Super Reviews

Isaac, however, was a breath of fresh air! Not only did he resolve my issue in a single phone call, but he did so with genuine enthusiasm, patience, and a willingness to go above and beyond. He even proactively offered additional assistance. For the first time in a while, I truly felt like I was speaking with someone who genuinely cared about helping rather than just getting through another customer service call. Thank you, Isaac, for restoring some of my faith in Super! Employees like you are the reason customers stay loyal, and quite frankly, the reason I’ll be sticking with Super despite my recent frustrations. I hope the company recognizes what an asset you are!

After the first year of buying the house, lo and behold everything that could have broken broke. Super went above and beyond I felt like, although it was just their basic membership and everything was repaired we never had to come out of pocket for anything other than our co-pays. Finally, a Home Warranty we felt like we could stand with, and one that did not bait and switch. I could not recommend Super more, if you are looking for Home Warranty coverage, I highly recommend them. They will never let you down, they always respond, and if anything is not to your liking or satisfaction with one of the servicers do not hesitate to let them know. They will make it right! Today I had to call Lynn and I spoke with Isaac, he was very polite, extremely helpful and very insightful. This is the type of experience you can expect with Super every time.

So the process apparently works like this: collect your money, send a technician, receive confirmation that the appliance is dead, refuse to discuss the claim, refuse a supervisor, and then make the homeowner take yet another day off work so a second technician can confirm the exact same thing. Seven claims. One repair. Three days off work for one dead refrigerator. If this is Super’s normal process, the company is incompetent. If it isn’t, someone should probably explain that to their employees. And if your realtor recommends or provides a Super Home Warranty, you may want to find a new realtor too. Either they did not adequately research the company they were recommending, or they really do not like you very much. Avoid Super Home Warranty.

Today, September 11, was the latest insult: Super scheduled another contractor to come to our home, and the contractor simply never showed up. When I called Super, they couldn't even provide a new appointment date or time—only a vague promise that someone might be available sometime next week. Meanwhile, we continue to pay for a service that has completely failed when we actually needed it. We paid $799 for our 2025–26 warranty and, incredibly, also paid $699 to renew it for 2026–27 before this claim was resolved. Seven weeks without hot water is unacceptable.

Four contractors and a no-show later, Super has demonstrated that its priority is collecting the warranty fee, not actually providing the service it promises. We have now filed complaints with the Maryland Attorney General and the Better Business Bureau. I would strongly advise anyone considering Super to think twice before trusting this company with something as basic as getting essential systems in their home repaired.

Again, we immediately contacted Super, who said they would find a new servicer. Half the day goes by and the original servicer is still assigned on our app, so we call again to follow up. They say their contract team needs 24-48 hours to find a new servicer (we live in a massive metropolitan area, literally 10 miles from their headquarters). So, we are expected to wait another 1-2 days, and then hope the new servicer has immediate availability. Otherwise, it will be over a week before someone is even out to look at it!

My wife and I are both nurses; we work in the hospital. Hot showers and hot water for washing our scrubs are not a luxury- they are necessary. Super seems intent on delaying this as much as possible, likely to increase our frustration and force us to pay for this ourselves. They do not seem interested in helping honest, hard working people or providing the services that we PAID for. I strongly recommend you do not give your business to Super; we highly regret giving them ours.

I filed my claim more than a month ago. It took nearly two weeks just to receive a service appointment. The day before the scheduled visit, Super Home Warranty sent both an email and a text message confirming that a technician would arrive the next day between 8:00 a.m. and 5:00 p.m. We stayed home all day, and no one ever showed up.

When I called Super Home Warranty, I was told the contractor had supposedly tried to contact us when the appointment was initially created and, because they couldn’t reach us, the appointment was never confirmed. However, no one ever informed us that we needed to confirm anything with the contractor. In fact, Super Home Warranty sent us both an appointment confirmation and a reminder the day before the visit, leading us to believe everything was scheduled properly. Rather than taking responsibility for the confusion, they continued to repeat that the contractor had tried to contact us.

After finally getting a technician to diagnose the issue, I spent another two weeks acting as the middleman between Super Home Warranty and the HVAC company. One company claimed they were waiting for approval from the warranty company, while the warranty company insisted they were waiting on an estimate from the contractor. I made multiple phone calls to both companies trying to determine who actually had the next step. As the customer, I should never have had to coordinate communication between two companies that are supposed to be working together.

Nearly six weeks after filing my claim, I received a phone call just before the close of business informing me that the repair was not covered under my plan. Even more frustrating, the online claim portal provides only a generic message stating that the service request is not covered. It does not explain what diagnosis was submitted, what specific repair was denied, or what provision of my warranty excludes the repair.

The technician left me with a written diagnosis, but Super Home Warranty has never provided enough information for me to compare that diagnosis against my policy to understand why the claim was denied. Simply saying, “This issue isn’t covered by your current plan,” is not an adequate explanation for a claim that took six weeks to process.

At this point, my biggest frustration isn’t even the denial itself—it’s the lack of communication, transparency, accountability, and customer service throughout the entire process. I have paid monthly premiums, a $100 service fee, and invested countless hours making phone calls, only to be left with more questions than answers. A home warranty should simplify the repair process. Instead, this experience created far more stress than if I had simply hired a local HVAC company myself.

Since then, I have experienced significant delays, poor communication, and a denial of coverage despite the circumstances and timing of the failure. The assigned contractor, Lindsay Heating and Cooling LLC, failed to arrive during the scheduled service window , Wednesday, May 20 between 8am- 12 pm, and ultimately did not arrive until approximately 8:15 PM after I spent the entire day waiting under unsafe heat conditions. After briefly accessing the rooftop condenser area, the technician advised that the system could not be serviced that same evening, leaving me without any meaningful resolution.

Super has since denied coverage, citing that the unit was completely low on refrigerant and likely contains a significant leak within the sealed system. However, the HVAC system is a 2019 R-410A system, and the home inspection report did not identify, disclose, or reference any refrigerant leak, sealed-system issue, or indication that the HVAC system was not functioning properly at the time of inspection.

Additionally, Super’s own Buyer Coverage language states that unknown pre-existing defects may be covered if: the defect was unknown, not caused by the current homeowner, and would not have been detectable during a standard home inspection or simple mechanical test. At no point prior to occupancy was I aware of any refrigerant leak or sealed-system defect. Given the immediate timing following closing and occupancy, along with the contractor’s determination that the system was completely low on refrigerant and likely leaking over time, I believe this matter warrants further review and escalation. This is my first home. I am extremely disappointed in both the customer service handling and denial determination, given the timing immediately following closing and occupancy.

I reported the situation to Super and requested they send a technician from another company out. The new technician informed me there was something bent inside the dryer that he straightened out. That got rid of the thumping noise but the technician said the noise would probably come back in a few days – which it did. I then contacted Super again and they sent the same technician out who stated the problem was now unrepairable and that the dryer needed to be replaced. Super refused to replace the dryer and after escalating to the problem to a manager, informed me there was some stipulation in the service contract that stated the noise problem was not covered under their plan. So now I’m stuck with a dryer that makes noise that happened after a Super technician repaired the dryer and I will have to replace the dryer at my expense.

I immediately cancelled my service agreement with Super Home Warranty as this type of response is unacceptable. The company refused to take responsibility for a problem caused by their technician and now I end up having to pay for their technician’s mistake in creating a new noise problem after the initial repair? Unbelievable! My recommendation is to steer clear from using Super Home Warranty as your home warranty company! It will end up being a waste of your time and money and you will be dealing with customer service folks that are not willing to accommodate you has a customer.

Super told me in writing the failure is not due to pest damage — then denied my claim for pest damage. I have the email. We completed a professional pest inspection before closing and paid $299 for a seal-up after closing. And as a Buyer's Coverage holder, my contract explicitly covers unknown pre-existing conditions not detectable at closing. Super's own denial email confirms the dishwasher was working at closing.

Super's technician also damaged our hardwood floors during the visit. I submitted a repair estimate of $723.67. No response. On March 25, I sent a formal written demand CC'd to the Montgomery County Office of Consumer Protection and the Maryland Insurance Administration. The county responded within 24 hours. As of April 15 — 14 business days later — Super has not responded at all. I am now pursuing AAA arbitration, small claims court for the floor damage, and formal regulatory complaints. Their own email proves the denial is invalid. They just don't care.

Meanwhile 4/5 more days gone by. Told me he emailed it. I checked. Nothing. Said he’ll try again. I said whoa do it while I have you. No go. Gave him different email. That went thru. How he Thought it went thru is mystery. I also asked about install. Told me HD WOLUD handle that. Went to HD & ordered. Asked about install. Said only outsourced contractors. How would I pay for that. She didn’t know. Micro delivered and installers called. One came out where my mom paid $125 out of pocket. Been 3 wks w/o one. After I called Super hm to rectify. CSR said nothing can be done. Had to wait for Patrick to call me but never happened. 4 days go by. Got message from stating to send invoice copy. And an email would be texted to me. I checked everywhere. Emailed him. Texted him. So I emailed to Patrick email. No answer.

Furnace maintenance? No one showed up for over a month. Dishwasher repair? The vendor canceled twice, claiming their truck broke down. When they finally arrived, they blamed me for the issue and left without fixing anything. Microwave repair was even worse. The company missed the appointment and asked for pictures instead. I sent photos and a video, but Super offered only $280 toward replacing a JennAir unit worth about $1,250.

When I raised concerns, they canceled my account and refunded $181—even though my plan renewed in September for $1,079 and was canceled in December. Calling for clarification was a nightmare: I was transferred through multiple departments, and the call dropped while waiting for the fourth person. Bottom line: Poor service, lack of accountability, and inadequate compensation. I would not recommend this company.

Most recently, my 90-year-old mother has been left without a working toilet for more than two weeks. Super keeps promising that the issue is being escalated and will be resolved, but nothing has happened. Their technicians come out, leave without fixing anything, and insist a bid must be approved before any work can begin, even when it's an urgent, basic need. I will not be renewing my annual service. This company has gone from reliable to the absolute worst.

Original Review: Super Home Warranty Company will do everything to deny claims. As you can see here in reviews, most of their responses are lip service with ZERO resolution. Their third-party contractors will, when arriving to access your issue, spend very little time accessing your issue. Super representatives will look for any wormhole pertaining to their contracts to deny irregularities. My recent request for service resulted in a technician arriving to spend 4 minutes and 32 seconds diagnosing the issue. The pool filter housing cracked causing water to be pumped out of my pool. This filter housing in Arizona is covered but the heat can take its toll. This claim definitely falls in the guidelines of normal wear and tear. The technician diagnosed in the under five minutes, my system had high pressure. Impossible!! How could you without being able to power the system. (I replaced the new filter lid out of pocket, and system does not have high pressure and works perfectly).

More than once I have repaired a denied claim with the repair/parts that fell within the coverage guidelines. Not once did the technician ask me any information or service done on a routine basis. Yet, informed Super of their misdiagnosis!! Denied!! I’ve asked to escalate this to a customer retention representative with more lip service. Additionally, my neighbor have canceled their contract with Super due to denied claims, poor customer service and mediocre technical support to repair issues. Super Home Warranty will lose my business along with others who figure out they are like ALL third-party warranty companies. I’m sure on the Monday morning department head calls the discussion includes money saved in claim denials!! As one of the most expensive home warranty companies, save your money and put what you're paying into a savings account for future maintenance item repairs.

Project timelines are absurdly slow. Days turn into weeks with no clear next steps or urgency, even for urgent repairs. Accountability is lacking. No one takes ownership of the issue. I’ve been bounced around, put on hold, and given conflicting information. It feels like their strategy is to delay, frustrate, and wear you down until you give up. I expected professionalism and at least a functional service flow—this was far from that. If you value your time, money, or peace of mind, I highly recommend looking elsewhere.

1. For nearly every claim, SUPER appears to make every effort to find a clause to deny it. Over the past three years since 2022, there have been at least four instances where SUPER initially attempted not to provide any coverage. In two of these cases, coverage was eventually granted—but only after extensive back-and-forth. In the other two cases, I had to pay out of pocket for the repairs. They will change the reason for denial as soon as you contradict them with evidence, which I found unethical.

2. SUPER follows a multi-day process that involves first sending a technician, then reviewing the claim, followed by an attempt to deny it, and only then resolving the issue if the denial does not stand. For most repairs, this process takes at least five days from the time of reporting—and sometimes more than two weeks—due to various delays. For essential repairs, this kind of waiting period is not just inconvenient; it's often unacceptable. While delays in receiving ordered parts are understandable, in most cases the time is lost in lengthy reviews and denial attempts.

I will make these reviews public and I hope SUPER will have more ethical and transparent practice going forward. I would not have given them a single star. Please do not use them.

I paid for Unlimited Coverage, yet every step was denied or delayed. On April 3, they denied my claim due to a so-called “known defect”—even though the damage was caused by THEIR technician. By April 7, with temperatures rising, I had to pay $7,000 to replace the unit myself. Not once did Super offer a real solution. To make it worse, they couldn’t even keep the claims straight—telling me sometimes it was the upstairs unit, other times downstairs, and even suggested BOTH units had issues (false). It was always the upstairs unit, and I made that clear from the start.

Their customer service is completely disorganized and unaccountable. I’ve sent four emails over three weeks, and received no real action or support. This company is a scam hiding behind a shiny website and fancy words like "unlimited". I’ve reviewed dozens of similar horror stories on BBB and now see a clear pattern of incompetence and denial. Homeowners, BEWARE. I will never use, refer, or trust Super again. They failed me, and they will fail you too.