Independent Home Reviews
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About Independent Home
Independent Home is a factory-direct walk-in tub business that offers free consultations and a lifetime warranty. The company makes eight walk-in tub models with fast-fill faucets and speed drains. Luxury features, including hydrotherapy, dual massage jets and chromotherapy, are also available. Independent Home also sells walk-in showers.
- Customizable models
- Installation discounts
- Lifetime warranty
- Rain showerhead options
- Capacity may affect water heater
- No online pricing
Featured Reviews
Independent Home models
Independent Home makes eight different walk-in tub models. Each comes equipped with many standard features, including fast-fill faucets and speed drains. Higher-end models include luxury features such as air or whirlpool hydrotherapy, dual massage jets and color-soothing chromotherapy.
The company also makes walk-in shower options for places where a tub might not be the right fit due to customer preference or bathroom size limitations.
Independent Home’s walk-in tub models include a deep-soak walk-in tub with optional massage jets, a structurally upgraded acrylic model and a wheelchair-accessible tub. All Independent Home shower and tub seats are ADA-compliant, making for a safer and more comfortable shower or bath experience.
The company’s walk-in tubs vary by features including the number of jets, the size of the tub and hydrotherapy options. Several models are designed for specific needs:
- The Access is a wheelchair-accessible model that helps those in wheelchairs safely get in and out of the bathtub.
- The Royal is designed for larger individuals and has a power-controlled seat for lifting and lowering a person into the bath.
- The Cube is a compact walk-in bathtub designed to fit into an existing shower stall space.
Standard features of Independent Home walk-in tubs
All Independent Home walk-in tubs and showers come with multiple standard features. In addition to industry-wide features, such as a low step-in threshold and a wide door, Independent Home walk-in tubs offer relaxing components that help to invigorate and gently massage your body during a shower or bath.
Independent Home walk-in tub installation
Independent Home provides certified installers to install your walk-in tub. These installers come from multiple trades, including plumbing, electrical, demolition and finish work. Installation specialists are experts in this field and usually average well over 500 installations completed.
Independent Home holds its technicians to strict standards. Each representative explains how to use the tub after they install it, and each customer signs a completion certificate stating they’re satisfied with the work.
Every walk-in tub is tested during construction with checkpoints that guarantee the quality of the electrical components and integrity of the watertight seal. As a factory-direct company, Independent Home adheres to a standard of single-source accountability for sales, installation and service.
It usually takes one day to complete the installation. All Independent Home walk-in tubs are turnkey solutions designed to replace existing bathtubs.
Independent Home walk-in tub cost and financing
The cost of an Independent Home walk-in tub ranges widely (installation is included), but it varies by the model you choose and any add-ons or upgrades you select. Adding options like hydrotherapy increases price. Independent Home suggests calling to receive a free, customized quote for your walk-in tub or shower.
The company suggests having a specialist perform a free in-home estimate before purchasing a tub. The specialist measures your current bathroom and explains what’s required to install an Independent Home walk-in tub in your space. Having a technician inspect your bathroom lets the company give you the most accurate quote possible.
The company provides a $1,500-off installation coupon on its website, and financing is available to qualified buyers. If you’re a veteran with a disability, you may be able to subsidize a bathroom remodeling project with a Home Improvements and Structural Alterations (HISA) grant.
Independent Home FAQ
What type of warranty does Independent Home offer?
Independent Home backs its tubs with a lifetime warranty. You’re fully covered for all components of your tub.
What are Independent Home’s walk-in tub dimensions?
Independent Home walk-in tub sizes vary by model. They range from 33 by 35 inches to 26 to 26 inches, with several other measurement options between. All the company’s walk-in tubs are designed to fit inside an existing space for a standard tub. Its website suggests calling to find out more about specific sizing.
Where can I buy an Independent Home walk-in tub?
There are Independent Home walk-in tub locations in all 50 states and in Washington, D.C. You can connect with a local specialist through the company’s website. Independent Home manufactures its tubs at its headquarters on Long Island, New York. After meeting with a specialist, it usually takes between 10 and 14 days to order, build, ship and install your new walk-in tub.
Do we recommend Independent Home walk-in tubs?
Although the final price can only be determined after an in-home estimate, Independent Home guarantees quotes for a year and includes installation in the tub price. The company’s ADA-compliant tubs come in a variety of sizes and styles to fit different needs. According to Independent Home walk-in tub reviews, many customers enjoy their tubs and are pleased with the installation process.
Independent Home Reviews
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Reviewed May 1, 2026
Purchasing a tub from Independent Home went really well. They were immediate in contacting me, and they were fast in coming out to the house and getting a time set up for installation. I enjoyed the man who came to fill out the paperwork with us and do the financial part of it. The installation crew was also very good and informative. They made things very easy. They seemed to think about a lot of little things that make up the big things. It made things work more smoothly.
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Reviewed April 25, 2026
Nobody else would call me back, and I kept getting weird phone calls from other salesmen. But Independent Home called me back a couple of times and answered all my questions. We got the deluxe tub from them. It ended up being a good deal. We had to change our install date three times and they were very accommodating. It was a great experience. They were wonderful. They did the installation in one day. It was a very easy process.
Reviewed April 16, 2026
I saw an advertisement on my tablet for Independent Home and we ended up buying their top of the line product. It was very easy and they worked with us. At first, we told them that we were not going to do it. But the salesperson contacted me again, then I talked with my husband and he we'd go ahead and do it. Then, the installation was a one-day affair. I wasn't home at the time but my husband was. And when I got home from work, they were just finishing up. But I didn't do a really thorough inspection and I should have because there are a few items there that I need to contact them so they can be addressed. It doesn't look like some of the ceiling was done correctly and it looks like there's some gap.
Other than that, they were very friendly and they did their work like they said they would. I would recommend them. Also, the price wasn't that expensive. So far I've used the shower part of the item and on the accessibility, it needed to be a little bit bigger. It's big enough for me but there's not a lot of room for my husband. He will be able to use the bath part of it, but shower, not so much.
Reviewed April 11, 2026
I wanted to go through Safe Step Tubs and I was going to get the free toilet and $2,000 off the whole complete thing. But Danny, the guy that was in charge of Independent Home, showed me and explained to me that it was probably about $12,000 cheaper for me to get the Independent Safe Step tub. So I went with that and it had the same features. It just didn't come with $2,000 off or the free toilet, which I was still hoping for to get a new toilet. Other than that, the tub is really nice. I got the top model because I wanted the aromatherapy, the massage and the jet.
Amy was my sales rep and she was very nice. She was so sweet. Everybody that I had talked to at Independent Home were all very, very pleasant. They were all very nice. They respected me as a customer and as a person. The installation took two days, but it really was truly worth it. Everything went well. I loved everybody that I came in contact with, whether it was in person or on the phone. I would probably go through them again. I've already recommended them to several of my friends. You can't beat the price. The products were in good quality.
I got the tub for my mother because she's 93 and a half years old. She has stage four pancreatic cancer, kidney and liver cancer, and she just lost her ability to walk about a month ago. My oldest daughter has stage four breast cancer and she loves that tub. It's been one heck of a struggle with us, but at least now my mom can be clean and she can rest up easy. This is the best tub that I've ever had.
Reviewed Feb. 26, 2026
This tub changed my entire life. I feel like I am 15 years younger. Never felt happier to get out of bed and enjoy life again. The comfort, the warmth, and the way it relaxes my muscles at the end of a long day is something I didn’t realize I was missing. My aches and stiffness have improved so much, and I actually look forward to my nightly soak. It’s not just a bathtub — it’s become part of my daily routine for feeling refreshed, restored, and ready to take on the day. I only wish I had made this decision sooner.
Reviewed May 12, 2026
The tub is beautiful and very professionally installed. The installers were great. Looking forward to my first bath.
Reviewed May 8, 2026
Hannah was great, she helped Keith get a great deal. The installers, Josh & Mike were considerate, cleaned up after themselves & even installed an unexpected toilet! Woohoo!
Updated review: May 16, 2026
It took 3 months to get defective parts replaced. A BBB review stimulated a call 2 hours after posting. I would suggest talking to your installer, and if Headquarters doesn't respond, post a BBB review.
Original Review: May 8, 2026
Tub installed carefully by husband, wife Team. Missing and defective parts not provided and multiple phone calls not responded to. It would appear the lifetime warranty Is useless as they do not correct defects and missing parts. There are many other less expensive options out there and hopefully other companies with functional customer service.
Reviewed May 5, 2026
That tub does not work. They have replaced the pump 2 time besides the original. Nothing has helped. They said they will not warranty it anymore and will not return my phone calls.
Reviewed May 5, 2026
Independent Home sent a salesman and he seemed to be very knowledgeable and professional. I was looking for a tub and I liked what they told me. The installers were very professional as well. They cleaned up after themselves. It was an easy installation. Two came out and they were done in three to four hours. They did very good work and I'm satisfied. The tub is easy to operate and I'm enjoying it.
Independent Home Company Information
- Company Name:
- Independent Home
- Company Type:
- Private
- Year Founded:
- 2002
- Website:
- independenthome.com
