ADT Medical Alert Reviews
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About ADT Medical Alert
ADT Medical Alert specializes in personal emergency response systems (PERS). Similar to ADT home security systems, these medical alert devices connect to a 24/7 monitoring center. The company charges ongoing monthly fees for this service.
Visit www.adt.com/health- No equipment fees
- Existing security customer discount
- Fast response times
- Waterproof wearable help buttons
- No long-term contract required
- No free trial period
- No mobile app
Helpful Reviews
What is ADT Medical Alert?
The ADT Medical Alert system has two primary components. The first component is a base station that establishes communication with the monitoring center during emergency situations. The second is a waterproof pendant or wristband, which can be submerged up to three feet for up to 30 minutes.
How does ADT Medical Alert work?
In an emergency, you press the built-in button on the pendant or wristband. This action triggers an immediate alert at the monitoring center, initiating communication through the base station.
- Connect to center: ADT’s emergency monitoring center is available 24/7 and offers multilingual support.
- Talk to the operator: You can request help or tell the center it was a false alarm. The monitoring center automatically notifies first responders if you can't communicate verbally.
- Get local help: Once emergency responders are on their way, the monitoring center alerts your contact list in the order you’ve provided them. (You can also request the call center notify your contacts before emergency responders.)
ADT Medical Alert Systems
ADT Medical Alert On-the-go
$41.99 per month
System comes with a mobile base unit and a pendant with GPS location capabilities. It has up to a 40-hour battery life and optional fall detection (does not detect 100% of falls). $99 activation fee.
ADT Medical Alert Plus
$39.99 per month
Includes a built-in microphone and speaker, and an emergency button that is waterproof when submerged up to three feet for up to 30 minutes. It has a 600-foot range, 24-hour backup battery life and optional fall detection (does not detect 100% of falls). Runs on a cellular connection. $99 activation fee.
ADT Medical Alert Basic
$31.99 per month
Comes with an adjustable, waterproof pendant that works within 300 feet of the base. The backup battery lasts up to 20 hours. It requires a landline. $99 activation fee.
Fall Detection Pendant (optional)
$11 per month
Waterproof pendant that automatically connects to the monitoring center if it senses a fall. It’s lightweight (1 ounce) and has an 18-hour battery life. $99 activation fee.
ADT Medical Alert costs
Each ADT Medical Alert plan comes with a base unit and a waterproof (when submerged up to three feet for up to 30 minutes) wearable device, but the look and features of each unit vary based on your plan. You can also upgrade to a fall detection pendant for an extra $11 per month. There is a $99 activation fee for all devices.
| Medical Alert Basic | Medical Alert Plus | On-The-Go | |
|---|---|---|---|
| Monthly cost | $31.99 | $39.99 | $41.99 |
| Equipment cost | $0* | $0* | $0* |
| Optional fall detection | |||
| GPS capabilities | |||
| Battery life | Up to 20 hours (backup battery) | Up to 24 hours (backup battery) | Up to 40 hours (after 3-hour charge) |
| Coverage range | 300 feet (pendant) | Up to 600 feet (pendant) | Unlimited where AT&T has coverage (Up to 100 feet from device) |
| Two-way voice communication | |||
| Connection type | Landline | Cellular | Cellular |
*Note that the $0 equipment cost excludes add-ons.
ADT Medical Alert plans and pricing
ADT’s upfront medical alert system costs are cheaper than some other companies because there are no equipment charges (the base system remains owned by ADT).
However, your monthly cost increases as eligible items are added — for instance, is an extra $11 per month, and it costs an extra $2.99 per month if you want to add an emergency wall button.
- Medical Alert Basic: This package is designed for in-home use and starts at $31.99 per month with a $99 activation fee. It requires a landline and includes home temperature monitoring features. The pendant has a range of up to 300 feet from the base.
- Medical Alert Plus: This package, which doesn’t require a landline, starts at $39.99 per month with a $99 activation fee. It also comes with home temperature monitoring, and fall detection is optional with this package. The pendant has a 600-foot range.
- On-The-Go: This package comes with a mobile base unit, GPS location capabilities and optional fall detection. It starts at $41.99 per month with a $99 activation fee.
How does ADT Medical Alert compare?
Compare ADT with similarly rated medical alert companies.
| Company | Monitoring fees | Equipment cost | Activation fee | Fall detection | Trial period | |
|---|---|---|---|---|---|---|
 ADT Medical Alert | Get Pricing | $31.99 to $41.99 | $0 (excludes add-ons) | $99 | $11 per month |  |
 Lifeline | Learn More | $34.95 to $49.95 | $0 | $99.95 | $15 per month | |
 Medical Guardian | Get Pricing | $31.95 to $49.95 | $149.95 to $199.95 | $0 | $10 per month | |
 Life Alert | Get Pricing | Not disclosed | $0 | Not disclosed | Not offered | |
ADT Medical Alert FAQ
How accurate is ADT’s fall detection?
It’s hard to say. No fall detection system is perfect, so customers who need assistance should always press the emergency button if they can. There is no automatic testing for ADT Medical Alert systems, so the company advises customers to test the fall detection at least once per month.
There are two ways to test your fall detection:
- Press the help button and, once connected to the monitoring center, tell the operator you are testing the system.
- Drop the fall detection pendant from a height of approximately 18 inches. It should take 20 to 30 seconds to interpret the movement and determine if a fall has occurred.
uses close proximity sensors to detect falls and alert the ADT Medical Alert Emergency Response Center. If a user is unconscious, the company's operator will be able to dispatch for help.
Will my home system work if the power goes out?
Yes, all base units come with a built-in backup battery. Medical Alert Plus works up to 24 hours; Medical Alert Basic works up to 20 hours.
Do ADT Medical Alert systems come with a guarantee?
If you drop the unit and it stops working, ADT will replace it for free. However, if you lose or damage the buttons, there is a charge for replacements.
Is there a contract required for ADT Medical Alert?
No, ADT Medical Alert does not require a long-term contract. You can cancel the service at any time and continue using the service through your last billing period.
Do I need a landline for ADT’s Medical Alert system?
You only need a landline if service is not available in your area. However, ADT states that most customers are covered by its AT&T LTE services.
Still have questions?
Does ADT make a good medical alert?
Yes. As of publishing, ADT is one of our top picks for medical alerts. Reviewers like that ADT Medical Alert provides a sense of security, both for the wearer and their loved ones. Some reviewers say the device can be a little too sensitive, but we don’t see that as an overly bad thing. In these situations, reps are generally patient and understanding. What’s important is that it works when you need it.
ADT’s On-The-Go device is an excellent option for active adults who want the support of a monitored medical alert system without being tethered to their homes. The system has a portable base unit about the size of a pager, which lets you get help wherever you are. This portable medical alert system is designed for users on the go, ensuring coverage beyond the home.
The Medical Alert Plus in-home system has a decent range of 600 feet, and the base station has a digital screen that displays the temperature, date, time and battery level.
ADT Medical Alert Reviews
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Reviewed Aug. 30, 2023
We got our mom the medical alert necklace from ADT and she wears it only when I'm not in the house. Any time I go out for a walk or I have an appointment that doesn't involve her, she gets to wear what we call the crown jewels. It's very lightweight and she doesn't have a problem with it at all. She puts it right on and we know it works because there had been a couple of times where she accidentally dropped it. The people came on the line and were on the machine asking if everything was okay. It's been nothing but a relief for all of us.
The company was also very easy to deal with. I was a little nervous about the whole setup because my sister in New York was the one who did the research and ordered the device. But they were really awesome and they helped us set it up. They also check on us periodically. As the daughter and the one that was going to have to be tethered to the house when she was be really sick, it made my life so much easier and worry-free for that time that I'm gone.
Hello Sharon. We're so happy to hear this. Thank you for your 5 star rating and review. Take care and stay safe!
Reviewed Aug. 30, 2023
I'm pretty active and healthy and I don't really need ADT. But it gives my children a sense of security and that's the important part. One of the first things I do in the day is to I put my device around my neck and I put the one that has more of a receiver in my purse so that it's in the house all the day while I've got my protection on during the day and I just do whatever I need to do that day. In the evening before I go to bed, I put the part that needs to be recharged back on the charger and take everything off and go to bed.
Thank you, Pam for your review and your 5 star ratings. Take care and stay safe!
Reviewed Oct. 6, 2026
If I could rate this company in the negative, I would! I have wasted 2 plus hours of my life with awful customer service and account managers! I tested my mom in law's ADT Life Alert to find it was not working properly. I called ADT 2 days ago to find out if there was an issue, and ADT advised the system was deactivated/cancelled. Apparently, the family member who set it up did not realize there was a payment issue. I paid the monies they said were owed and was advised that the ADT Life Alert would need to be re-set up and that ADT could not do that on the call, but I would have to call ADT back in 48 hours to re-activate/re set up the system.
Due to the truly rude and unprofessional experience, I did not call ADT back to reactivate/re-set up the service. Instead, changed Life Alert companies today. There was no need to call ADT as ADT represented it was deactivated/cancelled and paid in full. However, in an abundance of caution, I called ADT to confirm the old system was deactivated/cancelled. To my surprise, and contrary to the ADT representative's representations, IT was NOT. ADT would have continued to bill despite the representations made that the system was deactivated/cancelled by ADT and would not be reactivated unless I called and set it up again.
The next amazingly offensive move was for Chris J in account management to require me to sit through offers to reduce the charge to $29/month (He offered less and less ultimately reaching the $29/month amount to keep the business). I told him I would not change my mind, I will decline all offers, YET, he insisted that he HAD TO PUT ME THROUGH THIS WASTE OF TIME because HE had to do HIS job while I waited for him to find the offers and then say them to me for me to say "no" each time.
I also found out that despite the representation that the ADT Life Alert was deactivated/cancelled, and would not be reactivated unless I called and set it up in 48 hours, ADT charged me through November 4, 2026 when I was told I was paying the arrears bill. Why would they charge for another month when they confirmed the service was cancelled. In my opinion, this is fraud. At the very least, it is dishonest business. They record the line so there is evidence.
Bottom line, ADT makes it very difficult to resolve the most basic of issues. ADT then misrepresents and overcharges. Then when you call (thank goodness I did call, or ADT would have still billed for a service which ADT said was deactivated/cancelled), ADT offers ---incrementally- one offer after another of a lower monthly rate. In other words, ADT will treat you better if you try and cancel but will not provide customer service otherwise. I rarely take the time to write a negative Google Review. I will take time to write positive reviews. The ADT company is absolutely awful. ADT takes advantage of the stress and unfamiliar issues adult children face with their aging parents. Shame on ADT!
We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at alwaysthere@adt.com with a copy of your concern, along with the full address/telephone number of the services, as we'd be happy to assist you.
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Reviewed Sept. 29, 2026
The service itself was fine, but the billing issues seem never-ending. We have been trying to disconnect service since May for our mother who has passed. In July, we returned all of the equipment using the envelope the company sent us after we called to request cancellation. Despite confirming that the equipment was received 3 months ago, we just received another bill covering October through December. We are now being told that because the account was not “officially” canceled until a few days into the next billing quarter, we are responsible for another full quarter of service—meaning we are required to continue paying for four months after her death. I thought surely this was an oversight, but called and spoke with multiple people who confirmed this was their policy and the future charges could not be waived even with proof of death and returned equipment.
Even more confusing, the online account shows a $0 balance (and has since June), while paper bills continue to arrive. When we call, we are told the online balance is incorrect and that we must continue paying because she never personally called to cancel. We have called multiple times, but they claim to have no record of those calls—even though they sent the return envelope at our request and confirmed receiving the equipment in July. I asked if we could escalate to resolve the discrepancy, and they said the only options were to pay it or deal with collections! The service was fine. Trying to cancel it after a customer has died has been unnecessarily frustrating and difficult.
We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at alwaysthere@adt.com with a copy of your concern, along with the full address/telephone number of the services, as we'd be happy to assist you.
Reviewed Sept. 9, 2026
They called me and went over the monitoring device for my Mother, customer service was right on, so pleasant answered all my questions and I signed up that day! Top Notch Company. A+.
Thank you for the five-star review and for being the best part of the ADT family!
Reviewed Aug. 18, 2026
I am very pleased with ADT. The price is comparable to most of the other brands and the representative was very knowledgeable. He helped me decide which model I wanted based on my lifestyle - and it wasn't the most expensive one!
Hello. Thank you for your 5-star rating and review! We appreciate it.
Reviewed Aug. 7, 2026
When I contacted an ADT agent about purchasing a medical alert for my husband with Parkinsons, I was assured that if we couldn't get The ADT signal at our rural location, we could send the unit back and all monies would be returned. That is not true. $139.21 was removed from my credit card account. I was refunded $40. I was told the $98.29 still owed was a non refundable activation fee. The sales agent did not tell me there would be a nonrefundable activation fee. The medical alet unit did not activate, so there should be no fee. I will never consider purchasing an ADT product again. I recommend caution when doing business with them.
We're genuinely sorry to hear about your unpleasant experience. This is not the level of service we aspire to offer, and we want you to know that we are committed to using this feedback to make meaningful improvements. Can you email us at alwaysthere@adt.com with your name and address, along with a copy of your post? We would love to help you resolve this.
Reviewed July 25, 2026
If you are considering ADT Health (ADT Medical Alert) for an aging relative, be extremely cautious. While ADT’s main home security division may be fine, their ADT Health division showed zero compassion, horrible customer service, and rigid financial policies during a family bereavement. We ordered an ADT Health system for my stepfather, but tragically, he passed away before the equipment even arrived at the house. When I contacted ADT Health to cancel:
• Despite the system never being activated or used, they insisted I was still responsible for a 3-month fee totaling $126.
• I provided official proof by sending a copy of his death certificate, hoping reasonable human empathy would prevail. They refused to waive the charge.
• Zero Condolences: Throughout multiple conversations, not a single representative offered condolences or acknowledged the situation. Instead, they were rude, aggressive, and solely focused on collecting payment.
I have been a loyal customer of ADT Home Security for over 15 years with a fully loaded system with all the bells and whistles. When I brought this up, it made zero difference. ADT Health operates as a separate division and treats long-standing brand loyalty as completely irrelevant. A medical alert company's primary audience consists of elderly individuals and vulnerable individuals. Dealing with illness and loss is an inevitable part of this business, yet ADT Health handles these delicate situations with cold indifference and money-grabbing policies. Bottom Line: Do not expect compassion or fair treatment from ADT Health if your family's circumstances change unexpectedly. Look for a medical alert provider with month-to-month contracts, flexible death-cancellation clauses, and basic human decency.
Hello. Thank you for the review, and we are terribly sorry for these experiences. Please feel free to email us at AlwaysThere@adt.com with further details and the phone number/ address for where the services are located, so we can review further to assist.
Reviewed July 15, 2026
I had filled out a questionnaire. Peter called, explained everything where I could understand. Asked if I had questions. It's a very good reputable company. Had specials going on that fit my budget. Would most assuredly recommend this company for a medical alert.
We appreciate you taking the time to share your positive feedback. Thank you for being the best part of ADT!
Reviewed July 9, 2026
Looking for written information to make a decision. Do not like the instant calls.
We're genuinely sorry to hear about your unpleasant experience. This is not the level of service we aspire to offer, and we want you to know that we are committed to using this feedback to make meaningful improvements. Can you email us at alwaysthere@adt.com with your name and address, along with a copy of your post? We would love to help you resolve this.
Reviewed July 3, 2026
I forget her name but she was very helpful and very resourceful as well. She answered all my questions and made sure I had the best options. I am very thankful for her knowledge of the ADT medical device. Highly recommend her and ADT as well.
Hello. Thank you so much for choosing ADT. We appreciate the review and feedback.
Reviewed June 29, 2026
I started using ADT years ago after I fell and broke my shoulder badly. I lived alone, and my sons said I needed to get something where I could call for help if I needed to. The customer service reps have always been very nice, both on the phone and when they've had to come out. I like the equipment because I've always had this particular kind, and I know what to do with it. But I don't have the necklace anymore because it got too expensive. I switched to the cheaper one.
Hello. Thank you for your 5-star rating and review! We appreciate it.
Reviewed June 23, 2026
ADT was quick to ship everything I needed to set up my medical alert. Activation was easy and quick. When the bracelet I ordered was too big and bulky they were quick to send me a necklace.
Hello. Thank you for your 5-star rating and review! We appreciate it.
Reviewed June 3, 2026
Forgive me for not remembering his name, but he was amazing, detailed, thorough, and really cared about my Dad’s situation!
We appreciate you taking the time to share your positive feedback. Thank you for being the best part of ADT!
Reviewed Dec. 16, 2025
My now departed mother bought/rented this device for a period of over 12 years after having had a stroke. The main reason she purchased it was her fear of falling/fainting while being alone. Sadly, 2 weeks ago, my dear mother was found on the floor wearing her Safe Alert ADT Medical device, and by that time, she had suffered another stroke and was gone. Her device never detected her fall, nor did it alert anyone. As far as we are concerned, this device has only one purpose: to give a false sense of security. PLEASE DO NOT TRUST THIS DEVICE FOR YOUR LOVED ONES.
Hello. Our sincere apologies to learn of this unsettling experience. Our team would be happy to review this further to assist. Please email AlwaysThere@adt.com with additional information. Please also include the phone number and address associated with the service. Thank you.
Reviewed March 27, 2025
I like my ADT Medical Alert. I fell, so my son got me the medical alert, and I’m very satisfied with it. I’ve tested it and it’s very easy to operate, so it makes it quite comfortable to work with. I would recommend it.
Hello, thank you for taking the time to write a positive review.
Reviewed March 25, 2025
I live alone now and ADT Medical Alert makes me feel safer and secure that if something happens, I can get help. The medical alert team was very nice. They did a lot of explaining to me on how to use it, so I appreciated that. I had the one around my neck and I didn't like it because when I move, it’s in my way. They were good about sending me the bracelet and I didn't have to pay for it. And every time I call, they are always pleasant. I know my cousin has it too.
Thank you for the five-star review and feedback!
Reviewed March 18, 2025
My wife was ambulatory when we got the medical alert. She doesn't use it now because she's in bed 24 hours a day and has a full-time caregiver, so it's just a backup system. But it was effective when she was using it, and ADT has been very prompt about letting us know if the battery is down or if there is a problem with the device. Our daughter had it before, and we had several incidents where she used it, ADT alerted us, and they were immediately on it.
Thank you for the positive review and feedback!
Reviewed March 18, 2025
When my husband just passed away, and I got an ADT Medical Alert for safety's sake. I haven't had any problems at all.
Hello. Thank you so much for taking the time to provide your positive feedback. We appreciate it!
Reviewed March 18, 2025
I decided on ADT Medical Alert because I have ADT for my home security. I've been with them for more than 20 years, and in fact, just updated it.
I have eczema, and the one around my neck was just irritating it. I couldn't wear it in my pocket because I might set off the alarm when I sit down, so I called to see if I could get the watch, and I did. The tech who came out here was so wonderful. He walked me through the whole thing and showed me how the system looks.
I can't say enough about ADT because I really do like it. When I wear my watch, I know that it's there for my convenience in getting help right away, especially being a senior. I even take a shower with it, which I didn't know beforehand that I could do. I had called to see if I could get the alert where I could do that, and the gentleman said those two alerts I already have are waterproof, as long as I don't go swimming with them.
Now I feel comfortable because I don't have to worry. If I feel dizzy or not feel well or I fall, all I have to do is push the button. I haven't had any problems with it until recently.
I got an email about a week ago that the system was gonna go down and then come back on, and that my alert would signal me when it's ready. The base is showing the green that it's active, but the watch never beeped to say that it was back online, so I don't know if it's working. I've been meaning to call to see what to do.
Hello. Thank you so much for taking the time to provide your positive feedback. We appreciate it!
Reviewed Feb. 1, 2025
The agents at ADT Medical Alert have been treating me fine. I first heard them through my cousin. I purchased it for Mary Anne, because she has a history of falling and she lives alone.
Reviewed Feb. 1, 2025
ADT Medical Alert’s customer service was wonderful. I have had the device for two years now. I had taken a couple of good falls. Luckily, I had the ADT bracelet on. And I just pressed the button, and it’s good from there.
The device is very convenient. If I were to fall in the middle of a room, I'm able to just hit the thing. I love it.
Thank you for taking the time to leave your feedback and give us a 5 star review! We love hearing from you.
Reviewed Jan. 31, 2025
This was my husband's purchase. I fell on the floor, I pushed the button and nobody answered. I hollered for my husband for exactly 1 hour and 10 minutes. I sat on the floor and peed until he woke up. This was between 2 and 3 this morning. Mike called the paramedics to come and pick me up. I told him this thing is a bunch of crap.
Reviewed Jan. 22, 2025
I was outside in my little garden in the yard and I fell. I was able to get myself up and told my oldest granddaughter about it, and she said I need to get a medical alert. In return, her father, my oldest son, and his wife looked into it and they thought that ADT was the best for me. My daughter-in-law has a different brand. When it came, my son turned it on and it has been working ever since. I wear it every day because I’m in the house by myself.
It’s very alert because I can be taking a bath and pull my clothes off and touch it, and right away, ADT gets in touch with me and calls to see if I’m okay. I have not had to use it for an emergency, but whenever it’s been touched or dropped, somebody calls. So that’s a blessing for me. I appreciate my son and my daughter-in-law getting it for me.
The little white part is good for me, but the other part that actually answers the call, I have to put it on because if I fall and it’s inside the house, I couldn’t answer. So, it’s a two-piece device, and it’s kind of heavy for me. It would be better if it could just be one piece. But I still wear it because I could stumble if I go downstairs. The only time I don’t wear it is when I go to bed at night. I put it on the charger.
It gives me security that somebody would be able to see about me until maybe one of my kids could get to me. It’s good for any disabled or elderly person to have.
Thank you for the positive review and feedback!
Reviewed Jan. 22, 2025
The experience with the service has been great. It was after three visits with my grandmother where we had a very continuous and frequent call to 911. It was just like a struggle, not with the ambulance, but the situation itself. Then we had one of her doctors tell us that it would be great if we could connect with ADT Medical Alert. And we did. So far, we haven't really used it. But there's a rest in our mind that if something happens, we just press the button and we’re gonna be served.
Every day, we are very aware of it. We are always charging it. Sometimes we forget and they call us and that's great. My grandmother is aware where it is and the person that takes care of her also knows where it is. Lately, she hasn't been able to move around a lot so this is for security. ADT Medical Alert gives us the option to feel a little more secure, that there's a helping hand out there, there's someone that’s gonna take care of us and it's gonna make things a little easier
Thank you for the positive review and feedback!
Reviewed Jan. 22, 2025
I have ADT security for my house and decided to purchase the medical alert because I looked at LifeLock and they wanted $98 a month and a three-year contract. I thought that was ridiculous.
I have already used the device and they notified my family members and the emergency services. The police came when they were told. My balance is off because of medications and so, I’ve had a couple of falls. But now, I use a walker and so I’m a little better.
The medical alert is great. The only problem I have is they do the testing at nighttime. Like last week, I got into bed and had a little backache. No sooner I got into bed, it was like 11 o’clock at night, and it was flashing to do a test. Sometimes it’s 1 o’clock in the morning.
Thank you for the positive review and feedback!
Reviewed Jan. 22, 2025
I’ve had the alert for quite a while. It’s with me a lot of the time, around the house, especially because my wife works at night. I haven’t had to use it, which is a good thing, but I know it works. I’ve tested it and it works fine.
Thank you for the positive review and feedback!
Reviewed Jan. 22, 2025
I live by myself, and when I came home from the hospital after having pneumonia, it was recommended that I get a medical alert. It's very easy to use. I'm notified every time I forget to charge it. It's encouraging to know that I have this method if I do have an accident. It gives me a lot of feeling of security.
Thank you for the positive review and feedback!
Reviewed Jan. 22, 2025
We're not in the best of health anymore, so my daughter did some research and we got ADT's medical alert. We wear it all the time and makes us feel more secure. We do the monthly test and that has been done very well both times. If we have an emergency, hopefully somebody will be sent out.
Thank you for the positive review and feedback!
Reviewed Jan. 22, 2025
I had surgery and my children were afraid that I would fall. Since I have ADT for my house, we decided to get their medical alert. It’s a bracelet that I wear every day. Initially, before I had the bracelet, I had it around my neck and I would occasionally accidentally trigger it. So it went off a couple of times and the people came to the house. They were very nice and prompt, and I just sent them on their way.
Thank you for the positive review and feedback!
Reviewed Jan. 10, 2025
I was sick and my son thought I should have a medical alert. I accidentally called when I leaned over on the one on my neck, and it pushed the button. It’s comforting to know that it’s there. Since I’ve been better, I only wear it when I go outside or in the basement or garage to do anything. The plastic part on the wrist of the watch kind of gets in the way because it’s a little thick and doesn’t always stay flat. The cord also irritates my neck. It’s a little clumsy to wear every day but otherwise, I’d been more than satisfied with the service and everything else.
Hello, thank you for taking the time to write a positive review.
Reviewed Jan. 9, 2025
When we made the decision, we looked at some reviews online, and ADT seemed to be the most reasonable for what we were looking for.
We’re happy with the medical alert. It’s working more for peace of mind than in actuality. Since it sometimes goes off when my husband bumps into something or if he crosses his arms or leans across something, he tends to wear it inside his shirt so it takes a major fall before it goes off. As it is, if he fell, he could take it off his neck and hit it against the floor, but if he fell and had a head injury, he couldn’t.
Hello. Thank you so much for your positive feedback. We appreciate it!
Reviewed Jan. 9, 2025
I like the fact that the people were very nice. My medical alert has gone off several times, and they all have immediately contacted me. They rechecked it and did a very nice job. A couple of times that I didn’t know what to do, the person instructed me very calmly and nicely, and got me straightened up. So they were teaching me as well. I am very satisfied.
I had my mother on a system and the price is comparable to what I paid for hers. And that was several years ago. So, the cost is acceptable. I don’t particularly like wearing the black cord around my neck. I wish it had a chain that would be a little more dressy because it doesn’t look very good with real gold or silver necklaces.
Hello. Thank you for your 5-star rating and review! We appreciate it.
Reviewed Jan. 9, 2025
I was falling a lot and needed help. I looked at a number of different medical alert devices, and ADT had the right price and program for me. I’ve been very happy with them. Once a month, they send me the light flashes, and I have to call them. They check my device to make sure it’s working okay. When I did have an incident, they kept calling my contacts, and then called an ambulance. I have no complaints.
I also fell in the kitchen a couple years ago and I broke my hip. Everybody around me was calling me. I reached over and pressed on my wristwatch, and I got ADT right away. I’m much more secure.
Thank you for taking the time to provide us with your positive review. We appreciate it!
Reviewed Dec. 23, 2024
I've had an ADT alert for so many years and I've had no problem with it. They've been nothing but cooperative if I've had a problem. I wear it 24 hours a day. It gives me a little security. One time I fell and my daughter came over and I hadn't called ADT. I forgot about it around my neck and she used it to call them. It's a little sketchy though that I have to wait quite a few more minutes before somebody comes on. But if I’m patient, we finally connect. Other than that, I've had no problems.
Hello. Thank you for the honest review and feedback. We greatly appreciate it.
Reviewed Dec. 20, 2024
It's been a good experience with the ADT Medical Alert team. My husband is saying the customer service is excellent. I feel more confident when I have it on. I would recommend it.
Thank you for your five star review Jacquline! We are so glad to hear the ADT medical device provides you with the peace of mind you deserve.
Reviewed Dec. 19, 2024
I checked out a few other brand and ADT appeared to be good to me. I forgot to charge it one day, and I got an email and a call, and my daughter got a text, so I know it works very well. I don't know if the feature when you're falling or you pass out is an extra charge or not, but I don't have that on mine and I was thinking of asking about it.
Marjorie- Your peace of mind is our priority! Thank you for taking the time to share your experience with our team and for being such a wonderful part of our ADT family!
Reviewed Dec. 19, 2024
I heard about the ADT medical Alert from my little brother who still lives in Alaska. He was working on stuff that I needed. I was challenged by a few things. I moved from Texas over here to Saint George, Utah, in an apartment. My husband died so they wanted to make sure that I feel safe and that I am safe. If I have a seizure, or other health stuff, at least I have something.
I usually wear it at home. When I go out, I always have it in my purse. Or sometimes I keep it on my neck. When you're a person that has epilepsy, if you have seizures, you gotta keep an eye on it. When my husband was still here, he hardly ever left me, and so if I had one of my events, he'd be there. The device makes me feel comfortable and safe.
Probably about a year and a half ago, I was at home all by myself. I thought it was a seizure, and so did my doctors later on. It was something else in my system. I just crashed and fell down. I had a hard time getting up. I called on the phone, and I hit the button on the necklace thing. I'm not sure if my friend did it, but I got an ambulance over. I think ADT made the call to get an ambulance over. Because then they picked me up, took me over to the ER, and I spent 3 nights in the hospital.
Linda- We're so sorry to hear about what happened last year but are so glad that you are OK! ADT is always here for you and thank you for being such a wonderful part of our ADT family.
Reviewed Dec. 19, 2024
I've always had good service from ADT. I've never had any problem with the medical alert. My daughter is a nurse and she suggested that I have it because I live alone. One time, I was getting out of the shower and I had it on. I have the necklace. Evidently, I pushed the button with the towel and I remember somebody came on and asked if everything was okay. I said yes, that it was.
I did have to call in the ADT when I fell and broke my arm. Last January, I had gotten dressed and was going to the dining room, and all of a sudden, I was on the floor. My left elbow was broken in three places. When the paramedics came, they were just wonderful. I've lived in Norwood all my life, so I knew a lot of the paramedics. It took me quite some time. I had to crawl because my life alert was on my table about 6 feet away from where I fell. So, I crawled to that and called the alert and they were there in no time.
I had the bracelet at one time, and I thought of trying the necklace. And if I wear the necklace all the time and I sit at my table, playing cards one time and the voice comes on. It hit the table as I leaned over to play cards. I like the bracelet, but I have the necklace constantly with me, right by my chair. Whenever I get up to go to the bathroom or go out shopping with my daughters, I always take my walker with me and I always have it on.
Hello. We appreciate you taking the time to provide your positive feedback. Thank you.
Reviewed Dec. 19, 2024
My mother was falling a lot and she was living by herself at the time. She wears the ADT medical alert rom the time she gets up till the time she goes to bed, which is from 6:00 AM to about 7:00 PM, 8:00 PM. She takes it off to go to bed. It doesn’t bother her. We test it once a week. I call them and they do the test with me. We drop it on the floor and they tell me that it’s activated and is calling 911. It’s very good.
Hello. We appreciate you taking the time to provide your positive feedback. Thank you.
Reviewed Dec. 18, 2024
We have ADT security service and decided to get the medical alert as well. The sales representative was fine and I have no complaints.
Marilyn- We're so glad to hear you love the system as much as we do! ADT Is always here for you when you need us and thank you for your five star review!
Reviewed Dec. 18, 2024
I had a bad fall and my son and my daughter suggested the ADT medical alert. My son got it for me. I've had it ever since. The first morning, I had it on, I was having my breakfast, and I leaned against the camera and it went off. Right away, I had a call soI was very impressed with the service. It makes me feel safer. It gives me a feeling of safety that there is something I could do, that I have access. I don't always wear it in the house, but it's nearby. I had a call once from a young lady, who told me I needed to charge the battery and the device. I'd left it laying off the charge.
Hello. Thank you for taking the time to leave a positive review. We appreciate it.
ADT Medical Alert Company Information
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- ADT Medical Alert
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