Lowe's Home Improvement Reviews

I had an outstanding experience with Lis at Lowe’s in Medford, Oregon. I went in to buy a washing machine and left with a washer AND a double oven — that’s how helpful and accommodating Lis was. Lis also helped me with a refrigerator that I ultimately wasn’t able to pick up because I had a flight that afternoon and realized there was just too much to get done beforehand. I fully intend to go back and buy it, and I will absolutely look for Lis when I do.

I was desperate to replace a fridge, and online I saw the Lowe's at 4531 Woodrow Bean Transmountain, El Paso, TX had one. Needing to be sure, I called that store to confirm they had the one available in the area. After trying to get through the awful automated system and a couple of members who couldn't help, I ended up with a great guy named ** at the Pro Desk.

I am writing to recognize the outstanding service I received from David in the lumber department this past Sunday at the Marble Falls Lowe's. He went above and beyond to assist me by cutting a cedar trellis so that it would fit perfectly into a corner of my fence. Thanks to his help, I was able to weave my cross vine through it, and the growing cross vine looks beautiful along the fence line. Please pass along my sincere thanks to David for his kindness and exceptional assistance.

I went into the Lowe's Store at 1900 East Valley View Parkway(1098) on 7/13/26 to ge some paint samples and other things and I talked to John S. in the paint department about color matching a certain blue which is very hard to do as it is a military color from 1851 that is still used today in some of their awards, I didn't have a very big sample. Just a pin off of my hat and he said he would give it a try. It came out pretty good, not completely correct but it was the best I have ever seen so I was happy, went home. Painted it on a stick of wood and it just didn't look right, so I painted it on a chrome plated rod to see what it would look like and to my amazement it was perfect.

I am so happy to give this review of Matt at the Lake St. Louis Lowe's store! We ordered two Koehler toilets, the plumber picked them up and brought them in to install. First one was perfect, opens the second box to install the second toilet, missing one of the two bolts for the tank and no toilet seat. So I went up to the store and Spoke with Matt, who stopped his lunch hour to come help me. First of all, I appreciated that as my plumber was waiting for me to return on the clock. Matt took care of the situation and got me the missing parts. I am forever grateful to him! I do have a Lowe’s credit card and I will be back for more business with Lowe’s!

Lowe's will only take electronic returns within 48 hours of purchase. Also, their Billing system Thru Synchrony Bank is a dumpster fire. I have had an account for over 10 years, and I have not gotten a statement in the past cycles and was charged $71 in late fees that they will not waive. The only reason I knew it was late was because it was declined at the local Lowe's in Bozeman, MT. I have thankfully canceled my account, and think Lowe's management is shooting themselves in the foot with the 48-hour BS policy. No contractor or self-home improvement person will buy from them on these terms. Who can put in appliances every time in 48 hours?? Are they idiots at Lowe's? Home Depot is going to eat them for lunch. So I had to use my Citi Costco account.

Three visits with sale prices not ringing up at sale price and if you ask why it constantly happens you’re told you don’t have to be a customer. Had to walk across store and take picture to prove the sale price each time.

I placed an online order of a router and router table offered as a combination on 9/22. I received the router Friday 9/25 and the table scheduled for delivery 9/26. 9/26 came and went so chalked it up to something out of their control. I noticed tracking hadn't updated from preparing order tho, so something was clearly amiss. I contacted my local store and spoke with a store manager approximately 9/29 or 30. They stated they would look into my issue but a day or 2 went by and no update. Finally, they call me to explain the vendor never received the purchase order (although my order was paid in full). I kept waiting for them to provide further updates but keeping up with their schedule (are they there, are they off?) and finally gave up.

I do not recommend Lowe's installation services at 1333 E NW Hwy, Dallas, TX 75238. My husband and I visited Lowe's to purchase flooring and were encouraged to schedule an in-home measurement for two rooms. The representative who came to our home asked only one question: whether we or Lowe's would move the furniture. We told him we would, and my husband had already removed the carpet. The first quote included charges for carpet removal and furniture moving. I pointed out the error, and those fees were removed. Before paying, I asked the salesperson whether there were any additional costs, such as delivery fees, and what delivery included. I was told there were no delivery fees and that the product would be brought inside our home.

I would not recommend using the Lowe’s Highland Heights for anything. I signed up for their blind installation and it has been an absolute NIGHTMARE of an experience. The installation group has been a joke to work with. They sent someone who incorrectly measured our windows, then we had to have a second person come out and remeasure and they NO SHOWED. Even after confirming via txt two days prior and phone call two days before that. You try to call Lowe’s to discuss it further with a manager and NO ONE ANSWERS AND NO ONE RETURNS CALLS AND NO ONE OFFERS ANY HELP. This is after I tried calling 3 different days in a row. I honestly never want to return to any Lowe’s store ever again for how terrible my experience has been.

The worst EVER experience I've had - I ordered lattice panels online and paid for delivery as well. It was originally supposed to be delivered on Friday, then pushed back to Monday, then they pushed back again to Tuesday. Then the delivery status was stuck in "preparing for delivery". 10 am on Tuesday, no communication. But still the status says it was supposed to be delivered on that day. I called the company and every time someone picked up I got transferred to someone else. They kept telling me to talk to the delivery company. I did, 3 TIMES, they all told me they never received the item to deliver so won't happen today. Then I called the company again, then told me to call the delivery company.

Write out the facts. "Warning to anyone using Lowe's installation services: In November 2025, their installers caused a hazardous gas leak in my home due to improper installation that sickened 6 people and violated NRS codes. Lowe's and Sedgwick admitted liability but brought in corporate defense lawyers to stonewall a fair resolution. Protect your family."

Ordered 2 items never received confirmation, shipping etc. They charged our account, however. Virtual assistant is a waste of time. It does not understand inquiry and puts you in a loop. Very frustrating!

It took nearly a month of multiple chat messages, multiple calls, a complaint to the BBB, and multiple emails to get my $14.01 refunded to me of $14.02 of the original purchase amount for a same day delivery that never happened.

I came to the Augusta, ME Lowe’s to get some paint for a project, and once I found the color and paint I wanted I went up to the paint desk to get it mixed. The employee, Larry, ignored me fully while helping mix one can of paint and chatting with a male customer. I had also hit the help button at that point. From what I could see there were about 3 other paint mixers open for him to work with. Once Larry finished helping that customer, he wondered away from the desk to, what looked like, restock something while I was waiting. He eventually came back to the desk and asked if I needed help. I said yes I needed paint mixed otherwise why would I still be standing here. Larry took the paint and color swatch out of my hands, went to the paint aisle with the paint I chose, and switched it out. He then came back and started on my paint.

My beef is with Lowes.com. I placed an order for patio umbrella and the stand from online. Stand came as expected but no umbrella. Called Lowe's and no help. It's lost they said, but then kept telling it was delivered same day as the stand. I was present for stand delivery. They said it's a third party! Why do they even allow 3rd party selling on lowes website. Plus the company said it was delivered and did nothing to track it down. No tracking info for days. I canceled my order and went to Great Escape.

I have been scammed and I truly hope it doesn't happen to anyone else..

I brought a stove and refrigerator from Lowe’s less than five years ago. Two of the burners have burned out, the refrigerator is coming apart in places where there are no seams, the drawers on the door break easily, I’ve replaced two of them.

Horrible customer service. My order was shipped using a Door Dasher and Lowe's could not provide a tracking number. Both their online chat and customer service phone were unhelpful, and I do not recommend ordering from them, and I will never order from them again in the future.

Order# **-I ordered a dryer for $1497.59 and it was scheduled to deliver on 9/30/26. The delivery timeframe was between 2-6pm, however it was not delivered at all. The tracker details kept changing. Last indicator stated delivery around 8:30pm. Lowe's did not call or follow my instructions to call an hour prior to delivery. I live 35 minutes from the destination and was stuck waiting for hours with a toddler. I contacted customer care via chat and they stated that I would receive 10% off of my purchase once it was delivered on 10/2 (case#**).

I have been a loyal customer of this Lowe's for 22 years — multiple times a week, buying everything from a $3,400 LG refrigerator, a Samsung washer/dryer, kitchen and bathroom remodel supplies, fencing, pool supplies, yard-maintenance supplies year after year, tools, custom-mixed paint, and display equipment I use for my art business. I am a 69-year-old ** woman and a true longtime customer of this store, yet in all these years, I don't believe a single long-tenured employee has ever known me by name. This is the third time in under a year I have had to formally complain, in writing, about how I am treated here.

This is regarding delivery of a fridge that took 3 weeks to recieve, my sister and I bought fridges same day and time on Friday before Labor Day Sept 4, 2026. She received hers on the next Tuesay. I did not get mine and had the fridge empty, delivery was rescheduled to the net week and I was not there, rescheduled till the 21st, did not arrive until 7:30 pm, driver would not leave the appliance due to fact the water LINE was not disconnected, took order back to store till I got water LINE done, the sales person specifically asked what kind of LINE I had, told her.

Lowe’s has you buy a warranty and when something goes wrong they won’t fix it so that is stealing. Lowe’s is a crooked lying company that rips people off.

If possible I would rate them a zero. What is sad Lowe's used to be an outstanding business, very customer oriented. I have been a customer for approximately 40 years. In this time we have purchased a wide array of products: tools, plants, outdoor equipment, general home improvement, major appliances, installation of a variety of products, to name a few. This year we have purchased over seven thousand dollars of products and labor. With these purchases we have had a multitude of problems. The crowning jewel being blinds and installation. I won't go into all the issues we have encountered. I wouldn't have enough time or space to post. To abbreviate the problems when trying to reconcile issues their customer service is nonexistent. It is like playing pass the hot potato.

I just spent over 15 minutes trying to reach a human being. The only one I found hung up on me before she got through 3 words. I've built thousands of houses and apartments, renovated thousands of homes in my career. If I cannot get a person on the phone, I'll never work with them. They just lost millions of dollars in business.

Bought on Sep 6 and supposedly Delivery Sep 11. Never delivered until night of Sep 14. Still getting messages to call for delivery or $ refunded. Husband recovering from open heart surgery and I'm not familiar with large appliances. Delivery guy was apparently sweating and exhausted saying our delivery was his 14th of day - ridiculous!! 3-prong for dryer came w/ delivery and needed 4-prong. Delivery guy said he had 4-prong he could give me if I wanted to tip them, then I could return 3-prong???? I paid him ADDITIONAL $30 plus have to make trip to return prong.

I had a refrigerator delivery scheduled for September 24th. The driver stated that he could not complete delivery because the GPS was taking him through an alleyway and their truck couldn't fit. My address is on a main street. The delivery was rescheduled to September 28th and was successful. However, I paid the additional fees to haul away the old refrigerator and they left it on the sidewalk. They refused to refund my delivery and had to reschedule pick-up of the old refrigerator for October 1st. The absolute worst experience that I've had. The customer service rep, Tina, that I spoke with said Lowe's don't refund delivery fees and they offered me a $15 electronic gift card for my inconvenience, which was not comparable to my experience. She also would not provide me with the opportunity to speak with a supervisor, stating that they would tell me the same thing. They need to do better!

I purchased a dishwasher in late July. It worked for two weeks. I was told to call the manufacturer, they didn’t send anyone out until September 15th. They couldn’t fix it and told my wife it needed a motherboard with no eta. I spent countless hours on the phone with no solution. I called Lowe’s customer service and asked for a manager. I was put on hold for about ten minutes and the representative said someone from the distribution center would call me the next day. I received no call. I called back and was put on hold again. Here it is September 26th and still no call and a broken dishwasher. Two months since purchase. Customer service is horrible, will probably never shop with Lowe’s again.

I initially was provided a gift card of over $1059 which was a settlement from my home warranty company between the company and Lowe's. I ordered a washer and dryer that had to be returned. I've been attempted to have my $1059 returned for almost a month. I've been given the run-around by Lowe's. I've been told they've sent it to the wrong address twice. I've been laughed at, hung up on and lied to. The latest has been a return gift card of only $289.79. I would like my full refund returned and to have Lowe's quit lying and playing with my money.

I am extremely disappointed with the way Lowe’s handled my window measurement service. I paid Lowe’s specifically to have my window professionally measured. After the measurement was completed, I requested the measurements that I had paid for, only to be told that Lowe’s would not provide them to me. Since I was unable to obtain the information I paid for, I requested a refund. That request was also refused.

Lowe's has horrible online customer service. They will not contact by mail or phone to send a message if you are late and will close your account and keep charging you late fees. It seems illegal to me. They also have increased their interest rate to 26% and if you're late once it's 36%. Do not buy at Lowe's.

The ladies and gentlemen of the sales team all were very nice and friendly. They took time to make sure I received great customer care. From my personal question about some projects I'm doing.

Our delivery team Diego and Edwin excellent 10 star, We order a dryer, we have to returned, they send a team to delivery and pick up. These guys did great, helping a veteran with no hesitation, extra mile and great communication, on time and very respectful. Diego and Edwin thank you! Saint Cloud Florida.

Seven weeks, a damaged dishwasher, and Lowe’s installers left our existing dishwasher unusable. This has been one of the worst appliance-purchase experiences I have ever had. We ordered a dishwasher from Lowe’s seven weeks ago. After waiting approximately six weeks, the installation team finally arrived last week. The dishwasher Lowe’s sent was damaged—the door would not even close properly—so it could not be installed. That should have been bad enough. Unfortunately, before the situation was resolved, the installation team cut the copper pipe/line connected to our existing dishwasher. As a result, they not only failed to install the dishwasher we purchased, but they also left our existing dishwasher unusable. So after waiting six weeks for a new dishwasher, we were left with no functioning dishwasher at all.

Don’t use their installation people. Work is incomplete and half done. They schedule, then don’t show. The store lost the order or couldn’t locate the item. Took 8 months for a door to be installed and to repair the damage they caused. What they offered for sloppy work was a Lowe’s credit.

Everyone I spoke with was helpful or tried to be. But, my issue is the pre-authorization system that is established at Lowe’s. They have essentially charged me over double in pre-authorizations for one single purchase, which is overdrawn my card. Even after I pick up the items it’s going to be several days before there’s any room to spend any money on my card. It should’ve been for the owed amount pre-authorization and then charged and posted but no, it ended up costing me $8000 on paper which overdrew the card. Granted these are pending, these will fall off eventually, but until then the card is completely overdrawn, maxed out and useless. This is probably better in store but absolutely horrible while ordering online.

Set up a delivery for block as I was out of state, was updated at 8am block would arrive between 10am-2pm so I scheduled my building to be delivered next day, at 2pm block hadn’t showed so I called the store and they told me driver decided he didn’t want to deliver it so it wouldn’t get delivered for 3 more days, Called Lowe's corporate and they really didn’t care, offered me $40 gift card for the $2000 I lost on set up fee.

The worst possible installation of carpet and flooring you could possibly ever have. Their customer service doesn't know what they're doing. And the company that they hired to install your product also does not know what they're doing.

I am extremely disappointed with both the quality of the door I purchased from Lowe’s and the installation service. The door itself is poor quality and does not meet the standard I expected for the 5000 price. The door didn’t lock properly because there was pressure from the insulation, plus there was and still is paint and dirt trapped between the windows. These materials cannot be properly removed, leaving me with a brand-new door that does not function and look as it should.

Avoid Lowe's installation services at all costs, even if they are offered for free. My experience has been a complete disaster from start to finish. For one project, they installed the wrong window, and the technician was clearly incompetent, as he didn't even know what flashing was and used improper sheetrock screws to secure my siding. Furthermore, they showed up to install a second-floor window without even bringing a ladder. It took eight months and countless hours of my time to get these errors corrected, and I received absolutely no compensation for the trouble.