Roto-Rooter Reviews

Zac and his Team are awesome! We had an underground pipe leakage. They responded and completed the job within 24 hours, Outstanding customer service. I Highly recommend Roto-Rooter.

Thank you, Roto-Rooter. You sent us Anthony, A plumber with many years of experience, who was really great to deal with. We needed him to camera a line to see where our bad line was tying in to another line. BUT, the line was in such bad shape that it will have to be sledgehammered out because it has collapsed to the point that the camera could not be pushed up the line. Anthony was really a champ and gave us a lot of information, and is really great. Thanks, Roto-Rooter.

We had two adjacent toilets clogged with baby wipes on a Saturday morning. Upon calling RR I had an appt within two hours. Miguel was the plumber that serviced my home. He greeted me with a big smile and introduction. Extremely polite and professional. He surveyed our problems, and quoted me prices. He began working to unclog the pipes. It took a while and was an extremely messy fix for Miguel. He bleached the entire area in my cellar where he dislodged the very big clog. Although the quote was high, Miguel worked in my house for about two hours and cleaned up after himself every step of the way. I was ecstatic to have such a competent and kind man get our toilets fixed. It was worth the price.

We had our sewer line blown through during underground work for Omni Fiber, who just kept on going like nothing happened. Roto Rooter was able to identify the issue and prove it wasn’t due to anything other than the underground team blowing through our main line & causing a backup into our house. They came in the middle of the night and walked us through every step of the way. They were professional and so supportive during an incredibly stressful situation.

I had sewer and pump work done on March 23, 2026. Paid balance due that day. Was told I would be sent the invoice by email or regular mail later. I called today, April 6, 2026, requesting the invoice I was promised. It was sent to me today by email but only showed the total balance of the services. I called again to ask for detailed information of services, labor, and products purchased. Was told that was the only amount she had. How do I get a detailed report that I may need for insurance purposes?

Hard line sales pressure in an emergency. Hugely overpriced. After sales service very bad and unhelpful and very rude. The sewer pipe unclogging had to be redone by another company that charged me 1/6 of the price. Same with plumbing costs. Roto Rooter should not be allowed to operate at these exorbitant prices. I do not recommend them at all and am telling everyone that I know about our horrible experience with them.

Roto -Rooter has changed the story every time we've spoken to them. We've been charged thousands of dollars and the job STILL isn't done. They left with 2 concrete blocks from our sidewalk. Yesterday when we called to arrange their return, we were informed that they pulverized them. The picture is of my yard and how they left our sidewalk. This company is NOT to be trusted.💯⚖️

I'm no longer a customer. Paid over 7,000.00 to have pipe replaced. Now I'm told it needs 9 more feet at over 8,000.00. Should have done the job right the first time. Called 3 times requesting receipt. Finally got it. Called 3 times to get video they took of roots, texted 3 times to Nate. They must be hiding something they don't want us to see or they'd send the video. We always used Roto Rooter but we will not any longer.

Truly abysmal service. Roto-rooter is extraordinarily overpriced. There is no reason to ever use their services - even in an emergency. The management is dismissive when you complain about the service. They perform simple work and charge more than double the expected price. When the work is incomplete they then proceed to offer to "come back" to waste more of your time. If you ask for a refund you are told "no" or met with disbelief. This is a dishonest way to run a national business. They should be investigated and ultimately fined or better yet forced to close their doors.

If there were a rating of less than 0, I would give it to them. Well pipe broke and spilled water on 22 x 26 family room with laminate flooring. 5 technicians came and removed some of the flooring and water, did not remove furniture, started room dryers and left. Several days later, had to show them that the drywall was wet before they would remove the bottom of the drywall to prevent mold growth. Got the bill today $10,032. Needless to say, we be fighting this. Cannot upload invoice - too big and site won't accept zip files