Home Depot Kitchens Reviews
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About Home Depot Kitchens
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The Home Depot sells a wide range of home appliances. The company offers kitchen and laundry equipment, including refrigerators, dishwashers, ovens and washing machines. The Home Depot integrates product selection, installation services and customer support, aiming to meet diverse household needs.
- High-quality products available
- Professional installation services
- Poor communication from staff
- Delays in project completion
Home Depot Kitchens Reviews
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Reviewed May 11, 2026
Home Depot Kitchen Design in Maui Hawaii did measurements of our kitchen and bathroom in November 2025 and as of today, May 11, 2026, we have not received any design and estimate.
Reviewed April 30, 2026
If you’re considering a kitchen remodel, my experience should serve as a cautionary tale. What should have been an exciting upgrade turned into a drawn-out, frustrating ordeal defined by repeated mistakes and a complete lack of accountability from start to finish. Every phase of the project was mishandled. Initial measurements were incorrect, which set off a domino effect of problems. The materials ordered were another major failure point—wrong items, missing components, and delays caused by reordering things that should have been right the first time. It felt like no one was verifying anything before moving forward, and I was left constantly chasing updates and answers.
The workmanship itself was unacceptable. Installation quality was sloppy, uneven, and in some cases simply had to be torn out and redone. Rather than delivering a finished product, the process became a cycle of fixing mistakes that never should have happened. The project ran well beyond the promised completion date, with delays driven almost entirely by incompetence, poor coordination and lack of oversight. Communication was inconsistent, and responsibility was constantly shifted rather than owned. It gave the impression that no one involved felt truly accountable for the outcome.
Equally concerning was the apparent lack of professionalism among the contractors. There was little evidence of pride in the work, and, more troublingly, it became clear that some of the contractors used were neither licensed nor insured. This raises serious concerns not only about the quality of the work, but also about liability and consumer protection. In the end, what should have been a straightforward kitchen makeover became a costly, stressful experience that required significant rework. I cannot recommend this process based on my experience.
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Reviewed April 21, 2026
Fayetteville, NC, USA, Was suppose to be done by DEC 15th 2025, didn't get finished until Feb 5th 2026! Scott From Home Depot (919-917-8640) came down form Raleigh to measure our kitchen. Showed us a bunch of samples which we made a decision to spend $26K. A few weeks later he called and said he forgot to measure the over hang on our bar and it would be $275. more. (He said he would make it up to us the next time he seen us). NEVER SEEN THAT POS again! Install wen fairly fast, but the never connected the dishwasher to the granite counter top, they didn't have a drawer, or the hardware for another cabinet. Had to wait tow months for my kitchen to look whole!! The installers are great and do a good job, but clean up not so much. They left black grout on or cabinets which was a bitch to clean off. All and all SCOTT from Home Depot Raleigh NC sells some BS! Product is good, just a pain to get tot he finish line!!!
Reviewed March 6, 2026
5 months ago yesterday we paid in full to have our kitchen redone. 2 months ago today the remodel started. Today I am still living without cabinet doors, crown molding, and more. Our contract stated it would be completed by Jan 19th. When things started to go south and I wanted to cancel 'cause I saw how jacked they were, we would have been charged 35 percent. They don't hold their end of the contract and we just get told we will discuss compensation when it's complete, but they can not tell us when that will even be. If I could leave a zero star I most definitely would.
Reviewed Dec. 22, 2025
We had our kitchen remodel done back in July 2025. They told us it would be a 3-5 day install. It was 3-5 days over almost two months! Now the grout at the bottom of backsplash/top of new counters is all cracking and completely missing in parts. One cabinet seems to be separating. I can not get anyone from design team to call me back. This is Dutchess County NY. Fishkill area.
Reviewed Dec. 22, 2025
We made the mistake of spending $20,000+ for what we were told would be a six-day kitchen makeover that included refacing the cabinets, a new backsplash and new countertop. Once they received the full payment (which they require to schedule the demo), six days quickly turned into several months with issue after issue. For example, a few of the new cabinet doors were incorrect and reordered three times. Each time, the installers opened the box when they arrived at our condo only to find they were still the wrong size, they'd been bored incorrectly, they were damaged, etc. The backsplash was not measured correctly either and once the outlet cover was put back, you could see about a quarter inch of drywall on one side because the tile wasn't installed close enough for the plate to cover it.
The installers erroneously removed part of the baseboard and 'created' a piece to put back that didn't match so after having 'Dave' who was sort of supervising the project out multiple times, he told us to buy a new baseboard and he'd have his guys install it. We did, but we shouldn't have had to because it should never have been removed in the first place. In addition, every time we called or emailed to find out when the cabinet doors were going to arrive, they told us they had no way of knowing because the manufacturer doesn't tell them. Dave told us that we were just hiring Home Depot at an unlucky time because a lot of the management had left right before our project started but honestly, I've never seen a project so poorly managed.
Our multiple phone calls and emails went unanswered and even now, it's Dec. 21st, 2025 and the project (which started in June 2025) was finally finished Nov. 17th-- and Dave told us he'd have someone at Home Depot refund money because there were so many mistakes and no one has reached out to us. I left a voicemail for Dave (who agreed that there were a lot of mistakes made and that you shouldn't have to re-order the same doors three times) two weeks ago asking why no one has reached out to us, and he hasn't returned the call. They make a lot of promises and communicate well until they get your money and then it's a completely different story. I spent more time chasing them down than any customer should have to.
On the last re-order of the cabinet doors, I emailed the 'coordinator' to get an ETA and she responded that the cabinets were in and ready to install. Within a few hours of my emailing and asking, she responded and said they were in and ready to install! My guess is that the doors were ready and sitting there prior to my email and my email is what prompted someone there to see if they were sitting in the warehouse. Each time they came with the wrong cabinet doors, we asked them to expedite the replacements and each time the re-order took 4-6 weeks. Simply dealing with all the mess ups was a waste of our time.
The sales guy (Gibram), when he did our initial consultation, told us that contractors will take your money, demo your kitchen and then make you wait for months to finish the project but that Home Depot was different. They are not different. I have exchanged more than 60 emails with the coordinator over the course of trying to get this project finished. If you don't mind not having running water in your kitchen and cabinets with no doors for weeks and weeks, then you might be fine with this process. If you are actually living in your home and need access to your kitchen, save yourself the hassle and avoid working with Home Depot in this capacity.
Reviewed Nov. 2, 2025
I would not recommend Home Depot delivery. We ordered an oven range to be delivered. Received the delivery last Saturday. When they arrived and unloaded the oven, our new oven was damaged in three areas. They gave us a choice to keep with a discount or returned. With hesitation we decided to keep it. After using it that night, we decided this oven range was an awful model. Made plans that night to return the oven. They schedule to pick the oven up today between 3-7pm. Yesterday we purchased another new oven (NOT from Home Depot) and picked it up today.
Since Home Depot said they would pick up their oven today, we had friends carefully move it onto the front porch to have our new one installed in the kitchen. We sat here all day waiting for Home Depot’s oven to be picked up. At 6:30 we called their delivery line to check if they were coming and the lady said the delivery guys were on their way. Still not here at 7:30, We contacted them again and they told us that the delivery guys came at 4:30 and we did not answer the door, that is a total lie. My front door has been open all afternoon the oven has been sitting on the front porch since 11:30 AM and no one came to our door for pick up today.
Now we find out that they won’t be able to pick it up until tomorrow. We’re going to be out of town during the day and I told them a timeframe we would be home and they cannot even guarantee if or when they’ll be here. I do not appreciate them lying to us and saying they came here to pick it up when there’s no possible way They showed up at our house. With receiving a damaged oven having to go through the ordeal of having it returned, trying to get a full refund, which we're guaranteed to get then have the delivery people lied to us and say they came to pick it up and they weren’t here. I would never work with this company ever again.
Reviewed Oct. 27, 2025
Good Cabinetry selection to choose from. However, the in-house design and staff are far below expectations. They're not proactive in contacting a customer, the the communication is almost non-existent, and I would suggest they move kitchen design and installment to to third party off-site company. Company. Let somebody competent handle this area. I regret the day I walked into the store.
Reviewed Oct. 22, 2025
Don’t use GerrityStone that HomeDepot uses. Run away and run fast. Horrendous customer service. We had our countertops installed and strange stains started bleeding through the very next day. The sales contact blamed us and asked what we washed the counters with. I told her, they literally were just installed. She then sent someone out from the stone maker to assist. He came out, made statements about it being so strange because the stains came through along the lines and said “we will call you”… that’s it… crickets! $ 11,000 with brown stains. Pick a company that cares about their customers. Look at the images attached.
Reviewed Aug. 11, 2025
We ordered new countertops from Home Depot (Gaylord, MI) with undermount sink installation – clearly written in our order and final invoice. They installed countertops cut for an overmount sink instead. Now we’ve had no kitchen sink or dishwasher for weeks, forced to wash dishes in our bathroom sink. Home Depot has admitted the sink type was changed after measurement but refuses to fully cover the cost to fix it. This is a breach of contract and has made our kitchen unusable. We just want what we paid for – an undermount sink installation as ordered – and our kitchen back in working order. We just wanted them to honor the agreement they made.
Home Depot Kitchens Company Information
- Company Name:
- Home Depot
- Year Founded:
- 1978
- City:
- Atlanta
- State/Province:
- GA
- Country:
- United States
- Website:
- www.homedepot.com