Liberty Home Guard Reviews
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About Liberty Home Guard
Liberty Home Guard (LHG) offers three main home warranty plans, including systems-only, appliances-only and combination plans, which start at around $50 to $60 per month. It also has more than 40 add-on options for customizing your coverage and a 365-day workmanship guarantee. Liberty offers plans in all 50 states and Washington, D.C., and it has more than 20,000 licensed technicians in its network.
Visit www.libertyhomeguard.com- Available nationwide
- More than 20,000 in-network technicians
- More than 40 add-on options
- 365-day workmanship guarantee
- 24/7 claims availability
- Can’t usually choose your own service technician
- 30- to 60-day waiting period
Liberty Home Guard Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
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- Financial relationships do not influence whether we publish a consumer review.
Reviewed May 18, 2026
The home warranty that I had when I purchased the home had lapsed and I was looking for a replacement. I have the warranty for about a year now I learned about Liberty Home Guard through the American Legion and I have them for about a year now. Their service has been much better than my previous company. This is the first time I've purchased a policy that covers many years and when I prorated out the price over a seven-year period, the results were favorable.
I had a problem with the absence of coverage of additional refrigerators, so I called Liberty about it and that was resolved as they added that with no increase of premium. I also called them when I had a leak on the hot water heater. They responded, got someone out, and it was taken care of. The tech had a bit of an attitude as far as the consumer's use of a home warranty, but that's neither here nor there. He did what he was sent to do and the work that he did was good. Also, it was cheaper for me as a homeowner to use my home warranty plan than to go buy the part and take care of it myself.
Thank you for sharing your experience with Liberty Home Guard, Larry!
We're thrilled to hear that our service has generally exceeded those of past providers you've tried, and we appreciate your loyalty. We're glad to know that you found the multi-year policy beneficial and the prompt resolution of additional coverages to be accommodating.
Your satisfaction with our service efficiency, especially during your hot water heater issue, means a great deal to us. Should challenges arise again, please don't hesitate to reach out.
Reviewed May 17, 2026
Kevin was extremely helpful and knowledgeable throughout the entire process of choosing a home warranty. He took the time to explain all the coverage options clearly and helped me find a plan that fit my needs and budget.
Thank you for sharing your positive experience with Kevin!
We're delighted to hear that he provided clear and comprehensive assistance in choosing a home warranty plan suited to your needs and budget. Kevin's dedication exemplifies our commitment to knowledgeable and customer-focused service.
If there's anything more we can assist you with, please don't hesitate to reach out. We're glad to have made your experience a positive one.
Reviewed May 17, 2026
I had some minor leakage on my kitchen ceiling and when Liberty Home Guard sent out a contractor, there were some hiccups. The tech who came was not able to identify the root cause or where the leakage was coming from and I had to deal with some hassle that he did. I had to call my patching guy to patch it and I had to pay $600 to my patching guy. Then, that same leakage started happening again and I called Liberty for the second time. So, I paid twice the $85 claim fees for that same issue and I wasted $700 because of Liberty Home Guard. It was their fault that they were not able to identify the cause and I had to deal with that same hassle for three months. Based on my experience, I would not recommend Liberty.
Hello Niraj!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed May 16, 2026
Alex was very helpful and professional. He answered all of my questions and guided me through the process. The company has many good reviews which is the main reason that I signed up. Alex pointed out many things that were being offered which helped in my decision. Hopefully, Liberty holds up to the good reviews.
Thank you for sharing your experience with Alex!
We're delighted to hear he was helpful and professional, effectively answering your questions. His efforts exemplify the dedication our team provides, and we're pleased they were highlighted in your decision to choose Liberty, made more confident by our company's positive reviews.
If you have any further questions or need assistance in the future, we're here to help and ensure you have a positive experience with us.
Reviewed May 16, 2026
I didn't have to pay too much out of pocket during the whole operation. Liberty Home Guard completely pays for the items that they say I'd have covered.
Reviewed May 15, 2026
Some of the people who sent in reviews haven’t even experienced Liberty Mutual yet so they shouldn’t be reviewing. Liberty Home Guard is a JOKE and shouldn’t be allowed to be up and running. They take your money for years and then when you need help there are two options-YOU front the money for repairs up to their allotted amount, which is 1/4 of actually costs to replace and install or they ship you the item and YOU pay for the install. I bet you didn’t read that in their evasive contract. They should be shut down.
Hello Tiffany!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed May 15, 2026
Thank you, Mike for the details and for providing me time to think prior to deciding. You are very knowledgeable and patient, definitely made me feel confident that Liberty Home Guard is the correct choice. I hope everyone in Liberty is as professional as Mike. Thank you for the discount you applied and being so kind and respectful. I know I made the correct choice choosing Liberty Home Guard and I will definitely recommend you to my friends. I definitely recommend speaking with Mike if you need a home warranty. He will provide all of the details necessary.
Thank you for sharing your positive experience with Mike!
We're delighted to hear that he provided knowledgeable, patient service and offered a discount that gave you confidence in choosing Liberty Home Guard. His approach aligns perfectly with our aspiration for exceptional service. Your willingness to recommend us warmly affirms the quality we strive for in every interaction.
If you ever need further assistance, don't hesitate to reach out. We're here to continue providing respectful and quality service whenever you need it.
Reviewed May 15, 2026
Sal ** did an excellent job of explaining the different options available to me. As a senior citizen and a veteran programs like this are very important to us. Sal explained all the potential options available to me. He walked me through these various options and helped me make a decision that best fit my needs.
Thank you for highlighting your excellent experience with Sal!
We’re delighted to hear that he clearly explained the available options and assisted you in selecting the best fit for your needs. His dedication reflects our commitment to providing valuable support.
Should you need further assistance or have any questions, feel free to reach out. We appreciate your feedback and are honored to serve valued customers like you.
Reviewed May 15, 2026
Awful experience a second time! The replacement cost for a gas water heater by their own estimate is over $4,000.00 and their best offer seemed to be $250.00! Why call the company Liberty Home Guard instead of rip off? This company does not warranty anything! Only excuses given for non payment, absurd! It looks like I will be forced to take legal action... 0 Star.
Hello Rocco!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed May 15, 2026
Not the best company by a lot. Did not get any fair refund for replacing my broken AC costing $6500. Had to pay for tech inspection, and they only covered $300 that I have not seen yet.
Hello Daniel!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed May 15, 2026
I've been with Liberty Home Guard for two years. We liked the prices. When I submitted my claim the first time with them, the only thing I was not happy about it was I had to pay the installation fee. Other companies I had before would cover everything - the parts and installation fee.
Reviewed May 14, 2026
Josh **, a representative from Liberty Home Guard has done everything in his power to right the previous wrongs with this company! It is remarkable how customer service can spin from the absolute WORST, consistently denying claims, trying to sell me appliances instead of repairing. Since Mr ** has been involved, my experience is exactly as it was promised when I purchased the policy. I can NOT give the company 5 stars but insist that Josh ** certainly does deserve 5 stars!!!!!
Thank you for your feedback, Stacey!
We're delighted to hear that Josh has positively impacted your recent experiences with our service. We recognize the initial frustration with claim denials and attempts to sell appliances, but are committed to continual improvement.
Please know your comments are valued, and we'll certainly acknowledge Josh's efforts internally. Your insights help us ensure better experiences for all our customers.
Reviewed May 14, 2026
I have been in contact with Freddie ** on increasing our coverage. I believe he answered all of my questions about the cost and increase of coverage on the Plan we agreed on. It was a pleasure dealing with Freddie ** at the time.
Thank you for sharing your positive experience with Freddie!
We're delighted to hear that he was able to clearly address your questions about increasing coverage and costs. Highly appreciative engagements like yours inspire our team of agents.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're thrilled to continue serving you!
Updated review: Aug. 19, 2026
Liberty Guard recognized the process issue and contacted me directly. Instead of having to wait for a new repairman, they provided me with a cash settlement. The manager called and handled everything personally.
Original Review: May 14, 2026
I see all the great reviews but I put in my first claim on my refrigerator being inoperable. It is day 21 of my claim and I am still waiting for my refrigerator to be fixed. How many of you can go three weeks without a refrigerator? My current status - "waiting for a diagnosis."
Hello Michael!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed May 14, 2026
Kevin was very knowledgeable and good sales person. He worked hard to get us to sign up and made sure we got a good deal. Looking forward to having a problem and actually having the company handle it.
Thank you for highlighting your positive experience with Kevin!
We're thrilled to hear that he provided knowledgeable and personalized assistance, ensuring you received a great deal. His dedication to securing a favorable outcome exemplifies our commitment to outstanding service.
Should you have any questions or need support in the future, feel free to reach out. We're glad to have you with us and look forward to assisting you whenever needed!
Reviewed May 14, 2026
I pay our $65 a month to Liberty Home Guard, and when I had the garage done, I had to pay for it. So, I've been considering getting rid of Liberty Home Guard and just putting that money into an account because if we're going to pay them every month, and then when something happens, I have to pay it anyway. What's the point?
When I purchased the service, the person I had made contact with to get the service that day told me specifically that he was my contact person whenever I had an issue or needed service. But I never received his direct contact info. It's the same as any other place. You call the 800-number, and whoever answers, answers.
Reviewed May 13, 2026
Sam ** was absolutely fantastic! I was being transferred until I reached him and he was able to assist me with clarification of my policy and payment schedule! Sam is an example of how agents should communicate and share empathy with their customers.
Thank you for highlighting your positive experience with Sam!
It’s truly gratifying to hear how his empathy and expertise left such a lasting impression on you. We aim for our agents to model the exceptional communication Sam demonstrated while confirming your policy details and payment schedule.
Your feedback is valuable to us, encouraging our other team members to thrive. Should you need further assistance, feel free to reach out. We're pleased to continue serving you.
Reviewed May 13, 2026
Terrible customer service EVERY SINGLE TIME. The only friendly one was the salesperson who got me into a 5 year coverage. They tried their very best not to assist customers but to find ways to NOT approve claims. Someone called Marco from this company just called me because I am at the end of the plan. Very rude and unprofessional. They only reach out to you when they want more of your money (plan renewal) but the customer service or resolution team is slow to respond. Overall I have had negative impressions on people whom I have talked to on the phone. I understand it is a for profit company but please at least invest in training your employees on how to provide good customer service on the phone, as well as increasing the efficiency of the services. I have more than one property but I would never ever use LHG again, and I will not recommend it to anyone.
Hello Flora!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed May 13, 2026
I had a very good call from the company Rep. He explained everything about the upgrade to my policy, highlighting the various benefits that I would be receiving. The caller spoke clearly and at a speed that was very much appreciated, as most callers talk so fast that I have to ask them to slow down. I did agree to purchase the upgraded policy. :o)
Thank you for sharing your positive experience, Richard!
We're thrilled that our representative clearly and thoroughly explained the policy upgrade, highlighting its benefits in a manner that suited your pace. It's great to hear you’re satisfied with choosing the upgraded policy.
If you have more questions or need further assistance, please don’t hesitate to reach out. We're glad to have you with us!
Reviewed May 13, 2026
I've been with Liberty Home Guard about six months. I initially saw an ad for them in my benefits for my company and the price was good. They gave me some extra months from signing on long term, and I hope I'll use it for that long term. I've had two claims and my experience was initially easy. Everything went perfectly with the microwave. The guy was very good. He came when he said he was going to, looked at the unit and said, "We're just gonna replace it instead of repair it." I was very pleased with the first interaction, but I was not at all pleased with the second one. I called Liberty for my oven and they told me they would come out and have somebody look at it.
The service company came out, looked at my oven and repaired it, but when the service person submitted the report, they said it was so old that they needed to replace it. I replaced it and I was a bit surprised that I had to pay $750 for a new one, which almost made it feel like there was no warranty on it. However, I know how expensive they are, so it finally made sense. The installer that came to install the oven said something was not lined up. He said, "You might need an electrician or a plumber." He left the oven in my living room floor and said, "Call us back when you get it done." I said, "What am I supposed to have done?" They never could explain to me what I needed to have done before I could have the oven installed.
I tend to believe that all home warranty companies are a scam, but I feel more comfortable having the protection, so that I don't have any surprises, but I still got a $750 surprise with the oven. When the salesman contacted me, they said, "For your service fee, we'll repair or replace," but that's not what happened. I had to pay for the service fee, then I had to pay $750 to get a new oven. All in all, I'd tell people to read the fine print and ask more questions if they don't understand it because what I was told verbally did not match what my contract said. Replace or repair does not mean they are going to replace or repair. It means they're going to either repair it or I'm going to pay to replace it.
Reviewed May 12, 2026
I really do appreciate the heads up along with the clear explanation of everything. He expressed great concern for my well being. Thank you Freddy **. You made me feel like you all cared and that I mattered to Liberty Home Guard.
Thank you for sharing your thoughtful feedback, Robert!
We're delighted to hear that Freddy made such a positive impact and ensured you felt cared for by Liberty Home Guard. Your words highlight our commitment to personalized, attentive service, and we’re thrilled you noticed. We'll share your appreciation with Freddy.
Please feel free to reach out if there's anything more we can do for you. We're here to support you any time!
Reviewed May 12, 2026
Marc Wagner worked with me to renew my policies and the process was very smooth. Confirmation arrived minutes after our call and everything looks good. Marc also answered all my questions such as adding a new property, transferring policies... etc.
Thank you for sharing your positive experience with Marc!
We're thrilled to hear that he made the renewal process smooth and efficiently addressed your questions about additional property and policy transfers. His prompt assistance is a testament to our commitment to top-notch customer service.
If you have any more questions or need further assistance, don't hesitate to reach out. We're glad to have your trust and look forward to continuing to serve you!
Reviewed May 12, 2026
I would like to highly compliment the gentleman (Mel) who assisted me in creating a new home warranty policy with your organization. He was exceptionally thorough and explained all of your coverage with excellent clarity.
Thank you for your kind words about your experience with us, Anthony!
We're delighted to hear that Mel provided such thorough and clear assistance while setting up your home warranty policy. Delivering comprehensive and informative service is a priority, and it's fantastic that Mel made this process area easy and effective for you.
Should you need any further assistance or guidance in the future, don't hesitate to reach out. We look forward to continuing to serve you!
Reviewed May 12, 2026
I had an excellent and productive talk with Keith **. He explained extensively and clearly the full coverage of the plan; highlighted that clients are pleased with their quick response and for the ability to choose their preferred technician; quick in accommodating my request for significant price adjustment when insuring 4 real estate properties with them and for an extended three-year period. Keith is authentic and specific, knowledgeable and responsive, patient and reliable. I like the most his low pressure approach. I hope that the service we receive from Liberty Home Guard in the next three years will be as professional and quick and mostly stress free and will make me feel as a valued customer just as Keith made me feel during our phone conversation today.
Thank you for sharing your positive experience with Keith!
We're thrilled to hear he explained the plan clearly and provided quick responses to your needs. His knowledgeable, patient, and low-pressure approach exemplifies our commitment to excellent service. We're confident that your ongoing experience with us will remain as professional and stress-free.
Should you need assistance, don't hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you.
Reviewed May 12, 2026
Liberty Home Guard was our first home insurance and some of their contractor are good, while some are not and some are unresponsive. I call back Liberty Home Guard so they can get in touch with the contractors that are not good. It's easy access to call them, but communication sometimes could be tough because it's hard to explain and the questions they ask, but otherwise it's been fine.
I had a refrigerator repaired back in January. The door wasn't closing properly on the side because the locks were not properly placed. I booked the service through the phone, then the repairman came and fixed the refrigerator. Overall, I'd tell people to go through the policies that are covered, because things depend on what they have at home, whether things that are covered is affordable or reasonable or not.
Reviewed May 11, 2026
Mel was very professional and explained my policy choice in detail. Mel deserves a raise. I ended up choosing the 3 1/2 year policy. The monthly payment and the service call pricing was very desirable.
David
Thank you for sharing your positive experience with Mel!
We're thrilled he provided a detailed explanation of your policy and that the payment options were desirable for you. Mel's professionalism and dedication exemplify our commitment to exceptional customer service. Your recognition of his efforts is greatly appreciated.
Should you have any questions or need further assistance, please don't hesitate to reach out. We're excited to have you with us and look forward to serving you in the future!
Reviewed May 11, 2026
Dave was very helpful, clear and concise. Went over options and was very patient. Email verifications came in quickly. Did not see any issues with the sign up and call. Looking forward to the service.
Thank you for sharing your positive experience with us, Donald!
We're thrilled to hear that Dave was helpful, clear, and patient in explaining your options and that your signup process was seamless. His efforts in ensuring a smooth experience reflect our commitment to excellent service.
If you have any questions or need assistance as you look forward to using our service, feel free to reach out. We greatly appreciate your feedback and are excited to serve you!
Reviewed May 11, 2026
When Liberty Home Guard's reps are trying to get me to renew, sometimes they're pretty aggressive and I didn't like some of those guys. But overall, they've been good. Initially, I signed up with them because after I did a Google search, they had better ratings than other companies. I usually submit my claims online, but in the last several years, I usually have my property managers do it. The warranty service is good for if you're actually living at the home. But I wouldn't recommend it for rental properties.
Reviewed May 10, 2026
Called in and had a great talk with Hunter, who answered all my questions. He knew exactly what I was looking for. He understood my frustration with the other home warranty company "choice". He made my decision very easy.
Thank you for sharing your positive experience with us, Eric!
We're thrilled that Hunter was able to meet your needs by understanding your frustration with the previous company and guiding you effortlessly through our offerings. Hunter's expertise and your satisfaction reflect our core values of excellent customer service.
If there's anything more we can assist with or further address, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.
Reviewed May 10, 2026
I submitted a claim with Liberty for a dishwasher. The first time, the person didn't repair it correctly. The rubber gasket around it was torn off. Then the second time he came out, he put one in there, but when you pulled the tray out, it would hit it and could pull it off. He said, “Just pull the tray to the side when you pull it out." I was like, "Really?" 'Cause these were all new appliances. Then, the last time, when the people moved out, the whole trim came off. So, they came out again. So far, it's still working. Their customer service was great.
Thank you for detailing your experience, Dorene!
We're pleased that our customer service provided strong support through your claims and that your dishwasher remains operational. We apologize for the initial setbacks with the repair — your insightful comments help us improve service quality.
If you need further assistance or notice any more issues, please reach out. We appreciate your patience and encourage continued open feedback to ensure your satisfaction.
Reviewed May 9, 2026
Kevin did a good job of getting me what I needed. He did not pressure me to sign right away. He explain the policy, sent me a sample policy to review and then gave me his number to call him back. He was extremely knowledgeable and professional. It was an excellent experience.
Thank you for sharing your excellent experience with Kevin!
We're thrilled to hear that he was knowledgeable and professional, providing you with the information you needed without any pressure. His ability to clearly explain the policy and offer additional resources underscores our commitment to exceptional service.
Should you have any further questions or need assistance, feel free to reach out. We appreciate your feedback and look forward to serving you in the future!
Reviewed May 9, 2026
On the internet, Liberty Home Guard was highly reviewed and it was at a good price. We also liked the amount you pay up front. We signed up and we've been with them for a little over a year. Our experience has been a little mixed. We weren't aware about all the fine print in the contract about having limits per year on different types of service. Then recently, we had a hot water heater repair, and they only covered the price of the part, which was not an expensive part. So, that was sort of rip-off. It's not like it's not there in the fine print. We just didn't realize it. We have a minor electrical problem now. I feel like I have to go in there and review the fine print before I even call them up. If they're just gonna cover the part thing, we will cancel our policy.
The last time we had a contractor, he called because he had car problems. We waited, and he still had car problems. So, then we had to go back to Liberty Home Guard and get somebody else. So, that wasn’t great either. Liberty has generally been able to send people out who get the jobs done. We had a bad plumbing issue, and the guys that came had to go and buy a longer snake to unclog it. That was good. So, we have had good experiences as well.
Thank you for sharing your experience with us, Lou!
We genuinely appreciate your feedback—and we're sorry to hear about the challenges you've faced with coverage limits and scheduling contractors. Your insight regarding our contract details is invaluable, and we'll take it into account to improve transparency. We’d love an opportunity to make things better for you; please contact us directly so we can address your specific concerns.
We greatly value your trust in Liberty Home Guard and are dedicated to improving your experience.
Reviewed May 8, 2026
Mike ** was so nice, professional and easy to work with! He was kind and knowledgeable. I would highly recommend him if you need a home warranty. I hope Liberty is as easy to deal with if I ever have to file a claim.
Thank you for sharing your experience with Mike!
We're delighted to hear that he provided professional and excellent service. His kindness and knowledge exemplify our commitment to excellent customer support. Knowing you'd recommend him helps motivate our team to continue making your future interactions just as positive.
Should you need to file a claim or require further assistance, we hope to offer you a seamless experience. Thank you for choosing Liberty, and we look forward to serving you whenever needed!
Reviewed May 8, 2026
Kevin **, rep is fantastic customer service & knowledgeable. I looked at American Shield & NO comparison! Don't waste your time looking anywhere else. Kudos to Kevin & Liberty and the company is Veteran owned.
Thank you for your wonderful feedback, Patricia!
We're thrilled that Kevin provided such knowledgeable and fantastic service. His efforts reflect our commitment to offering customers the best possible experience. As a veteran-owned business, we appreciate your acknowledgment and are pleased your expectations were met.
If you need further assistance, please feel free to reach out. Thank you for choosing Liberty, we're happy to serve you!
Reviewed May 8, 2026
Hunter made the entire process fast, easy, and straightforward. He took the time to answer my questions, helped me get a lower rate, and made sure I understood my options without any pressure. I originally planned to go with a monthly plan, but after talking through the pricing and benefits with him, I decided to switch to a yearly plan instead. He was professional, helpful, and efficient throughout the whole experience. Thank you, Hunter!
Thank you for sharing your positive experience with Hunter!
We're delighted that he was able to assist in making the process fast, easy, and straightforward for you while providing clarity on various options. It's great to hear that his support and professionalism led you to choose a more cost-effective plan.
If you have any further questions or need assistance, please don't hesitate to reach out. We're committed to helping and serving you better at every step.
Reviewed May 8, 2026
I had American Home Shield previously. Although I've now come to realize that their service is superior, their customer service was never very good. They were consistently rude whenever you called them. But in the end, you got what you needed out of the warranty plan. Then, we went with Liberty Home Guard, and they said that all their rates were comparable, if not better. Come to find out, that's not true. We had some minor issues with Liberty Home Guard. So, we're not going to be renewing.
We apologize for any confusion and inconvenience regarding your experience with Liberty Home Guard.
We value our customers’ insights and take feedback seriously. Our goal is to provide accurate and reliable service details from the outset. We encourage you to contact us directly so we can discuss your specific concerns and address any misunderstandings.
Thank you for bringing this to our attention as we continuously strive to enhance our service quality.
Reviewed May 7, 2026
Mike listened to our needs and kept it within our budget. It is important not to try and upsell more than once. He heard me and worked within our needs.
Thank you for sharing your experience with us, Crystal!
It's wonderful to know that Mike listened attentively and worked within your budget without unnecessary upselling. Your feedback highlights exactly what we strive for—understanding and meeting our customers' needs efficiently.
If there's anything further you need or any questions you have, please feel free to reach out. We're grateful for your trust in us and look forward to serving you again!
Reviewed May 7, 2026
Keith was professional, articulate, and understanding... He knows his product, why it benefits a clients, and can upsell openly and with some grace (when the client has already said yes), need to be smart and respectful to ask for more...Keith is.
Thank you for sharing your positive experience with Keith!
We're delighted to know how effectively he understood your needs and communicated the benefits to you. It’s wonderful that his engaging upsell approach came across respectfully when pairing your choices. At our company, empowering clients with the right information for their needs is key.
Should you have any questions or require further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!
Reviewed May 7, 2026
Amazing experience, service agent was very knowledgeable and helped me the whole way thru. Got an amazing rate that’s locked in for 3 years,. Great company that assist veterans like myself. Gonna recommend this company to my friends and family.
Thank you for sharing your wonderful experience with us and for recognizing our support for veterans!
We're delighted to hear that our knowledgeable service agent could guide you seamlessly and secure a great rate for you. Your recommendation means the world to us, and we're thrilled you've chosen us to be a part of your valued financial decisions.
Should you have any questions or require assistance in the future, please feel free to reach out. We look forward to continuing to serve you and your peers.
Reviewed May 7, 2026
I didn’t like the level of service of our previous provider. It was a lot of running around. So, I looked into better ones. I went with Liberty, and they’re way better. They replaced the control knob for my stove. Submitting the claim was easy and streamlined. My experience with Liberty has been good.
Thank you for sharing your experience with Liberty, Ernesto!
We're pleased to hear we've made a significant difference in service quality for you. It’s wonderful to learn that the claim submission process and the repair of your stove’s control knob went smoothly. Your satisfaction is our top priority, and we appreciate your kind words.
Should you need further assistance, feel free to reach out. We look forward to continuing to provide excellent service.
Reviewed May 6, 2026
It was assisted by Mel, who was extremely helpful! He was very thorough and explaining what the coverage was and the costs if I purchased by year 2 year or 3 year etc., And what how much I would be saving if I was able to do that. Mel was very friendly and upbeat! He even listened patiently to my short rant of American Home Shield! I can't believe how much I was overpaying there for the exact same coverage!
Thank you for sharing your wonderful experience with Mel!
We're delighted that he thoroughly explained the coverage options and costs to help you clearly understand the savings. It's fantastic to hear how friendly and patient he was throughout your interaction. We're glad we could provide clear value compared to your prior experience.
We're always here to assist, so if you have any further questions or need assistance, don't hesitate to reach out. Thank you for choosing us!
Reviewed May 6, 2026
Dave clearly explained the Liberty warranty coverage, helping me feel confident in the protection I’m receiving. He also worked with me to align the service costs with my budget. I’m very satisfied with the service he provided.
Hi Ravi!
Thank you for sharing your wonderful experience with Dave!
We're thrilled to know he clearly explained the Liberty warranty coverage, helping you feel confident in your choice while adjusting services to fit your budget. We’re delighted to have provided you with such satisfactory service. Please feel free to reach out if you have any questions or need further assistance.
Thank you for choosing us, and we look forward to being of continued service to you!
Reviewed May 6, 2026
Kevin ** helped me navigate coverage for 3 properties, a complex situation. He didn't push me into anything but gave me straight answers to my numerous questions. I highly recommend him and Liberty Home Guard.
Thank you for sharing your wonderful experience with Kevin and recommending Liberty Home Guard, Dorothy!
We're pleased to know how he thoroughly assisted with your complex coverage needs while providing straightforward answers. We're delighted that you're satisfied with the support you received.
Please feel free to reach out if you have any further questions or need assistance. Thank you for choosing Liberty Home Guard!
Reviewed May 6, 2026
I wanted a home warranty and saw that Liberty Home Guard was rated well on the internet. Our process is quick. We submit claims online, Liberty sends the contractor usually within a day or two, and they fix the problem. They contractors have been fine. We have received good service.
Thank you for sharing your experience with Liberty Home Guard, Tony!
We're thrilled to hear that our service has been prompt, reliable, and that you're pleased with how quickly contractors are dispatched. Meeting your expectations and ensuring issues are addressed promptly is our top priority. We're pleased to have you as a customer and look forward to continuing to provide satisfactory service.
If you have any further questions or need assistance, please feel free to reach out.
Reviewed May 5, 2026
When the water heater stopped working, I filed a claim online on the Liberty website. I'm pretty web-efficient, so it's not hard to maneuver. They told me the name and number of who was going to be contacting me. The repairman had to clean some sort of pan. Once he got here, he took care of it just fine. But when he initially contacted me, he talked down to women. But as soon as he showed up and realized who I was, he, all of a sudden, couldn't do enough and was suddenly very nice and friendly. He did what he needed to do and I appreciate that.
However, there have been a few times when I've had somebody come out that I didn't feel safe with them or they said they would come at this time then they called and said they were running late. But that's not Liberty's fault. That's more the vendor's fault that they have set up and I think that's going to be any company. I've had other warranty companies before and Liberty seems a little bit above the others when it comes to overall performance. They are helpful and the website is easy to use. Of all the home warranties, I would recommend Liberty.
Thank you for sharing your feedback, Carla.
We're happy to hear that you found our website user-friendly and had better overall performance with us compared to your previous warranty providers. We apologize for your initial discomfort due to a repairman's conduct. It's important to us that our contractors maintain professionalism throughout.
We will look into this issue promptly. Thank you again for recommending Liberty and entrusting us with your home care needs.
Reviewed May 4, 2026
They were responsive. They came and took care of my claim for my central air in a matter of minutes. My experience with Liberty was excellent.
Thank you for sharing your excellent experience with Liberty, Brian!
We’re thrilled to hear that our responsiveness and quick handling met your expectations, resolving your claim for central air with such efficiency. Your satisfaction is our top priority, and knowing your experience was positive is gratifying.
We’re always here to assist you with quality care and support whenever you need it!
Reviewed May 2, 2026
Alex was very helpful in determining what type of coverage we needed and helped us find discounts, too! LHG covered the house and the pool! Plus, we were able to wait until our tax refund came through to pay for it.
Thank you for taking the time to share your experience with us, Ann!
We're delighted to hear how helpful Alex was in guiding you to choose the right coverage and gain discounts. We're pleased we've met your needs while aligning with your preference for managing the payment schedule conveniently.
If you have more questions or need any further assistance, don't hesitate to get in touch. We value your feedback and look forward to serving you in the future!
Reviewed May 2, 2026
I filed a claim for my AC unit with Liberty Home Guard on April 14th, and as of April 30th, there has been no resolution. While they were quick to send out a technician and collect the $125 service fee, the process completely stalled afterward. I’ve called multiple times for updates, and on at least three separate occasions I was told to “please allow 1–2 business days,” yet nothing ever changes. It feels like I’m just being given the same scripted response over and over with no real progress being made.
Based on my experience and similar to what many other reviews mention, they seem efficient at getting their fee but extremely slow when it comes to actually addressing the issue. I’m also concerned, given what others have said, that they may ultimately claim the unit is too old and offer only minimal coverage toward a fix or replacement.
Another thing worth pointing out is that many of the positive reviews appear to focus on friendly or responsive customer service reps rather than the actual outcome of claims or what is truly covered. That doesn’t reflect the full experience when you’re dealing with a real issue that needs resolution. Additionally, despite being told that the customer success team would follow up, I have not been contacted at all. Based on my experience, there is little to no proactive communication once the initial service visit is completed. I pay a significant amount for this home warranty expecting peace of mind, but so far, I’ve received little to no value in return. This has been a frustrating and disappointing experience.
Hello Evan!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed May 2, 2026
Mike is very descriptive and knowledgeable. He explained everything I needed to know. I have had an incredibly fabulous experience speaking with a gentleman named Mike. Not only he provided me a discount on my policy, but he was also patient enough to be able to give me a call back when I have been indecisive and hesitant that I need a home warranty. He gave me time to speak with my husband and make a decision without being pressured into one. From the sound of his voice, I can definitely say that he’s a gentleman. He was extremely patient and respectful.
Without any hesitation, I will definitely recommend this sales person to everyone. I hope everyone in Liberty Home Guard is as professional and respectful as he is. Thank you Mike for the discounts, for your patience, and most of all for being a perfect gentleman. You actually put a smile on my face today, even though I had to spend money. Something about your gentle sound of his voice gave me confidence today that your company is a perfect fit for me. I hope Liberty Home Guard does not disappointed me since Mike set the bar very high.
Thank you for sharing your outstanding experience, Kerri!
We're thrilled to hear that his detailed explanations, patience, and respectful approach made such a positive impression and helped you find the perfect fit for your needs. Your kind words emphasize his efforts, and we're grateful for your recommendation. We cherish his demeanor as an integral part of our team, providing commitment towards professional and personalized service.
Should you need any further assistance, we’re here to help.
Reviewed May 2, 2026
I did not like my first experience, very bad. My dryer wasn't working and needed replacement, they just gave me 250….That is a scam alert,
Hello Shamim!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed May 1, 2026
Our water heater went out for some reason. I tried to restart it, but I could not restart it. A repairman came out, got it restarted, and we've had no issues since then. We have Liberty Home Guard for about 10 days over a year and this was the second time we've used them in the house. It was handled quickly, efficiently, and wonderfully. I have no complaints. But the first one was handled badly and it was a claim for a double oven that is 20+ years old.
When I asked for service on it, they sent a guy out. He inspected it and he said we needed to replace some parts. Then, I heard back from Liberty Home Guard and they couldn't find the parts. They aren't made anymore, so we needed a replacement. But because it was a high-end oven and I didn't buy high-end oven coverage, they couldn't cover it. The thing is, when I purchased the package from Liberty, I was never told that there are high-end ovens and low-end ovens, and you need to pay for a high-end oven if you want service on that. To me, an oven is an oven. So, it was a very bad experience because I have a high-end dishwasher, a high-end stove, and a high-end oven. Nowhere was I ever told anything about needing high-end coverage. So, those three things are 20+ years old and they won't cover them, which is a bit frustrating.
Hello Scott!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed May 1, 2026
I was beyond impressed by the patient service and attentive care provided by Mr. Jeremy ** when expediting our claim for the replacement of our central air conditioning system. His knowledge and experience also came into play in guiding us toward the best option on how to proceed. Liberty Home Guard was well represented by him and his team!
Thank you for sharing your wonderful experience with Mr. Jeremy and our Liberty Home Guard team!
We're delighted to hear that Jeremy's expertise and attentive care impressed you throughout your claim process. It’s also great to know he helped guide you towards the best options for your air conditioning replacement.
Your feedback is tremendously valuable to us, and we're proud of our team's representation. Should you need further assistance, we're always here to help!
Reviewed April 30, 2026
The representative Hunter was professional and polite. Hunter answered all my questions and concerns. Hunter offered other options, but the policy I’ve chosen was great. Detailed information about the policy were provided clearly. Thank you Hunter. 5⭐️.
Thank you for sharing your positive experience with us, Karen!
We're thrilled to hear how Hunter's professionalism and clarity made selecting the right policy a pleasant process. We hope to continue exceeding your expectations with every interaction.
Please feel free to reach out if you have any more questions or need assistance. Thank you for choosing us!
Reviewed April 30, 2026
Dave ** was great with me today, helped me pick the best option for what I was looking for and we were able to finish everything up within just a few minutes!! Very grateful for how responsive he was as well, great experience all around!!!
Thank you for sharing your positive experience with us, Michelle!
We are thrilled to hear how Dave guided you to find the perfect option so efficiently. It's fantastic to know that his responsiveness and the overall service provided met your expectations.
We appreciate your feedback and look forward to continuing to offer you outstanding service.
Reviewed April 29, 2026
I had the pleasure of having Hunter help me sign up with your company today. He was so patient, kind, and understanding. He provided all the information my husband and I needed and helped us pick the best option for our home. I truly feel like my family made a good choice by switching our plan to liberty home guard. Thank you Hunter!!!
Thank you for sharing your positive experience with us, Kiara!
We're thrilled to hear how Hunter's patience and understanding made signing up for our services smooth and informative. Providing individual attention and helpful guidance is a key part of what we strive for. We appreciate your feedback and are delighted that you feel confident in your choice.
Please reach out anytime if you need further assistance. Thank you for choosing Liberty Home Guard!
Reviewed April 29, 2026
Kevin ** did a thorough job of explaining all the options and also worked to get me an even better rate with additional discounts that could be applied. He was very personable and responsive to my questions and concerns and worked to alleviate those. Overall, I had a great experience working with Kevin.
Thank you for sharing your positive experience with us, Stacy!
We're delighted to hear how Kevin ensured a thorough understanding of your options and secured an excellent rate with discounts. His personable and responsive approach aligns well with our commitment to exceptional service.
Should you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your feedback and are thrilled to have delivered a great experience to you!
Reviewed April 29, 2026
If everyone at Liberty is gonna be as fabulous as Alex, then I will be a customer for life. He was a terrific salesperson-really took the time to get to know me and my needs. He was thoughtful in his responses and very detailed in explaining coverage and why Liberty is the best home warranty company. I also never felt pressured, rather reassured. There’s the old adage, you get what you pay for. With Liberty I know I’m getting comprehensive coverage with minimal exclusions at a very fair price. I couldn’t be happier!
Thank you for sharing your exciting experience with us, Matthew!
We're thrilled to hear that Alex exceeded your expectations and provided detailed and pressure-free service. It's rewarding to know that our comprehensive coverage aligns with your needs at a valuable rate. Your kind words motivate us to continue delivering exceptional service.
If there's ever anything you need, we're here to help. Wishing you continued satisfaction and peace of mind with our services!
Reviewed April 29, 2026
Sonny ** was very helpful. He outlined my options and provided a price I was very pleased with. He extended a no-pressure experience that aided in my decision to extend my home-warranty for 72 months. Thank you Sonny.
Thank you for sharing your positive experience, Louie!
We're thrilled to hear that Sonny provided such helpful, no-pressure guidance throughout your home warranty extension decision process. It's wonderful to know you are pleased with the options and pricing he presented. Providing you with a comfortable experience is always our goal, and we're proud that Sonny demonstrated just that.
Please don't hesitate to reach out if you need anything further. We appreciate your feedback and look forward to continuing to serve you well!
Reviewed April 29, 2026
So far, my experience with Liberty has been great. My only thing is that with one of the claims at my rental, we had been sent multiple technical people to fix the issue, and the minute that they leave, it keeps happening again the week after. My concern with that was suggesting alternative methods of fixing it. So we ended up having to buy another appliance. We had to deal with this for a good six months.
Thank you for sharing your experience with us, Claudine!
While we're glad to hear that your overall experience has been positive, we're sorry to learn about the repeated problem with your rental's appliance. It's troubling that the issue persisted despite several attempts to fix it and ended with you having to purchase a new item. We value your feedback and will use it to improve our service.
If there's anything more we can do to assist, please don’t hesitate to reach out.
Reviewed April 29, 2026
I feel like I was lied to after I read the contract. Your people act like car salesman. I need a call from customer service asap. They told me I was saving money going longer and I’m not. The yearly price is more and he acted like the “bonus month” made it a lower price.
Hello Matt!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed April 28, 2026
Kevin was very helpful and explaining the way the Liberty Warranty process works and what is covered in getting me the best deal that I was comfortable with. I look forward to having the policy and working with him in the future, thank you!
Thank you for sharing your positive experience with us, Nina!
We're thrilled to hear that Kevin was helpful in explaining the warranty process and securing a deal you felt comfortable with. We're proud of his efforts to ensure clarity and support throughout your experience.
We look forward to providing you with excellent service and welcome any questions you might have in the future. Thank you for choosing us!
Reviewed April 28, 2026
I was looking for a plan for my primary home. Kevin was great with his communication and clearly laid out and explained the various plan options. He was courteous, patient and professional and provided excellent customer service.
Thank you for sharing your enjoyable experience with us, Dieter!
We're delighted to hear that Kevin provided excellent communication and customer service by clearly explaining the plan options for your home. His professionalism, patience, and courteous approach reflect our commitment to delivering outstanding assistance.
We're glad that we could support your decision with such clarity and decorum. Should you need any further help, please reach out to us.
Reviewed April 28, 2026
Hunter was great. Asked him to follow up on a specific date and he did. Very professional, explained my options, did not try to upsell me. Often times sales people do not listen. One of the keys to sales is listening and then talking. Hunter understands this and demonstrates it well. I appreciate how he handled the sales cycle.
Thank you for sharing your positive experience with Hunter!
We're thrilled to hear about his professionalism and diligence in handling your request. It's great to know that he prioritizes listening and advising without pressure. Your satisfaction with the sales process reflects his commitment to exceptional service, which we're proud to foster.
We appreciate your feedback and look forward to continuing to serve you with the same level of excellence in the future.
Reviewed April 28, 2026
Dave explained thoroughly all of my options and plans available. I hope I am very satisfied with changing to Liberty so that I can continue to renew the contract in the future. I am happy with the clear understanding of the contract and terms.
Thank you for sharing your positive experience with us, Tess!
We're thrilled to hear that Dave was able to thoroughly explain your options and plans, and we're glad you have a clear understanding of the contract and terms. Your satisfaction is our priority, and we're delighted you chose us. Should you need any assistance in the future, feel free to reach out.
We look forward to serving and renewing your trust in sparing no moments toward superb service offered! Enjoy your experience with Liberty.
Reviewed April 27, 2026
LHG is amazing. Sam is very respectful and attentive to the needs of the customer. He made a great sale but also provided me with value. He is an excellent customer service provider. I am in the customer service industry and I think he deserves to be promoted.
Thank you for sharing your positive experience with us, Arnab!
We are delighted to know Sam was respectful and attentive to your needs, delivering value and great service. Your praise, especially coming from a fellow customer service professional, means a lot. Recognizing such exceptional service truly fuels our commitment to excellence.
We hope to continue meeting and exceeding your expectations. Don't hesitate to reach out if you need anything else. We appreciate your feedback and support!
Reviewed April 27, 2026
I feel so fortunate to have found Liberty Home Guard and work with Dave. He was patient and informative and really helped me understand the policy, both the benefits and the questions to be asked. Thank you.
Thank you for sharing your positive experience with us, Jeanette!
We're delighted to hear how Dave's patience and informative approach helped you understand the policy better. Providing clear and comprehensive information is a critical part of our service, and it's fantastic to know that Dave met those expectations.
We appreciate your generous feedback and are thrilled to have you as part of our community. Should you have any more questions, we're always here to assist!
Reviewed April 27, 2026
Great company to deal with. Contract just came up for renewal. Was notified well in advance, was provided options available to me, with absolutely no pressure to choose multi-year contract instead of one-year I opted for. Very unusual for sales and support departments of companies to actually provide the name of the person assisting the customer, but LHG does. Thanks Freddy ** for making our renewal pleasurable and easy. Was so impressed that I enrolled our daughter in LHG Total Home Guard, as well.
Thank you for sharing your experience, Ron!
We're delighted to hear about the smooth renewal process and that you're happy with the service LHG and Freddy provided. It's fantastic to know Freddie left such a positive impression that influenced your decision to extend our protection plans to your daughter.
If you have any additional needs or questions, please feel free to reach out. We're always here to assist and appreciate your confidence in us!
Reviewed April 27, 2026
Mike was very helpful and able to answer my questions regarding add ons for specific systems. He put me on hold a couple of times to verify and provided additional discounts for the initial term. Hopefully my experience with the rest of the company is as good as he set the bar high.
Thank you for sharing your positive experience with us, Richard!
We're delighted to hear how Mike assisted you with questions about add-ons and even provided additional discounts. He truly set a high bar, and we strive to ensure your encounters with the rest of our team match this level of excellence.
Should you have further questions, we're here to help. Thank you for choosing us and sharing your feedback!
Reviewed April 27, 2026
Dave ** did a great job answering my questions and providing what I needed to make a decision. In addition, he was very pleasant to deal with. You ought to reward him well! Specifically, the explanation of customer satisfaction ratings and the several bonuses for extended coverage and new homeowners.
Thank you for sharing your positive experience with us, Steven!
We’re delighted to hear how Dave answered your questions and made the decision process enjoyable. It's encouraging to know his explanations about customer satisfaction and bonus offers imparted so much valuable information. We believe customer satisfaction is vital, and it seems Dave exemplifies these values excellently.
Rewards discussions will surely follow rewarding feedback like yours. We appreciate your acknowledgment and we’re thrilled to have you with us!
Reviewed April 27, 2026
I called to get a quote. Jonathan answered all of my questions without hesitation! We were switching from a very well-known home warranty company that we held for five years that just did not provide great customer service. Jonathan was absolutely wonderful! Very polite, explained everything in detail when I asked, just great all around customer service.
Thank you for highlighting your excellent experience with Jonathan.
We're thrilled to hear about the attentive, polite, and thorough customer service you received. Providing clear and courteous communication is central to our team's values. We hope to continue delivering top-notch service and if you ever have more questions, we're here to assist.
Thank you for choosing us and sharing your positive feedback!
Reviewed April 27, 2026
I will never recommend this company. They took too long to find a technician. I found one in my own. I paid $1700 for the repair. Send them a paid invoice. They sent me back only $500.00. I have called a couple of times to explain it to me why I didn't get the full amount. After waiting for a couple a weeks this guy call Ali, call me back and told me that's all they are going cover. After being with this company for more than I Year and never call for service, only one time. I felt that I was ripped off. They still owe me for $85.00 call that Ali told me that I will getting back. It's already more than three month and I have not heard from them. They are not very professional calling you back and let you know was going on. I hope they read this comment and send me the $85.00.
Hello Edgar!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed April 27, 2026
The exhaust fan in the bathroom needed to be fixed. I called Liberty, and they provided me with a professional to come out and repair that. The guy came out and did a professional service. He looked at the situation and provided the best solution for it. He was quick about it as well. He went to go get the equipment or supplies he needed from the hardware store. Inside the system itself, he had to make a new frame. He did some expert work to resize that and hook that up to electricity to make that work, which was excellent. Within two hours max, he replaced the exhaust fan and I had my fan working since then.
When filing a claim, the website is supposed to be user-friendly. It's easier way than calling in ‘cause when you call in, you have to wait a long time to get somebody. But providing information on the website to get the problem solved can be confusing. Other than that, you make the payment, understand the status of the claim and find out who is coming. While they have notifications that come through email, they also have a text. That's nice on notification.
In today's world, you can't do everything. I don't have all those skill sets especially with electricity and plumbing. Having Liberty Home Guard saves me a lot of money. However, they could provide a more transparent understanding of the agreement of what's covered. There are exceptions on certain things. For instance, when you have an air conditioner, there's certain maintenance that you have to do on a yearly basis to make sure you're getting your coverage. It's also a long wait time for customer service and sometimes there is a miscommunication.
Reviewed April 26, 2026
Sean was knowledgeable, patient, and completely straightforward — no pressure, no confusing fine print. He listened to what I needed, explained my options clearly, and helped me find the perfect home warranty plan for my budget. If you're shopping for coverage, ask for Sean. You won't be disappointed!
Thank you for sharing your wonderful experience with us, Jack!
We're delighted to hear how Sean made the process of finding the perfect home warranty plan seamless and stress-free. His ability to listen attentively and explain options clearly reflects our commitment to exceptional service. Your recommendation means a lot to us, and we’re thrilled to know Sean provided the support you needed.
If you have any further questions, feel free to reach out anytime. Thank you for choosing us!
Reviewed April 26, 2026
I filed a claim with Liberty for a garage door issue. The repairman who came out did a great job. It's been about two years since I've been using Liberty and I like the low deductibles. However, the coverage for AC needs to be improved. They only give you about $5,000, and that needs to be increased about $10,000. Other than that, I would recommend them.
Original Review: April 25, 2026
I'm a widow who isn't very handy so I decided to purchase a home warranty. However, I do not recommend this company. The very first repair request was denied because there's a 10-year parts warranty on my ac and heating unit. I was told the repair bill would be $1650 and the technician would order the part from Carrier. They offered to pay $300 toward the bill. This was after waiting almost a month while the repair was "under review". No one bothered to communicate with me at any point during the review process. I called almost daily for two weeks and was just told it was under review. I feel ripped off because I was not told upfront that anything under a parts warranty wouldn't be covered. It's in the contract fine print, I discovered. So far, this company hasn't been very helpful or kind. I'm considering cancelling at this point since the customer service has been terrible and I now know the warranty doesn't really cover everything.
Hello Kristi!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed April 25, 2026
Having Liberty Home Guard is a good value. They eventually get things done. I didn't have to fight for any service. It may just take longer than expected. I haven't had a big experience with claims in general, so it's a little muddled in my mind, like, “Where do I go? What do I do?” Their website is clear. But I had things that were unclear as to what was to happen next.
I had to call because the online portion either didn't have a dropdown box for my particular question, or asked me a question that I didn't know the answer to. Who knows what models on a lot of things they have? I had to call and say, “This is what's happening.” The issue, although still needing repair, the person that I spoke with was not able to let me know that I could have flipped the switch on my thermostat to emergency heat, then it just goes to electric instead of the pump. I didn't know that. Instead, I kept using my fireplace and my electric blanket instead, while it was freezing.
I have to take some responsibility for not knowing my own equipment and Liberty's website and how to go through things. Sometimes people who build the websites and those items never use them, so they don't have a first-hand experience as to how complicated it can be. But all in all, I wasn't unhappy. I felt that some of it was my own interpretation of some things. It took a bit longer than expected, but we all want everything right now. The contractor came, and several days later could come and check it out and repair it. The repair people were amazing, but they have to wait a bit for the part.
Reviewed April 24, 2026
Avoid this home warranty if you can. This is my first time filing a claim after being insured with them for a couple of years, and the experience has been extremely frustrating. My refrigerator broke down, and the technician initially diagnosed a faulty fan motor. After replacing the fan motor, the refrigerator still didn’t work. The technician then submitted a request for additional repairs, but the claim has since stalled. The company has not paid the technician for the initial repair, and as a result, the technician is refusing to return to complete the job.
When I contacted customer service, the representative had no clear plan to resolve the issue. I asked to speak with a supervisor, but was only told to wait 48 hours for a callback. It has now been over a month since I opened the claim, and there are still no signs of progress or resolution. Overall, this has been a very disappointing and frustrating experience.
Thanks,Cindy
Hello Cindy!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed April 24, 2026
I had a fantastic experience with MIKE. He was very fast in responding to my inquiry, and friendly. He made the whole process of getting a home warranty simple and stress-free. I definitely recommend Liberty and If you're looking for a reliable, trustworthy representative ask for mike, he is very knowledgeable and trustworthy, most of all he is extremely professional, polite and describes the items covered very well.
Thank you for sharing your fantastic experience with us, Larry!
We're thrilled to hear how Mike provided outstanding service—ensuring the home warranty process was stress-free and easy. His fast response time and professionalism reflect our commitment to support and service excellence. We're delighted your encounters have left a positive impression, and your recommendation is greatly appreciated.
Should you have any additional questions or need further assistance, feel free to reach out. Thank you for choosing Liberty!
Reviewed April 24, 2026
So far, my experience with Liberty has been good. I don't have that many claims, but when I have claims, they seem to take care of them okay. I tried different companies, and so far, this has been the best one. Some of the stuff, for Arizona, especially air conditioners, it's really good to have Liberty Home. I have an older house, so having Liberty works out pretty well.
For my recent claim, I have a brand-new air conditioner I put in, and it was about my thermostat, which wasn't acting right, and it wasn't Bluetoothing like it should. The guy that Liberty hired for me, RJ Heating, came out, diagnosed it, and fixed it. It was all good. I'm happy, I'm gonna keep them.
Reviewed April 23, 2026
Much appreciation to Keith for reaching out and working with me. I am pleased with the warranty I purchased and happy to have the peace of mind for my new house. I appreciate not being pressured to buy or buy more coverage than I needed. Thank you.
Thank you for your kind words, Charmelle!
It’s wonderful to hear that Keith provided you with outstanding service and helped you feel at ease with your warranty purchase. We're committed to ensuring our customers grasp the coverage without any sales pressure, and we're delighted that Keith met those expectations.
Should you need any further assistance, we are here to help. Your trust is greatly appreciated!
Reviewed April 23, 2026
Working with Jacob was easy and fast to work with. He answered my questions I had. I was shopping around rates and he explained the different plans. I decided to purchase from him based on his knowledge.
Thank you for sharing your positive experience with us, Suzanne!
We're delighted to hear that Jacob provided quick and seamless assistance, answering all your inquiries about the different plans we offer. It's inspiring to know that his knowledge assisted you when deciding what best fits your needs. Ensuring our customers feel confident and informed in their choices is our top priority.
Should you have any more questions or need further assistance in the future, please feel free to reach out. We greatly appreciate your trust and look forward to serving you as valued clients.
Reviewed April 23, 2026
I really appreciated Kevin’s help today. He took the time to walk me through the long-term outlook and provided a clear explanation of the pro-rata details, which gave me a lot of peace of mind regarding the strategy.
Thank you for sharing your wonderful experience with us, Rahul!
We're delighted to hear that Kevin was able to provide such helpful guidance, walking you through the details and strategies with clarity. Knowing you feel peace of mind after understanding the long-term outlook is truly gratifying, as our goal is to offer our clients practical and thoughtful assistance. Your acknowledgment inspires us to maintain the high standards of service quality that we strive for daily.
Should you have any further questions or need additional assistance, please don't hesitate to reach out. We look forward to continuing to support your needs in the future!
Reviewed April 23, 2026
Jacob was extremely professional and made my experience pleasant and simple. He explained my options to me in a way that was easy to understand and helped me choose the one that was best for me. I am very happy with the service I received and would definitely recommend.
Thank you for sharing your exceptional experience with us, Lynne!
We're thrilled to hear that Jacob's professionalism and ability to make everything straightforward left a lasting impression. By clearly explaining your options and assisting you in choosing the best one, Jacob beautifully exemplified the high standards we strive for in delivering great customer service. Your happiness with our service is incredibly gratifying, and your recommendation means a lot to us. We're looking forward to serving you and ensuring pleasant experiences in the future.
If you need any further assistance, feel free to reach out to us anytime.
Reviewed April 23, 2026
Thank you Jacob ** for helping me reinstate my Home Warranty Insurance after it relapsing due to my husband passing last Nov 23, 2025. Your patience & kindness is appreciated. Your Company DOES NEED a better way to inform your loyal customers, especially widows that know nothing about your company, that their policy has lapsed! There’s SO many scammers inundating me in the mail, on the phone & emails! Jacob told me all the old account numbers, which helped me confirm I was with the correct company we had been with. Thank you! ☺️
Thank you for taking the time to share your experience with us, and please accept our condolences for your recent loss, Charlotte.
We truly appreciate your honest feedback and are glad Jacob was there to assist you through the process of reinstating your Home Warranty Insurance. We understand the importance of clear communication and will take your valuable suggestion about improving our notification system to heart.
If there's anything more you need or any other way we can support you, please don't hesitate to reach out. Your peace of mind is important to us, and we're committed to providing the best service possible. Thank you once again for trusting us.
Reviewed April 23, 2026
After my previous home warranty company raised my rates, and wanted me to pay almost double than what I paid last year, I went online and researched for the number one home warranty company. Liberty Home Guard came up, the representative that called me was very descriptive, respectful, and answered all of my questions. He provided me all the information I needed to know. Thank you, Mike, and thank you, Liberty Home Guard, for all of your help and assistance. I am very glad that I spoke to Mike because he actually provided me with all the information I needed to know about the policy. I definitely highly recommend him to everyone. Thank you, Mike.
Thank you for taking the time to share your positive experience with Liberty Home Guard, Basir!
We are thrilled to hear that our representative provided clear and respectful service, addressing all your inquiries. Choosing the right home warranty can be critical, and we're glad Mike was able to assist you with all necessary information. Your recommendation means the world to us, as providing exceptional service is our top priority.
We look forward to meeting your warranty needs in the future and are continuously here to support you. Thank you again for choosing Liberty Home Guard!
Reviewed April 23, 2026
I Googled home warranties, and Liberty came up. I used to have American Home Shield, and I was paying double what I'm paying now. Their claim process was fast, faster than AHS. I have a home in Las Vegas, and the bathtub was plugged, and I'm not there, but they made it very easy for me. My nephew stays there, and he's 20. To get him to stick his feet in the ground is hard, but they worked around it, and they were able to come and fix it, and it was done within two days. When I had American Home Shield, they would come out, look at what was wrong, then have to report it, then get back to me in a week. Liberty doesn’t do that. They just come out and fix it.
Reviewed April 22, 2026
Jon ** was outstanding, informative and knew exactly what he was doing! He walked us through every step and gave us advice on what’s best for me and my family. Loved his work!! Thanks again for helping us out.
Thank you for taking the time to share your wonderful experience, Monika.
We're thrilled to hear that he provided you with outstanding service and effectively guided you and your family through the process. Feedback like yours reinforces our commitment to delivering knowledgeable and personalized support. We’re grateful for your kind words and pleased that Jon’s expertise and advice positively impacted your decision-making.
Thank you once again for recognizing his efforts, and we're here to assist you anytime you need!
Reviewed April 22, 2026
Jon ** was incredibly helpful, understanding and patient! He walked us through every step and explained each plan thoroughly. Would refer friends and family to him. Thank you Jon for the excellent work!! Best of luck to you and the team.
Thank you for sharing your delightful experience with us, Rachel!
We're thrilled to hear how Jon provided such incredible support, making sure that each plan was thoroughly explained, showcasing understanding and patience every step of the way. It means a great deal to us to know that his efforts left a positive impression, and we're thankful for your wonderful recommendation. Positive experiences like yours reaffirm our commitment to providing exceptional service to all our customers.
Your kindness and encouragement everything by refers spreads exponential sparks capturing eternally blessings across high pitched higher dynamism is greatly appreciated. Best wishes to you, and thank you once again for your generous review and acknowledgments!
Reviewed April 22, 2026
Jon ** is a highly reliable and professional individual who is consistently a pleasure to work with. He communicates clearly and effectively, ensuring that expectations are always understood and met. His attention to detail, strong work ethic, and commitment to delivering on time set him apart. Jon approaches every task with a positive attitude and a solutions-oriented mindset, making collaboration seamless and productive. I would highly recommend him to anyone seeking someone dependable, efficient, and easy to work with.
Thank you for sharing your glowing review, Ariel!
Your recommendation speaks volumes, and it is respected as an affirmation of the dependable and efficient service Jon provides. We are appreciative of customers like you and grateful for your kind words.
For any future needs or refinements in service, we're here to offer any support you may need. Thank you again for this beautiful review and for choosing us strengthened by Jon’s remarkable publicly praised expertise! We appreciate it so much.
Reviewed April 22, 2026
Jon ** is a dependable and detail-oriented professional who consistently delivers high-quality work. He communicates clearly and keeps everyone on the same page, making collaboration smooth and efficient. Jon is proactive when it comes to solving problems and always follows through on his commitments. His positive attitude and strong work ethic make him a pleasure to work with, and he’s someone you can trust to get the job done right. I would gladly recommend him to anyone looking for a reliable and capable team member.
Thank you for taking the time to give us such encouraging feedback, Nathan!
It’s heartening to hear your high praise for Jon's dependable work and his clear communication skills, making collaboration both smooth and effective. We’re delighted to know his proactive solutions, commitment to following through, and positive attitude contributed to your great experience. Your trust and recommendation mean a lot, and we're thrilled you’ve had such a positive interaction working with him.
For any future needs, we're here to continue providing the reliable support and quality service you’ve come to suspect. Thank you once again for recommending us!
Reviewed April 22, 2026
Woww! Liberty Home Guard for the win! Ask for Jon **, you must. He seriously made the signup so so easy and explained everything very simply! Highly recommend. He got back to me so quickly and made sure I went with the right package that fit my needs. The best!
Thank you for sharing such an exuberant review, Stephanie!
It's fantastic to hear that Jon provided exceptional service, making your sign-up process easy and straightforward. We’re delighted he promptly responded and effectively communicated the available options, ensuring you chose the package that best suited your needs. Your high recommendation truly reflects the commitment to service we strive to provide.
Should you have any further questions or need assistance, please feel assured in reaching out. We look forward to serving you in the future. Thank you for choosing Liberty Home Guard!
Reviewed April 22, 2026
Liberty Home was really a pleasure working with! Ask for Jon, he was a big help. He was very understanding and patient with all my questions. Highly recommend him! He was very thorough, responsive and was able to patiently guide me through the entire process!
Thank you for sharing your wonderful review with us, Kyle!
We're thrilled to hear that Jon provided an exceptional experience while guiding you through the process. His understanding, patience, and thorough approach perfectly align with our aims at Liberty, ensuring that each customer feels well-informed and supported. Your high praise and recommendation mean a lot to us, and it reaffirms our commitments to excellence in service.
Should you need further assistance or have more questions, please feel free to reach out. We're here to help. Thank you once again for choosing Liberty Home, and we look forward to assisting you again in the future!
Reviewed April 22, 2026
I had a great experience working with my sales rep Dave, while learning about home warranty coverage. He took the time to explain everything clearly, without rushing or pressuring me into a decision. What really stood out was how he broke down the differences between plans and answered all of my questions honestly.
Thank you for taking the time to leave such a positive review, Steve!
We're thrilled to hear about the exceptional experience you had with Dave. It's fantastic to know that he was helpful in explaining the nuances of home warranty coverage and the differences between plans without any pressure. Dave’s ability to communicate clearly and address all your questions speaks greatly of the service quality we aspire to provide.
We appreciate your trust in us, and we’re delighted you found peace of mind with your purchasing experience. If you have any further questions or need support, don’t hesitate to reach out. Welcome to having the right coverage, from compassionate experts. Thanks again for choosing us!
Reviewed April 22, 2026
I’ve personally had bad experiences with home warranty companies in the past, which made me hesitant at first. However, after going through this process, I’m now confident that the industry has improved significantly. Mel was extremely helpful from start to finish. He took the time to walk me through everything in detail and made sure I fully understood how the coverage works. His patience and knowledge really stood out and made the entire experience much more comfortable. Because of Mel, I feel confident that Liberty will stand by their service and assist me with any issues that may come up down the road. I’m looking forward to building a long-term relationship and truly appreciate all the help he provided throughout the process.
Thank you for sharing your heartening experience with us, Alex!
It's wonderful to hear how positively your journey shifted from previous hesitations to confidence in our service. I'm particularly pleased to know that Mel's dedication played a crucial role in this transition. His attention to detail and patient explanation clearly left a great impact, reinforcing the commitment we strive for at Liberty. We genuinely value fostering long-term relationships and continuously assuring our customers with standout service.
Should you ever need assistance, rest assured we're here to help with any queries or issues. Thank you for choosing and trusting Liberty with your home warranty needs!
Reviewed April 22, 2026
Absolute worst experience I have EVER had with a company in the last 20 years! Overcharged me almost $1200 for membership at first and it took me two weeks to get that straight and a refund. If you have this membership, you better monitor your credit card because they charge on it without any notification to you. You can never get a fluent English-speaking rep. They send the lowest of the lowest repair techs to your home. Borderline crooks is who they send. One tech they sent smelled so terrible of ** that I had to vent my home out and spray everything down to get the ** smell out of my home. Tech talked the entire time on his headset to a friend about friend things while he was “working” on my appliance.
Techs never fixed my dryer and actually made it worse. Liberty agreed to replace my dryer but stated it was 13 years old and would only allow $187 towards a new one. So the “replacement” bs in their policy is BS! Told them they didn’t even make that dryer 13 years ago and that I had a receipt showing I bought it less than two years ago from Lowe’s. They asked for receipt and stated they would call back with a resolution.
Three days later, they called back and stated they were sending a 3rd tech to repair my dryer, you know, the one they said needed replacing, but only because they thought they would only have to pay $187. Now all of sudden, they want to try to fix my dryer for a 3rd time. I was livid. I requested to cancel my policy and get a refund. Again, they tried to screw me on the refund. Eventually settled for an amount. I just wanted out. Now I’m trying to remove my credit card information from their site, and I can’t. They also say they can’t. Getting a new card issued as a result. DO YOURSELF A FAVOR and STAY AWAY FROM THESE CROOKS! You have been forewarned!
Hello Mike!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed April 22, 2026
I'm not happy with Liberty at all. I'm asking for a refund of all the money I paid towards it. I'm waiting to hear back from them. I've been trying to do this for the past six weeks and have not gotten anywhere yet.
When I submitted a claim, I saw a text message saying, “This is the name of the person coming out.” The contractor came out and looked at it, and either was able to repair it, or, as in our current case with our microwave convection oven, it couldn't be repaired. But they will not replace it with the same type of microwave. They want to give us a little, tiny microwave for the countertop, which will not work, or $300. I would have a big hole in my cabinet wall, where the microwave is. I didn’t care if it was the same brand, but it had to be the same size, or it wouldn't work. I'm very disappointed with them. I asked to get a full refund of what I paid for it, but they, of course, are not going to do that.
But when I had a claim for the ice maker, it was no problem. We've had Liberty for several years. And that's why we bought this home warranty, so that it would cover our appliances if they broke down and needed to be replaced. But, they told me, “If you look at your contract and the fine print, it does not say they have to replace it with a like appliance.” But I trusted their salesman. The salesman told me that they would replace it with a like product.
Reviewed April 21, 2026
Mel was great to work with. Mel walked me through the whole process and offered a lot of information. I would definitely recommend to anyone! Great experience. 10/10. Mel made my purchase from home warranty much easier than I thought it would be.
Thank you for sharing your fantastic review with us, Ariana!
We're thrilled to hear that Mel made your experience with a home warranty seamless and enjoyable. We strive to ensure our team provides informative support throughout the process, so it's wonderful to know Mel's efforts were recognized and appreciated. Your enthusiasm and recommendation are incredibly rewarding to us.
Thank you for choosing us for your home warranty needs. Should you need further assistance or have any questions in the future, don't hesitate to contact us. We look forward to continuing to provide exceptional service in the years to come!
Reviewed April 21, 2026
We had spoken to another home warranty company prior to calling Liberty. The plans offered by both were comparable, but we chose Liberty specifically based on the service we got from Keith **. He patiently listened to our questions and took time to carefully explain all the details of the plan. He discussed different payment options but never made us feel obligated to buy anything. He also shared information about the company. We love that Liberty is veteran-owned. There are many companies offering similar plans, but Keith’s service is what made us choose Liberty.
Thank you for sharing your thoughtful review, Linda!
We are thrilled to hear about the excellent service you received from Keith. His thoroughness and commitment to transparent and detailed communication reflect the foundational values we aim to offer each customer. It's wonderful to learn that Keith's patience and expertise helped you feel confident in your choice to select Liberty and highlighted the unique aspects you appreciated, like our veteran ownership.
We understand how crucial knowledgeable support is in making such decisive choices, and we're pleased to see it made your experience a positive one. Thank you for selecting Liberty for your home warranty needs. We're eager to continue exceeding your expectations and are always here if you need any further assistance!
Reviewed April 21, 2026
I just bought two 6-year senior policies for our two homes from Harry **. He could not have been more thorough and professional, answering my many questions patiently. You have a star there!! He is amazing!
Thank you for taking the time to describe your delightful experience with us, Alexandra!
We are thrilled to hear that Harry provided you with remarkable service and couldn't be happier to know that his professionalism and thoroughness left such a positive impression. Ensuring our customers receive attentive guidance and never run out of patience or answers is a cornerstone of our service philosophy. Harry is indeed a valued member of our team, and it's rewarding to know his efforts have significantly enhanced your customer experience.
Thank you for choosing us for your policies. We look forward to continuing this exemplary service for you in the years to come. If there’s ever more we can do to assist, please let us know.
Reviewed April 21, 2026
Freddy was helpful and patient. I've had Liberty for 3 years and I love it. They are responsive and doesn't hassle me when there is an issue with my appliances. They reach out to you when it's time to renew and that is helpful.
Thank you for sharing your positive experience with us, Tammi!
We are delighted to hear how supportive and helpful Freddy was in your interactions, truly aligning with our customer-focused approach. It's wonderful to know that we've consistently provided responsive service without any hassle regarding appliance issues. Noticing details like reaching out for renewals, our aim is to ensure each aspect of customer service enriches your satisfaction with Liberty.
Your three-year commitment reinforces our assurance that responsive assistance contributes to a mutually valued relationship. We appreciate your feedback as it serves to fuel our continued commitment to provide punctual, fair, and enlightened support setting.
Thank you for choosing Liberty, and we are excited to continue maintaining this standard for years to come!
Reviewed April 21, 2026
Kevin ** was a huge help in guiding me through my home warranty options. He was extremely patient with my questions and made sure I understood all the details before moving forward. It’s rare to find someone so informative and genuinely helpful.
Thank you for sharing your fantastic experience with us, Chayanit!
We are thrilled to hear how supportive and informative Kevin was in guiding you through your home warranty options. Ensuring that our team is both patient and thorough in explaining every detail supports our mission to provide customer-first service. It’s wonderful to know that Kevin played a crucial role and exceeded your expectations with his attentive assistance.
Your appreciation of his informative approach and help reassures our commitment to excellence. We are grateful for your positive feedback, and we look forward to continuing to provide such outstanding service anytime you may need assistance. Thank you for your trust!
Reviewed April 21, 2026
I was provided exceptional service with Liberty Home Guard. I was very pleased with my renewal rate for the next 3.5 years with the option to cancel at anytime. The representative who assisted me with the renewal “Freddy” was patient and professional the entire experience. I highly recommend Liberty Home Guard for home warranty plans!
Thank you for sharing your fantastic experience with us, Danielle!
We are thrilled to hear about the exceptional service Freddy provided during your renewal process with Liberty Home Guard. Ensuring that our customers receive attentive and professional care is at the heart of our commitment. We’re delighted that you were pleased with your renewal rate and the flexibility of your plan.
Your high recommendation means a lot to us. We are grateful for your trust and look forward to serving you confidently in the future. Should you need any assistance or have further questions, feel free to reach out anytime. Thank you for choosing Liberty Home Guard!
Reviewed April 21, 2026
We were having problems where the heater was running, but not pushing out any hot air. We submitted a claim online with Liberty. Overall, it was pretty good. The hardest part was that they wanted me to be very specific about the pieces and parts of the machinery. It was easy to do when it's a refrigerator, and you can go in there, and you can take a snap of the little card plate, in the fridge, or the washer, dryer. But on these heaters and AC units, there are multiple parts. Over time, they may get repaired and replaced, and trying to find those, that was the hardest part.
As far as pushing that out and getting the submission, just having to go through and put information in that was as right as I could get it, so that it would accept, I just did my best, and it was a little bit challenging. But I went through that and I had to pay my deductible. And based on what the technician identified, there would be a determination on whether or not the repair or replacement would be covered at that time. It's all standard stuff. They sent a service provider to review everything, and then we could get back to them as far as billing.
The tech was awesome. He was very clear and concise. He made it very clear what my window was to get him back and let me know how to contact him, how to contact Liberty, and get him back out there. He went through everything. He was very thorough as far as asking questions of what was going on at the time, what the challenge was.
Because when he was there, it was working fine. And that's where it kind of came out, that occasionally, you can get the vents covered for whatever reason, snow, ice, leaves. If the vents get clogged up or covered up, they can't vent adequately. So, then safety protocols kick in on the units. They're designed to keep gas and fumes, carbon monoxide, and everything else from backing up, because you can't get proper exhaust on your roof. “We see it happen. It's that perfect storm within a storm,” was how he described it. Not only is it common and everything's designed to work in that manner, you actually have to get the snow or the ice to hit it in the right way and land and then hold up to kind of keep it blocked.
But he was just very thorough on it. We didn't have the issue repeat. We didn't have any more ice storms. So, the unit continued to work fine. Definitely there was nothing repaired. But he helped me understand situations where the safety mechanisms and stuff would have kicked in. And because that was kind of the situation that we were in at the time, it was 15, 16 degrees, and we didn't get snow. We just got freezing rain. He knew that straight away from when he was walking up, because there was still a lot of it in like areas where the sun hadn't hit yet. It was still cold enough that not everything had melted.
My biggest problem with Liberty was when I was originally signed up, I was calling looking for a replacement to American Home Shield. I described to the salesperson what my services were, because I had the top program with American Home Shield, what they covered, and the reason I was leaving.
And that was because they one, increased the pricing by about 25%. Then two, capped, reduced the caps on their payouts. Meaning, if your AC unit went out, instead of a $10,000 cap, they dropped it to $5,000. So, they’re jacking my rates and reducing the coverage all at the same time.
But that said, their cap covered everything. If something had to be replaced, I paid my service fee, and they covered everything: the labor, the parts, the new unit, everything's all covered up. And Liberty said, "That's exactly what we do." I reconfirmed, because the price was so good, I thought, "Okay. Let's make sure.” And promised up, down, back, forth, left, right, that's exactly what was in there.
Then my first claim, the guy came out, said, "Yup, this is what's wrong. This is what's broken.” It was a microwave. Liberty said, "Yup. We'll pay for your microwave. No problem." But “they also said, “It's gonna be $350 for you to have the microwave installed." They said they don't cover labor.
Then, when my AC went out, they bought a new, not super high-end, but fully compliant AC unit. I also had to pay a few thousand dollars to the guy to actually install it. And that was my problem. They said, “You didn't read your contract very well. You had 60 days to review your contract, and you didn't do it. Obviously, because you would have very clearly seen, we don't cover the installation and the labor. We cover the parts." They've been really good about dispatching techs and getting coverage. So when I renewed my plan with them, they've now added coverage where it does include the installation and labor.
Reviewed April 20, 2026
I happened to talk to Keith from Sales to get a quote on my third property with LHG. He was able to get me a great offer and was able to add roof coverage on top of it. He was very respectful and courteous.
Thank you for sharing your experience with us, Rakesh!
We are thrilled to hear that Keith from the Sales team provided you with such outstanding service. It's wonderful to know he presented you with a great offer on your third property and was able to include roof coverage as part of the package. Keith's professional, respectful, and courteous approach reflects our commitment to keeping customer satisfaction at the forefront of our interactions.
We appreciate your trust and continued relationship with LHG and look forward to serving your needs in the future. If there is anything more we can assist you with, please don’t hesitate to reach out. Thank you for choosing us again!
Reviewed April 20, 2026
I’m going to write this as Part one of my review because I just signed up and you can’t really judge everything on first impression which is very good but we need to see if everything that was discussed comes true. If I signed up then it must be good so do it. I’ll return when everything that I signed up for is as I was promised, so stay tuned. It’s April 20th 2026 come back in a few weeks for part 2. Hunter was amazing gentleman and I liked how he knew his information.
Thank you for taking the time to share your initial thoughts about your experience, Cheryl!
We are delighted that Hunter made a positive first impression and was informative throughout your initial interactions. It’s important to us that our customers feel reassured about their decisions, and we are dedicated to following through on our promises as you further utilize our services.
We appreciate you choosing to work with us and look forward to part two of your review. Should you have any questions or need assistance along the way, please feel free to reach out. Thank you for your feedback!
Reviewed April 20, 2026
I had a great experience working with my sales representative Jacob ** at Liberty Home Guard. From the start, they were professional, patient, and very knowledgeable about the coverage options. They took the time to explain everything clearly, answered all of my questions without rushing me, and made sure I felt confident in my decision. What really stood out was their honesty and willingness to help me find the best plan for my needs—not just trying to sell me something. The entire process was smooth and stress-free, which I really appreciated. If you’re considering a home warranty, I definitely recommend asking for a representative like this. Great customer service makes all the difference!
Thank you for sharing your wonderful experience with us, Jazmin!
We are thrilled to hear about the exceptional service Jacob provided. It's delightful to know he was professional, patient, and knowledgeable, ensuring you fully understood your coverage options and felt confident in your decision. His honesty and focus on finding the best plan for your needs reflects our commitment to outstanding customer service. It’s great to hear the process was smooth and stress-free for you.
We appreciate your recommendation and look forward to continuing to serve you well in the future. Thank you once again for choosing Liberty Home Guard!
Reviewed April 20, 2026
Kevin was outstanding throughout the entire process. He was patient, informative, and generally helpful. He walked me through each coverage option, explain the difference in simple terms, and made sure I understood exactly what I was getting. His insight and professionalism made the whole experience smooth and stress free. Highly recommend working with him.
Thank you for sharing your positive experience with us, Matt!
We are delighted to hear about the exceptional service Kevin provided throughout your process. It's wonderful to know he was attentive, informative, and demonstrated high professionalism in guiding you seamlessly through each coverage option. Kevin’s approach, ensuring you understood your choices with clarity and ease, is a testament to our commitment to superior customer service.
We genuinely value your recommendation and are inspired by your encouraging words to continue delivering such high-touch service. If you have further questions or require assistance, please don't hesitate to reach out. We look forward to continuing to support your needs in the future. Thank you once more for your glowing feedback and trust!
Reviewed April 20, 2026
I had to have a faucet replaced through Liberty Home Guard. The plumber had to order the part and it took some time for the parts to come in. Also, when the parts were installed, it wasn't the same quality as the original. It's now working properly and the plumber was a good one, but it was an awful lot of money I paid to Liberty Home Guard. I don't think I've got a return on my investment.
Reviewed April 19, 2026
There was a crack in one of the furnace items that required replacement. I filed a claim with Liberty Home Guard and they got it replaced in a timely manner. They were very efficient and quick. I've had them for about 3 years now and I would recommend them. The only thing is they could have more details in regards to the coverage aspect.
Reviewed April 18, 2026
It was great speaking with Alex and I appreciated his knowledge and honesty. He made the process of selecting a home warranty quick and easy. He explained the differences between Liberty and several other competitors.
Thank you for taking the time to share your fantastic experience with us, Philip!
We're delighted to hear that Alex's knowledge and honest approach made your process of selecting a home warranty both quick and easy. We strive to ensure that our team effectively communicates the distinctive aspects of our services compared to other options, and it’s wonderful to know Alex achieved this.
If you have any further questions or need additional assistance, please feel free to reach out. We're here to continue providing you with the exceptional service you mentioned. Thank you for choosing us!
Reviewed April 18, 2026
Alex was fantastic to work with. He was professional, responsive, and genuinely helpful from start to finish. He took the time to explain everything clearly and made the entire process smooth and stress-free. It’s rare to find someone who combines great communication with such a high level of service.
Thank you for sharing your wonderful experience with us, Sebastian!
We are truly delighted to hear how effective Alex was throughout your interactions. It’s excellent to know he delivered a professional, responsive, and stress-free experience, marking the cornerstone of our service philosophy. His ability to clearly communicate and provide optimal solutions are qualities we aim to unfailingly deliver to every client.
We greatly appreciate receiving such positive feedback as it inspires our continuous strive toward service excellence. Should you need further assistance, please feel free to reach out. We look forward to serving you again in the future. Thank you for choosing us!
Reviewed April 18, 2026
I thought my call went very well. Kevin did everything you could to educate me quickly and also help me make a good choice and decision about my long-term needs. While there wasn’t pressure, there was a good amount of selling going on, but I think he understood to guide, but not push hard. He was very thorough and clear about my options and how to get me the best price.
Thank you for sharing your positive experience with us, Shari!
We’re delighted to hear how effectively Kevin helped you make informed decisions about your long-term needs without any undue pressure. His ability to balance providing guidance while being considerate of your preferences is exactly the touchstone we strive to achieve with every customer interaction. It's fantastic to know he was thorough and detailed in his approach to securing you the best pricing.
If you have any further questions or need assistance, feel free to reach out. We’re here to ensure you continue experiencing the quality of service you described. Thank you again for choosing us!
Reviewed April 18, 2026
We asked around for friends who had purchased home warranty products, and Liberty Home Guard’s name came up more than once as a company to go with. It was easy to decide to go with Liberty Home Guard because I had the referral plus they had a competitive quote. Recently, I did 2 service calls for the water heater. I did the first one over the phone because it was my first time making a claim. Then because I was directed back to the portal for tracking the status of that first claim, I was more comfortable to do the second one online.
The first service call was to deal with a leak for the temperature and pressure release valves. The second service call was for a recirculation pump that pulls cold water out of the pipes and pushes back into the hot water tank so that we have faster hot water throughout the house. The first one was very fast. The technician rushed ou, got a replacement part within an hour and fixed it the same day. The second service required a part to be ordered and shipped to my house. Once it was shipped, I had to schedule them to install it so it took a bit longer. It would have been nice to have it fixed faster, but I understand that the part having to be sourced and shipped was the primary reason for the delay.
I'm only six months in to house and Liberty Home Guard. For someone who is buying a resale house and is not sure about the quality or the reliability of the systems of the house, it's a great service to have in year one. It's a nice peace of mind to have, and I would refer others to Liberty Home Guard. But at the end of the term, if I'm going to renew, I'm going to have to decide whether the amount of times I used Liberty Home Guard based on the quality of the systems might be a different answer. If another six months goes by and I only used them those two times for the two hot water tank issues, then I might ask them how much for just coverage of a couple of systems instead of all the systems.
Reviewed April 17, 2026
I had purchased a 42 month policy several years ago. It was getting close to expiring. I've had very good service from Liberty. When Sam called, he was able to get an additional 42 month policy at a very competitive rate. I am pleased with the help I received.
Thank you for sharing your positive experience with us, Richard!
We are delighted to hear that you have had such a satisfying experience with Liberty over the years, and we're glad to know that Sam assisted you efficiently in extending your policy for another 42 months at a great rate. Ensuring our customers receive valuable service and solutions is by far our highest priority, and your satisfaction is truly rewarding.
If you ever have any further inquiries or require assistance, please feel free to reach out. We are always pleased to help. Thank you for continuing to choose us!
Reviewed April 17, 2026
Super easy to signup up. Have tried other home warranty companies, but they over promise and under deliver. Neighbor recommended I give Liberty Home Guard a try. Looking forward to a pleasurable experience
Thank you for taking the time to provide your feedback and sharing your positive outlook on your experience with Liberty Home Guard, John!
We’re thrilled to know that the signup process was seamless for you, and we appreciate that your neighbor recommended our services.
We are committed to proving worthy of your trust, offering you dependable support that stands up to what is promised. We’re excited for the opportunity to ensure your journey with us is both reassuringly protected and consistently enjoyable moving forward.
If you ever have any questions or require further assistance, please reach out. Welcome aboard, and thank you for choosing Liberty Home Guard for your home warranty needs!
Reviewed April 17, 2026
Keith was very knowledgeable of the Warranty program. He enlighten me to all of the discounts that I was entitled to as a senior and as a veteran and a member of the American Legion, I believe he did a great job representing the company and its programs that are offered
Thank you for sharing your wonderful experience with us, James!
We're thrilled to know that Keith's extensive knowledge of our Warranty program and the discounts for seniors and veterans significantly stood out to you. It’s truly gratifying that Keith provided exceptional representation and clearly highlighted the programs beneficial to you as a member of the American Legion. We are committed to ensuring that every interaction reaffirms our dedication to customer understanding and value.
Your feedback underscores the standard of service we wish to provide to all our clients. Should you require further assistance, don't hesitate to reach out as our team continues to be at your service for any of your future needs.
Reviewed April 17, 2026
I did an early bird renewal for my home warranty through Mark **. He did a really great job for me and is an asset to your company. He followed through my request for a better pricing and I got it. Very happy with his service.
Thank you for sharing your wonderful experience with us, Jeffery!
We are thrilled to hear that Mark provided exceptional service by meeting your early renewal needs and securing you better pricing. It’s great to know he made such a positive impression – his commitment truly embodies our company values. Your satisfaction with the service you received is our utmost priority.
Should you need further assistance or have more inquiries, we’re here to help. Thank you again for choosing us and trust in our services!
Reviewed April 17, 2026
I wanted to take a moment to express my sincere appreciation for the exceptional service Sean provided during my recent purchase. From the start, Sean was incredibly patient and thorough, taking the time to address every question I had with clarity and professionalism. He was instrumental in helping me navigate the different options, ultimately securing an excellent price on a six-year agreement that fit my needs perfectly. I am very satisfied with the value I received and will certainly be recommending Sean to my friends and colleagues looking for similar deals. I look forward to continuing this professional relationship and hope for the same high standard of service throughout the duration of my contract. Thank you again for a smooth and positive experience!
Thank you for your thoughtful review, Vishal!
We are delighted to hear about the exceptional service you received from Sean during your recent purchase. His patience, thoroughness, and professionalism in assisting you are qualities we deeply value and strive to uphold continuously. It's wonderful to know that he successfully guided you through the options to secure an agreement that perfectly matches your needs.
We sincerely appreciate your intent to recommend Sean to others and your positive outlook on continuing the professional relationship. Your satisfaction is the ultimate reward for our team, and we're here to ensure the same high standard of service throughout your contract. Thank you once again for choosing us!
Reviewed April 17, 2026
Harry was very professional and listened to the type of support that I wanted. He knows the services and plans extremely well. He was super easy to work with and I felt he provided me the best deal possible.
Thank you for sharing your wonderful experience, Lisa!
We couldn’t be happier to know that you found working with him such a rewarding experience. His professionalism and ability to understand not only the technical aspects of our services and plans but also your personal needs are core to delivering top-notch service. Providing you with the best possible deal is always our aim, and it's fantastic to see Harry achieved this.
Your feedback further motivates us to continue embodying consistency and dedication in meeting our customers’ expectations. We look forward to serving you in any future needs or inquiries you may have, reached skillfully by our phenomenal team. Thank you once again for choosing our services!
Reviewed April 17, 2026
I had a great experience with Sean. He took time to explain everything to me and gave me several financial options to choose from. I really appreciate the time and attention given by Sean. I had a terrible experience with Choice Home Warranty and was looking for a better company for my home warranty. I’m looking forward to having a much better experience with Liberty Home Guard!
Thank you for taking the time to share your positive experience with Liberty Home Guard, Esther!
We're delighted to hear that Sean provided you with the thorough explanations and diverse financial options you were seeking. It's wonderful to know that his attention to detail made your process more comfortable. We're committed to offering excellent service and are thrilled to have the opportunity to meet your home warranty needs moving forward.
If you have any questions or need further assistance, feel free to reach out. Welcome to Liberty Home Guard, and thank you again for choosing us!
Reviewed April 17, 2026
I found Liberty on Google, then I saw their claim that they were high in consumer satisfaction. I started to dig deeper and I found that the Google reviews were pretty positive. I also went on to Reddit and I learned little bit more about it. There were some mixed feelings about their Liberty experience but the thing that intrigued me the most was that Liberty is a new company coming into the industry. If you compare American Home Shield to them, they're an old company at 60 years old. But Liberty is 10 years old. So, when the company is starting and still getting good ratings, I want to give them a chance. So, I signed up with them and things have been great.
But their website and their app are not very intuitive. I wanted to submit a claim for my window cleaning and I was asked a question that didn't make sense. I'm a self-service person, so if there's a way for me to do it without talking to human, I'd love that. But this claim submission process involved questions that were not relevant to my claim. So, I ended up talking to a human and that was how I submitted the claim. Once I submit the claim, I usually get a reference number, then I get an email asking for some suitable window or slot availability. After I submit that, someone gives me a call, then we figure out the mutual window that worked for both parties.
So far, I've had terrible experiences with their technicians. Recently, I had a claim for the icemaker that wasn't working and the person who came in did more damage than good. This guy dented my refrigerator door and broke part of the icemaker that was working. Then he made my hallway and kitchen super dirty and didn't bother to clean up. They were very rude, too. That claim is still open and I'll get someone else to do it. This guy did not do correct diagnosis and told us about non-existent problems. He also asked me to buy some parts that were not even relevant.
All in all, Liberty Home Guard is a good insurance company. The technicians are bad, but I can't really blame Liberty for that. They could have better technicians, but they're good at solving problems. If you're looking for a warranty company, go get Liberty. But their coverage is low, so if you have a higher value appliances, then Liberty may not be good. Especially the case that they depreciate the value of the refrigerator or appliances while reimbursing a claim. If that is not a concern for that person, Liberty is a great choice. But if that is a concern, then Liberty is not the best choice.
Reviewed April 16, 2026
Had a great experience, and Kevin was really helpful. I’m glad that Kevin was able to work for me to find the best possible deal for me. Was really thankful for my military service. He kept fighting to get me a better deal, and I’m happy with my purchase. Thank you Kevin.
Thank you for sharing your wonderful experience with us, Christopher!
We're thrilled to hear that Kevin was able to assist you in finding the best possible deal and showed appreciation for your military service. It's fantastic to know that his persistence and dedication to getting you the right deal left you happy with your purchase. Your positive feedback is appreciated and we'll ensure Kevin is recognized for the exceptional experience he provided.
Should you need any further assistance in the future, don't hesitate to reach out. Thanks once again for choosing us!
Reviewed April 16, 2026
Very good and knowledgeable. Very patient. Went over all the details and convinced me to go with the lock in program as it is more economical. Hope the experience would continue as it is new for me with Liberty home guard.
Thank you for sharing your positive experience with us, Samuel!
We’re thrilled to hear about the diligent and knowledgeable service you received while exploring the lock-in program. Our team is committed to ensuring that you receive the most economical and beneficial plans, and it's gratifying to know you felt confident and comfortable with the choice made. You're starting this experience anew with us, and we promise to engage with the same level of quality and dedication in the future.
If you have any questions or need further assistance, please do not hesitate to reach out. We are here for you every step of the way. Thank you again for trusting us with your home assurance needs!
Reviewed April 16, 2026
Liberty Home Guard has always been pretty responsive for the most part. We did have one challenging process, but that was more related to the contractors than to Liberty Home Guard. Submitting a claim has been pretty easy. You just go on their website, write down the claim, pay $70 and then they assign a contractor. It's not a contractor that I would generally pick myself, but it's been fine.
Sometimes the contractor is great and they reach right out and they're responsive. But sometimes I have to follow up several times. So, 85% of the contractors have been fine. We have two homes that are covered by Liberty. One is the home that I live in and that's always been pretty easy because I'm here. But it's been harder with the rental house because I have to coordinate with the tenants. Overall, Liberty Home Guard does the job that the purpose is for. It makes me feel better that I only pay $70 for a problem and they cover the rest, generally. If you are willing to pay the money for a home warranty, then compared to other companies I've used, Liberty is better.
Reviewed April 15, 2026
It is a nightmare to deal with Liberty Home Guard. Don't fall for their VIP program. They will remove you out of the VIP program and won't even notify you. Emergency Repairs? forget it. You will be on hold forever and the technicians will never be able to get hold of anyone to approve the repairs. Check out the BBB "This business is NOT BBB Accredited." ** Their Ratings and reviews are not real.
Reviewed April 15, 2026
Kevin was wonderful to work with. He was very knowledgeable of the products being sold and willing and able to answer any and all questions. Will definitely be calling Kevin with any future questions or inquires.
Thank you for sharing such a positive experience with us, Daniel!
We're overjoyed to hear how knowledgeable and responsive Kevin was in assisting you. Our goal is always to ensure every question is satisfactorily answered, and it's evident that Kevin exemplifies this by being thorough and accommodating. Your plans to reach out to him for any future inquiries speak volumes about the trust you've placed in our service.
We're eager to continue supporting you, so do remember to connect with us for any other assistance you may need. Thank you once again for your wonderful feedback and appreciation!
Reviewed April 15, 2026
They've been pretty good so far. Their reps have all been great. I've been interacting via email with one of them right now. Then, I've had to use the service once or twice and they've always been easy to work with, other than the very first claim that I had to put in. But that was more of a misunderstanding when the service started. Other than that, my experience with Liberty has been great. They're prompt and dependable as well.
Reviewed April 14, 2026
Take forever for them to deal with my situation and then had the audacity to lowball me instead of replacing my cooktop to want to send me one quarter of what it would cost to replace it. These people are liars and they will tell you anything to sell you a policy but it is nothing but a lie and then when you call them out of it they refer to some stupid paragraph or whatever they can come up with in there book. Liar. Liar.
Hello Suzanne!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed April 14, 2026
Their reps were not very pushy. They have accepted when we said no. When I submit a claim, it's been a very easy process, and there's a fixed fee anytime I put in a claim. It's also pretty fast. The last claim that I had, we had a plumbing issue. We had a hot water issue, and I submitted on a Saturday, and somebody was here on Sunday. It was a very quick turnaround. They're also straightforward, user-friendly, and quick to respond.
We just extended the warranty another five years because it was quite cost-efficient. For us to extend previous and most recent, our per claim fee went from $125 to $75. In reality, $75 to call a contractor out is far cheaper than most. And so, that was a big driver. I think extending the warranty five years is maybe $3,000 or something like that. But we've used it a dozen times. So, it ends up paying off in terms of the overall cost savings because we don't generally have to then pay on top of that per-claim fee. Usually, what needs to be fixed is covered. I would recommend Liberty Home Guard.
Reviewed April 13, 2026
Thank you Mike and Hunter for your Professionalism. I love the honesty and transparency of your work. You both worked quickly but thoroughly as a team to look into all I was qualified for so that I could get the best deal. 😊 Completely satisfied new customer.
Thank you for sharing your positive experience with us, Olga!
We’re thrilled to hear about the excellent teamwork and professionalism displayed by Mike and Hunter during their efforts to assist you. It's reassuring to know that their honesty, transparency, and thorough service helped in finding you the best possible deal efficiently. We are delighted to have you as a completely satisfied new customer.
Your feedback is invaluable, and we're excited to continue supporting your needs with the same dedication and support. If you ever have any further questions or require more assistance, please don't hesitate to reach out. Welcome aboard!
Reviewed April 12, 2026
I went around and around with them for 3 months to repair my refrigerator, in the end they offered me a $300 reimbursement if I purchased my own. Had a contractor no-show on me 6 times. They refused to take any responsibility for the contractor, repair or replacement. When I filed a claim on my dishwasher, they purchased and had the unit installed (I had to contribute $250 towards the new unit), when it was defective and leaked the same day, they told me it was my responsibility since I accepted the delivery. I am out of pocket $2,700 for these two issues (on top of the $2,500 I paid for the warranty policy). If you have older appliances they will not cover them, they give you a penance and expect you to replace it yourself.
Hello Tabitha!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed April 11, 2026
Alex was very patient and knowledgeable and was able to answer all the questions I had. I appreciate the additional time spent trying to get me the discounts for being a veteran, AAA member, and AARP Member. I now have peace of mind on my home and things being covered after the 30 days.
Thank you for sharing your positive experience with us, John!
We’re thrilled to hear that Alex was your reliable partner in finding the best coverage and discounts available for you. His dedication and understanding certainly make a significant difference when tailoring solutions that accommodate each customer's unique needs. It's particularly gratifying to know that Alex's assistance provided you with the peace of mind you were seeking regarding your home's coverage.
We appreciate our valued customers, such as veterans and helpful associations' members, and are delighted to reward and acknowledge your contributions through the benefits you received. If there’s ever anything else Alex or our team can assist you with, please don't hesitate to reach out. Once again, thank you for choosing us!
Reviewed April 10, 2026
Hi, I feel great switching from AHS, even though our monthly fee was much lower with AHS. It was possible ONLY BECAUSE of your staff, Alex **. He is an outstanding employee you have who can convince his prospective clients logically and giving guaranteed rates for up to six years and guaranteed service when we need a repair. He is undoubtedly a great asset for LHG.
Thank you for sharing your positive experience with us, Manoj!
We are delighted to hear how Alex made your switch to us both straightforward and worthwhile by attentively meeting your needs. Knowing that he was able to provide a logical fit for guaranteed rates and reliable service for your home genuinely encourages us in our mission to deliver outstanding customer service. He's indeed a valuable member of our team, and we thrive on stories displaying his consistent dedication.
If there’s anything further Alex or our team can assist you with, please don’t hesitate to reach out. We sincerely appreciate you choosing us and look forward to providing you continued excellence. Welcome to our service!
Reviewed April 10, 2026
Alex was an amazing and helpful employee. Made me feel welcome from the very first word. He made sure that I was comfortable with the products and understood the policy. He explained what was cover and what was not. The financial breakdown of the policy and payment process.
Thank you for sharing your wonderful experience with us, Matthew!
We are delighted to hear how Alex made you feel welcome from the moment your conversation began. His dedication to ensuring your comfort and understanding of our products and policies embodies our commitment to exceptional customer service. It's gratifying to know he took the time to explain the policy coverage and the associated financial breakdown effectively.
If there's anything else Alex or our team can assist you with, please feel free to reach out. We truly appreciate your feedback and thank you for choosing us to support your needs.
Reviewed April 9, 2026
The gentleman I spoke to regarding the microwave oven at my rental property in Gilbert, Arizona, was very helpful, patient and accommodating. He was able to guide me through the process of opening up a new claim. I’m pleased and satisfied with his service.
Thank you for sharing your positive experience with us, Cesar!
We’re delighted to hear about the assistance you received concerning the microwave claim at your rental property. Providing patient and accommodating service, as indicated in your interaction, is at the heart of our values. Our team is devoted to ensuring your needs are taken care of efficiently, and it's gratifying to know this dedication made a difference. If you ever require further assistance or have more questions in the future, don’t hesitate to reach out.
We're here to continue providing the support you deserve.
Reviewed April 9, 2026
Alex ** was excellent in helping us to find the right protection plan and price. Very professional and personable. Alex was able to include all parts of our home that needed coverage. He provided great service to us.
Thank you for sharing your positive experience, David!
We’re thrilled to learn how Alex's professionalism and personable nature helped you find the right protection plan, while accommodating all your home coverage needs. Providing excellent service is at the core of what we do, and Alex truly exemplifies this with his attentive approach and thorough dedication.
If there’s anything more we can assist you with or if you have any further questions, don’t hesitate to reach out. Your satisfaction is a top priority, and we're here to support you every step of the way.
Reviewed April 7, 2026
Dave was very professional, knowledgeable and pleasant in helping me renew my home warranty. He explained the options available to me and was supportive of the choice I made. I did not feel rushed to make a decision and my experience makes Dave very worthy of a 5 star rating.
Thank you for taking the time to share your experience with us, Marvel!
We’re delighted to know that Dave was professional, knowledgeable, and pleasant during your home warranty renewal process. It’s important to us that our agents take the time to explain options clearly and respectfully support your decision-making without causing any rushed feelings. Knowing that Dave’s approach made a positive impression truly brightens our day and asserts his dedication, mirroring values we strive to uphold.
If you need any further assistance, feel free to reach out. We look forward to continuing to serve your needs!
Reviewed April 7, 2026
I worked with Mr. Freddy ** today as he guided me through the process of renewing my policy. Mr. ** was very professional and knowledgeable of the policy and answered my concerrns about the monthly payment. He was able to help me with other options concerning the payment which eased my concerns and made it possible to complete the renewal/coverage of my policy with Liberty Home Guard. It is my opinion that Mr. ** is a valuable employee of Liberty and deserves your recognition for his contributions. Thank you.
Thank you for sharing your positive experience with us, Evelyn!
We’re delighted to know that your policy renewal process was both professional and supportive under Mr. Freddy's guidance. It's clear his in-depth knowledge and proactive resolve significantly contributed to easing your concerns about payment options, reinforcing our commitment to personalized service. Freddy's dedication and capabilities genuinely shine, and we are incredibly proud to have such a valuable team member assisting our customers.
Please feel free to reach out if you have any further questions or need additional assistance—We're always here to support you. Thanks for choosing Liberty Home Guard, and for recognizing Freddy's contributions!
Reviewed April 7, 2026
Freddy was kind, professional, accommodating, and attentive to the details. He answered any and all questions I had with clarity and worked with me for my situation. He is understanding and I appreciate his time. I recommend him and what he represents at L.H.G.
Thank you for sharing your delightful experience with us, Brandon!
We are thrilled to know that Freddy's professionalism and attentiveness greatly enhanced your interaction with us. It's wonderful to hear how accommodating and thorough he was, ensuring all your queries were clearly addressed. Your recommendation and kind words mean a lot to our team. We diligently strive to deliver exceptional service, and Freddy is truly an embodiment of those efforts.
If you ever require additional assistance or have more questions in the future, please feel free to reach out. We genuinely appreciate your feedback and look forward to continuing to provide you and others with the trustworthy service you value.
Reviewed April 7, 2026
Freddy ** made my home warranty renewal incredibly easy by clearly breaking down the updated coverage details and pricing over the phone. He was professional, patient, and ensured I understood every benefit of the new policy without any high-pressure sales tactics. The entire process was seamless and efficient, leaving me completely confident in my continued protection.
Thank you for sharing your positive experience, Mahendra!
We are thrilled to hear that Freddy made your home warranty renewal process enjoyable and uncomplicated. It's great to know that his professionalism and patience, in articulating the updated coverage and pricing without pressure, gave you total confidence in your decision.
Delivering seamless and customer-focused service is always our goal, and your feedback assures us that we are achieving just that. If you have any further questions or need more assistance, feel free to reach out. We appreciate your trust and look forward to continuing to provide exceptional service!
Reviewed April 6, 2026
Kevin was very patient as my husband asked many questions and needed additional time to discuss. He offered to wait on hold while we discussed and did not rush us to make a decision. He was able to offer us a special rate and more time to make payments. He was kind, patient, and personable.
Thank you so much for sharing your experience, Nathalie!
We are delighted to hear how his patience and willingness to assist made a difference during your decision-making process. Offering a special rate and flexible payment options exemplifies the personalized service we aim to provide every day. It’s great to know that Kevin's attentive and personable nature left such a positive impression on both of you.
We truly appreciate you placing your trust in us. If there is anything more we can do for you, don’t hesitate to reach out. We are eager to assist and continue to deliver exceptional service!
Reviewed April 2, 2026
My interaction with Alex ** spanned over 3 days while we shopped around for home insurance. And out of the half dozen warranty companies I spoke with, Alex had the most knowledge with comparing companies, policies and prices. I also appreciate the flexibility during our calls, time availability and overall customer service. The interaction with with Alex help made picking Liberty Home Guard much easier since all the questions I had was answered quickly and without hesitation. Alex is really knowledgeable and I appreciate all the help!
Thank you for sharing your wonderful experience with us, Shawn!
We are thrilled to hear that Alex's exceptional knowledge and flexibility left a positive impression on you as you navigated your home insurance options. His ability to promptly address all your queries without hesitation embodies the high level of customer service we strive to provide. It's gratifying to know he played a helpful role in your decision to choose Liberty Home Guard.
Your feedback is invaluable, and we are grateful for the trust you've placed in us. If there's anything more we can assist you with in the future, please don't hesitate to reach out. Welcome to the Liberty Home Guard family!
Reviewed April 1, 2026
Alex provided a great customer sales experience. She reviewed different plan options available with pricing. She thoroughly explained details of coverage and how plan works as well as claims process. She answered all my questions to my satisfaction. Alex was pleasant and professional throughout the call and made this important decision easier.
Thank you so much for sharing your positive experience with us, Mary!
We’re delighted to hear how Alex’s professionalism and thorough problem-solving skills enhanced your decision-making process. Her detailed explanation of the plan options, coverage, and claims process demonstrates the high level of service we aim to provide every day. It’s also heartening to know that she answered your questions so effectively.
We truly appreciate you choosing us for your coverage needs. If you have any more questions or require further assistance, please don’t hesitate to reach out. We are here to ensure your satisfaction and look forward to serving you again!
Reviewed April 1, 2026
Mike was extremely helpful during our call. He was very helpful and answered all my questions. He gave me all the details and a full description. I will be referring others. Very happy with the service.
Thank you for sharing your delightful experience with us, Ronnie!
We are thrilled that Mike provided exceptional service. It's wonderful to hear that he was able to assist you comprehensively and relay all necessary information. It's moments like these that reflect our dedication to outstanding customer support every step of the way.
Your kind recommendation means the world to us, and we truly appreciate your trust. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to continuing to serve you and others whom you kindly refer to us! Thanks for choosing us.
Reviewed March 31, 2026
I really do not recommend them any longer. I have been working with them for years but things have changed. They send unqualified technicians, and who left my garage door opened, you ask refund and they ask you 10 times if you want a refund!!! What kind of service is that. I think I am gonna go back to American home shield. I never had any issue with them. Just someone else recommended liberty home guard and I wanted to try now I can say stay away from them!! No apologize, no gesture, nothing!!!
Hello Andrianjaka!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed March 30, 2026
I had a great experience working with Jonathan today. He was professional, helpful, and went above and beyond to make sure everything was handled. Thank you Jonathan. Also I would like to congratulate and thank you Liberty Home Guard team for having such a great person in your staff.
Thank you for taking the time to share your positive experience, Ganesh!
We're delighted to hear about the exceptional support Jonathan provided during your interaction. Moreover, your commendation extends warmly to the entire Liberty Home Guard team for having such dedicated and professional staff members. Our goal is to consistently exceed customer expectations, and it's rewarding to hear this clearly shown through Jonathan’s efforts.
If there's ever anything more we can do for you, please don't hesitate to let us know. We are always here to provide top-tier service whenever you need it.
Reviewed March 30, 2026
My sales agent Dave ** was very thorough with all the coverages, was able to secure me the best deal for my home! I was actually recommended from a technician that worked on my AC and said that Liberty is the best to go with!
Thank you for sharing your fantastic experience with Dave!
We're delighted that he provided you with thorough coverage information and helped secure the best deal for your home. It's wonderful to hear that your experience was so positive it was echoed by our existing satisfied customers. Dave’s dedication to tailored service clearly made a significant impact, and we appreciate you taking the time to highlight this.
If you have any questions or need further assistance, please feel free to reach out. We’re grateful for your trust in us thanks to the recommendation and are excited to keep offering you top-notch service!
Reviewed March 30, 2026
Smoothest enrolling process with Hunter. He explained to me my options and got me locked in with their multi year plan. It was a seamless transition switching from my old company. Amazing staff and amazing service. I would definitely recommend anyone that’s looking into getting a home warranty!
Thank you so much for your fantastic feedback, Arnold!
We're thrilled to hear that Hunter was able to assist you smoothly through the enrolling process, making your transition to our home warranty coverage effortless. It's wonderful to know that you found our service and team to be amazing.
Your recommendation truly means a lot to us. We're here to provide if you ever have additional questions or need further assistance. Welcome to the team!
Reviewed March 30, 2026
I would recommend anyone to use Liberty. They were nice kind on the phone, and they actually let me put them on hold to transfer money from one car to the other where they had nice patience, but I would really recommend anyone to go through their company. And I'll give them five stars.
Thank you for sharing your wonderful experience with us, Tasha!
We’re thrilled to know that you found our team to be kind and patient during your transaction. Your high recommendation and five-star rating truly make our day, as we aim to deliver outstanding customer care every time.
If you ever need further assistance or have any questions, feel free to contact us. We look forward to serving you again, and we appreciate your trust in choosing us for your needs.
Reviewed March 30, 2026
David ** was very helpful in getting my business coverage of my home. Very thoughtful and pleasant person to talk with and recommend this warranty service. He did a terrific job explaining differences in the plans, offers were very helpful in allowing me to purchase today.
Thank you so much for sharing your positive experience, David!
We're delighted to hear how effectively you were assisted with your home coverage. It's our goal to ensure that each customer receives clear and thorough explanations of our plans. Thank you for recognizing the thoughtful and pleasant service provided to you; we strive for every interaction to be exemplary, and your feedback affirms this commitment.
We appreciate your recommendation and if you need any further information or assistance, feel free to reach out to us anytime.
Thank you for choosing our warranty service!
Liberty Home Guard Company Information
- Company Name:
- Liberty Home Guard
- Company Type:
- Private
- Address:
- 1101 Avenue U, Ste. 1
- City:
- Brooklyn
- State/Province:
- NY
- Postal Code:
- 11223
- Website:
- www.libertyhomeguard.com
