairs with no issues.

It was good except the trap was not changed. That means it will probably start leaking again. But the men did a great job. They were prompt and courteous.

I have had to use Choice Warranty twice before, they obtained a highly skilled repair technician that was very knowledgeable and professional.

I am pleased with Choice Home Warranty at this time. The service has improved greatly from the past. Now, assignment of service technicians has been prompt and service technicians has responded in a timely manner. I would rate these two areas of service both five stars. Thank you.

The plumber has been to my house 3 times for different things and fixed them all. He's great!

I contacted you regarding my heat and a/c unit. Two HVAC men came here over a month ago and they said they needed to order parts. To date I have not been contacted regarding their return. I need to hear from someone ASAP.

Second Repair Company (Superman Repair) was efficient and courteous. First repair person was unresponsive and rude. He hung up on me when I called. Choice answering lines were very nice and efficient with what they do. I do not blame Choice for having a bad company working for them.

Technician was great! They knew how to fix the issue with our dishwasher. Thank you.

The technician is awesome and in communication with us. Very punctual and professional!

So far customer service has been very helpful in getting me scheduled as soon as possible and verifying my plan.

Very easy to place a service order and courteous. Wanted to pick my day and time, but it worked out.

Natascha and team are fabulous. I am a Realtor and all my clients are defaulted to Natascha/Hayley. My Personal 8 homes are all serviced by Choice. They are fabulous and it is always a pleasure. They are very attentive and they go over and above and beyond to take care of issues. I feel comfortable buying a Resale because I have a team to back me up.

The agent was so nice and helpful. He explained everything to me and I hope I made a good decision. Thank you Maurice!!

Repair man was very nice and polite. However, repair could not be completed-motor was incorrect one. He did schedule the next visit so I would not have to reschedule Dr. appointment for the second time.

He was very thorough and I liked the fact he came prepared with parts of needed. He made sure everything was working and didn’t feel the need to rush out the door.

The technician was courteous, prompt and knowledgeable. He was friendly and analyzed the problem, ordered the part, came back in a week, installed the part, checked to see if it worked. He talked to us briefly and left. Very pleased.

Tech was quick, clean, knowledgeable and finished initial inspection in timely manner.

Wonderful service, arrived on time and very friendly and was thorough

Polite. Answered all questions. So far, no leaks. Would recommend

Technician showed up when he said he would, was very thorough with the evaluation. I would recommend them for service.

The technician was friendly and went about his business. He seemed to have a grasp of what he was doing.

Robert was very knowledgeable and thorough. He was courteous and professional dealing with my mother during the visit. He has been to my home before and performed the same excellent job.

Worst Customer service ever with a home warranty plan! If I didn’t keep my initial email, reps stated there was no other way of proving correct coverage!

This will be my first time with Choice Home Warranty. I’ve had nothing but good. People are very friendly, answered the questions you have and is very kind.

I just signed up with Choice Home Warranty and am looking forward to the service that they will be providing me,

Very precise with explaining everything. Gave me more than one choice.

Our tech Giovanni was great. On time, professional. He is always welcome.

Very responsive and accurate service. Found the problem in our dishwasher quickly and had it resolved within 30 minutes. All is well tonight!

My hot water heater broke so put a service call in and had a very quick response! Very pleased with everything, Supreme Handy Services came out, accessed the issue, ordered the water heater and fixed it. Very pleased!!