Independent Home Reviews

I had a lot of questions for Devonte when he came to install my tub. He was able to get everything done in a day and spent much time with me to be sure that I understood everything about the tub and how it worked. I was impressed with the all the ways this tub afforded me comfort and relaxation. Devonte was cheerful and proud to represent Independent Home; it was obvious during his training for me. His goal was to teach me how to take a wonderful bath and obtain the comfort I deserved and needed.

Independent Home has what we wanted in a walk-in-tub, with an attractive price. We determined we need Hydrotherapy for the many conditions with which we seniors live. We like the safety and comfort features, especially the slip-resistant flooring, angled grab bar, built-in handrails, high-pressure water jets, air therapy and built-in heating for a consistent, spa-like experience. We will be able to slide from our wheelchair directly into the wider heated seat. While waiting for the tub to fill with water, we can feel the Vibrio sonic massage on our shoulders. We can direct the jets to reduce restless legs and muscle pain. Arthritis pain can be lessened by the massage and heat from the heated jets keeping the temperature at the desired level.

Purchasing a tub from Independent Home went really well. They were immediate in contacting me, and they were fast in coming out to the house and getting a time set up for installation. I enjoyed the man who came to fill out the paperwork with us and do the financial part of it. The installation crew was also very good and informative. They made things very easy. They seemed to think about a lot of little things that make up the big things. It made things work more smoothly.

I saw an advertisement on my tablet for Independent Home and we ended up buying their top of the line product. It was very easy and they worked with us. At first, we told them that we were not going to do it. But the salesperson contacted me again, then I talked with my husband and he we'd go ahead and do it. Then, the installation was a one-day affair. I wasn't home at the time but my husband was. And when I got home from work, they were just finishing up. But I didn't do a really thorough inspection and I should have because there are a few items there that I need to contact them so they can be addressed. It doesn't look like some of the ceiling was done correctly and it looks like there's some gap.

I wanted to go through Safe Step Tubs and I was going to get the free toilet and $2,000 off the whole complete thing. But Danny, the guy that was in charge of Independent Home, showed me and explained to me that it was probably about $12,000 cheaper for me to get the Independent Safe Step tub. So I went with that and it had the same features. It just didn't come with $2,000 off or the free toilet, which I was still hoping for to get a new toilet. Other than that, the tub is really nice. I got the top model because I wanted the aromatherapy, the massage and the jet.

I had a good experience and would recommend. The sales and installation process was easy. Everyone was punctual and respectful. My bathroom looks just like it did before except with a beautiful new accommodating walk in tub/shower.

Alex was our installer who was very professional and friendly. He was very informative on everything that he was doing and what the end result would be. I would highly recommend him and Independent Home for a walking tub. Price was within our budget and the financing was easy to get.

Professional, courteous and quick installation. They did a wonderful job. A+ rating.

The experience was great from the sales to the installation. Looks great.

Unbeatable price and they kept every promise! Independent Home told me to wait to sign with any other company because they could beat the competition on quality and price. They weren't kidding. They got me everything I wanted and more; including a premium walk-in tub for less than a walk-in shower. If you want top-tier materials and guaranteed satisfaction for less; give Independent Home a call.

This was great experience from the start. Workers and the tub are first class.

Julio was the first to call and set up our appointment with Hannah. He was very nice and very knowledgeable. He explained a lot about the process. Very helpful. Hannah was great. The Installer, Josh was professional and did an excellent install. His helper, Micheal was very kind and did everything he was ask to do. They worked well together. The tub is great and the company is great to work with.

Everything was perfect, very pleasant guys. Very neat and orderly. Cleanup was beautiful!!! Would highly recommend this company and their employees!!! Very satisfied customer!!!

Great experience. Very thorough and knowledgeable.

The installer was very professional and courteous. He did an amazing job.

Very kind and professional workers! Knowledgeable about product! Neat about work area!

Joe and Linda showed a lot of pride in their work. They put down rugs and pads to protect our hardwood floors. The installation of the tub was done with care and professionalism. We are very pleased with the quality of their work and the way they left our home.

The tub is beautiful and very professionally installed. The installers were great. Looking forward to my first bath.

Hannah was great, she helped Keith get a great deal. The installers, Josh & Mike were considerate, cleaned up after themselves & even installed an unexpected toilet! Woohoo!

It took 3 months to get defective parts replaced. A BBB review stimulated a call 2 hours after posting. I would suggest talking to your installer, and if Headquarters doesn't respond, post a BBB review.