Stannah Stairlifts Reviews

I purchased the stairlift for the purpose of my husband's use. However, when Stannah first put it home, they had to remove one of the bars, and he wanted the bar replaced. He hasn't been able to use it yet, because he's had a lot of issues with falls. But I've used it to carry things and it has served that perfect. When they did the sales visit, the reps were very polite. At the same time, it was very, very nice, very pleasant, and very helpful. I appreciated that. I appreciated the fact that we got it corrected in time. There was one issue, which I did not realize because of the refund. I had to correct that, and I sent the correct amount that it needed to be replaced, so that worked out.

I went through a bunch of companies, and Stannah was the very last one. The salesman came out and talked with me, and all the attributes that were with the company and the stairlift were seeming a lot better than the other companies and how they stood behind it (the way they service things, and in general, their business practices).

I have balance issues and my two children, although quite a bit younger than me, also needed a stairlift. I use my downstairs, and it opens up the whole house to me. I use the basement, and my laundry and TV are down there. My stairs are a little steep, and my feet are very big. I got a Stannah stairlift and I have been very pleased. I would recommend Stannah. I called them due to ConsumerAffairs' recommendation and reviews, both good and bad. Stannah was prompt and their representative was great. He explained what their product is and how long they've been in business. He was clear and answered all my questions. He didn't put pressure on me.

My wife fell and broke her hip and femur. We have two sets of seven stairs to get into the house from the garage, and she was worried that she couldn't get up and down the stairs. We had to put in a stairlift, and glad we put it in. I went online and googled “stairlifts,” and Stannah was one of the first ones that came up. Five minutes went by, a guy called, and he was actually in Florida. He said he was from Stannah and that there was no pressure whatsoever. He said, “But we can have somebody come out there and give you a quote, and there's no charge. And if you don't want it, don't take it.” He told me not to be afraid to call other people. But he said Stannah is worldwide, and he had a good spiel, so I told him, “Yes, send her out. That could hurt nothing.”

I had a meeting with someone from another company but the price was astronomical. It was $21,000. We live in a raised ranch which is a split level so I can't have one. I have to purchase two. One of our aides looked up Stannah Stairlift online then I called them. I told them time is of the essence as we were carrying my husband down in his wheelchair, and that was so unsafe. They asked if they could come that day at 3:00. I was so happy and said yes.

I got a lumbar spine problem, and I could barely walk. I had to have a stairlift going to the basement. Stannah Stairlifts was strongly recommended by the dock company over in the west side of New Hampshire and I went with them. The price is reasonable and my experience with the sales rep was perfect. There was one guy for the installation, and he was great as well. He demonstrated the buttons, levers, and all those parts. I went with a straight stairlift, but it's a little tight on my knees ‘cause the stairway is fairly narrow. The gal who sold it to us said that it would work, and it does, but I just got to make sure that my knees don't get hung up on the handrail. The seat is a little tight, but that's because of the narrow stairway. But I could fit in it, and it works, and that's all that matters.

Tony found the right stairlift for our needs. The installers came out within a week to do the installation. Josh and Matt did a wonderful job on the installation and explaining everything to us as they did it. They showed us how to use it and answered all our questions. They were VERY professional, friendly and knowledgeable. If you are looking for a stairlift, this is your company.

My wife has been going downhill lately, so she needed some help getting up and down the stairs, because our bedrooms are on the second floor. So, we got a couple of prices and spoke to a couple of salespeople and a couple of different companies. By comparison, we chose Stannah. We're very happy. It’s not pleasant to have that. It is kind of in the way, and it is kind of ugly. But the alternative is a cripple person who can't use her house, so it's worth having it. It’s pretty simple and reliable, so far. It works well. Now, she can use the upstairs with a lot less effort.

The quality of the Stannah stairlift is very good. But their buyback policy, for one, is not great. But it was something that, at least, leaves a little bit of the pain of getting rid of it. But also, it was kind of a quick decision, too, so I didn't do a lot of research. But I like their system. Their salespeople were very straightforward. The look of the system was nice and did what we needed it to do. It also fits fine in our stairwell. I personally really like it. However, I find it a little complicated for my mother at her age, but it's because it has a midway stop. There's really no way around that. I am very happy with the product myself. They also have many different options with the chair being used and things like that, and that helps alleviate some of the cost. I found the cost reasonable for what it is.

My wife needed to go up and down the stairs in our house. And it was getting more and more difficult for her to go up and down to the point where it was really painful. And either we had to abandon one level for her, or we had to get a stairlift that would make it possible for her to use that. Everybody we've talked to who knew anything about stairlifts said Stannah is the stairlift to get. So far, it's worked very well. But if anything is frustrating, it's how slow it goes. Especially when it's being called up and down and not being used. But it's safe, and it's easy to use. It gives my wife access to a floor she couldn't get to in our home. It's wonderful. It does take up some room, though. But it's manageable. It was expensive. But it was worth it for the benefit that we got.

Our experience with Stannah has been very good. It was installed very well, promptly, and quickly. The people I dealt with in the installation were incredibly good, very friendly, and very polite. They did a great job. I also like that they have a significantly large office in Nassau County, which was reasonably close to me, and you want people who are close by in case there's a need. The stairlift works very well. It's a good product, expensive, but you're buying quality.

We went with Stannah because they seemed to be a good company, and they're American. Their presentation was good too. The stairlift we had installed goes straight up and down inside our home and we've had no problem. Overall, Stannah was good, except their installer was slow.

The sales rep and the installation of the stairlift were excellent. I would recommend Stannah.

Of the two representatives that came here, the Stannah one had an idea for enlarging the bottom landing that I thought was a good one. I liked the guy who came out first and the advice he gave. My wife needed the stairlift. It allows her to get up the stairs when she comes home. She uses the stairs to go down.

We went with Stannah Stairlifts because of the program where we could pay half and wait six months to decide if we're going to need it longer or not, as opposed to Acorn where we just had to pay upfront. The installation was fine. Very nice young man. And the product is great. We explained to friends why we went with Stannah. We would have gone with Acorn if they had offered this same deal, because they were fine to deal with before, but they don't offer rentals anymore, and that's why we turned to Stannah. It's not one product over another. It was the financial aspect of it.

My cousin had her mother purchase a stairlift back in the summertime, and was very pleased with not only the quality, but the service. And we decided to go with Stannah as well. Dealing with the sales reps was great. They were very informative and clear. The installation went very well and the installers were professional. It’s a straightforward chairlift, but my aunt has said she enjoys using it.

In our research comparing Stannah to other stair lift companies, we found the price slightly higher than competitive, but the other people seemed to be unable to keep their mouth shut when they were trying to sell us something. On the other hand, the Stannah people were very professional, direct, and open about their product, installation, and service. Initially, the contact with the sales rep was entirely by mail, rather impersonal. In contrast to the loud mouth from the other competitor company, Stannah's sales rep was gentlemanly, knowledgeable, and represented his product very well and very professionally. The install took less than four hours.

Stannah has been good. I looked at it on my computer and went with them due to the warranty and the easy operation. It's much better than the competition and it's comfortable. Plus, it has good features.

My experience with Stannah was good. We purchased a curved model, and it fits the stairwell pretty well.

I first heard about Stannah Stairlifts on the internet. Everything was included. Other companies, when I was looking online, would break apart, somebody charges to come out and measure, and charges for the install. With Stannah, it was all one price to do everything. The stairlift is for my 90-year-old uncle, and it's a game-changer.

Our Stannah stairlift goes straight up and down and is very easy to use. It has a seat belt, I put it on, and the foot rest goes up and down. I get up top the steps and bring it back around like it's going to go down, and I fold the arms, seat, and foot rest up so the stairs can still be used. Also, it's not noisy and is competitively priced.

My wife needed a stairlift. Stannah was the first one to respond when I was looking. And they came out and made a presentation. So, we went with them based on that presentation. The rep was very knowledgeable. He was also enthusiastic about his product. The installation was smooth. The guy was here for three hours, and he installed it with no glitches. The stairlift is of good quality. It looks like it's well-made. It looks sturdy and seems to perform well. I'm happy with Stannah. The whole process was good. They had been very responsive. I'd recommend them to a friend.

The sales visit was very nice. The rep was very nice. I had very good interactions with the installers. We got the straight stairlift. It's ugly, but it fits. Also, it's very high quality.

My experience with Stannah was great. The stairlift is incredibly useful and needed.

A couple of people in the neighborhood had Stannah stairlifts, and they said that they were very good. So, we had their sales rep come out and he was very professional. He answered all the questions and was very patient with the whole family, because we were all there at the time. Then, the installers came in the morning. They were very neat and efficient. My brother said they did a great job and they were done fairly quickly. Once it was installed, and I was there with my mother, the two techs explained it very well, how to operate it, and answered all our questions. We got the stairlift that curves and it works very well. It was a little louder than we expected, but it's not horrible. The price was a little high but it seemed like the going rate.

I had an excellent experience with the customer service and installation. This is the first time I've had a stairlift installed, and it was cleanly done. There was no junk left. I would recommend Stannah.

Stannah Stairlifts had the one that fit our space the best, because we had limited space. Stannah was great to work with. They were on top of every part of it. They were on time and worked with us to get it done. They were knowledgeable. They stood by what they said. We dealt with another company, and they let us down, but that didn't happen this time. They delivered exactly what they promised with no problem. The stairlift works great for our needs and is easy to use. We all use it. It's very helpful because of health problems and different things, and it makes it much easier to get from the lower level up to the living level of the house. Pick Stannah and work with them, because they were good to us. They're the ones to talk to.

Stannah was very professional, and they were fine to work with. The guy who did the install was very informative. It took him about five hours. The stairlift goes straight up and down, but at the bottom, the last piece lifts, because otherwise, it would block a hallway. The price was slightly higher than the competitors', but the service seemed to warrant it.

It looked like Stannah's pricing was the best, and they had very good reviews. So, I went by that and purchased from them. The gentleman that came and described everything was great. He described everything in detail. The person that did the installation also was clean, neat and quick. I would tell others to use Stannah.

I happened to see a Stannah Stairlifts ad on Facebook one morning, I sent a message, and I heard back in 10 minutes. The rep came right out within four hours, and the crew was here within two weeks to install it. Very good experience. My husband used the stairlift and he's very happy with it. It goes in all the way and goes right down the stairs. In the wintertime when we’re running the wood stove, my husband will be able to go up and down and fill the wood stove. It got bad last winter because when we run the wood stove, he has to go up and down every couple hours, but he couldn't do it. Go with a stairlift.

The presentation with Stannah Stairlifts took long, but it was okay. Installation took like four hours. I heard that they can come in and out easily, and I guess I was wrong. The stairlift takes up a lot of room. I'm not happy with the room that it takes up. I just got out of the hospital, and I have nurses and OT coming in, and they have to turn sideways to get past it. Also, everybody is telling me that I overpaid, but I don't even know what they go for. I only have 16 stairs, and I paid 5,500 for a used one.

My elderly mother has trouble going up and down the stairs. I did comparisons on different stairlifts, and Stannah was the most reasonably priced. I like their quality and price. The rep we worked with was very pleasant. He was very thorough and he gave me several options. Based on how our stairway is formed, we had to get two straight lifts. He explained the options for the installment plan, for the refurbished and for the buyback. We went with the two straight stairlifts as opposed to the custom curve, which would be much more expensive. The installation went fine. It was a gentleman who was also training another gentleman. It was seamless, and they cleaned up very well behind themselves. They explained how the lifts work, and we tested them, and everything was great. It was a wonderful experience.

I have COPD, and I was having trouble going up the stairs. I purchased a stairlift from Stannah, and a very kind man came and did the work, and he seemed to be very professional. The quality is good, but I feel that it's very expensive for what I have. But when I had a couple of questions on the installation at first, because I didn't understand, they were very good and helpful on the phone with me. The salesman was very nice, but he was clearly a salesman. He had the sales pitch, “If you get it today, we'll give it to you for this price,” that kind of thing, which I didn’t like too much. But they were very professional, and I'm satisfied with the product.

Everything with Stannah is great. Both my parents have mobility issues, and that was why I have this chair lift installed. It allows them to be able to leave the house.

I liked the people that came from Stannah. I liked everything they offered and the fact that it was all done by Stannah employees. They installed the curved stairlift. It looks and fits good. It's very high quality.

I like Stannah's presentation, and the guy that came here was very nice. The installer was great. When he was done, it was as if it were cleaner than before he came here. He explained everything. It was very good. I liked everything about Stannah.

Everybody at Stannah was fine. I had a little problem with the squeaky noise, and they came out and fixed it right away. The stairlift has been very good. It’s made it much easier for me to go up and down. I'm getting older, and it's getting to a point where it's hard to move sometimes. It's getting more difficult for me to walk up and down the stairs. So, that was what made me decide to put it in.

I did some research and I found Stannah online. Their guy came right out and gave me good estimate. They were very professional. I'm a contractor. So, I'm doing it for a customer, but it's all installed. The installers were very good. They came on a Saturday. They contacted me. I let them in the house, and I had to leave. They called me when they were done. They locked up before they left. Everything worked out really good. Give Stannah a call and let them come out and give you a price. It was worth the value that I received.

Our Stannah stairlift was installed a couple weeks ago. It's the best thing that could ever happen. I love it. I'm enjoying it. It's a lifesaver for me. I like the advertisements I see about Stannah on Facebook. They were good. They were attractive. They caught my attention. I had gotten five different estimates, and I went with Stannah. I'm happy that I made the right choice. The guy that came and installed the stairlift did it within an hour and a half. He was very mannerly, very polite, and explained everything in complete detail that only an idiot could get it wrong. He was excellent.

Purchasing a stairlift from Stannah was very convenient. They let me know what they were doing. I'm happy, so far. My experience was very good. I don't have any complaints about the stairlift so far. It fits right in there. I used it once, and my people that live with me used it, and there were no complaints. I'm satisfied. I can go down and up the stairs in my basement.