Godaddy.com Reviews

Last week I was doing a simple rebill, the card was declined. So I went on the chat while I updated the card just to make sure. The rep offered to change my accounts and get a better price for 2 years, saving a few hundred over that time. Sure thing, great. However, that was not completed on their end apparently. So today, 5 days later I call and the rep supposedly figured out the problem and sayd "i'll delete the unused account and resolve the 2 year deal we offered." Ok great. BUT, they DELETED THE ACCOUNT ENTIRELY.

I had to call back 10 minutes later because the email account had inexplicably disappeared from the management list. The next rep said oh yea, they deleted the account. This rep-reinstated it. Yet now we were over the 50gb limit?? We had a bigger plan previously and the email has 69gb of used storage. WTF???? So call back and then they tell me I need to turn on the archive again because they fucked something up but I have to pay $540???

Each rep I talk to is like "oh yea I'll fix that". To only try to upsell some bs service I was already using. This was a simple auto-renewal card change, and it has turned into a 7 day nightmare, numerous calls, numerous "I don't know just pay it". LEAVE GODADDY immediately. Use a legitimate service. They are nothing more than 2 timing scammers

The draft included claims and functionality that had never been discussed with me and contained multiple inaccuracies, all reflecting the lack of meaningful discovery. It felt more like information had been dropped into a template than a professionally designed website, and it was not something I would have put online. I gave GoDaddy multiple opportunities to correct the problem and worked with several representatives. When I declined to start over yet again, GoDaddy characterized that as my “choosing not to proceed.” GoDaddy ultimately offered to refund only $337.49 of the $1,363.73 I paid. The core issue is simple: I paid for professional website guidance, but was expected to research and direct the very design, structure, and functionality I had hired GoDaddy to help determine.

I tried to contact their representatives and get my refund for the product I never wanted, for the product that was so terrible that I could not make anything work, for the product that I was sure was only a trial and not a whole year commitment!. After 3 hours and 3 representatives, I had nothing resolved for me. I went online and tried to read a help guide on how the cancellation works. It says on their platform that I have to delete the product and then contact support for a refund. And I have deleted the product. After another hour on the phone with their rep, they told me that they could not issue a refund. So, now I don't have a product because their platform told me to delete it, and I will not have my money back. I ended up with no product and no money. GoDaddy has totally scammed me!

After escalating to the Office of the CEO, I received another explanation of the refund policy and a cancellation help link on October 22, rather than clear confirmation that my earlier cancellation request had been completed. I then had to navigate the cancellation process myself, including additional feedback requests.

The $117.05 charge started this dispute, but GoDaddy’s handling of it is why I am leaving. Customers should receive clear cancellation confirmation without repeated requests and escalation. I am canceling my domain renewal as a direct result of this experience and will never use or recommend GoDaddy again. I have submitted complaints to consumer protection authorities, and my refund remains unresolved.

I have voiced that this is unprofessional and should be reimbursed, though (even in the face of having the personal fight) I have been told that even though I have requested and have evidence of this, and even though GoDaddy did not action the request, it is outside of their seven (7) day policy/notice period. How do you have a seven (7) day notice period on something that was formally ceased?

We are up to the third point of contact and I am now going through manually cancelling each one as now, even though I was told this was all actioned and sorted, I have been asked to action and sort myself. A business should not practice like this, and customers should not be caught in this. Thus, the reason for me going in-depth into my review. I would not wish this scenario on anyone, nor relive the dealings over and over again to have an even lower standard of customer service in having to go through and action manually.

Why would a business voice action but not take it, then expect a customer to sustain the costs that were not meant to be there in the first place due to the lack of provisions? Is it purely because they are looking to make money from customers no matter their circumstances? It's hard to see it differently. I will be lodging formal complaints with the ACCC/Office of Fair Trading. Be very careful in your dealings and review all transactions (obviously where you can).

When I was opening an account, I asked them if they could provide a drag-and-drop option for building the website. They said, "No, you must use our AI website builder. You will have 250 AI credits and you will have to pay $24.99 for them." I said, "OK, works for me." At that point, I got in the trap. Consider this. They state they provide a 30-day money-back guarantee, they force you to use their AI builder (the only option they provide) and because you use the AI builder, they provide a 7-day money-back guarantee. In other words, their statement about a 30-day guarantee is a lie. In addition, they do not provide any information on AI credits used. Obviously, Godaddy has zero respect for customers, and they are not familiar with the words ethics and integrity. Moreover, I am sure that lawyers would find a lot of Godaddy's actions violating consumer protection laws.

On October 8, a GoDaddy agent recommended a paid plan change during a discussion about SSL requirements. He told me he could “switch” my existing website to a plan that would cover what my separate Standard SSL and Website Security Standard subscriptions provided. Based on his explanation, those two products would no longer be necessary. Before authorizing anything, I specifically asked whether my existing website and domain connection would remain unchanged. His answers were explicit: “It will be unchanged” and “I’ll take care of everything.” The agent canceled both prepaid security products and charged me an additional amount for the new plan. I relied on his assurances that this was an appropriate switch for my existing website and would cover the services he was removing.

On October 12, I discovered that my geographic blocking on my business website was no longer working. That protection disappeared because the agent removed the website security product that provided it. Then came another unacceptable surprise: my existing website was on a legacy plan, and using the new plan would require me to rebuild it. Nobody disclosed that requirement before taking my payment and canceling my security products. It directly contradicted the promise that my website would remain unchanged. The new subscription also appeared under a separate, unfamiliar website address while my actual business website remained on its original plan.

How does an agent recommend a “switch,” promise that the website will remain unchanged, remove existing security services, and collect additional payment without first checking whether the plan can actually be used with that website? I have been on text support all day today with GoDaddy to reverse the transaction, preserve my existing website, restore my security products and geographic blocking, and refund the additional payment. That request has turned into an exhausting ordeal.

I spent two hours in the original chat on October 8 and eight hours nonstop today. I am now dealing with my fourth agent today. When the agent seems to not be able to answer a question, they stop texting...very convenient...a new agent picks up when i try to continue the chat and says oh sorry...our last agent said the chat “disconnected” and I am left to start over with another agent and explain the entire situation again. These repeated drops and restarts have made an already unacceptable experience even worse. Despite repeated requests for escalation, I still do not have complete answers or a confirmed resolution. An entire business day has been consumed by efforts to correct GoDaddy’s mistakes.

Even the corrective work has been riddled with confusion. I was told the deleted security product could not be restored to the same plan. A setup link they sent me to verify kept returning a 404 error. I was told website security had been set up, only for the agent to later acknowledge that the firewall still needed to be enabled. Same thing on SSL installation. These conflicting messages make it difficult to trust assurances that the work is complete. God knows how much damage has been done to my site and if any security even exists at all.

This is an unacceptable failure of product knowledge, account handling, and customer support. I asked specific questions before agreeing to the purchase and received assurances that did not match what was delivered. I then had to discover the missing protection myself and spend hours chasing corrections through repeated chat restarts.

I am furious that a company entrusted with my business website has handled this so carelessly. This experience has destroyed my confidence in GoDaddy and its ability to take responsibility when something goes wrong. I am looking to switch away from GoDaddy ASAP and would recommend anyone looking for a new provider/hosting service to look elsewhere.

For a small business, these are not minor inconveniences. If customers cannot check out or are presented with outrageous shipping charges, they are unlikely to complete their purchases. That means potentially lost sales, frustrated customers, and damage to the reputation I have spent decades building. I have contacted GoDaddy support repeatedly, but the problems continue. I should not have to spend my time troubleshooting basic ecommerce functions that I am paying GoDaddy to provide.

After more than two decades of loyalty, it is extremely disappointing to be considering leaving. A website provider serving small businesses should understand that a functioning shopping cart is essential, not optional. I would caution other small-business owners to thoroughly test GoDaddy's ecommerce checkout and shipping calculations before relying on the platform for their sales.

About a month ago, my boss decided that we should start blogging on our website, so I began using GoDaddy's blog features more extensively. Since then, I have run into several problems. Images do not consistently upload, I have been unable to reliably create hyperlinks on words or sections of text, and when I try to publish certain changes, I receive a “failure to fetch website” error. The biggest problem, however, has been trying to get these issues resolved.

At this point, I have spent more than 17 hours dealing with GoDaddy support. I have used both phone and chat support, and there have been numerous occasions when I was transferred from one person to another or disconnected before the issue was resolved. On one particularly frustrating day, I spent approximately four hours trying to get help and was ultimately told to wait 24 hours. I did exactly that, but the problems remained.

I also made three screen recordings demonstrating the problems and explaining exactly what I was doing when the errors occurred. I sent those recordings and detailed information to the support team after being asked to provide them. However, during another lengthy support session, I discovered that apparently no one had actually followed up on the information I had submitted.

I have now spent another five and a half hours between chat and phone support trying to get someone to actually address the problem. During that process, I was given an email address by a representative so I could resend the information. I repeated the address back to him to make sure I had it correctly, and he confirmed it. I sent the email, but my Gmail account reported that the message could not be delivered because the address was blocked or invalid. I was also told during the conversation that the email had been received, which was inconsistent with what my email account showed.

I am especially disappointed because I have spent what amounts to nearly half of a workweek trying to resolve website problems instead of being able to do my actual job. The amount of time required would be frustrating even if I were ultimately getting a solution, but after all of these hours, the original problems are still unresolved. I now have two open case IDs that have not been addressed. Last night I was talking to a support person that said I can only get the support I need through chat not the phone. However by the time GoDaddy verifies all the information and has to review my case again, my time is almost up because they limit the chats to an hour.

I am also responding to a previous GoDaddy response on another review site that indicated someone had contacted me. I have checked my email and the messages on that site and have not found the communication they referenced. I genuinely hope someone at GoDaddy will take ownership of this issue and help get these problems fixed. I originally had a very positive opinion of GoDaddy because I found the platform easy to use. After this experience, however, my confidence in their technical support has changed considerably. I am still hoping the problems can be resolved, but after spending more than 17 hours trying to obtain assistance without a solution, I am very disappointed with the level of support I have received.

Original Review: Sept. 21, 2026

GoDaddy.com accidentally wiped out my entire customer database, which I spent two years building - and then refused to make things right. BACKGROUND: A customer representative asked if I wanted to renew my account for a 5-year term, at a 50% discount. She assured me the account would continue working exactly the same way, with no changes, including to my emails. I agreed - only to find out that instead of renewing my account, this representative created a NEW account, wiping out my entire customer database, which I rely on to send out new content, promotions, sponsor links, etc., and whose loss means the potential loss of thousands of dollars in business.

Worse, GoDaddy did not initially apologize nor offer to make things right. When I asked to speak to a supervisor, he said the best they could do is give me a year free (~$350), which is nothing compared to the potential loss of business I am now facing. I am taking my business elsewhere, and I encourage others to do the same. It was clear they have no real interest in keeping clients happy, and care more about the bottom line.

This garbage is useless to me! I have complained and they not only will not refund my money they will not let me exchange the airo builders for 2 conventional ones, that still take me all day to figure out! I'm going to take this up with AARP, but I'm not optimistic. It would be very helpful if someone at the GoDaddy call center would deign to take a few minutes to walk me through these processes. GoDaddy needs to realize that treating everyone the same does not always constitute treating them fairly. The supreme court case of laughing vs. Nichols made that ruling regarding children whose first language wasn't English. The same principle should apply to older people!

Perhaps most egregious is their habit of "monetizing the basic." GoDaddy has a penchant for taking services that were once gratis—such as domain privacy—and slapping a paywall on them, essentially charging customers for the privilege of not being harassed by spammers. They’ve perfected the art of the "forced upgrade," discontinuing useful tools only to sell you a "solution" for the very problem they created.

The sheer incompetence of their pricing transparency is laughable. I recently received a renewal notice for a 5-pack of email services for $299.00. When I pointed out that a Microsoft 365 Family plan—which offers more value—costs around $120, the "customer service" magic happened: they suddenly found a way to offer the same 5-pack for $119.00. This isn't "dynamic pricing"; it's a blatant attempt to see how much they can overcharge a customer before they get caught. To think they expected me to pay a 150% markup simply because I didn't do my homework is an insult to my intelligence.

After two decades, I can no longer justify funding the lavish lifestyles of a board and a CEO who view their customers as ATMs rather than partners. GoDaddy has traded its reputation for short-term margins, and in doing so, they’ve lost a client for life. Save yourself the headache and the money: take your business anywhere else.

What makes this particularly frustrating is that I had already contacted GoDaddy about the charge shortly after it happened and was told I would be refunded. I have documentation showing when I accessed the account, why I accessed it, the transaction I intentionally authorized, and my subsequent contact with GoDaddy regarding the unwanted charge.

I understand that auto-renewal was enabled on the existing domains. However, I added my personal payment card to complete ONE specific renewal. The fact that GoDaddy subsequently used that payment method for other existing domains is exactly the problem. I find the billing practices and the way this situation has been handled extremely disappointing and, in my opinion, predatory. GoDaddy is also significantly more expensive than many alternatives. **I would strongly recommend using other domain registrars such as Namecheap or Porkbun instead of GoDaddy.** After this experience, I will be moving away from GoDaddy and would encourage others to carefully consider their options before putting a payment method on a GoDaddy account with existing domains or subscriptions.

This morning I receive ANOTHER email saying the same so I go to look and discover it's not for my website and what's worse the payment I made was on an account for a marketing thing attached to NOTHING but because the payment was over 7 days ago "there's nothing they can do for me". I finally got someone after 5+ hr that told me I had the multiple accounts and was able to tell me the products causing the emails are on the 2nd account but even with that I cannot get a refund even though what I have purchased is useless unless I build a website with them. They then prove their incompetence as well. They ask what I would like to do and I say I would like to cancel both accounts since I am not using them and is there anyone I can talk to about a refund to which they respond that they cannot give me a refund.

I reiterate that I am not asking THEM for a refund. Only asking them to cancel at least the one account sending the emails and give me a supervisor or someone that might be able to do a refund to which they say "ok I will cancel all products on both accounts". NO! Only cancel the account causing the issue! I point out that if they cancel the product I paid for that I am not likely to get the refund. They say to give them a moment and now that I have finished typing this review they have responded to ask if I would like access to cancel the products. Then what the hell was I waiting for them to do?! Absolutely useless and I for one will not be doing business with them EVER and if I can I am going to get my husband's website that goes through them switch to a company that is actually helpful and timely.

What made the situation even more frustrating was GoDaddy’s response when I requested reimbursement for the unused portion of the subscription. I was told that I would not receive a refund, despite the fact that the service had been paid for in advance and I was no longer able to use it as a result of the transition. I understand that subscriptions have terms and refund policies. However, there is a significant difference between voluntarily canceling a service and attempting to transfer management of a Microsoft 365 account and then losing access to a prepaid service.

The entire experience was frustrating, time-consuming, and financially disappointing. I expected GoDaddy to help facilitate the transition while protecting access to the services I had already paid for. Instead, I was left feeling that I had paid for Microsoft 365 through 2027 and effectively lost the remaining value when I chose to manage the service independently.

I would strongly encourage anyone purchasing Microsoft 365 through GoDaddy to understand exactly what happens to their subscription, account, data, and prepaid balance before deciding to move away from GoDaddy. For me, this experience has significantly damaged my confidence in GoDaddy and I would not recommend purchasing Microsoft 365 through GoDaddy based on what happened.

Regarding email, GoDaddy sent me a renewal notice for an empty account I had deleted. I mistakenly thought it was for my main business email. They happily took $235 from me, for nothing. No added value. Just a money grab. The emails didn’t clearly specify what it was for. I was busy and needed the email I thought I was paying for. When I figured out what happened they would not refund my money. I would call these “gotcha” business practices. No ethics here. No compassion. No desire to offer value for the money you spend. GoDaddy does a lot of services but doesn’t do them well.

Then GoDaddy charged my debit card more than $1,200 for services associated with the account that the organization no longer needed. I requested a refund numerous times and explained the circumstances, including the months we had already spent working with GoDaddy trying to resolve the access problem. The answer remained the same: the charges were outside the applicable refund window. What makes that answer particularly difficult to accept is that we didn’t simply change our minds about services we purchased. We spent months trying to resolve a problem involving a website belonging to a legitimate business, provided documentation of ownership, and ultimately had to abandon the website and start over. GoDaddy then refused to refund more than $1,200 in services we could no longer use.

Over the years, I have heard other people complain about GoDaddy and continued doing business with the company anyway. Unfortunately, this experience changed my mind. I no longer have confidence that GoDaddy will be there when a customer faces a complicated problem that doesn't fit neatly within its standard policies. For a company entrusted with something as important as a business’s domains, websites and online presence, that matters. GoDaddy had an opportunity to help resolve an unusual and difficult situation and, later, an opportunity to make the financial situation right. In my experience, it did neither.

On day 8 I asked for a refund. They denied it saying it's clearly written in their policies which is at the bottom of their site. RIP OFF. So I have a site I can't change anything but some wording, can't link the book now button to my scheduling app, can't add my social media links to the site without purchasing more credits and having AI do it. STAY AWAY. Wish I would have went with some other company.

The support process itself has consumed an extraordinary amount of time. I have repeatedly spent hours going through customer verification, explaining the problem, repeating troubleshooting after being transferred, having another trouble ticket created, waiting 24–48 hours, and then calling again when the problem remains unresolved. On at least six occasions, I have spent approximately 6–9 hours working directly with GoDaddy support to walk through website problems. I have screenshots and call records documenting the amount of time involved.

The most serious example is my website's primary customer contact form. A prospective client can complete the form, click Submit, and receive a message saying their information was received and that we will respond shortly. But I don't receive the inquiry. From the prospective client's perspective, it appears that my company simply chose not to respond. This is a form GoDaddy created and one I have previously spent days working with GoDaddy to fix. For a business where trust and first impressions matter, problems like this aren't cosmetic website issues. They can directly affect customer relationships and business opportunities. I also tried escalating these problems. My experience was that escalation required another ticket and another wait. By the time someone contacted me, I was often dealing with a new set of website problems while trying to get the original problems resolved.

Today I am still dealing with website issues, including headers and footers, grammatical errors, and the contact-form problem. After spending more than $10,000 with GoDaddy, here is what I wish someone had told me before I started: If you need a relatively basic website and your requirements are straightforward, GoDaddy may be a reasonable option to evaluate. If your business depends on a polished, professionally developed, commercial-grade website and the website is an important part of establishing customer trust, I strongly recommend evaluating dedicated professional web-development firms before making your decision. I would also strongly recommend that businesses carefully evaluate purchasing Microsoft 365, OneDrive, SharePoint and other Microsoft services directly from Microsoft rather than through GoDaddy. That has been a separate painful lesson for me.

I don't expect technology to be perfect. Problems happen. What matters is how effectively they are resolved. My experience has been an exhausting cycle of fixes, new problems, support calls, tickets, waiting, escalation, and starting over. My biggest regret isn't the $10,000+ I spent. It's the extraordinary amount of my time I've spent trying to get the services I purchased working reliably. I'm sharing this so another business owner can ask the questions I wish I had asked before making the same decision.