Safe Step Walk-In Tub Reviews
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About Safe Step Walk-In Tub
Safe Step Walk-In Tub manufactures and sells walk-in tubs, walk-in showers and hybrid walk-in tubs. Each product comes with a lifetime warranty covering manufacturing defects, specific parts and labor. Homeowners can receive a quote outlining the product and installation costs after an in-home consultation. Safe Step has been in business for nearly 20 years, and it serves all 50 U.S. states and Canada.
Visit www.safesteptub.com- Hybrid walk-in tub and shower option
- Financing available
- Lifetime warranty
- Discounts available
- Available nationwide
- Only 10 possible hydro jets
- No specific pricing online
Helpful Reviews
Types of Safe Step walk-in tubs
Safe Step offers walk-in tubs, hybrid walk-in tubs and walk-in showers. Its walk-in tubs come in three sizes, and they can be adapted to fit smaller or larger spaces. For its showers, you can choose a standard walk-in shower or a Signature Shower, which comes with enhanced design options and features.
Walk-in tub
The walk-in tub has a low threshold, a wide door, anti-scald technology and a number of other safety features, making it ideal for accessible bathing solutions.
Walk-in shower
The walk-in shower comes with a base of your choosing as well as a number of therapeutic and convenience features such as a rainfall showerhead and fold-away seat. You can also upgrade to one of Safe Step’s Signature Showers for a more luxurious experience.
Hybrid tub
The Safe Step Hybrid Tub combines the spa-like experience of a standard walk-in tub and the convenience of showering. It comes with dual shower heads and all of the safety features of a standard walk-in tub.
Safe Step Walk-In Tub cost
Safe Step Walk-In Tub costs tend to be around $20,000 to $25,000 with installation, according to reviewers on our site. For instance, S, a reviewer from Vermont, reported spending $23,000 for a walk-in tub. Your costs may be higher or lower depending on the model and features you choose and the difficulty of installation.
While Safe Step doesn’t list specific pricing on its website, it lists general cost ranges you can typically expect for walk-in tubs, hybrid walk-in tubs and installation.
| Product or service | Typical cost range |
|---|---|
| Basic walk-in tub | $3,000 to $6,000 |
| Premium walk-in tub | $8,000 to $12,000 |
| Premium walk-in tub and shower | $10,000 to $15,000 |
| Installation | $8,000 to $12,000 |
Safe Step Walk-In Tub specialists treat each transaction as a custom job because of the differences in tub features and installation needs. You need to call or fill out a form online to receive a custom quote. Representatives will perform a free in-home consultation to provide a quote, and they’ll let you know how long the installation process will take.
Some factors that can affect costs include:
- Space requirements
- Plumbing
- Heating
- Electricity
- Tub size
- Hydrotherapy features
- Door design
- Types of accessories
- Types of digital capabilities
Lowest price guarantee
Safe Step has a lowest price guarantee where it will offer a refund of the difference plus $100 if you find a lower price on a model with the same features, materials and warranty on a tub made in Tennessee within 30 days of a written agreement.
Safe Step Walk-In Tub discounts
Safe Step Walk-In Tub offers several discounts to reduce the price of your walk-in tub or walk-in shower, including:
Blue Rewards Program
The Blue Rewards Program provides up to $750 per person for walk-in tubs or showers. For qualifying individuals who have arthritis, nerve problems, diabetes, sciatica or certain other health issues, households can qualify for a rebate of up to $1,500 per household.
Veteran discounts
Safe Step offers a veteran discount of up to $500 off your purchase. It’s best to ask about your options during your free consultation.
Partner discounts
Safe Step honors discounts, credits and coupons from its partners, including AARP.
Promotions
Safe Step frequently runs promotional discounts. At the time of publishing, Safe Step is advertising $2,000 off a walk-in tub plus a free toilet (including installation) with purchase. It’s also advertising $1,000 off a walk-in shower and a free teak bench with select models.
Safe Step Walk-In Tub product features
Safe Step Walk-In Tub products are generally customizable, so customers can get a unit that matches their safety and convenience needs.
Safe Step’s walk-in tub features
Safe Step’s walk-in tub features generally include:
- Low step-in for secure entry and exit
- Two built-in grab bars
- Anti-slip flooring and seating
- 10 adjustable hydro jets
- Inward swing door (20.5 inches wide) to deter leaks and prevent bumping into the door when entering or exiting
- A no-strength locking handle to prevent strain
- Sanitary gel coat to prevent mold, mildew and bacteria growth
- LED electronic keypad for tub control
- Built-in towel bar
- A hand-held shower wand
- Waterproof floating remote control
- Anti-scald technology
- Fast filling and draining
Safe Step’s walk-in shower features
Safe Step’s walk-in shower features generally include:
- Slip-resistant flooring
- Built-in grab bars
- Low step-in entry
- Optional seating
- Custom design
- Spa-like features, including jets, handheld and shelving options
Safe Step Walk-In Tub therapeutic features
Safe Step’s walk-in tubs offer several therapeutic features, including hydro jet water therapy, chromotherapy, aromatherapy and air therapy. There’s also a built-in bidet that's part of the personal hygiene therapy system.
Two of Safe Step’s standout therapeutic features include:
Hydro Massage Jets
Hydro massage jets can help release tension and soothe aching joints and muscles. Hydrotherapy can help provide symptomatic relief for several conditions, including stress, insomnia, colds, lower back pain, arthritis and diabetes.
MicroSoothe Air Therapy System
This circulates tiny, oxygen-enriched bubbles throughout a Safe Step tub, turning the bath into a spa-like experience. MicroSoothe technology gently exfoliates, hydrates and deep cleans dry, damaged and depleted skin by lifting out dirt and toxins from pores and infusing them with fresh oxygen. It also releases heat in the surrounding water through each popping bubble and helps keep the bath warm, which allows for longer soak times.
Safe Step Walk-In Tub installation
Safe Step’s walk-in tub installations are typically completed in one day. Here’s what the process looks like:
Review project details
Certified installers will arrive at your home to install your new walk-in tub. Before starting, they’ll go over project details and specifications and answer any questions you still have about the process.
Complete prep work
The installers will then remove your old shower or tub and dispose of the materials. They’ll then prepare your bathroom by addressing any issues with the subfloor or plumbing.
Start installation
The installers will then bring in the new walk-in tub, which will be leveled and installed. The fixtures will also be installed. They’ll also add special panels, molding and trim to give it a seamless finish.
Conduct a final assessment and cleanup
The certified installer will review operating instructions with you. The installers will then conduct a final assessment and cleanup.
FAQ
How does Safe Step’s anti-scald technology work?
Safe Step’s anti-scald technology works by using a valve in its faucets and hot water sensors to detect and regulate temperatures. These features prevent water temperature from exceeding 102 degrees Fahrenheit.
How do I clean a Safe Step tub?
You can clean a Safe Step tub by rinsing the tub with warm water using the hand-held shower wand after every bath. It can also help to use mild bathroom cleaning products to keep your tub in good shape. Otherwise, all Safe Step walk-in tubs automatically come with a sanitary gel coating that provides a mold- and bacteria-resistant surface.
Can you customize your Safe Step walk-in tub?
You can customize your Safe Step walk-in tub with wall surrounds, faucet colors and various product features.
Does Medicare cover a Safe Step walk-in tub?
No, Medicare does not cover a Safe Step walk-in tub since walk-in tubs typically don’t meet the standards for Medicare coverage. In rare cases, Medicare Advantage may offer some coverage.
What is Safe Step’s warranty?
Safe Step’s warranty is a lifetime warranty, which covers all tubs and showers that Safe Step installs for life. The lifetime warranty covers manufacturing defects, faucets, water pumps, heaters, blowers, door seals, parts and labor. Safe Step also offers a two-year warranty for caulking.
Are Safe Step tubs made in the U.S.?
All Safe Steps tubs are made in the U.S. and are designed and manufactured in Tennessee.
Still have questions?
Do we recommend Safe Step Walk-In Tub?
We recommend Safe Step Walk-In Tub for seniors who are aging in place, people with arthritis or mobility concerns and homeowners who are looking for a safer bathing experience. Safe Step offers several walk-in tub and shower options, and it has financing options available from third-party lenders to meet the needs of people with varying budgets. It also offers promotional discounts and a lifetime warranty on installed tubs and showers.
One downside is that Safe Step does not provide its specific pricing online. Its representatives determine pricing on a case-by-case basis, so you won’t know your total walk-in tub cost until you go through a free consultation. If you’re considering a walk-in tub, we recommend reading Safe Step customer reviews and requesting a free in-home consultation to compare features, pricing and installation options for your home.
Safe Step Walk-In Tub Reviews
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- 4,949,385 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 5, 2026
SafeStep Walk-in Tubs was the 2nd vendor to give an in-home presentation on their products. Their tubs had a lot more wonderful features than the 1st vendor. Their product warranty was much better- 10 years, upgradable to lifetime. I was sold. The decision to invest was an easy one. The cost for both vendors was approximately the same. I love my tub. It has water and air jets. It has “MicroBubbles”; which (by itself) leaves my skin feeling silky smooth due to the bubbles penetrating to the skin’s pores helping to make a better/deeper cleanse. It has Bluetooth so I can play my own music and the sound is awesome! It has fast fill and fast drain, so I don’t have to wait a long time to fill and empty the tub. Lastly, its back and seat has pre-warming features, so while waiting for it to fill I’m not sitting on a cold surface. It’s simply wonderful!!
MalcolmB
Malcolm, thank you for sharing your experience with the Safe Step Tub. We’re thrilled to hear you had a positive experience with our team, and it's wonderful to know it brought so much enjoyment. The Bluetooth music and the soothing jets are some of our favorite features too. We sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed March 27, 2026
I just had a Safe Step walk in tub installed in my house. My wife and I researched different companies and Safestep was our choice. Phil, our salesman. His knowledge and expertise sold us. He was outstanding, answering all of our questions and explaining the features of the tub and the installation process fully. The day of our install, our technicians Anthony and Luke arrived on time and ready to accomplish the task. They were both very professional and courteous. They took extra care to make sure my house remained clean during the demo and removal of my old tub and commode and were extremely methodical and precise in the reconstruction and installation and wiring of my new tub and commode.
There were two times where there were options in the installation and Anthony explained each one to me and let me have the choice of how he would proceed. Giving me that option to choose which one would be better for my family and I showed me that they cared about more that getting the job done. They also cared about how the finished product would fit into our family. The pride they took in their workmanship reflect both in their character and safestep as a company.
Thank you so much for sharing your positive experience with us, Arthur! Our team always strives to exceed customer expectations by ensuring a smooth journey, from choosing the right product to a careful and precise installation. Your kind words about the care and quality of workmanship mean a lot to us. If there's anything you need in the future or any assistance required, please feel free to reach out. Thank you for choosing Safe Step!
Reviewed Aug. 10, 2026
Our tub was having problems with the drain plug and lever so I called for service. Danny came out today to assess the problem and thoroughly checked out all possibilities of the potential problems associated with the mechanism causing the problem. He was meticulous and thorough with his assessment of the problem and took his time to correct the problem. He also checked the overall functioning of the tub and made sure the jets were working correctly as well as the air pump…securing the air pump to the base to make sure it was more secure in its current location.
Dan took the time to explain what he found and what was repaired. The tub is a vital necessity in our home as it is used regularly by my husband who is afflicted with neuropathy. The air bubbles help with the circulation in his legs. When the drain plug was not working properly, it really made it difficult for him to use the tub since his physical condition is compromised. Thank you, Danny, for coming out today to fixing this problem as it now works as it did when the tub was new. Danny is a real gem for your company and knows these tubs like the back of his hand.
Thank you for your wonderful feedback, Judi! We're delighted to hear that you received prompt service and that Danny provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
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Reviewed July 17, 2026
Updated on 08/01/2026: Cody came to my house 2 times. This is the second time. He ordered the parts and came quickly to repair the motor on my tub. The service was phenomenal. Very professional and good. Safe Step takes care of their customers like a company should. Thanks Cody for doing the work.
Original review: Cody did a wonderful job. I was very pleased with the service. Prompt attention to the issue. The part will be ordered and replaced when it comes in. Very happy with the service.
Joyce, thank you for the wonderful feedback! We're delighted to hear that you received prompt service and that Cody provided such a great experience. Thank you for choosing Safe Step!
Reviewed June 25, 2026
Thank you so much Safe Step tub for sending Danny to my home today and he was very professional, courteous, informative, and thorough. Every issue plus more was addressed. I absolutely love my tub, shower is perfect and helps with my arthritis, my back issues. Thanks so much for Danny. My dog and I welcome him in my home whenever!
Susan, thank you for taking the time to share your experience with us. We're happy to hear Danny provided you with excellent service and provided you with helpful information. Thank you for choosing Safe Step!
Reviewed June 25, 2026
Great experience! We have an ancient house (built in 1925) and the crew encountered many oddities of past construction. Nick and his assistant Luke stepped right up to the plate and overcame them all. They went the extra mile for us to make sure we were completely satisfied with the results! These two definitely are an asset to your company!
William, thank you for your positive feedback. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed June 24, 2026
I paid $22,101 for my hybrid tub/shower. 50 gallon hwh worked fine. I live alone and only used hot water for this one day. Remember that water displacement is a factor in how much water you'll need. I am 5'7" and weigh 206. My tub is not deep enough to accommodate my upper waist to shoulders. I had to scoot to edge of seat to immerse totally. They did not give me a pillow or remote. The drain button did not work. I need to do it manually. Will call them tomorrow. I also need direction on how to clear the filter since I lose hair when washing my hair. Front jets don't work.
Heather, thank you for your feedback. Our priority is to ensure you have a wonderful bathing experience and we're sorry to hear about the draining issue you're experiencing. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com, so we can identify any drainage issues and address any underlying causes. Thank you for bringing these matters to our attention.
Reviewed Aug. 31, 2026
Cody was amazing. He fixed the problem fast and talked with me about my husband that had passed away. He was very polite and professional. I hope I don't have to call back, but if I do, I want Cody to come.
Ethel, thank you for the wonderful feedback! We're delighted to hear that you received prompt service and that Cody provided such a great experience. Thank you for choosing Safe Step!
Reviewed Aug. 28, 2026
The technician was punctual and he arrived within his designated time frame. He was professional while identifying the problems and explained the solutions. He quickly had my tub fixed and I am happy with his service.
Andrew, thank you for your review! We're thrilled to learn that you had a positive experience with our team and are enjoying your Safe Step Walk-In Tub. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed Aug. 28, 2026
Friendly and professional! Explained everything so our 92 year old father could understand! Did a great job!
Wesley, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step!
Reviewed Aug. 27, 2026
5 stars! This is a great technician and very professional. He has fixed our tub in the past and he always does a thorough job. This time he had the problem figured out in no time and my tub was fixed. I am happy with his service.
Thank you for your kind words, Mike. We're so glad to hear that you had an excellent experience with our technician and that the repair was completed efficiently. Your satisfaction means everything to us! Enjoy your tub!
Reviewed Aug. 26, 2026
Cody did an excellent job finding and diagnosing my problem that was either missed or caused by another tech after/during a pump replacement. My words, not his. Very professional. Give him a raise.
Thank you, Kevin! We're so glad to hear that your repair experience was smooth and efficient. It’s great that Cody provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Aug. 26, 2026
Greg was on time! And was great and did a good job. Was thorough! Appreciate the help Greg! Would recommend!
Thank you, Harry! We're glad to hear that Greg made a positive impact. Your support means a lot to us!
Reviewed Aug. 26, 2026
Great installation, professional and friendly, and left everything clean and tidy.
Sharon, thank you for sharing your experience with us. We are delighted to learn that your sales and installation process with our team was positive. Our commitment is to provide customers with the best service possible, and we are pleased to see that commitment reflected in your experience. We're thrilled that your Safe Step Walk-In Tub has proven beneficial for your mobility needs, making entry and exit more convenient. Here's to many more safe and comforting baths in your future!
Reviewed Aug. 26, 2026
Greg was on time, highly professional from start to finish from initial phone call through the repairs, explained issues in detail.
John, thank you for taking the time to share your experience with us. We're happy to hear Greg provided you with excellent service and helpful information. Thank you for choosing Safe Step!
Reviewed Aug. 26, 2026
Greg was great!!! Thanks for your help. He fixed all the issues and went over everything!!! Really appreciate the help. Thanks again!!!
Thank you, Patrick! We're glad to hear that Greg made a positive impact. Your support means a lot to us!
Reviewed Aug. 26, 2026
Greg was very kind and on time, helpful!!!! Thank you so much!!! He was so great and instructed me on everything!!!! I would recommend Greg!!!!
Yvonne, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step!
Reviewed Aug. 26, 2026
Tech has worked here before and he is very thorough. He explains the problems and then explains the solutions. He quickly fixed multiple problems with my tub and one was a big leak. My tub is no longer leaking and it works like new. I am always happy with his service.
Thank you, Michelle! We're so glad to hear that your repair experience was smooth and efficient. It’s great that our technician provided helpful tips to keep your Safe Step tub in top shape! We truly appreciate your kind words and will be sure to share your feedback with our team.
Reviewed Aug. 25, 2026
SafeStep has been great with customer service regarding servicing my walk in tub. Parts come quickly and the service man Cody communicates well, and is very informative on what he is doing and what is needed. Safe Step has been great to deal with.
Marie, thank you for taking the time to share your experience with us. We're happy to hear Cody provided you with excellent service and helpful information. Thank you for choosing Safe Step!
Reviewed Aug. 25, 2026
My grandmother called in to SafeStep. The service technician Danny came out and helped with the jets and went ahead and worked on the lights the water pressure and it was a all around great experience.
Johnny, thank you for the wonderful feedback! We're delighted to hear that you received prompt service and that Danny provided such a great experience. Thank you for choosing Safe Step!
Reviewed Aug. 25, 2026
Danny the service tech, came out to service my grandma’s tub today. We needed the handle checked out and Danny spent the time to review the entire tub and fix everything. We are extremely grateful.
Samantha, thank you for the wonderful feedback! We're delighted to hear that you received prompt service and that Danny provided such a great experience. Thank you for choosing Safe Step!
Reviewed Aug. 24, 2026
Danny was fast, on time, efficient and went the extra mile to ensure the tub worked perfectly. Thank you for hiring and sending such a great repairman.
Thank you, Jill! We're glad to hear that Danny made a positive impact. Your support means a lot to us!
Reviewed Aug. 24, 2026
The service man was on time and professional. He quickly determined my problem and had a solution very quickly. In no time he had my shower up and running. He tested it to confirm that the no longer leaks. I am happy with his service.
Thank you for your kind words, Arthur. We're so glad to hear that you had an excellent experience with our technician and that the repair was completed efficiently. Your satisfaction means everything to us! Enjoy your tub!
Reviewed Aug. 22, 2026
Greg was on time and was thorough with the process!!!! Thank you for your help and I appreciate it!!!! I highly recommend Greg to anyone. Thanks again!!!!
Nicholas, thank you for taking the time to share your experience with us. We're happy to hear Greg provided you with excellent service and helpful information. Thank you for choosing Safe Step!
Reviewed Aug. 22, 2026
Greg is a very knowledgeable and on time!!! Thank you greg. It was a pleasure to meet you and I am happy to recommend you!!! Greg is very pleasant and Safe Step is lucky to have him!!!
Thank you so much for sharing your experience! We're truly glad to hear that your new tub brings you reassurance and peace of mind as you plan for the future. It's wonderful to know Greg provided such helpful and thoughtful guidance—he’ll be happy to hear your kind words.
Reviewed Aug. 22, 2026
Greg was on time and was very pleasant. He was extremely thorough with the repair and checked everything. I would highly recommend Greg to anyone!!!! Thank you again Greg. You are the best!!!! Was wonderful!!!!
Thank you, Lulu, for recognizing Greg's professionalism and knowledge; we truly appreciate your kind words and support!
Reviewed Aug. 21, 2026
This service tech was promptly on time while being polite and professional. He quickly assessed my problem and had it fixed in no time. My shower now works like new and I am happy with his service.
Patricia, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step!
Reviewed Aug. 20, 2026
I was having issues with my tub, so I called Safe Step. They sent Danny to get it working. He is very friendly. He checked every function of the tub. Made sure I understood all the operations and explain how to maintain the tub.
Thank you for your kind words, Donald. We're so glad to hear that you had an excellent experience with Danny and that the repair was completed efficiently. Your satisfaction means everything to us! Enjoy your tub!
Reviewed Aug. 20, 2026
Great experience. No problems. The visit was timely and the technician was very pleasant.
Gary, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step!
Reviewed Aug. 20, 2026
Maxwell, Eli, Lee, and Thomas provided good (to great) service. Each of them was professional, thorough, and considerate. They communicated clearly and… they cleaned up good, too! 🙂 Can’t wait to try it after the caulk sets.
Thank you for your wonderful feedback, Julie! We're delighted to hear that you received prompt service and that Maxwell, Eli, Lee, and Thomas provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Aug. 20, 2026
Aleksey and his team were great and efficient and professional and very cooperative. I got my shower installed and it’s absolutely beautiful. They did a great job and worked tirelessly. Would recommend 100%.
Ryan, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with Aleksey and his team. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your shower!
Reviewed Aug. 19, 2026
The service man was on time and professional. He took the time to identify my problem and explained how he would fix it. Very quickly, he had my shower fixed like new. I am happy with his service.
Thank you for your wonderful feedback, Delores! We're delighted to hear that you received prompt service and that our service team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We are always here if you need anything in the future. Enjoy your walk-in shower!
Reviewed Aug. 19, 2026
Showed up on time and efficiently completed the job. The tech was knowledgeable and professional as he quickly repaired my problem. My shower wand works like new and I am happy with his service.
Thank you, TJ! We're so glad to hear that your repair experience was smooth and efficient! Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Aug. 18, 2026
I called Safe Step walk-in bathtub to have them send out a service technician to repair my walk-in bathtub. They sent me Danny, who was very informative and took care of everything that my tub needed. And I learned things I never knew before. You told me how to clean it and how to use some of the features. You also fixed my door I really love my walkin bathtub. It helps me tremendously with package. I couldn't have gone with a better company. Great customer service.
Jeanette, we're delighted to hear you had a positive and prompt service experience with Danny. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. It’s great that Danny provided helpful tips to keep your Safe Step tub in top shape! Thank you for choosing Safe Step!
Reviewed Aug. 18, 2026
Brian was great at fixing my tub and explaining how to use it and cleaning it!!
Sandra, thank you for the wonderful feedback! We're delighted to hear that you received prompt service and that Brian provided such a great experience. Thank you for choosing Safe Step!
Reviewed Aug. 18, 2026
Cody my service guy came back and replaced what all was needed to get my tub back in working order. He inspected everything to make sure there were no hidden issues. Everything was good. Cody did a great job and communicated everything along the way. I recommend him to service anything with the walk in tubs.
Thank you for your wonderful feedback, Jimmy! We're delighted to hear that you received prompt service and that Cody provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed Aug. 18, 2026
Cody fixed my tub so now it works even better than it did before. He is very knowledgeable and explains things very well and is a pleasure to work with.
Vicki, thank you for your review! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed Aug. 17, 2026
I called Safe Step walk in bathtub to have them come out and work on my Safe Step tub for me. They sent me Danny, which was a great guy and he knew what he was doing. He fixed my door handle for me as well as filled up the tub and make sure everything else was working properly. I would like Danny to come back to my residence and take care of my tub whenever I need service done, I really love my tub. It helps me with. You bath safely. Thank you for sending out Danny today. He was terrific.
Thank you, Cats! We're so glad to hear that your repair experience was smooth and efficient. We're delighted to hear you had a positive and prompt service experience with Danny. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step!
Reviewed Aug. 17, 2026
I was having problems with my Safe Step tub. Safe Step Tubs sent out Danny the service man and he fixed what I needed fixed. He also looked and made sure everything was working on the tub like it should and he let me know how to take care of it. I’m 77 years old and I really love the back jets. It helps me with my sore back. Thank you so much.
Thank you for your wonderful feedback, Royce! We're delighted to hear that you received prompt service and that Danny provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step tub. Thank you for choosing Safe Step, and we appreciate your support.
Reviewed Aug. 15, 2026
Everything was great. Had no issues. I was pleasingly surprised and impressed. I would use again.
Timothy, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step!
Reviewed Aug. 14, 2026
Was great very knowledgeable did a great job!!! Thank you so much, Greg. I appreciate your help!!! Look forward to using the tub again! Appreciate the communication.
Thank you, Lorenzo! We're glad to hear that Greg made a positive impact. Your support means a lot to us!
Reviewed Aug. 14, 2026
Cody was my installer. He was great from start to finish. My install went perfectly. I could not of asked for any better. Very neat. Hard workers. Everything was explained and shown to me on my tub. The process was amazing. I love how my tub looks. Thank you, Safe Step.
Hi Judi, thank you for your review! It's wonderful to hear about your prompt and positive installation experience with Cody. Our work is 100% guaranteed, and we're delighted that it’s reflected in your installation process. We're thrilled to learn of your satisfaction with your walk-in tub, and we hope you continue to enjoy it for years to come.
Safe Step Walk-In Tub Company Information
- Social media:
- Company Name:
- Safe Step Walk-In Tub
- Company Type:
- Private
- Address:
- 618 Grassmere Park, Ste.16
- City:
- Nashville
- State/Province:
- TN
- Postal Code:
- 37211
- Country:
- United States
- Website:
- www.safesteptub.com
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