Safe Step Walk-In Tub Reviews

Scheduling an appointment was easy. DeWight **, Safe Step's authorized representative drove three hours and met my wife and me on time and made a presentation on the company's Hybrid model (which is what we were interested in); verified that the Hybrid could fit in the small bathroom space we have; was cordial and informative about his company's product, and convinced us that committing to the Hybrid now (as opposed to waiting or comparing the Hybrid with models of other brands) was best for us in our situation. Scheduling the installation is yet to be done, but when it's done, installation time should be 1-2 days, with a curing period of 2 days.

We just had our Safe Step Tub delivered and installed today 👏🏻👏🏻. And what a GREAT crew we had! They were so friendly and efficient with the install!! They cleaned up everything after they were finished and went through a demonstration of operation but have to wait 24 hours before using! And the free toilet is awesome and tall! Yay.

He went above and ruins and talked to me and my grandma and took the time to show things and go through each function. Also the day before his mom spent 30 mins on the phone teaching me how to teach grandma how to clean the machine tub. Step by step and went over things numerous times while being funny! Also the guy came the next day to help us. He was super nice and went over tub with fine tooth comb. When he had questions he called his boss for support and was not shy asking for help. He also let us watch him work and explained what and why he was doing it.

Our tub was having problems with the drain plug and lever so I called for service. Danny came out today to assess the problem and thoroughly checked out all possibilities of the potential problems associated with the mechanism causing the problem. He was meticulous and thorough with his assessment of the problem and took his time to correct the problem. He also checked the overall functioning of the tub and made sure the jets were working correctly as well as the air pump…securing the air pump to the base to make sure it was more secure in its current location.

Updated on 08/01/2026: Cody came to my house 2 times. This is the second time. He ordered the parts and came quickly to repair the motor on my tub. The service was phenomenal. Very professional and good. Safe Step takes care of their customers like a company should. Thanks Cody for doing the work.

Thank you Safe Step Walk in Tub for sending out Danny to fix my tub. I love my tub. Danny was amazing. He fix everything and then some. This company is the absolute best. I couldn't be happier. World class. Thank you so much.

Service person arrived on time. Checked all issues and changed dials so information was received and questions answered. Both showers are now producing sufficient hot water. Thanks. It’s beautiful and working well. Danny was polite and courteous and did a great job.

The first thing I noticed was how professional they were, as they introduced themselves and explained the installation process thoroughly. Tony and Jessica were very clean and informative about the tub and how to work it. They are very friendly and would recommend them to my friends and family.

Dan was just here for repair on my Safe step Tub, what a nice young man. Concerned, caring and knows exactly what to do. Could not be happier. He explains everything and it's so knowledgeable.

Elwood came quickly and found my main issue and solved and explained. While he was here, he also looked over the tub and explain further issues while looking and made sure I had an understanding of moving forward. So happy to have my tub back.

Not happy. Had to answer 5000 questions before I could get even someone to come out and give an estimate. What business of it is theirs, whether I am his guardian or not. Don’t need to be given a lecture by some person on the phone to lower my voice when I’m just trying to make an appointment.

This technician was promptly on time and professional. He quickly figured out my problems and had solutions for all of them. In not time at all he had my tub up and running. I am happy with the service.

I had issues with my mom's walk-in tub. I called Safe Step, and they sent out Danny to do the maintenance and any repairs required. He was absolutely amazing. Could not have been nicer, more efficient and completely happy with everything that he did. He's an incredible human being! You're so lucky to have him. My mother suffered a stroke and requires this tub, so I am extremely grateful to Danny for being able to get this back on track for us.

Bought the tub and had it installed. Installers didn't finish installing the tub and ask me to finish it for them. Found out later this was the last time the installers installed a tub for them. I called two days later with a problem. The tub drain would not rise up to drain the water. I had to use a screwdriver to raise the drain for tub to drain. One month later somebody did come by to fix the problem. Until then I didn't use the tub. One year later I had a leak in the tub. Called and talked to a female and was told someone will contact me in a day or two. A month later called again and I never talked to a person again. Went out on the internet to their website to make a complaint about their service. I gave them a 2 star and then up comes a message stating that if it's not at least a 4 star it will not be posted.

This service man was polite and professional. He was running late from his first appointment but called me ahead of time to make me aware. After he arrived it didn’t take long for him to fix my shower. Great service.

Thank you, Jen at Safe Step for sending out Danny today to look at my shower. He fixed the door and clean the floor for me. I really love my shower, all the features of the wall jets and I really like the handheld wand. So easy to use. Also, I really like the safety bars so I have something to hold on to in case I need it. Thank you so much.

Greg fixes the issue!!! Thank you for your help!!!! Was very cordial!!! I appreciate that!!! And he arrived on time!!! Thanks again for everything!!!

Rick and Laura came out and had me fixed up in no time. They were very attentive and made sure I knew everything to get the best use of my tub. I loved it before I love it even more now. Thank you Safe Step!

If I could give a minus 10, I would. Deceitful sales practices and poor follow-up. The tub is loud, has an unsafe step-in and out, uses 50 gallons of water and you freeze while the tub is filling and emptying. The salesman told many lies about performance and it is way overpriced. $23,400. The installation was the only positive aspect of this nightmare. The salesman took advantage of my husband’s need to help me. We feel like we were tricked and the company response is to have another salesman come out and sell us something else. There are 192 complaints for this company on Better Business Bureau website but they give them an A+ rating. Why?

I called Safe Step regarding a few concerns I had. The company sent out Danny to look at my tub for me within 24 hours which I felt was excellent. He checked everything to make sure it was working as it should. I really love my walking bathtub. It helps me with my legs in my back. I couldn’t have gone with a better company from salesman to installation to the service department world class experience. Thank you so much for sending out Danny today. Great asset to the company.

This service guy was on time, polite and professional. He analyzed my problem quickly and explained how he would fix it. In no time at all he had my tub fixed so that it no longer leaks. Good service

Safe Step service people called ahead so that I could secure my dog and be ready when they arrived. They were prompt and courteous and completed the repairs swiftly.

Cody was very professional and immediately identified the problem and fixed it. I was completely satisfied with him and his work.

Coty was very professional and answered all my questions. Safestep is lucky to have him.

Cody was amazing. He fixed the problem fast and talked with me about my husband that had passed away. He was very polite and professional. I hope I don't have to call back, but if I do, I want Cody to come.

The technician was punctual and he arrived within his designated time frame. He was professional while identifying the problems and explained the solutions. He quickly had my tub fixed and I am happy with his service.

Friendly and professional! Explained everything so our 92 year old father could understand! Did a great job!

5 stars! This is a great technician and very professional. He has fixed our tub in the past and he always does a thorough job. This time he had the problem figured out in no time and my tub was fixed. I am happy with his service.

Cody did an excellent job finding and diagnosing my problem that was either missed or caused by another tech after/during a pump replacement. My words, not his. Very professional. Give him a raise.

Greg was on time! And was great and did a good job. Was thorough! Appreciate the help Greg! Would recommend!

Great installation, professional and friendly, and left everything clean and tidy.

Greg was on time, highly professional from start to finish from initial phone call through the repairs, explained issues in detail.

Greg was great!!! Thanks for your help. He fixed all the issues and went over everything!!! Really appreciate the help. Thanks again!!!

Greg was very kind and on time, helpful!!!! Thank you so much!!! He was so great and instructed me on everything!!!! I would recommend Greg!!!!

Tech has worked here before and he is very thorough. He explains the problems and then explains the solutions. He quickly fixed multiple problems with my tub and one was a big leak. My tub is no longer leaking and it works like new. I am always happy with his service.

SafeStep has been great with customer service regarding servicing my walk in tub. Parts come quickly and the service man Cody communicates well, and is very informative on what he is doing and what is needed. Safe Step has been great to deal with.

My grandmother called in to SafeStep. The service technician Danny came out and helped with the jets and went ahead and worked on the lights the water pressure and it was a all around great experience.

Danny the service tech, came out to service my grandma’s tub today. We needed the handle checked out and Danny spent the time to review the entire tub and fix everything. We are extremely grateful.

Danny was fast, on time, efficient and went the extra mile to ensure the tub worked perfectly. Thank you for hiring and sending such a great repairman.

The service man was on time and professional. He quickly determined my problem and had a solution very quickly. In no time he had my shower up and running. He tested it to confirm that the no longer leaks. I am happy with his service.