ADT Medical Alert Reviews

I am very pleased with ADT. The price is comparable to most of the other brands and the representative was very knowledgeable. He helped me decide which model I wanted based on my lifestyle - and it wasn't the most expensive one!

I had filled out a questionnaire. Peter called, explained everything where I could understand. Asked if I had questions. It's a very good reputable company. Had specials going on that fit my budget. Would most assuredly recommend this company for a medical alert.

I forget her name but she was very helpful and very resourceful as well. She answered all my questions and made sure I had the best options. I am very thankful for her knowledge of the ADT medical device. Highly recommend her and ADT as well.

I started using ADT years ago after I fell and broke my shoulder badly. I lived alone, and my sons said I needed to get something where I could call for help if I needed to. The customer service reps have always been very nice, both on the phone and when they've had to come out. I like the equipment because I've always had this particular kind, and I know what to do with it. But I don't have the necklace anymore because it got too expensive. I switched to the cheaper one.

ADT was quick to ship everything I needed to set up my medical alert. Activation was easy and quick. When the bracelet I ordered was too big and bulky they were quick to send me a necklace.

When I contacted an ADT agent about purchasing a medical alert for my husband with Parkinsons, I was assured that if we couldn't get The ADT signal at our rural location, we could send the unit back and all monies would be returned. That is not true. $139.21 was removed from my credit card account. I was refunded $40. I was told the $98.29 still owed was a non refundable activation fee. The sales agent did not tell me there would be a nonrefundable activation fee. The medical alet unit did not activate, so there should be no fee. I will never consider purchasing an ADT product again. I recommend caution when doing business with them.

If you are considering ADT Health (ADT Medical Alert) for an aging relative, be extremely cautious. While ADT’s main home security division may be fine, their ADT Health division showed zero compassion, horrible customer service, and rigid financial policies during a family bereavement. We ordered an ADT Health system for my stepfather, but tragically, he passed away before the equipment even arrived at the house. When I contacted ADT Health to cancel:

Looking for written information to make a decision. Do not like the instant calls.

Forgive me for not remembering his name, but he was amazing, detailed, thorough, and really cared about my Dad’s situation!

My now departed mother bought/rented this device for a period of over 12 years after having had a stroke. The main reason she purchased it was her fear of falling/fainting while being alone. Sadly, 2 weeks ago, my dear mother was found on the floor wearing her Safe Alert ADT Medical device, and by that time, she had suffered another stroke and was gone. Her device never detected her fall, nor did it alert anyone. As far as we are concerned, this device has only one purpose: to give a false sense of security. PLEASE DO NOT TRUST THIS DEVICE FOR YOUR LOVED ONES.

I like my ADT Medical Alert. I fell, so my son got me the medical alert, and I’m very satisfied with it. I’ve tested it and it’s very easy to operate, so it makes it quite comfortable to work with. I would recommend it.

I live alone now and ADT Medical Alert makes me feel safer and secure that if something happens, I can get help. The medical alert team was very nice. They did a lot of explaining to me on how to use it, so I appreciated that. I had the one around my neck and I didn't like it because when I move, it’s in my way. They were good about sending me the bracelet and I didn't have to pay for it. And every time I call, they are always pleasant. I know my cousin has it too.

My wife was ambulatory when we got the medical alert. She doesn't use it now because she's in bed 24 hours a day and has a full-time caregiver, so it's just a backup system. But it was effective when she was using it, and ADT has been very prompt about letting us know if the battery is down or if there is a problem with the device. Our daughter had it before, and we had several incidents where she used it, ADT alerted us, and they were immediately on it.

When my husband just passed away, and I got an ADT Medical Alert for safety's sake. I haven't had any problems at all.

I decided on ADT Medical Alert because I have ADT for my home security. I've been with them for more than 20 years, and in fact, just updated it.

The agents at ADT Medical Alert have been treating me fine. I first heard them through my cousin. I purchased it for Mary Anne, because she has a history of falling and she lives alone.

ADT Medical Alert’s customer service was wonderful. I have had the device for two years now. I had taken a couple of good falls. Luckily, I had the ADT bracelet on. And I just pressed the button, and it’s good from there.

This was my husband's purchase. I fell on the floor, I pushed the button and nobody answered. I hollered for my husband for exactly 1 hour and 10 minutes. I sat on the floor and peed until he woke up. This was between 2 and 3 this morning. Mike called the paramedics to come and pick me up. I told him this thing is a bunch of crap.

I was outside in my little garden in the yard and I fell. I was able to get myself up and told my oldest granddaughter about it, and she said I need to get a medical alert. In return, her father, my oldest son, and his wife looked into it and they thought that ADT was the best for me. My daughter-in-law has a different brand. When it came, my son turned it on and it has been working ever since. I wear it every day because I’m in the house by myself.

The experience with the service has been great. It was after three visits with my grandmother where we had a very continuous and frequent call to 911. It was just like a struggle, not with the ambulance, but the situation itself. Then we had one of her doctors tell us that it would be great if we could connect with ADT Medical Alert. And we did. So far, we haven't really used it. But there's a rest in our mind that if something happens, we just press the button and we’re gonna be served.

I have ADT security for my house and decided to purchase the medical alert because I looked at LifeLock and they wanted $98 a month and a three-year contract. I thought that was ridiculous.

I’ve had the alert for quite a while. It’s with me a lot of the time, around the house, especially because my wife works at night. I haven’t had to use it, which is a good thing, but I know it works. I’ve tested it and it works fine.

I live by myself, and when I came home from the hospital after having pneumonia, it was recommended that I get a medical alert. It's very easy to use. I'm notified every time I forget to charge it. It's encouraging to know that I have this method if I do have an accident. It gives me a lot of feeling of security.

We're not in the best of health anymore, so my daughter did some research and we got ADT's medical alert. We wear it all the time and makes us feel more secure. We do the monthly test and that has been done very well both times. If we have an emergency, hopefully somebody will be sent out.

I had surgery and my children were afraid that I would fall. Since I have ADT for my house, we decided to get their medical alert. It’s a bracelet that I wear every day. Initially, before I had the bracelet, I had it around my neck and I would occasionally accidentally trigger it. So it went off a couple of times and the people came to the house. They were very nice and prompt, and I just sent them on their way.

I was sick and my son thought I should have a medical alert. I accidentally called when I leaned over on the one on my neck, and it pushed the button. It’s comforting to know that it’s there. Since I’ve been better, I only wear it when I go outside or in the basement or garage to do anything. The plastic part on the wrist of the watch kind of gets in the way because it’s a little thick and doesn’t always stay flat. The cord also irritates my neck. It’s a little clumsy to wear every day but otherwise, I’d been more than satisfied with the service and everything else.

When we made the decision, we looked at some reviews online, and ADT seemed to be the most reasonable for what we were looking for.

I like the fact that the people were very nice. My medical alert has gone off several times, and they all have immediately contacted me. They rechecked it and did a very nice job. A couple of times that I didn’t know what to do, the person instructed me very calmly and nicely, and got me straightened up. So they were teaching me as well. I am very satisfied.

I was falling a lot and needed help. I looked at a number of different medical alert devices, and ADT had the right price and program for me. I’ve been very happy with them. Once a month, they send me the light flashes, and I have to call them. They check my device to make sure it’s working okay. When I did have an incident, they kept calling my contacts, and then called an ambulance. I have no complaints.

I've had an ADT alert for so many years and I've had no problem with it. They've been nothing but cooperative if I've had a problem. I wear it 24 hours a day. It gives me a little security. One time I fell and my daughter came over and I hadn't called ADT. I forgot about it around my neck and she used it to call them. It's a little sketchy though that I have to wait quite a few more minutes before somebody comes on. But if I’m patient, we finally connect. Other than that, I've had no problems.

It's been a good experience with the ADT Medical Alert team. My husband is saying the customer service is excellent. I feel more confident when I have it on. I would recommend it.

I checked out a few other brand and ADT appeared to be good to me. I forgot to charge it one day, and I got an email and a call, and my daughter got a text, so I know it works very well. I don't know if the feature when you're falling or you pass out is an extra charge or not, but I don't have that on mine and I was thinking of asking about it.

I heard about the ADT medical Alert from my little brother who still lives in Alaska. He was working on stuff that I needed. I was challenged by a few things. I moved from Texas over here to Saint George, Utah, in an apartment. My husband died so they wanted to make sure that I feel safe and that I am safe. If I have a seizure, or other health stuff, at least I have something.

I've always had good service from ADT. I've never had any problem with the medical alert. My daughter is a nurse and she suggested that I have it because I live alone. One time, I was getting out of the shower and I had it on. I have the necklace. Evidently, I pushed the button with the towel and I remember somebody came on and asked if everything was okay. I said yes, that it was.

My mother was falling a lot and she was living by herself at the time. She wears the ADT medical alert rom the time she gets up till the time she goes to bed, which is from 6:00 AM to about 7:00 PM, 8:00 PM. She takes it off to go to bed. It doesn’t bother her. We test it once a week. I call them and they do the test with me. We drop it on the floor and they tell me that it’s activated and is calling 911. It’s very good.

We have ADT security service and decided to get the medical alert as well. The sales representative was fine and I have no complaints.

I had a bad fall and my son and my daughter suggested the ADT medical alert. My son got it for me. I've had it ever since. The first morning, I had it on, I was having my breakfast, and I leaned against the camera and it went off. Right away, I had a call soI was very impressed with the service. It makes me feel safer. It gives me a feeling of safety that there is something I could do, that I have access. I don't always wear it in the house, but it's nearby. I had a call once from a young lady, who told me I needed to charge the battery and the device. I'd left it laying off the charge.

ADT Medical Alert was part of the Medicaid plan that my husband had. That Medicaid plan has since changed what he had available to him, but we decided to just go ahead and continue with it because we thought it was a good idea to have in the home. Now, we actually manage the payment for it every month.

My ADT Medical Alert device is the second one I've had. I’d liked my first one much better. I have a lot of trouble doing the testing with my second one. The part of the device where it says “Press here” for the test doesn't work 9 times out of 10. I have to call it in. I do the testing process once a month. They say it's working. I called them, and they tested that way and they say it's working. When I try and test it on my own, it doesn't work. Now, I don't know whether my machine does work. If it’s been an emergency, I wouldn't be calling them. I would be pressing.

I'm very satisfied with ADT Medical Alert. If I need them, I know that they are there. After having learned it, I don't even realize I have it on. I don't take it off unless I shower. I try to keep from accidentally leaning against the alarm. When I have the machine asking if everything is alright, I push the reset button. One time, I was sitting in my TV room and watching TV, when all of a sudden, two gentlemen were standing in my doorway. It frightened me that somebody came in when my house was locked. Apparently, I accidentally pushed my alert button and they came into my house thinking that I had fallen or that I had a problem. They had the code to my garage and the code to get into the house.