Master Spas Reviews

There was a hot tub expo in the town over. We went and checked it out and ended up buying from Master Spas. The first time, we went to a place here in Windsor and that's where they were selling these originally, and the customer service was garbage. So, we left. Then, when I went three weeks later to this hot tub expo, they were selling again and I did tell them how crappy their service was at their store. So, they made up for it.

We saw an advertisement saying Master Spas was doing an expo at the Harrington fairgrounds, and we had been thinking about a hot tub. We went on the first day they were open and looked around and talked to one of the salesmen and liked what we saw. So, we decided to purchase one. We liked that they were built in the United States and they were well-built. So, that swayed us a bit. They were a little more expensive than some of the other ones, but they looked like they were high quality.

My wife and I have been looking to get a spa for probably seven years and we saved and saved money. Back in the fall, we were at Canfield Fair and the money that we had saved up matched up perfectly with the size that we wanted and the price of Master Spas. The space that we have on our deck for it is really big. So, we were looking at a 6-foot x 6-foot. We liked theirs. We liked the design. It was plastic and we liked that. The fiberglass is much heavier, but we liked the seating positions and the recliners were in it and the amount of jets that it had.

We went to a spa convention that was held in Marietta over the weekend. We looked around locally at what in our area was available in spas, and there was no comparison between the quality and everything that was offered to us with Master Spas compared to what we had locally. We got the Twilight series. For two people, it's perfect. You got one seat you can lay in and the others just sit around. The horsepower of the jets is adjustable. It's great. The quality for the money beats our local competition.

The spa is a quality product. It satisfies medical, recreational and relaxation needs for just being a person. I needed to remedy my back condition. The hydro therapy was something essential that I could benefit with the pain and the discomfort I had. It was primarily to help ease the pain and exercise as well. Also, I was very happy with the customer service, the owner and their staff. Also, the price was positioned with regard to its value. It's American-made, as opposed to something from super far away. I trusted the people. They came and set it up right in front of me.

Bought a Master Spa in July 2025 largely because of the advertised “smart features.” From day one, they never worked. On top of that, the main control system has ongoing issues too. I contacted: the salesperson. The local Edmonton dealer. Master Spas headquarters. The Bluetooth/smart-feature manufacturer. After roughly 30 emails, countless troubleshooting steps, and months of wasted time, I still have a premium-priced hot tub with broken features and no meaningful support. What’s most disappointing isn’t even the product anymore — it’s how little accountability exists once they have your money. If you’re buying this tub for the “smart” technology or customer service, save yourself the frustration and look elsewhere. Nothing says “luxury spa experience” like spending thousands on a hot tub whose smart features have NEVER worked since day one. Horrible!

We have owned this tub for 6 months and have been constantly frustrated with poor connectivity with the Gecko app (the module was eventually "upgraded" from in.touch 2 to in.touch 3, but to no avail), a malfunctioning control dial (which was eventually replaced), and unsuccessful attempts to get our water to be clear (it has constantly had a greenish tint to it, and foams). We live in Vernon. B.C. and bought this tub from your dealership in Kelowna. We eventually tired of the 75 minute round trip to Kelowna for water testing, and have resorted to dealing with another supplier in Vernon for our water tests. The servicing mandate for the tub is contracted out to a third party (Okanagan Spa Tech), who also lives in Kelowna, which seems to preclude any physical inspection of the tub, or water quality, to help with problem solving.

For the most part, I really enjoy the tub, and service. Although, I found I have to pay ~90 for each service call under the warranty, for travel. This was never previously mentioned. Other issues, not so happy with: waterfall plate is prone to rust. Jets come loose too easily. Location of diverters is not intuitive, nor is there any explanation of which jets and diverters cover which area. Panels are difficult to remove, and somewhat difficult to reinstall. Tub loses water fairly quickly. Probably a few more things.

We bought our spa off the show room floor. They needed to delivery it within days so they would not have to move it back to the warehouse and then move again to my home. The initial delivery went great. Two men, friendly and really cared about not causing any damage and making sure we were happy. After we got our pad ready we called to have a team come out to relocate the spa onto the pad. Two different men show up this time. Totally unprepared and not trained adequately to get the job done. After dropping the corner of our spa several times and finally knocking a panel off my husband told them to stop. The older man became belligerent, started raising his voice and told my husband to call them back when he could be reasonable.

Seems like there is always a warning going off even if I have everything checked. Frustrating. Also, the cheap front clips make it harder and harder to put the front cover back on because the nail holes get loose with every time I take off a side.