Aetna Health Insurance Reviews

Denied my surgery and told my doctor I would have to do 6 weeks of physical therapy before the approved it. 3 weeks into physical therapy they deny my physical therapy. Worst experience I have ever had with an insurance company. I'm guessing the CEO needs another 100 million to line his pockets and screw over members. P.S. I work for the state of pa.

I’ve now had multiple frustrating experiences with Meritain Health customer service, not just one isolated incident. Resolving issues over the phone has been extremely difficult due to a combination of poor call quality, communication barriers, and inconsistent information from representatives. This most recent issue resulted in delayed claim processing and a massive medical bill with a near-immediate payment deadline from my provider. Trying to sort out urgent insurance problems is stressful enough without struggling just to clearly communicate with customer service. Health insurance companies should ensure their support systems are accessible, understandable, and capable of handling time-sensitive billing issues effectively.

Have had Aetna for several years and never really had a problem until now. Recently moved states, did all the things I needed to move my coverage from the old state to the new. 1 1/2 months ago. First they put my husband on the wrong plan and didn't even bother to change mine. I called and spoke to a agent at Aetna and got a plan signed up for to start the first of this (May) month. Only problem is they evidently can't be bothered to input it so I can use it, now I have nothing, no way to see a doctor, no access to prescriptions, I am diabetic and in need right now of critical supplies I can't get. The also promise an extra benefit that gives a card to use to help pay for gas, grocery, utilities, otc meds. Husband got the benefit but no way to use it because they won't send the card.

Scam/Fraud - avoid Aetna. They take your money but do not provide service in exchange. Aetna blocks/delays prescription refills which leaves me without medicine every 30 days. Aetna blocks/denies 90 day fills. I'm forced to ration medication due to their refusal to provide the service that my employer and I paid them for. We held up our end of the bargain, where are you Aetna? Aetna is a scam that promises you a service, takes your money, then refuses to uphold their side of the deal. Scam.

Do Not use this company! This is the worse insurance company I have ever seen. They will deny coverage for needed procedures and you and your doctors can appeal but they still will deny. I am basically bedridden with a spinal injury that requires a set injections just to get the swelling to go down. This is something I’ve been doing for 15 years never had a denial.

Ive been with Aetna Medicare Advantage for 6ish years. Had them for my stroke, sepsis hospitalization, neck and foot surgery and then cancer treatments. Never once had a problem. I read today that Aetna is now utilizing Ai nd computers to consider requests for treatments and procedures. Gone now is the personalized service it had. UHC had to go before congress for the same thing Aetna is doing. Hopefully there is another option. Supplement insurance may be better now. Sadly Aetna is going down the Ai rabbit hole.

Any review that isn't 1 star is a bot or an employee. They deny everything. Generic Medication that I've been on for 10 years denied. Daughter to urgent care denied. Why am I paying 15k a year for health insurance that doesn't cover anything.

They never reimburse for any claims. Horrible company.

Aetna multiplied my premium 12x in 2 years and would not listen to my concerns. All phone calls are shunted to the Philippines and although the associates mean well, they are given no tools and are there only to shuffle members around. I paid my April 1 bill on time and in the exact amount, and Aetna CANCELLED my insurance, saying that they had sent a letter stating that the premium should be paid by 31 March - One day earlier. I received no such letter from Aetna. I have spent hours and hours on the phone with no resolution, even though I paid the bill on time and in the correct amount.

I was scheduled for a simple procedure, microdiscectomy, for a herniated disc that has been impinging my left sciatic nerves for over 5 months. Aetna denied my surgery the day before it was scheduled to take place. I have MRIs to prove the problem and have tried three different physical therapy groups over the course of 5 months, done the exercises diligently at home, tried a chiropractor and had three steroidal epidurals with no relief or results. Aetna has delayed my care and has caused me to be forced to live in further pain. Their customer service is useless and has no ability to help their members. We previously had United Healthcare for 8 years and never had an issue with any necessary procedures. I highly recommend United Healthcare and STRONGLY ADVISE AVOIDING AETNA. You will not get the care you need. My surgeon's office said this always happens with Aetna, they currently had received 5 denials from Aetna that same morning!