Lowe's Home Improvement Reviews

I recently moved to Grove, Oklahoma and had the opportunity to visit the Lowe's store in town. Let's start with the 'not so great stuff" first. I know Lowe's can be busy at times, so I tried to do my best by going at a time that would be beneficial for me and the staff. I'm an elderly woman and I also brought a friend with me to help purchase items together so we wouldn't be there so long. I was wrong ...

Arrived at the Bryan,TX store to purchase some items. Let back up, had a very bad experience ar the local, well just say the "orange color store". Stated I needed a particular size sub floor material and its on the second level. Older man and young kid stated they would be there in a few minutes. I said, "Ok, take y'alls time. They arrived with forklift and the older man, not only refused to get it off the upper level shelf, he tried to point me to a different size, grade and quote "it's all the same". Mind you I already had my cart full of other materials. The kid on forklift had a suprised look on his face as this is happening. I advised them if they can not or will not get the bundle down, I'll go purchase somewhere else. I told them " Y'ALL CAN UNLOAD MY CART". NOW back to Lowe's.

I visited the Moore, OK location on Saturday the 28th of March, 2027. I want to take a moment to talk about a young man named Jackson. Yesterday, I went in to get geared up for yard season—lawn mower, chainsaw, weed eater, edger, and a blower. It’s a lot of equipment, and honestly, it can be a bit overwhelming to navigate. But Jackson didn't just 'sell' me tools; he provided clarity.

When you see something good, say something great! We drove to the next town over because our go-to store didn't have the item in stock. I had discovered the same item was being offered online for much less, so I decided to ask about the "matching price offer". Turns out the very friendly and attentive employee who greeted us was the store manager. She was not able to match the price (because it was an online offer), but did give a very nice discount! I thanked her very much and went about our shopping. Every employee we spoke to made eye contact, answered our questions (with personality), and even joked with us at checkout. All this says that although these people were at work, they liked their job! Trust me when I say, their attitude all comes from how the business is managed! This is the best example of a good "Trickle Down" system. Thank you, Jessica - the Store Manager (in Crestivew, FL).

Came to buy a washer and dryer and salesman wrote the wrong product, caught it when I got home, called it in and they had to cxl order and refund my money. I was not happy with the way they refund my money taking any 4 to 10 business days. Then on the next day talk to manager. She told me that I didn’t needed to come and that they could do it over the phone, she had another associate do my order and he placed wrong, They had to cxl order again. Now I’m out of over $4200 dollars, I had to funds get put in my account again. After a week the 3rd time was a charm. Store manager Evie did justice. Thank you Evie. I was going to give a one star but you made it change. You changed the way I felt about that bad experience. That store should be lucky because they found a diamond.

Ordered grass seed, it was lost in transport, spent hours working with customer service, hung up on and then got a solution that resulted in waiting weeks more. Too late to use the seed. Worthless for home improvement.

The special financing is terrible. Spent a lot of money on fence. On credit 18 months wanted payment 20 days later. Suppose to give you thirty. Always bought from Lowe's. Never had this experience. Everyone gives you 30 days. Billing cycle ends on 15. Bought on 18. Didn't receive 'til 27. Usually don't charge 'til you get it. So be aware. They don't give you 30 days. And they are charging you for it before you even get it. Paying fence off. Never do business with you again.

Purchased several items from a contractor's materials list. Once the project started several items were not needed. I purchased from this list 2 gallons of clear sealer and only needed 1. All the items were purchased on April 13 2026. The sealer could not be done since we have had so much rain here in Athens and the contractor schedule was full with other projects. He squeezed me in just the other day. Put 4 coats on and only used a 1/2 of a can. I went online and did a return of the other gallon. No errors or messages stating that I only had 30 days to return. It sent me an email and told me to go to the store to return.

Overall a really solid experience at Lowe's. The product selection is great — found everything I needed for my home project without having to look anywhere else, which I always appreciate. The staff was helpful and approachable, didn't have to hunt anyone down for assistance which can sometimes be a challenge at big box stores. One team member in particular took the time to walk me through a couple of product options and helped me figure out what actually made sense for my situation. The only reason I'm not giving 5 stars is that the checkout line was a bit slow and one of the items I needed was out of stock, which was a little frustrating. But nothing that would stop me from coming back. Good products, good people — just a couple of small things that could be smoother.

Corpus Christi experienced some high winds recently, and that's when my problems with Lowe's began. It started with an online purchase of fence panels. I forgot some stuff on the order, so I stopped by the store to pick them up. While there, I thought I'd try to pick up my fence panel order. Well, that didn't happen. When I arrived, they said the order wasn't ready. They needed to pull it, and that wouldn't be until they got everyone else in front of me. The irony is, they were telling me that they were going to pick up 10 panels that weigh about 100 pounds each and move them into their little storage area in the store.