Luna Flooring Reviews

Luna Flooring installed carpet in 3 rooms. Three installers came out and they did it in half a day. They cleaned up after themselves as well. It was great. I'm happy with my experience and I would recommend Luna Flooring.

I asked Luna Flooring to come out and give me an estimate. It was excellent, but the rep didn’t have what I was looking for, so I didn't have any flooring installed.

A very nice guy from Luna Flooring came out and showed us everything they offer then he gave us time for us to search whatever we wanted to choose. They also came out and asked us to go to the event to see if it was the right product. We then had carpet installed and they did a good job. They came exactly on the day they said they were gonna come. They called us as well. Everything was more than perfect.

I got carpet from Luna Flooring before and recently went with them again. The installation was good. They did a staircase, a hallway, a bedroom, another couple of steps, a living room, and a foyer. It was a big job. There were two people and they did it in half a day. My only issue was the billing process. I wasn't sure how I'd be paying for the bill. No one filled me in. I had to stumble around and dig to figure out how I'm paying for it. I reached out to them but I couldn't figure out who to contact. It wasn't a very easy process to figure out. But it was worth the price. The carpet is really nice. I'm happy with that and I would recommend Luna Flooring.

I had a leak in my kitchen and had a claim with my insurance. Since I hadn’t used Luna before I hired them to replace my floor. My kitchen cabinets had to be taken out so they could take care of the wall that was damaged from the water behind the cabinet. Luna came and put my new floors in. However they did not go all the way up to the framework where the cabinets were, these are the same cabinets that were originally in there. There were nothing altered. There were no new cabinets. However, after Luna put the floor in and the cabinets were installed months later, there was a gap between the cabinets and the floor, so I called Luna back to have them fix the floor to its original way. However they left a gap of about 4 inches away from the cabinet. They then charged me almost $700 for the Repair work that they messed up in the first place.

I had Luna come to my home and the experience was what I expected but the two lads brought two boards of carpet samples (one inch by one inch) and didn't give me any to examine quality or thickness for my records. I tore out my own old carpets and padding and when my new carpet appeared and I saw all the clear plastic threads mingled amongst the beige threads shining in the sun outside, my heart dropped this was ABSOLUTELY NOT the carpet from the sample board I had ordered but looked like the cheapest thinnest example I may have seen in staging homes, it's not what we ordered which was a level 2 plush. We had no carpet, I could have just refused (which I should have done) but learned a lesson, they guaranteed it for 10 years, said it was tested by elephants at the zoo, and nothing changed its integrity.... but the carpet started bubbling within two years. I will not have it restretched to sort out the bubbling. I learned my lesson.

They made an appointment with me. I called to confirm they would arrive by a certain time. They never showed. I called to see what happened, and a customer service person said, "oh no one was assigned this call. That never happens." I agreed to reschedule for the following week. I get a call the next day and am told. Oh, we do not service this area but we can have one of our associates come, but never scheduled it. The woman who called told me she would escalate my request to have an executive contact me about the horrible experience. I never received a call. Clearly whoever is running operations needs to be retrained! So not a buyer...but only because they couldn't get their act together!

We installed carpet in 2 floors of our house but we have been extremely dissatisfied with the quality! Our carpet became loose and bumpy and is buckling in several spots and looks worse than our old carpet that we had for years. We trusted Luna and their reputable name but were very dissapointed in their work!

I would not use them. I had my floor put in in 2001. It does not hold up, the installers made some bad cuts and now some pieces are coming off. The shoe molding does not hold up to Roombas. I called to have some issues repaired and they said that the floor type is discontinued and they cannot help. So these floors are just temporary and can never be fixed. They never gave us any extra material. When the guys did the job they rushed. They left saw dust all over the floor from cutting inside my house, I couldn't even see the floor when they finished. Unless you want to pay for a new floor in five years I would stay away.

I had Luna put down my flooring throughout the whole house. I can show a receipt for how much I paid for right now. My receipt is in Delaware and I am in Texas for the next few weeks. When they first put the flooring down it was beautiful then I started getting some spacing. Then I got cracks. Spacings got worse. I called Luna two separate times to have them check it out and they told me they would come out and check it and if they found out that it was not the manufacturer‘s fault or their fault of putting the flooring in or anything else I would have to pay them $400 so I refuse twice. As soon as I got to crack in the floor I said, "You know what I’m calling." They sent a gentleman out. He did all kinds of test. He took pictures of the cracks in the hallway, the kitchen, the living room, the dining room he took pictures and Moisture content of like seven different areas in the living room the hallway, the dining room. Everything was perfect.