AT&T Internet Reviews

My WiFi service has been cut off or disrupted more than 10 times in the past 45 days. Every time someone comes out, we are told they cannot fix the issue and will have to send someone else out. We had a discount of $2.00 for multiple days without service as their way of making it up to us. And once again, we have no WiFi and are having to wait on someone else from their tech team to come fix the same problem that keeps happening!!

Bad install experience and poor communication. I signed up for AT&T Fiber because I was offered a good price, faster speeds, and what was presented as a smooth install. Unfortunately, the experience has been very frustrating. I blocked out a four-hour install window, only for the technician to tell me there was an underground fiber issue that prevented the install. A few days later, a crew dug in front of my driveway and patched it poorly. After that, I received no update for about two weeks.

Agree, worst out there because they actually steal your money and lie. They are supposed to be a large company?? How is this possible in the US??? We have a small business and use their internet Air for credit card transactions using Square. We had so many outages and lost so many transactions due to their poor internet service. After about 4 months, we decided to pay for the $180 plus termination fee because we were supposed to be signed up for a 2-year contract (I didn't know this). Willing to pay because their service was NOT worth it (was paying $70 per month).

AT&T is the WORST!!! I own and operate a radio station in Clarksdale, MS. We rely on internet daily for programs, traffic logs, music logs, network shows, network commercials, network radio shows, network national news, local news, and local weather. Today, June 23, 2026, we have been without internet or business phone service for, as of now, over (15) hours. AT&T support is absutely worthless as there is no way to actually speak to a real person. I have tried numerous times today to get some kind of update online, but after trying more than (2) times, AT&T online support shuts down when using their emailed access code.

Lag..lag..lag.. Need not say anymore. I wish I would have stayed with spectra. Yes, it costs more, but it was worth it.

The customer service is the worst ever been. Told things that never came true. Been hung up on at least four times. They are rude and have no patience. Had two appointments and no one ever showed up. I'm very unhappy with AT&T and do not recommend their internet service.

I have the worst experience with AT&T always out. What’s so funny is they shows their commercial fast speed Internet and it keeps dialing up during it, don’t think their management even cares anymore. Will be changing,.

Will steal your account information along with make unauthorized changes to your account and not take accountability. Will lie to get you signed up. Sad part we have only been customers 6-8 months. When you do complaint with BBB they call and still don’t do anything stating they can only take action if the representative makes a fraudulent charge and I see fraudulent charges on my account.

I was sold a screen protector in the Lubbock corporate store by a salesman named Sheldon. He told me it had a lifetime warranty just stop by anytime and they would replace it for free. A year later I stopped by to get the screen protector replaced and he told me that corporate decided in October to stop honoring the warranty. As soon as my contract with AT&T is finished I will never use them again.

This whole ordeal start w/ AT&T girls going door to door on a Saturday. We thought about what all conflicting things they said and decided to go up to a AT&T store at the Green’s in Beavercreek, Oh. Wow here it is and not one thing they have sold us works as told. After even telling us they couldn’t use our 5-6 month old iPhones that we had to purchase their new, we went back to store and tried to deal with Heather and store manager Sam but could not get any results. Thank God we never canceled our Spectrum and are back with new carrier on cells which Spectrum would give a great deal on. So beware people!