Stannah Stairlifts Reviews

Stannah then sent very well-qualified installer. He said he would be there between 8:30 and 10:00. He called at 8:30 and said he would be there at 9:00. He was there at 9:00. There was no fooling around. He got to work right away and worked nonstop. He spent a lot of time to make sure I understood everything that I needed to. Being 82, I needed time. I told him, “I want to know if you're going to finish soon because I want my brother to come down and listen.” He said, “Have him come down now.” He finished up then he spent a lot of time explaining the system to us. He was very informative and pleasant about it. He explained what would be involved in terms of money and what to do should I need follow up. He left a card to put on my refrigerator. Everything is working very well. The stairlift is quiet. It works at ease for me. It seems to be designed for absolute simplicity. It's very sturdy as well.

A nice lady came out and told me how much it was gonna cost and how long it would take. I got seven steps up to a landing to go out the front door and then seven stairs up. It's a split-level, so we had two different chairs installed. It was just under $12,000 for the two stairlifts. She said, “Anytime you want to cancel, if you find somebody you want that's cheaper, or you think is better, call them, we'll cancel it.” It did take a couple of weeks. They were pretty busy. The guy who installed the stairlift could have been nicer if he had tried. We bought him lunch in the local corner sandwich shop, and he was very, very nice. He had everything he needed, and he was all matter-of-fact, and he just did his job. He was very professional. When he was done, he explained everything to us before we got on it.

We had to call back Stannah because my wife had a drop foot, so the nerve hasn't grown back to make her foot go up. When she was spinning in a chair to get on and off, her foot was kind of dragging. We called them on a Friday to come and raise the seat up higher, so her foot wouldn’t drag, and they were there on Tuesday. A gentleman was here. He was another great guy. He said the company was great. He was here for about an hour, and he raised both seats. So my wife is very happy.

Everybody that I talked to said what a great company Stannah is to work for. There's no turnover. The installer said he's been with them for 12 years. He said, “The first week I was here, I got insurance the first day. I started off with two weeks’ vacation, which I could have took the first two weeks off.” Stannah was absolutely fantastic all the way around. I'd have them back here in a heartbeat. It was a great company to work with. They weren't hiding anything. They gave you a price up front. I'd recommend them to anybody, my family, my friends, or whoever needed a stairlift.

A gentleman came out. His name was John, and he was a very nice guy. I purchased the stairlift that day that he was here. He quoted us around $9,000 and if I did it that day, it was additional 500 off. I got a refurbished set and my big thing was if there was a warranty on it. He said there was a five-year warranty. I paid the down payment then they came and installed it. I wrote the rest of the check and I saved over 10,000 from not going with the first person. It was two young guys who did the installation and they did a beautiful job with the electrical cord.

We've been super happy with our Stannah stairlift. It's a blessing for us. It's very simple and we know what to do. I use the seat belt every time. It's made my life so much easier. On my husband's good days, he can walk with the walker a little bit, but it was perfect timing when we got the stairlift because now at least he can change rooms. We'll stay in the bedroom a little, then the living room upstairs, then the downstairs. He gets to move around.

The reason why I went with the new was, again, because of the warranty. It was stronger warranty than the refurbished warranty. I thought Jonathan was very professional and very easygoing. Stannah kind of sells itself. So, all he had to do was formally do the paperwork and not be rude. All he had to do was walk in with the paperwork because he was representing a wonderful company.

The installer, Carl, was fabulous. The gals called and gave me the heads-up the night before. Jonathan had already told me what the window of time would be that I needed to be available. The girls contacted me and I wasn't available. They left me a voicemail message, and I called back to let them know that I got it, just so they could let the installer know that I was on board. Carl called from the road. He was in traffic,and said he would be about 10 minutes away. He was as sweet as pie and explained the mechanics of the chair for me and left no mess behind. It was as if he wasn't here.

I've been using the stairlift ever since he installed it. I have had no trouble with it. My only complaint, and I told this to Carl, was I wish there was a way to torque it up and make it go faster. He said he's heard it before as well. I have some serious arthritis. This thing doesn't jolt. It's very smooth. It's seamless but it could go faster. Days pass before you get downstairs. It's too damn slow. Without hesitation, I would recommend Stannah.

One day out of the blue, Ryan said that they had a refurbished stairlift for me that they can put in. I told him a lot of people that I had gotten quotes from said that stairs would not fit. He said, “What I see here, you we have no problem to put it in.” When he said that, I said, “Okay. Let me take it then, so I can go upstairs.” I got a straight stairlift. It goes upstairs to the to the top step.

They got the stairlift in, but I couldn't sit on the chair. The chair was too small. I’m a big person and maybe if the chair was 28 inches wide, I'd be able to fit into it and be able to do it. I couldn't even fit in at all, and my feet didn't want to stay on the foot rest. As I put one on, the other one would fall off place. My experience was great until I went up and I couldn't fit. If I could have sit in the chair, I'd be using it right now up and down and I would be loving it. I want to go to my room and sleep on my big bed instead of a little twin bed.

I don't have problems with the make. The sales person was excellent. The installer was excellent, too. The one that took it out was also excellent. So, I can't give anything bad. The only thing is I did not fit the seat. Their customer service reps were very good in knowledge. They were very helpful. I was told it would take maybe a week or two before they can even come out to install. They were out that following Thursday when I called on a Monday. Then at some time, it took maybe 10 minutes to take it out.