Renewal by Andersen Reviews

The sales guy was really nice. He was very good. He was new, but he was able to answer all my questions. Anything that he couldn't answer, he made a phone call and they answered it right over the phone right away for me. So I signed the paperwork and agreed to go with them that day, which was good because that saved me four grand. The installation went really good. I was really surprised because I didn't know how they were taking the windows out because mine were wood windows. Everything was wood. I didn't know how they took it out. But they took it out really well, and cleaned up all their messes as they were working. So I liked that a lot.

On the outside, I was concerned because it fit, but it didn't close in all the way. They had an angle downward because it was wood so that the water would run off. The Renewal by Andersen guy said, "You don't have to worry about the gap there because they have the metal wrap." So they insulated around, and then they did the metal wrap part. It looks really nice. I did it in a metal chocolate brown color and on the outside because my house is like a wood cabin. So that would be the color that I would do with all the rest of my windows eventually as I get them done. The installation took a few hours because they had to remove the originals and then clean everything, and then they sanded a little bit to make things clean.

I like the windows. I haven't opened them yet because I just put the tape on them so I could varnish them on the inside because they're pine to the inside. It's supposed to help protect them. Plus, it keeps my warranty for 20 years. I wasn't expecting my windows to come in until the end of September and they were actually weeks ahead, which I was happy about. The price is high. But value-wise, they're good and I was happy. Four windows cost me over 15 grand. So they're very expensive windows. I'm expecting them to last me those 20 years. If they last me the 20 years dividing that up, that ain't so bad.

The sales rep was phenomenal. He was prompt, friendly, professional, and knowledgeable. He listened to our concerns and perspective. He did a thorough inspection and wherever he saw opportunity for a replacement, he showed us why. We felt very comfortable with him. He has that kind of urgency and salesmanship but at no point did we feel like we couldn't say no and he would leave, unlike a timeshare.

The job took roughly six to eight weeks which was pretty close to the six-week timeline that they gave. I experienced two separate installation teams because one of my windows was backordered so we held off the two windows until the following week. But both crews arrived on time. They were so professional and knowledgeable. They also cleaned up after themselves so well. If we didn't have new windows, we would not know that they were here. That's how clean things were when they left. We had scheduled a house cleaner to come in the day after the first crew who installed nine windows and she didn't have anything to do.

The installers also gave us a thorough training session after the installation and they were patient enough to watch us do it all ourselves. They showed us how to open and close the windows, take the screen out, and reinstall them. I feel confident that the quality of the windows far exceed what we would have gotten if we got wooden or vinyl windows. We could have gone PVC, which is a similar material. But with the installation, Renewal by Andersen is a one-stop shop and we liked that versus other companies who had multiple contractors working on the project.

I had no idea what windows cost so my initial reaction was surprise. But our salesperson was honest about that. We probably paid more than we would have paid if we would've gone with wood or vinyl. But it's worth it and we feel confident that if we have any issues, they will make good on them. My next-door neighbors are shopping for windows and I've told them Renewal by Andersen isn't the cheapest company in town, but it is the best from beginning to end. They took care of stuff that I figured I would have to do, like preparing everything for HOA approval. They sent all of that paperwork to HOA. We got phone calls, text messages and emails, all at an appropriate level.

I did casing windows, two big sliding glass doors, a front door, back door, storm door, and a few different sliding doors. We basically went from 26 windows down to 21 windows total. I had double windows. It made no sense. So, we made those into a larger picture window. I went with the higher-end choice on those due to the energy efficiency levels. The heat reduction and how it retains the cool was part of the presentation. My sales rep that was here was training somebody. So, he went extra thorough on things when doing a presentation. I got to see the full details of how the products were, how they were developed, and made. So, he filled me on stuff I didn't know about at the time about Andersen. But I also have friends that are Realtors, and they also said that Renewal by Andersen also is renowned.

One of the biggest benefits is the financing was quick and easy. I ended up putting down half of the payment upfront for everything, and the financing aspect was done in like a 15-minute process. But just seeing the overall product and how it was made and the way that the sales rep went through everything in detail, not only just from the perspective of Renewal by Andersen, but a perspective of a buyer. He gave me an overview of things and showed me the differences between some of the products that are out there without bashing the competition, just showing me different jobs that they've done locally and just in the North Carolina heat, like some of the vinyl stuff, how it melted, and some of the other things. It helped me make a smarter decision when I did this purchase.

When I placed the order, I had to wait for everything to be made because they had to have everything customized and shipped. I was two months that I waited for the actual installation to start. They gave me a three-day window from the 28th of July to the 30th, that it was supposed to be completed. The team showed up that Wednesday morning. I was , “We got this stage for day one. Just let me know what day two is going to be, and then what day three is going to be for staging.” He said, “No, we're going to get all the windows done today.” I said, “Okay.”

We started stripping all the rest of the stuff down. He got all the windows done that day for the most part, except one that they had to finish up the next day because it was a big customized window they had to do. But they got everything done within two days, so it was finished a day early on everything. Francisco and his team were amazing. They came in, cleaned up, took care of everything. Everything looks nice. I finally have windows in my home that work for the first time in 20 years.

My neighbors have seen the entire process of what was going on, because they were nosy about what we were doing. A lot of people get scared of the price tag sometimes on this, but you can't put a price tag on quality and the level of service you get from somebody. Everything might be a bit more than the competition, but it's well worth it because it's going to last longer and they seem to stand by their products. I know I went a bit higher end than my neighbors would have done, but I wanted it because I deserve it.

However, I didn't get the half screens. I got a previous window a couple of years ago, but it seems like a fly is getting in from the screen somewhere and I had to shut the window even though I don't see a hole in the screen. There's also one thing that I was concerned about with the screen. I didn't know that it was going to rain the other day, and when it rained, it seemed like a lot of the rain came in from the screen. I left the windows up in the kitchen, and I had those quite some time, and I was wondering if there's a difference in the screens now.

The windows and the installers were good. They were father and son and they worked together as a team. I look for the quality of the windows and whether or not the people can work together. I like for people to be able to get along and work together. I used to work too and being able to get along with each other when you are working is very important. Teamwork makes the dream work. If I told the installers that something needed to be done, they would go on and do it. Whatever it was, they got it up. They didn't leave it and they got some debris too. We have to take care of our workers, and I always give a bottle of cold water to everybody that comes to my house to do work outside because it's a hot day. I offered the installers water and they said they had something.

I like how the installers came right back to take care of a problem. I had to have two knee replacements, so I've been down for a while, as far as getting around being able to do things. So, I couldn't call about certain things. I'm grateful that I can get around to do things now. My brother put in an air conditioner in the window that is not the same size and now, I can see a little gap in between. The installers put a stick up there because they can't put holes in the windows to keep the air conditioning. That stick is there so that nobody can come in.

I got sold on the quality of the windows and the warranty. I got crank-out casement windows and a couple more that open from the bottom out. I love those because you can still open the windows when it's raining and the rain doesn't come in. It's nice to be able to get some ventilation that way. The windows are very good and they also dampen street noise.

All my windows were old and original to the house. They were leaking and just not good. I ended up doing a big picture window and a couple of other windows that I don't need to open, and I'm happy with them. They're four inches thick, and I like that I don't have to worry about warping or discoloration. I'm very happy that I got the tint. Some people think it will make things look a different color, but it doesn't. It cuts down on the glare and makes the windows look even better. During the daytime, if you're standing on the sidewalk or driving by, the windows are reflective, so you can't just see right into the house.

Renewal by Andersen's reps were very informative, and they even gave me a list of things to do before the installation. They told me it would take one to two days at the most, and it did. The installers were very good and didn't do any damage to the stucco. I was impressed with their professionalism and for being courteous and respectful. The two men who were here went above and beyond. They made sure everything that needed to be covered was covered, and they did an excellent cleanup. The windows are not inexpensive, but when you compare them with other manufacturers, they're not any more expensive. What really helped was that Renewal by Andersen was running a very good special toward the end of the year, which made the purchase more attractive and affordable.

My mother lived in New York years ago, and she had Andersen windows put in, and she was happy. The windows are very nice. It's like night and day now with the new windows. Renewal by Andersen worked very hard. They were right there letting me know they were coming. Every three weeks, you get an email reminding me, which was good. That was nice. They didn't forget. They came in June and they said the end of August or beginning of September. They wanted to come the day of my birthday, the 21st. I said no because I don't know if I was getting company and I didn't want all that going on before I was going to have company. So they were very gracious. They said, "We'll come the following week." So they came the following week and they did everything. I was pleased with them.

They put in the first set of windows for me and I liked the way those windows were performing so I called them to get another three windows. At first, they said the installation would be two days. Then they did a checking out of the type of windows they were installing and said it would only be a day. They were able to give me an expected time for when the windows would be finished, which they met. The windows are very good. The other windows that we had were okay, but the seals had gone around those windows so it wasn't helpful. Cold air was leaking in. But since Renewal by Andersen put these windows in, I've been able to keep my heat down and I don't have to have it up as high. It's a good thing all around. Everything went well with Renewal by Andersen. The cost was within range too.

I was impressed with the finished look of the windows when the installation was completed and amazed at the great look of the "wrapping" on the outside. There were three large picture windows installed on the deck side of my house and the outside was done so well that it looked like one huge installation instead of three separate windows. Great Job and I appreciate the quality of the installers, the schedulers and the salesperson as well as the excellent quality of the product. Thank you Andersen Renewal.

And the funny thing is if you sign a little iPad and I can't even find a copy of the contract in my notes or my email, my mother at the time filled out a application for the windows and was approved for $50,000. So getting the Windows for the living room was out of the question because they quoted us the price of over $25,000 for a bow window. So we ended up getting a front door a sliding glass patio door and one small kitchen window which cost us the price of $20,000. Yes $20,000. You can buy a used car for that, and then on top of it he told us that we had 6 months to pay off the interest of the loan and if we did we would save half of the cost of the package deal, at the time we thought if we paid it off at that point within 6 months that's how much we were going to get the windows for.

Well to make a long story short it was a big misunderstanding. According to the salesman I misunderstood everything he stated so when I called him back and asked him about the contract he said no that's not what I said, it's this and this, I said okay that's understandable. I'd like to cancel the contract. He said, "Oh you can't cancel the contract. You only have 3 days to cancel the contract. Well he never stated we only have 3 days to cancel, well at that point it was like a week out and I'm like we just signed the contract a week ago. He said, "Well you only have three business days and Saturday is one of the days I said. When did Saturday become a day that counts as a business day. Well renewal by Andersen obviously count Saturday as a business day, so we had to suck it up because my mother is a 81 year old widowed woman. Our father just passed away a year ago and I'm 100% disabled veteran.

So there wasn't much I could possibly do financially so we had to just take it in stomach as a punch, well 3 months later they finally got the doors ready to install. We got a phone call Stating that the front door would not be installed that day because there was a delay at the factory. So I said well it's a breach of contract therefore we would like to cancel the contract and of course the district manager spoke to me and said, "Oh no no we can't do that. We already made the door," and I said, "Well that's a breach of contract," and I explained to him that I spoke to the salesman a week or so after we signed the contract that we tried to cancel It, "I tried to cancel it you wouldn't allow me to but now you're telling me that you're not installing my door on the day that it was supposed to be installed." Well he said, "I will give you guys a large discount."

Not once did we see a single discount. No money back and we never heard from the district manager again. When I tried to find out his name nobody would give me his name. He's in the Chicagoland area and not to mention the front door lock on the 16,000 dollar front door has failed, they sent a technician out to look at the front door lock and he made a hefty note stating that it is a security issue that the front door could not be locked and the only thing that could lock is the deadbolt and to put it stat to get it fixed.

Well 3 months later we get a call stating that they were on their way out to fix the door. To our surprise the gentleman showed up and only had the cylinder of the door lock. Not a brand new door lock or a replacement but just new cylinders and plunger to try to fix the door handle, but who are surprised when the technician replaced the cylinder it would not work. He again wrote up another statement State and that this was a security issue that we could not lock our front door that he was going to put in a stat order to get our front door fixed with a brand new door knob and a brand new deadbolt.

Now let's remind you this is a $12,000 door, a lock should have never went bad on that expensive of a door, so without not being able to lock our front door except the deadbolt. We went out and purchased security cameras for front of the house and a ring camera for the doorbell so that way we feel a little more safer because it's approximately been a month and a half and still have not heard back from renewal by Andersen for the second try on replacing the door lock, two times they cannot get it fixed. We cannot lock our front door, we can just lock our deadbolt only, I don't understand of not replacing the whole lock itself. They were just gonna replace the tumbler instead of just replacing the door lock.

They're just trying to replace the internals of the door lock now here it is, I'm going to say it again, we just paid $20,000 for a sliding patio door a front door and a little window and they can't even replace a $40 door handle. Now come on. Something's wrong here. You could have got the same exact material from Home Depot for a third of the cost. I would not recommend renewal by Andersen to anyone. They are the biggest scam artist in the world. They don't stand by their word the salesman who comes to your house is a rip off. He pushes you to sign the contract telling you that if you don't sign it today that you don't get the discount so on and so forth. I would never recommend renewal by Andersen to anyone go to Pella or home Depot or someone on their level. You get just as good of doors and windows or even better, no don't get me wrong the stuff they sell you is very nice but it's not worth the money by a long shot.

They rip you off more than ever. Don't ever purchase them. Definitely shop around and if you need renewal by Andersen then by far go along with them. But I promise you you would be just as happy with all the other companies out there. They're just as good and have just as good a warranties, now I will say the gentleman's who came to install were wonderful. They do have wonderful installers. At least I had wonderful installers. Can't speak for everyone but as far as the upper management they're just out to break your bank book get rich overnight for selling something that is not worth the money. So again my point is don't ever buy from renewal by Andersen. Look elsewhere. You'll get a lot better deal and they're just as good or better than renewal by Andersen.