First American Reviews

Horrible experience with First American. I had a lien on a property and when that property sold First American paid someone else! I am out of state and had to hire an attorney to pursue this. Despite filing a claim and providing all documentation, including recorded court documents, First American would do nothing. It was a slam dunk case, but only after a threat from my attorney did they pay. Honestly, America is full of such greedy and dishonest people that worship the almighty dollar and can't just do what is right.

This is your typical scam Home warranty company. I bought a house in July, made a claim in September for a water leak. I was without water for 8 days while waiting for the plumber First American HW sent. He was here 5 minutes then assumed the leak was in yard because he didn't see it by the toilets. Then reported it was in the yard to First American Home Warranty so they denied the claim.

My husband had paid into First American Life Insurance Company for 30 years. It was a small amount ea month. In Oct they contacted him to say that his policy was changing & he would need to pay a minimum of 150/mo to keep his policy. He stated he could not & would not as he is currently facing medical bills. First American informed him they would have to cancel his policy. He said “ok, refund me what I have paid in to a now defunct policy”. They said they could not do that. What he paid in was @ 1200-1400 over the years. They now have pocketed that & ended his policy.

First American Title company did not send the back taxes owed at the time of the closing. Because of that the property went into delinquent with San Diego county. I called them and they acknowledged and referred me to the First American Title Insurance Company (Reference No.: **). I have been trying to reach them regarding the cases and they never pick up or reply to the voicemails I leave them, it has been almost 3 months, and looks like the only avenue left is legal.

This review is specifically for Courtney **. I have been working with Courtney for the entire time I've been in real estate, 10 years. She is always on top of the transaction. She is so cheerful and polite to my clients I bring into the office. When I request something outside of the transaction, she gets it done as soon as she possibly can. I absolutely love working with Courtney!

I wish there was negative stars for reviews. Since the last two years, it has deteriorated to NO STANDARDS to say the least. Integrity is out of their dictionary, delivering on their commitments is a forgotten story for them. If you want to have a unpleasant experience, inspite of you being genuine with your requests, please choose them for hiking your BP, sugar levels to their rigid ways of NOT hearing their logical customers and being this rigid wall behind the words of apology and sorry. Not a fair service company.

This company, First American Title, is completely incompetent and acted far outside its legal authority. We are the holder of a valid, publicly recorded judgment lien against a property that was recently sold. We provided a certified payoff statement at their request along with a lien release. Instead of paying at closing as they were obligated to, this title company unilaterally decided the lien was invalid and closed the deal without paying and failed to notify us that the payment would not made. We submitted a formal demand for payment letter for the amount of the judgment lien that was clearly recorded against the property being sold.

First American Title Company and their former CEO foreclosed on my property. They filed a Notice of Default attesting to discuss foreclosure options with my husband who had been deceased for three years. They kept rescheduling the date for their client, an attorney, to collect excessive fees. At auction, there were not bids; however they recorded a Trustee's Deed of Sale saying the attorney bid although they were not there.

FYI: The people who work at FIRST AM in Eugene, OR (Sondra, Diane, etc.) have all been highly responsive, plus incredibly smart and helpful. Each and every one of them have always performed at the very highest level of professionalism. HOWEVER: Don't waste your time calling the PHOENIX customer service office at 866-512-1327 if you want to pay their invoice. We made MORE THAN FIFTEEN (15) calls, but even though their recording stated we were always 1st in line, the total 'on-hold' time was HOURS. When we finally did get through, they gave us promises that never materialized, they sent us in circles, and simply wasted our time.

I paid $1000 on Ernest money on 9/10/25, It cleared the bank 9/11/25. The deal fell thru because the seller lied on the discloser and was discovered after an inspection, The seller signed off on Ernest money release on 9/18/25. I was promised a check by Amanda on Friday 9/19/25. Instead Lisa made a excuse saying the finance department needed, 10 days for the check to clear but it already has been 10 days and promised the money on Wednesday 9/24/25. I will never do business with them again. I don't trust them. I will call the St Joe police department if I don't get my money.