M/I Homes Reviews
Columbus, Ohio
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About M/I Homes
M/I Homes creates residential communities featuring single-family homes and townhomes. Established in 1976, the company offers a variety of floor plans and design options across 16 states.
- High-quality construction materials
- Good attention to detail in builds
- Poor communication from management
- Delayed repairs and service response
M/I Homes Reviews
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- 4,887,913 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed April 9, 2026
We were looking at locations that made sense for us, and M/I Homes had an on-site model home. We talked to George, the consultant, and we were pleased. As we were walking through, there were custom options and he helped put prices on each of those options. It allowed us to customize an otherwise tract home. The impressive part was that George knew about the homes and wasn’t just a sales guy. He would ask questions and he could give us an answer that was informed and accurate. It was very helpful as we were trying to decide which kitchen we wanted or if we wanna finish the basement. You need to have someone who's informed, and he was, which was good.
M/I Homes had revolving hours, and there were three consultants at the office. And the only thing that was negative was that there were a couple of times we went and it was not his day to be there. We’re from out of town and living in Virginia at the time. Because of the way they work, we wouldn’t talk to the other consultants. I understand why M/I Homes does it that way, but on the consumer’s side, their commission structure doesn't matter. So, it would have been nice to be able to talk to the other consultants since we were there. The other issue is they wouldn’t know what we had going on with George, so we might get them flat-footed anyway.
We are impressed. We’ve built five homes in the past and this is the best. M/I Homes had a guy named Gary, and he was our main contact. During the walkthroughs, even though we didn’t do a lot, he would explain what was going on and describe the build process. He had it all on a computer, so we could see the Gantt chart for the house. He also had good tips, like taking pictures or videos of the walls before they close them in, so we could see where the piping and electrical were. That was a good idea. About a week before closing, we had a question about the patio and the concrete. He called us while working with George and asked what we wanted to do. We told him to extend it all the way out to the edge of the house and have the estimate sent over so we could sign the change forms. He kept everything together, and by the time we did the final walkthrough, we knew what we were going to get.
Their customer service always got back to us and we love the Design Center. It was great to work with them, so I didn’t want to leave them out. The Design Center was good. There was an online tool where we were able to go in and add these additions we wanted to do. And you could visualize them with floor plans. That was great.
We like our new home, and our family has plenty of room. We were happy that we finished the basement because the kids can play down there. The house is close to my wife’s work. I work from home and have a good office. So, we're happy that we purchased here, where we did, and with the build that we have. The price was fair and competitive. I'd always like to pay less but you get what you pay for in quality. I would recommend M/I Homes. Other military families are looking for placement in Beavercreek. I told them to look at this area with this builder. It was a straightforward process with M/I Homes, and we are very satisfied.
Thank you so much for taking the time to share such a detailed review, Dale! We truly appreciate you choosing M/I Homes.
We’re glad to hear how helpful George was during your early visits and how his knowledge made the homebuying process clearer as you compared options. We appreciate your feedback regarding office availability as well, and we understand how important flexibility can be—especially when traveling from out of town. Your insight is valuable and helps us continue improving the experience for future homeowners.
Congratulations on your new home, and thank you again for trusting us with such an important investment.
Reviewed May 4, 2026
M/I Homes had a great interest option for a new build, which meant I could have gotten a nicer house for less overall with payments, with interest, and the quality of their home. The home-buying process was seamless, and working with their person through my person, they answered all my questions, they walked me through everything, and made it a seamless thing to do. The quality of my build is great. I haven't had any external problems. I like our new home community, too. I think all the houses represent the neighborhood. What I like about it is that you're not on top of each other. There's actual space in between the homes.
The only thing is they don't have any amenities. One thing that I wish they would have done is a community pool. Other than that, what I really like about M/I Homes is there's not a day that I haven't called them with something that they haven't responded within 24 hours, and dispatched someone to look at it. To me, the customer service is what sells it.
Thank you for the positive review of M/I Homes! We're thrilled you found the home-buying process seamless and are happy with your new build. It's wonderful to hear that our interest option and customer service stood out. We appreciate your feedback and note your suggestion about adding amenities. Your satisfaction reinforces our commitment to high-quality and community coherence, and we’re always here should you have any further questions or needs as you settle into your neighborhood.
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Reviewed April 14, 2026
We were interested in M/I Homes since we already had friends in the neighborhood, and I chose a new build because of the financing rate at the time we were looking to move. We came randomly one day to take a look, went into the model home, and worked with Jeff. We toured five homes that day then left and came back about a week later to see one of them again before making a decision. From there, I decided to move forward with one of the homes we saw that first day. Jeff was awesome the whole time. It was a good situation price-wise as it was the last house in the neighborhood by the builder, so they were trying to get it out of it.
We’ve been in the house for only a few months and as the house is settling and from winter into spring, we can tell where some of the craftsmanship falls short. But overall, it's been a good home and experience. There's a pool across the street in the older neighborhood and although there is dog park, there are plenty of children's parks.
Hi Brittnee, it's great to hear that Jeff was so helpful and that you found a good situation to join your friends in the neighborhood. We appreciate the feedback regarding the craftsmanship as your home settles through the seasons, and we're glad you're enjoying the local parks. Thank you for choosing to build with us!
Reviewed March 19, 2026
I relocated from another state to Indy, and previously, I’ve had two new builds, which is what I prefer. So this is my third new build and because there's one right across the street, I went with M/I Homes. When I came in town last year, I went in to their office and at the time, I didn't know anything about them. Also, my realtor was taking me to the competitor, D.R. Horton. Their homes were nice and some of their finishes were better than M/I. But when I got back, I did a video conference with Mary, M/I's representative. She was so nice and I felt better going with M/I than with DR, even though they said they're number one builders, because of Mary. She has a good personality and she did a phenomenal job.
Everything went smoothly with M/I. The home consultant person picked out a floor plan and I told tell her which house I wanted. She was really on top of her job and I was really pleased with her. She kept me in tune every week and updated me every day. She went beyond. I am also satisfied with the home that I got. The countertops are Formica, so I decided to get aluminum because that is something that I’m not used to. All in all, I would tell my friends to keep M/I Homes in mind and I would recommend this place over the other builders.
Lucion - thank you for sharing your detailed home building/buying experience with M/I Homes. We're thrilled to learn about your relocation journey and appreciate your decision to choose us for your new home. It’s wonderful to hear that Mary’s assistance and the professionalism of our team made you feel confident in your choice. We're always here to assist should you need anything further!
Reviewed March 10, 2026
I'm happy with M/I Homes' end product and very happy with the customer service and transparency throughout the whole process. I had a great experience and I recommend them. The area seemed like a perfect situation. It is an older community, but with some new homes. It was too hard to pass it up. We were looking at other builders like Neil and the timing with M/I seemed perfect. They were down to their last few homes, and the real estate agent told us very good things about M/I. I trusted him, and it all worked out great.
M/I's rep, Damien, was great, very positive, very knowledgeable and supportive through the whole process. In fact, I've been in touch with him a few times since about a variety of things, and the whole experience has been very positive, including the website and being able to look at photos of the home being built. The customer service seems a little better than I expected.
Also, I have no complaints on the quality of the build. Shortly after closing, there was a hurricane, and it handled everything just fine, and the shutters and everything that came with the home worked out great. I didn't have many options. There were only three homes available. Apparently, there was another builder, and then they didn't finish the build. They sold some of their lots to M/I. So it was the perfect one for me because of the lot premium as well. It was a really nice lot. It was hard to pass that up. I have no neighbor behind me.
I had another guy who was in charge of touch-ups. There was a little blemish in the carpet in one of the bedrooms, and I was willing to just take a monetary discount if they didn't replace the carpet because I think the bed might have hit the blemish. However, they came in really fast, ripped it out, and redid it. I was not in Florida at the time. My real estate agent was helping me with some things. They took care of things without complaints, and they were very responsive. I could always get a hold of the people I needed to. The customer service was great.
Hi Brian, thank you for taking the time to share your wonderful experience with M/I Homes! We're thrilled you found both your new home and community to be a perfect match. It's great to know our customer service exceeded your expectations, and we'll pass your compliments on to Damien and the rest of our team who supported you throughout the process. We're especially happy to hear that you stayed safe and that your home withstood the recent hurricane. Wishing you all the best!
Reviewed March 4, 2026
M/I Homes has been great. I liked being the first one in a house so I bought a new build from them. Everything was very great and very organized. They were very positive and helpful. The sales guy messaged me on February 27th, then I went and saw the property. After that, I was in there by March 27th. So their process was very quick. The price I paid was also really good.
Our home has a pool area and a mailbox area. It’s gated and I really like the quality. So far, everything is built very nicely. There are a few imperfections, but not to where it's bad. It’s kind of one of those things like, “Oh, somebody was probably moving too fast.” But it's still a very good quality home. I had an outside inspector come look at it and everything was great on it. I would tell my friends that they should look into going with M/I Homes. I trust them as a builder. With the things that have been wrong or that have happened just as having a home, I reached out to M/I, and everyone had been quick in getting everything resolved.
AJ, thank you for taking the time to share your experience with M/I Homes. We’re so glad to hear that the process was smooth, well organized, and moved quickly from your first visit to move‑in. It’s great to know you’re happy with the quality of your home and the community amenities, and we truly appreciate your thoughtful perspective. Wishing you many happy years in your new home!
Reviewed May 19, 2026
My experience is a great one. The only issue I have is the painting. It's a new building, and sometimes the painting might not be what we expected, but apart from that, the quality is good. I will recommend M/I Homes to anybody. Up to date, I can still say it’s one of the purchases that I made that I never regret.
Thank you for sharing your positive experience with M/I Homes! We're delighted to hear you value the home's quality. We appreciate your feedback on the painting and will strive to improve that aspect. Your recommendation means a lot to us. We're pleased you’re thrilled with your purchase and grateful to be a part of creating a rewarding home ownership experience for you.
Reviewed May 17, 2026
TERRIBLE customer service. Stephanie ** needs a new occupation immediately. She should not be in customer service. She is rude and has no class.
Reviewed May 17, 2026
We chose M/I at a higher price point because of marketing as having much better quality than other builders, exceeding code for certain things, etc. It is a beautiful home and there was good communication with the construction manager. But everything is thin and lightweight (doors, sheet rock, etc). Insulation was marketed with heavy core foam in the block (they really play that up) and show in their model 16" insulation in the attic. M/I denied our request to view the core foam installation (from afar), and I have no confidence they actually did it with the marketed materials. M/I denied our request for a independent pre-closing inspection (our request arrived to them a few hours over the deadline, so be aware there is no grace period). The builder said they would be happy to give me drone photos of the roof in lieu of the inspection, but continued to delay until I told them I would not agree to close until that promise was fulfilled.
At the 11-month independent inspection, several warrantied issues came up, but the M/I rep was rude, combative, and dismissive. For example, the marketed 16" of attic insulation was discovered to be between 6-12". It was suggested that we crawled up there to pat it down, or that the independent inspector was only finding or creating things to make it appear they were worth my money. One of two A/C vents had construction dust and needed cleaned, but they blamed it on me not changing the filter (not true), even after I explained that on a pre-drywall walk-through I had personally seen the builder discover a missing filter. Roof shingles were broken and cracked. M/I agreed to correct some of these things but only after stress and spending time preparing photos and videos to prove things. The landscaping has been a consistent problem, consistently un-level, and with dead patches on closing day. They blamed it our watering (not true).
We continue finding items 4 inches underneath the sod — plastic Coke bottles, large pavers, beer bottles, etc. They just threw the sod on top of their trash. Know these things before you buy. Ask the builder if you can personally walk (even clean) the site before they grade and sod your lawn. Ask if you will be able to observe specific things important to you, BEFORE you sign. Notify them on Day 1 that you will definitely want a pre-closing independent inspection, despite how nice they are or how competent they appear or how much they convince you the county will be inspecting everything to make sure code is met. Your builder will likely seem amazing, but he is not supervising regularly enough, and the workers on site are notorious for cutting corners.
Reviewed May 14, 2026
Thanks M/I for the shoddy workmanship and the use of incorrect and inferior (cheap) building materials that is forcing us to replace our balconies after only 15 years at nearly $30,000 a piece.
Hi Brett, we’re sorry to hear about your experience and understand how frustrating this situation must be. Our team would like the opportunity to look into this further for you.
Please submit a warranty request through our support page so we can review the details and assist you directly: https://www.mihomes.com/support/warranty
We appreciate you bringing this to our attention and look forward to helping.
Reviewed May 9, 2026
Recently Contracted for a new house with M/I Homes Valley Brooke Community in Mesquite Texas. Sales Counselor Laura ** did a great job of providing service in the selection process. She is very professional highly organized and dedicated to customer Service. My client is happy with the great and reputable MI Homes experience. I highly recommend MI Homes for your next Home Purchase.
Hi Abey, thank you for the wonderful recommendation. We are glad to hear that Laura provided such professional and highly organized service for you and your client during the selection process. It is great to know your client had such a positive experience, and we appreciate you recommending us for their next home purchase!
M/I Homes Company Information
- Company Name:
- M/I Homes
- Website:
- www.mihomes.com