Home Depot Floors Reviews

I got a call at 11 am from Reno flooring. She proceeds to tell me, she doesn't have our floor order. She said it was “accidentally” used by another employee on another job. She said the only option is to go to home depot, see if they have anything we like in stock or we have to wait for another 2 weeks while they reorder. If I choose that option I would have to live with my house displaced, materials in kitchen and live like that for 2 weeks while we waited for new order. I called home depot flooring. I said I need to speak with that dept mgr. She put me on hold several times while trying to locate Andrew, dept mgr. Well she never could for some strange reason so I told her I am coming in.

When I arrived they paged Andrew and paged, and paged making excuses all along. Finally they found another mgr but he clearly was unable to help as it wasn't his dept. He too was getting frustrated at standing there when Andrew was nowhere to be seen. Finally ANdrew shows up and he's got some kind of attitude. I explained to him what happened. He never once apologized. He said why don't we just get you a refund. He looked at us like we were idiots and just had some grudge, not kind at all, not caring at all. What kind of service is that? I said no, I want you to show me what you have in stock! He started walking to the computer then stopped and walked back to us stating, "I am just going to refund you and if you don’t like that I will have you escorted out of the store!.."

I couldn’t believe it, so he refused to help us choose another product, acting like we were criminals or low lifes and didn't care if I called corporate or made any complaints and then threatened us with having us removed from store??? A lot of customers were standing around, hearing me and heard him. He never once apologized, never had 1 ounce of empathy, sympathy or sorrow for our dilemma! My brother had paid for this job on a card. Then he actually had the nerve to ask my brother if he could come back the next day to get his credit card refund as his machine isn't working. My brother said, "No, I want a refund now!" Andrew gave him a partial refund on the card and said he had to give the rest cash!/ This is not home depot protocol for a refund and since when can't a store refunded fully back on a customer's credit card?

Something very fishy is going on with purchases, accounts and customers' credit cards for them to even say they couldn't refund?? My brother lost time off work. We are having relatives arrive for Thanksgiving and now we don't have a floor, just a sub floor. Reno flooring offered no real solution and in fact didn't even call us back with one after Michelle said she would. The home depot sub contracted this job out to another company not informing their paying customers of this. We assumed home depot was doing the work themselves as that's who we paid and ordered with. While Reno Flooring made the initial mistake of being not professional, unorganized and sloppy, it's the home depot that entrusted this other company to work under their name and whoever vetted this Reno Flooring didn't do so appropriately.

WE were left with our house upside down, everything out of place, our carpet gone and left with a subfloor exposed. Just a couple weeks before the holiday and now since home depot basically threw us out because of their huge mistake and lack of any customer service, I am walking around in tears. I had to go to dr for cancer treatment that day, yesterday when this happened. I had to march in home depot in pajamas after dr and deal with a manager who clearly should not have any management responsibilities or be in that position and then be treated so poorly and rudely by their employee like that is just horrendous. I will be looking for an attorney and if I can find one I will sue. But at the very least I will spread my story far and wide over social media and will never step foot in Home depot again and will try to stop others from shopping there if I can.

I have been in construction and home rehabbing for 20 years but I am done with them. Andrew the “manager” should be fired at the very least. He should not be anywhere near customer interaction or where empathy is required. He is the worst home depot employee I have ever had the displeasure to deal with and should lose his job because I promise if he treats us that after spending thousands of dollars we aren't the only ones. You guys lost a customer that was looking at the floor while this was happening but when she saw his attitude and lack of care, she got up and left. 1 customer down and I am telling everyone I know about home depot practices and management.

Thanks for a complete disaster home depot. This is totally unacceptable business practice and customer service. Andrew should have immediately apologized, said he would find us a solution and help us to make it right. None of that happened. Just an angry guy and frankly Andrew didn’t give a rat's behind about us, our upside down house, our problem, none of it! WE have spent thousands of dollars at the home depot. Actually last month I purchased a new washing machine. But to be treated like they way we were treated by the manager and never offering any type of solution, any type of of apology, and care that we are customers is unforgivable behavior. We will never spend another dime in that store!

At the end of their 4-day window, they had not completed the baseboards or stair trim. They left and for four weeks I’ve been waiting on the order to arrive at the Home Depot. No one called me so I keep calling them. Apparently, they asked the measuring company foot the bill for the mistakes. They declined! Meanwhile, I have torn carpets on the stairs with staples sticking out and no baseboards or trim in almost half my home. They now want another $2,000 to finish the job. I’m so mad! I don’t recommend.

As consumers we have choices. Home Depot builds their business up behind commercialized advertising and you put your trust, faith and hard earned money into a company who could care less about its customers. Our concerns have fallen on deaf ears, even after writing to the CEO. We had 2-full kitchen renovations done at a very high price, and were pleased except with the first floor flooring. We paid extensively for cabinetry, appliances, renovation work, etc. All work and appliances have been paid for in full. Our ask is that SOMEONE from the company take accountability. We have submitted photos, copies of emails, receipts, copies of checks, notifications, etc. All of this has fallen on deaf ears, as if once you've paid, they do not care whether you're satisfied or not. Save yourselves from being disregarded or abandoned by these mega companies that hide behind their store name! We deserve better! THIS IS NOT HOW DOERS GET MORE DONE!

So now with flooring purchased, I receive a notification of scheduled install dates of February 12-16. I honestly was very surprised at needing this amount of days just for flooring, but that also soon became very obvious why. Home Depot uses Romanoff Renovations for all of their flooring installations, which their headquarters neighbor Home Depot's ironically. My installation began on Monday February 12 with the LVP flooring.

My installer struggled to make it to my home by 11:00 each day, and left by 3:30. So the LVP now took three days instead of two, and he left without installing any transitions, and with my quarter round completely destroyed. He unbelievably was using a staple gun shooting nails, and eventually just used staples throughout the rest of my house. He also did not caulk any molding or flooring. So not only did this leave me with damaged molding, but also about 3 1/2 hours of work caulking all of my molding myself. Not a good start.

The carpet crew arrived Wednesday the 14th, also struggling to arrive by 11:00. My wife and I moved every single item, including all furniture prior to their arrival. So all they needed to do was lay carpet. This also left my entire home packed away on my hardwood floors, which has become a huge issue as this nightmare plays out. Amazingly they cut the carpet wrong at the shop, even after insuring multiple times that I had a large paved driveway to cut the carpet here. So now the largest piece of carpet for my great room and hallway would have to be reordered. But I was assured that the original dye lot was available, as all of the carpet upstairs is identical and needed to match at the doorway seems.

This was the first of many, many blatant lies by the Home Depot staff. The crew was to return the following day to install the downstairs carpet, but again while cutting it at the shop they found this carpet to be so severely flawed that it could not be used. So instead they returned to install the carpet in the master bedroom, and one of the spare bedrooms. Again assuring me that the matching carpet was available and ordered for the remainder of the house.

To date those two rooms are the only carpet that was ever installed. Obviously that dye lot is long long, so that new carpet is basically useless and needs to be replaced as well. So l'm sure you are wondering how is it possible that this occurred in mid February, yet in August nothing else had been done. This in itself could be its own hellish novel. But basically one carpet was supposedly ordered three separate times. Twice flawed again, and once cut wrong yet again. The upstairs carpet was allegedly ordered three additional times as well, and cut wrong at the factory each time.

So after over two months of this, I simply requested a full refund. Which they denied. All of this was sent to the "Executive Escalations Division". Which was a guy who supposedly was the one who could work all of this out. He worked 11-8, so the majority of my communications with him occurred at 7:45, usually on a Friday. I talked to him 33 times leading up to this. Yes 33. This became so intrusive, I eventually requested emails only for any updates. Finally On April 26 l agreed to a $6,750.00 refund, and $3,500 in compensation. This left me still paying in full for the botched LVP, but I just wanted all of this behind me, and to be able to move on and finally get my house and life back together.

As of today I have received neither. Absolutely nothing. I am out over $12k, my home is a total wreck and I am forced to hire an attorney to resolve this. The store manager has not spoken to me once throughout this entire ordeal. The regional manager who initially agreed that I deserved a full refund, also refuses any communication. Even the CEOs of this $400 billion corporation who I included on so many communications, never deemed any of this serious enough to even respond or acknowledge it. This isn't a fly by night flooring store, this is Home Depot, and yet their literal criminal behavior goes unnoticed.

Even when filing a formal complaint with the Better Business Bureau had no affect. They simply lied in their communications about what they were doing to resolve this. The BBB had no way of knowing none of this was true, or any means to enforce a true resolution. So that too was simply swept under the carpet. And filing a dispute with Citi Bank also went nowhere. Citi is obviously in bed with Home Depot, so once again Home Depot simply says I've been compensated, and Citi Bank accepts it as the truth. Never truly investigating anything. I never would have thought a company as large and established as Home Depot would treat any customer like I've been treated. But here we are six months later, and my nightmare is the proof.